Gruum Reviews

Name: Gruum
Rating: 4.73

4.7 Rating 22,978 Reviews

94 %

of reviewers recommend Gruum

4.7

Based on 22,978 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

About Gruum:

grüum is a young British brand that’s
on a mission to make skin, hair and self
care products that are kind to you, and
the world we share.

We’re passionate about creating effective, affordable, planet friendly personal care for everyone. Naturally.

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306

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Was disappointed with this only got the liquid not the reeds, so have not used as yet”

Helpful Report

Posted 6 months ago

“Didn’t get the whole order”

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Posted 6 months ago

“It's a nice product, but the candle arrived with a crack in the glass. It was also 2 months late to my address in Spain, and I missed the opportunity to give it as a Christmas gift. I ordered it on 29 October, and it seemed that Gruum had forgotten to post it. When I followed up after one month, they asked for address confirmation and finally sent it. However, by the time it was attempted to be delivered, I was travelling for Christmas and could not take the delivery. Be careful if ordering from Gruum in the EU - expect to wait a little longer than advertised for the product.”

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Posted 6 months ago

“Customer service dreadful. I still haven't received my order placed on 12th December or received a reply from my request”

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Posted 6 months ago

“Claims to use less nasties but daily defence lotion has 5 hazardous ingredients and endocrine disrupters”

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Posted 6 months ago

Hi there, Thank you for your review. Unfortunately, most SPF products will contain some chemical ingredients in order to provide the best protection. Our SPF is made from a combination of both minerals and chemicals. Where possible, we try to include as many naturally derived ingredients as possible to cut out those unnecessary chemical nasties. Octocrylene offers UVB protection and to some extent protection in the UVA ll range. Stabilizes other filters and improves water resistance. We only use very safe amounts of the ingredient. The concentration is always below 5 % in our formulations for sensory reasons. It is allowed up to 14,6 % (10 % of the acids equivalent). According to SCCS (the European Cosmetics Safety Organisation), it is safe and highly studied (toxicologically) and should not be denigrated by rumours. The Food and Drug Administration (FDA) evaluated the safety of octocrylene for use in sunscreen products and found that concentrations of up to 10% are safe. The European Scientific Committee on Consumer Safety (SCCS) also stated that octocrylene is safe in products containing concentrations of no more than 10%. We adhere to the European/UK guidelines as that is where we register our products. We take their points on board and will look to see if there is something we can do in the future to reduce/remove it. Tris-biphenyl triazine is one of the most innovative UV filters that has been developed in recent years that provides exceptionally high UV protection. With extensive research and study the unique filter technology Tris-Biphenyl provides has pushed the boundaries of skin protection across the whole UV spectrum, such as UVB and UVA. Its ability to deflect UV rays outperforms other traditional sunscreen ingredients by helping to protect the skin with chemical and physical filters which is another reason why you will find this ingredient in other formulas apart from SPF. As the years continue you can expect to see ageing-preventing products include this talented sunscreen in their mixtures helping to prevent fine lines from becoming more deep set giving the skin a smoother, even complexion. For checking ingredients, we recommend visiting the following website: https://cosmileeurope.eu/inci/. Warm regards, Team Gruum

Posted 6 months ago

“The bottle of seed oil had broken, spilling the contents all over the rest of the goods. So I don't know what the products were like. 😪”

Helpful Report

Posted 7 months ago

“Introductory offer so just paid the postage. Products were nice but I’d never pay the full price for these simply due to the size! £24 for 4 tiny soaps is ridiculous. It may not be but it seemed like abit of a scam. Saying I was getting something worth £24 for £4 was obviously a reason to give this a try but I wouldn’t pay much more than the £4 anyway.”

Helpful Report

Posted 7 months ago

Hi Edward, Thanks for taking the time to leave a review about your recent purchase with gruum. We appreciate your feedback as it helps us to identify where we can improve. Thanks again! Warm regards Mikaela-Team gruum

Posted 7 months ago

“Feel it is lacking scent and bubbles as the quantity per bar isn’t much overall skin is left feeling okay”

Helpful Report

Posted 7 months ago

Hi Jamall, Thanks for taking the time to leave a review about your recent purchase with gruum. I have passed your feedback over to our Product Development Team as this helps us to identify areas where we can improve. Thanks again. Warm regards Mikaela-Team gruum

Posted 7 months ago

“I ordered and did not receive my set of products. I waited about a week past when it was meant to be delivered, then I emailed customer support. The response time was long and although I replied immediately when they eventually got back to me, I reconfirmed my address for them to send the products again, I never received a response to this email and still haven’t received the products I paid for. 2 stars because I’m hoping they do eventually resend what I’m owed.”

Helpful Report

Posted 7 months ago

Hi there, Sorry for the delay in responding to your review. Thanks for taking the time to leave a review. Sorry to hear that your order has not arrived and for the inconvenience this may have caused. I have had a look and I can see that we have replied to your email this morning and will await your response and hopefully we can resolve this for you today! Thanks again. Warm regards Mikaela-Team gruum

Posted 7 months ago

“Very disappointed in the items I bought very small the website is very deceptive”

Helpful Report

Posted 7 months ago

Hi Pat, Thank you for taking the time to write a review. We are sorry to hear that you were disappointed with the sizes of the products. We take all customer feedback seriously and strive to ensure our products meet everyone's needs, although we understand this may not always be the case. We appreciate your input. Thank you again for your review. Warm regards, Helen - Team Gruum

Posted 7 months ago

“Took up an offer and purchased some shower gel bars, very disappointed as not one of them would create any kind of lather, I ended up binning them. Pleased it was just a postage offer, as will not be making further purchases.”

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Posted 8 months ago

Hi Mark, Thank you for taking the time to write a review. I apologize that you were disappointed with the lather of the Tvatta Shower Gel Bars. The Tvatta Shower gel bars, do not foam like regular shower gel as they are soap-free. The surfactant in the product is derived from coconut and cleans just as well however the bars do not create large bubbles but are more of a creamy layer that cleans and moisturises the skin at the same time. I have forwarded your feedback to our Product Development team. Thank you for your review. If you need anything else, please don’t hesitate to get back in touch at support@gruum.com. Warm regards Mikaela - Team gruum

Posted 7 months ago

“My first order to you and i didnt even get what i ordered i ordered 3 item and only got one you just took it upon your selves to send out alternative items never bothered to even email me to let me know that was happening an email asking if i would like an alternative or wait till they are back in stock talk about take the money and run not a good 1st time expeirence not best pleased”

Helpful Report

Posted 8 months ago

Hi Lee, Thanks for taking the time to leave a review about your recent purchase with gruum. Sorry to hear that you did not receive the items that you ordered. If you need any help with resolving this matter then please do not hesitate to get in touch with us at support@gruum.com and one of our team will be happy to help resolve this for you. Thanks again for your review. Warm regards Mikaela-Team gruum

Posted 8 months ago

“I was supposed to get 57 pounds worth of products you only sent a hair soap”

Helpful Report

Posted 8 months ago

Hi Alex, First of all, I would like to apologise for the late response to your review, we have been extremely busy over the last month but I apologise for the inconvenience this may have caused you. Thank you for your review! Our Customer Care Team are always on hand to help you with any missing items or questions about your order so please get in touch with us at Support@gruum.com and we will be happy to help resolve this matter for you. Warm regards Mikaela-Team gruum

Posted 8 months ago

“The stuff I ordered is good. However, I received the oska Premium Razor Handle, however I can't attach the razor head to the handle. It's missing a part, I guess.”

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Posted 8 months ago

Hi there, Thanks for taking the time to leave a review about gruum. Sorry to hear that your razor handle is not fitting the head properly. It may be that you have received the incorrect item. Please get in touch with us at support@gruum.com and one of our team will be more than happy to rectify this for you. Warm regards Mikaela-Team gruum

Posted 8 months ago

“I'm sorry but I have to be honest The soap smells of chip fat and was not pleasant Facial moisture bar is greasy and heavy on my face Facial serum feels sticky when applying Shower gel is ok but does not foam up great I'm sorry for this review but Gruum products are not for me”

Helpful Report

Posted 8 months ago

Hi there, Thanks for taking the time to leave a review about your recent purchase with gruum. Sorry to hear that the products were not for you. I have passed all your feedback over to our Product Development Team as this helps us to identify areas where we can improve. Thanks again for your review. Warm regards Mikaela-Team gruum

Posted 8 months ago

“Unfortunately my order never arrived so can't review!!!”

Helpful Report

Posted 9 months ago

Hi Clifford, First of all, I would like to apologise for the late response to your review, we have been extremely busy over the last month but I apologise for the inconvenience this may have caused you. Thank you for your review! Sorry to hear that your order did not reach you. I have sent you a private email to help resolve this matter for you so please check your inbox for an email from support@gruum. I hope this helps! Warm regards Mikaela-Team gruum

Posted 8 months ago

“I have not used the products yet as I got them for holiday. However one thing that definitely needs improving is your packaging. I ordered a set of 3 which included a tanning oil for my holiday. When it arrived it was smashed the package and my floor were covered in oil.”

Helpful Report

Posted 9 months ago

Hi Mishal, Thanks for taking the time to leave a review about your recent purchase with Gruum. We are so sorry to hear that your order arrived damaged during transit. I have written you an email to to help resolve this matter. Please look out for an email from support@gruum.com. I hope this helps! Warm regards Mikaela-Team Gruum

Posted 9 months ago

“I would like to review this but didn't receive it. I was sent soap instead which was ok but didn't have much smell. I can't complain really as it was free.”

Helpful Report

Posted 9 months ago

Hi there, First of all, I would like to apologise for the late response to your review, we have been extremely busy over the last month but I apologise for the inconvenience this may have caused you. Thank you for your review! Our Customer Team are always on hand to help you if you were missing an item from your order so please get in touch with us at Support@gruum.com to help resolve this for you. Warm regards Mikaela-Team gruum

Posted 8 months ago

“Your sample package was most disappointing. Your pitch that it was worth £43 was misleading. If it was worth the £3.95 postage I paid then even that was extortionate.. Your marketing is good in that it leads one to buy. I had hoped to give my wife a gift as a surprise. She was. She was also underwhelmed.”

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Posted 9 months ago

“Not for me”

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Posted 9 months ago

Gruum is rated 4.7 based on 22,978 reviews