Gruum Reviews

Name: Gruum
Rating: 4.72

4.7 Rating 24,025 Reviews

93 %

of reviewers recommend Gruum

4.7

Based on 24,025 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

About Gruum:

grüum is a young British brand that’s
on a mission to make skin, hair and self
care products that are kind to you, and
the world we share.

We’re passionate about creating effective, affordable, planet friendly personal care for everyone. Naturally.

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Gruum 5 star review on 20th October 2025

308

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Pretty poor experiance to be honest. Had an offer from Vodafone where you paid the expensive delivery. At first only a couple of items turned up and this was nearly 2 weeks after the order. I then had to chase to get the rest which turned up more than a week later. I don’t mind paying delivery when you get fast delivery. This felt like a bit of a rip off.”

Helpful Report

Posted 1 year ago

Hi Carl, Thanks for taking the time to leave a review. Sorry to hear that you had this delay with your order arriving and that there were some items missing. I have passed this feedback over to our packing team. I can see that my colleague has helped you with the missing items however we apologise for the inconvenience this may have caused. I hope that you have now been able to enjoy using our products. Thanks again for your review Warm regards Mikaela-Team gruum

Posted 1 year ago

“Unfortunately I am unable to review as the items I received were badly packed and the items were ruined.”

Helpful Report

Posted 1 year ago

“Icl the products were good but they’re too expensive so I suggest making them cheaper”

Helpful Report

Posted 1 year ago

Hi Bushra, Thank you for taking the time to write a review. We are sorry to hear you were disappointed with our pricing for our products, we hope our products work for everyone but appreciate that this is not always the case. If you require any further assistance, please do not hesitate to contact us at Support@gruum.com. Thank you again for your feedback and review. Warm regards, Helen - Team Gruum

Posted 1 year ago

“Sorry does not help with my sleep don't think the lavender is very strong I have used lavender products before but this you hardly can smell”

Helpful Report

Posted 1 year ago

Hi Sylvia, Thank you for taking the time to leave a review about your recent purchase with Gruum. We hope our products work for everyone but appreciate this isn't always the case. I have passed your feedback regarding the lavender scent over to our Product Development Team so that they are aware. Your feedback helps us to improve! Thanks again for your review. Warm regards Mikaela-Team Gruum

Posted 1 year ago

“The fragrance doesn’t last more than 1 hours Other products burn my skin and I have to wash it immediately”

Helpful Report

Posted 1 year ago

Hi there, Thank you for taking the time to write a review about your recent purchase with Gruum. Sorry to hear that it may not have been what you were expecting. I have passed your feedback over to our Product Development Team as this helps us identify areas where we can improve. If you need any help or advice regarding ingredients to our products please do not hesitate to get in touch with us at support@gruum.com and one of the team will be happy to help! Thanks again for your review. Warm regards Mikaela-Team Gruum

Posted 1 year ago

“I was offered free package through Vodafone app suppose to worth £57, just for delivery cost which was £3.99. There were 4 small products, I would pay maximum £10 pounds for them if I buy them. While I did not lose money, I was dissapointed with the size and types of the products.”

Helpful Report

Posted 1 year ago

Hi there, Thank you for taking the time to write a review about our products. Sorry to hear that it may not have been what you were expecting. I have passed your feedback over to the relevant Team as this helps us identify areas where we can improve. We hope you do still enjoy using our products! Thanks again for your review. Warm regards Mikaela-Team Gruum

Posted 1 year ago

“I have had several items through the vodaphone app now and it says £60 worth of products and pay the postage only as I’m a vodaphone customer, I tell you all now it is not £60 worth of products, a £1 each at best, I won’t be buying again unfortunately, my partner showed me the products and said they are not worth the £4 postage”

Helpful Report

Posted 1 year ago

Hi Liam, Thank you for taking the time to write a review about our products. Sorry to hear that it may not have been what you were expecting. I have passed your feedback over to the relevant Team as this helps us identify areas where we can improve. We hope you do still enjoy using our products! Thanks again for your review. Warm regards Mikaela-Team Gruum

Posted 1 year ago

“I didn’t realise they were all soap, unfortunately I could not use them.”

Helpful Report

Posted 1 year ago

Hi Louise, Thank you for your review. We are sorry to hear you were confused by the bundle you ordered. Your Jet, Set & Glow travel set contains three products: The Tvatta Shower Gel Bar in Honeydew & Lime, which is a soap; the Solstraler After Sun Bar, meant for use after being in the sun, should be massaged into the skin; and the Cooling Bar in Peppermint, which is used to cool the skin and can be washed off in the shower or bath. If you require any further assistance, please do not hesitate to contact our dedicated Customer Service team at Support@gruum.com. They will be happy to assist you with any queries or concerns you may have. We hope this guide helps. Warm regards, Helen

Posted 1 year ago

“If I was chrged £31 for your trial pack which is the retail price I would call the police.”

Helpful Report

Posted 1 year ago

“I placed my order 27th June and still waiting for it to arrive. I have raised this query on several occasions and even tried the bot chat and had no joy. As it stands I am unable to leave a review on how I found a product I ordered when I am still waiting receive the product.”

Helpful Report

Posted 1 year ago

“This is the second time I’ve ordered some Private and each time they smell So they’re really old. One of the things I ordered was the fragrance stick and all you could smell was wax disappointed.”

Helpful Report

Posted 1 year ago

“I was shocked as to how small the soap bar was, I have thrown bigger pieces away”

Helpful Report

Posted 1 year ago

“Hi I was hoping to get in touch with Simon directly, in response to his e-mail... I've been pleased with most of the products that I've purchased from you but I wonder what comments you are getting for your Solid Fragrance Tikku. I took advantage of an offer you made for 3 'scent-sational secret weapon' [Ha, ha, I liked your joke!] Solid Fragrances. I thought it a great idea for travelling and avoiding having to pack liquid perfume separately. I also bought a pack for my niece who travels a lot on business but haven't given her it because I find it scentless. I'm more than half way through the Amber & Cardamom fragrance and have really persisted but your product has no perfume at all. I'm left wondering what I can do with the remaining 5 sticks... Is there any way I can get a refund, I wonder...”

Helpful Report

Posted 1 year ago

“Too expensive. Makes me want to buy the plastic stuff so I can afford to eat. And the size, 5 showers and you are done. For £20+ I'm expecting atleast 3 months. Not a week.”

Helpful Report

Posted 1 year ago

“Spf 30 50ml plastic bottle is so hard you can't squeeze the cream from it without shaking it down hard. It's a problem even when full.”

Helpful Report

Posted 1 year ago

“The products seem quite good but 13 days for delivery is pretty poor”

Helpful Report

Posted 1 year ago

“Good service Took a while to come The product however most SPF and sunscreen tend to irritate my skin was expecting this not to but my skin was extremely irritated and itchy. Really was hoping it’d work better.”

Helpful Report

Posted 1 year ago

“I cannot review the items as I haven't received them. It's been almost 10 days and I have been having back and forth emails yet haven't received my order yet.”

Helpful Report

Posted 1 year ago

Hi Elif, Thank you for your review. We are very sorry to hear you have not yet received your order, this is not what we want our customers to go through so we apologise for the inconvenience caused. Please check your inbox for an email from Helen at Support@gruum.com. Thank you again for your review. Warm regards, Helen

Posted 1 year ago

“Was a very reward on Vodafone, ordered and to this day never received! Why? I paid p&p,”

Helpful Report

Posted 1 year ago

“Package arrived damaged with half the order missing.”

Helpful Report

Posted 1 year ago

Gruum is rated 4.7 based on 24,025 reviews