Gruum Reviews

Name: Gruum
Rating: 4.72

4.7 Rating 26,947 Reviews

93 %

of reviewers recommend Gruum

4.7

Based on 26,947 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Gruum:

grüum is a young British brand that’s
on a mission to make skin, hair and self
care products that are kind to you, and
the world we share.

We’re passionate about creating effective, affordable, planet friendly personal care for everyone. Naturally.

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327

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I had a small issue with an item on delivery. It was resolved immediately and a replacement received with a few day.”

Helpful Report

Posted 6 months ago

Hi there, Thank you for your feedback! We're glad to hear that the issue with your delivery was resolved quickly and that your replacement arrived within a few days. We always aim to make things right as swiftly as possible. Kind regards, Team Grüum

Posted 6 months ago

“Fast postage. Lovely shampoo and conditioner bars. I bought the pulse point fragrances for my friend and she loves them all. The soap smells divine too. Thank you.”

Helpful Report

Posted 6 months ago

Hi Dena, Thanks so much for the 5 stars! We're really glad to hear your order arrived quickly and that you’re loving the shampoo and conditioner bars. It’s lovely to know your friend is enjoying all the pulse point fragrances too — and we couldn’t agree more about the soap, the scent is gorgeous! Thank you for your kind words. Warm regards, Mikaela – Team grüum

Posted 6 months ago

“I have tried most of the set, including the perfume, bed spray, soaps, and stress roller, and I’m really impressed. The perfume has a lovely, gentle scent that lasts throughout the day without being overpowering. The bed spray makes my room smell fresh and calming, which really helps me relax before sleeping. The soaps leave my skin feeling clean, soft, and lightly fragranced, and the stress roller is perfect for quick moments of relaxation during the day. The scent is soothing and helps me unwind when I feel tense. Overall, it’s a beautiful self-care set and I would definitely recommend it to anyone who enjoys calming scents and a little daily relaxation.”

Helpful Report

Posted 6 months ago

Hi Anna‑Marie, Thank you so much for the 5 stars! We’re absolutely delighted to hear how much you’re enjoying our whole range. It’s wonderful to know our products have all become part of your routine. We’re also really glad the puls point rollers are giving you those little moments of relaxation throughout the day — that’s exactly what it’s there for. Your feedback means a lot, and we’re so happy you’d recommend us to others looking for a bit of self‑care. Warm regards, Mikaela – Team grüum

Posted 6 months ago

“I have ordered a few different products from gruum and have loved them all, when I first started using shampoo in a bar I initially tried a cheap one of the highstreet and hated the way it made my hair feel - too squeeky clean and in need of lots of conditioner but the gruum coconut one leaves my hair feeling really good. I love their roll on scents which are perfect for a quick pick-me up or freshen up and fit easily into my handbag. The fact that they are animal and planet friendly make these even better!”

Helpful Report

Posted 6 months ago

Hi Emily, Thanks so much for the 5 stars! We're delighted to hear you’ve loved everything you’ve tried from grüum. Our coconut shampoo bar is a favourite for exactly that reason. It’s wonderful to know you’re also enjoying the roll‑on scents on the go. And thank you for appreciating approach — it means a lot to us. Warm regards, Mikaela – Team grüum

Posted 6 months ago

“Great company. Ive bought stress reliever scents, hair shsmpoos , soaps from them too, they all long lasting and smell delicious. I have very sensitive skin and had no bad reactions. I woupd recommend x Plus being a blue light oersonell they were very kind x”

Helpful Report

Posted 6 months ago

Hi Eileen, Thank you so much for your lovely review! We’re delighted to hear you’ve enjoyed our hair and body products — and even better that they’ve all been gentle on your sensitive skin. That means a lot to us. We’re also really glad our Blue Light offer could give a little kindness back your way. 💙 Warm regards, Mikaela – Team grüum

Posted 6 months ago

“Good quality products that are easy to use and at a reasonable price, that use a minimum of packaging and are delivered in a good strong box which means the products are not damaged.”

Helpful Report

Posted 6 months ago

Hi there, Thank you so much for your lovely feedback! We're really glad to hear you're enjoying the quality, ease of use, and great value — and it’s wonderful to know the packaging boxes are working well for you too. Warm regards, Mikaela – Team grüum

Posted 6 months ago

“Lovely smell. I sprayed this on my pillow and put gel on wrist and slept like a baby.”

Helpful Report

Posted 6 months ago

“Fabulous products at fabulous prices !!”

Helpful Report

Posted 6 months ago

Hi Geoffrey, Thanks for your fabulous 5-star review — we’re thrilled you love our products and prices! Kind regards, Team Grüum

Posted 6 months ago

“Always pleased with products from Gruum”

Helpful Report

Posted 6 months ago

Hi there, Thank you for your kind words. We’re thrilled to hear you’re always pleased with Grüum products! Kind regards, Team Grüum

Posted 6 months ago

“Lovely products, quick delivery, my son and son in law and myself enjoy these products. We would highly recommend..”

Helpful Report

Posted 6 months ago

Hi Jacqueline, Thank you for your lovely words. We’re thrilled that you and your family are enjoying Grüum products and that you’d recommend us. Kind regards, Team Grüum

Posted 6 months ago

“Really easy to deal with. Delivery arrived as expected. Products are clearly and boldly labelled, which I love as makes easier to read without glasses on !”

Helpful Report

Posted 6 months ago

Hi there, Thanks for your kind words! We’re glad delivery was as expected and that you find the labels clear and easy to read without glasses. Your feedback mean a lot to us! Kind regards, Team Grüum

Posted 6 months ago

“Hi. I actually emailed yourselves regarding any PR collaborations and was ignored which was a shame. I did do a review on your lip treatment. To be honest I do not think it was worth the £14 you are charging. The taste left on the lips isn’t the best and did not stand out from other, cheaper lip treatments. I am very honest in my reviews. I would be interested in trying other products if you wish you do a collaboration.”

Helpful Report

Posted 6 months ago

Hi Emma, Thank you for taking the time to leave a review and for sharing your thoughts about our lip treatment. We’re sorry to hear it didn’t work well for you — honest feedback, including the content you’ve posted, is genuinely helpful for us in understanding how our products are received. Regarding your PR enquiry, we did reply with our collaboration form at the time, but it looks like that may not have been completed, so thank you for flagging this. We’ve let our PR team know, and they’ll be reaching out to you directly to continue the conversation properly. We appreciate you taking the time to review our products and for your interest in trying more of the range. Warm regards Mikaela Team grüum

Posted 6 months ago

“Recieved my products in great time probably earlier then stated which was a bonus as wasn’t expecting it that quickly delivered with care and well packaged so will definitely look into more of the products to see what I can use as I know some have lavender and unfortunately I’m allergic to that which is a pain. Thank you so much for the care and attention to the delivery”

Helpful Report

Posted 6 months ago

Hi there, Great to hear you’re excited to explore more grüum products, and we’ll keep the lavender allergy in mind for any future recommendations. Kind regards, Team Grüum

Posted 6 months ago

“Lovely products and excellent service throughout.”

Helpful Report

Posted 6 months ago

Hi Kanak, Thank you for your lovely feedback. We’re thrilled you enjoyed the products and the service throughout. Kind regards, Team Grüum

Posted 6 months ago

“Lovely smells and really nice to use. Would highly recommend 👌”

Helpful Report

Posted 6 months ago

Hi there, Thank you for sharing your lovely feedback. We’re thrilled you loved the lovely scents and found Gruum easy to use. Really appreciate your recommendation! Kind regards, Team Grüum

Posted 6 months ago

“This aromatherapy is lovely and every scent I received I liked and I found out I can buy it at my local matalan store now so intend to do that.”

Helpful Report

Posted 6 months ago

Hi Alexa, Thank you for sharing your lovely feedback. We’re glad you enjoyed the scents and that you can find Gruum at your local Matalan—great to hear you’ll be picking it up there. Kind regards, Team Grüum

Posted 6 months ago

“Products are very good and it is reassuring that they are suszainable products at reasonanle prices.”

Helpful Report

Posted 6 months ago

Hi Brian, Thank you for your kind words. We’re glad you value our sustainable products and find the prices reasonable. You're feedback means a lot :) Kind regards, Team Grüum

Posted 6 months ago

“I ordered a set of three pulse point rollers. They smell gorgeous and the roller feels cool on my skin. I like to apply them when I wake up. As they have different scents they are designed to help you feel a certain way. Pure focus is handy for work days and inner calm for lazy weekends!”

Helpful Report

Posted 6 months ago

Hi Rebecca, Thank you for sharing your experience! We’re thrilled to hear you’re enjoying the pulse point rollers and their different scents — “Pure Focus” for workdays and “Inner Calm” for weekends sounds like the perfect routine. Kind regards, Team Grüum

Posted 6 months ago

“Easy to use website, good information on the website, easy ordering process, fast delivery - great products”

Helpful Report

Posted 6 months ago

Hi Shona, Thank you so much for the wonderful review! We’re thrilled you had a smooth experience with our website and ordering, and that you’re enjoying the products. Kind regards, Team Grüum

Posted 6 months ago

Gruum is rated 4.7 based on 26,947 reviews