Gruum Reviews

Name: Gruum
Rating: 4.73

4.7 Rating 22,997 Reviews

94 %

of reviewers recommend Gruum

4.7

Based on 22,997 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

About Gruum:

grüum is a young British brand that’s
on a mission to make skin, hair and self
care products that are kind to you, and
the world we share.

We’re passionate about creating effective, affordable, planet friendly personal care for everyone. Naturally.

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306

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Latest order still not delivered. I received a text from those delivering - EVRI ? - asking me to confirm my address, as package was damaged and address unclear. I did this. Then they asked me for credit cards details, so that I could pay extra for delivery. I declined to do this, on two grounds: 1. I shouldn’t pay extra, and 2. I was unwilling to share details. It didn’t feel totally safe. I like your products, but this was not a good experience.”

Helpful Report

Posted 1 year ago

“Hi Simon, I ordered the travel sizes of your shower gels and having opened only one of them so far, I’m afraid to say I was disappointed to find that no matter how hard I seemed to rub I really couldn’t get any lather or feeling that it was cleaning my skin at all”

Helpful Report

Posted 1 year ago

“I’m reviewing the solid shower gel. It says it would lather in warm water but I could not get it to work in this way at all. Nice idea, especially for travelling but afraid not workable for me.”

Helpful Report

Posted 1 year ago

“Love the smell of the bars but disappointed that I cudnt get a lather so had to use some bath gel (not yours) as well”

Helpful Report

Posted 1 year ago

“Smells nice and love the idea but it was nearly impossible to get any suds from the body wash gel bar. I followed the instructions hoping for the best results but instead I was barely getting anything. I still can’t manage to get more than one or 2 bubbles here and there so I’m not sure what else to do.”

Helpful Report

Posted 1 year ago

“Ordered 4 shower bars, they all smelt nice but when using them, they don't lather at all, disappointed.”

Helpful Report

Posted 1 year ago

“I've only tried the face soap, moisturiser and citrus hand cream so far. If I'm honest, I'm not a great fan of the smells, though I'm sure some people might enjoy them. Maybe try something more basic like vanilla or Shea or coconut scents? or raspberry? they seem to be more popular. The unscented moisturiser is my favourite, my skin feels so smooth and hydrated afterwards. The face soap is confusing to me, as it does not bubble or form a lather. When I rub it between my hands I can't tell if I have soap on them and due to this my face doesn't really feel cleansed afterwards which is a shame because my skin does feel smooth whilst using it.”

Helpful Report

Posted 1 year ago

“I have been waiting 2 weeks for my order (no updates) and emails are not being responded to.”

Helpful Report

Posted 1 year ago

“To be honest I’m a little disappointed with the soaps that were sent . There is no lather at all and little or no fragrance that I can detect . I didn’t feel they were working as a soap However at the moment I am recovering from a respiratory virus and my sense of smell is impaired . I will try again when my sense of smell improves . I am keen to use more ecologically friendly products and to support smaller businesses so it is a shame that they seem to be below par .”

Helpful Report

Posted 1 year ago

“I really don’t like to be negative but I’m extremely disappointed with the soap bars, I cannot get them to lather up and thus find them unusable”

Helpful Report

Posted 1 year ago

“Only paid the postage on a sample set allegedly valued at £24. Massively disappointed with the products as supplied so tiny! there must be better ways of saving the planet, could not recommend , sorry”

Helpful Report

Posted 1 year ago

“Aftershave was smashed on arrival so unfortunately not a great service. Contacted support on the matter and still haven't heard anything, that was nearly a week ago”

Helpful Report

Posted 1 year ago

“Very pleased with the candles and other goods they smell very fresh and woody. I will definitely order again especially for gifts for my friends.”

Helpful Report

Posted 1 year ago

“Whilst the product was fine, besides one that was crushed. The delivery was not good, at all. Confirmation email said 3-5 working days. Live chat said up to 7 working days and when I got hold of customer service when it still hadn't turned up, they said up to 10 working days. Be careful if you order standard delivery.”

Helpful Report

Posted 1 year ago

“Shipping is too slow. Being asked to leave a review before it's even arrived.”

Helpful Report

Posted 1 year ago

“Not happy with the bottle the hand cream came in can’t get none out & can’t squeeze the bottle. Very disappointed would not buy again”

Helpful Report

Posted 1 year ago

“I thought I was getting a bargain with huge discounts but when the products they are extremely small for the price. Eg the Reed diffuser is about the size of a food colouring bottle- expensive for what you receive”

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Posted 1 year ago

“I ordered a bundle pack. I have never ordered from Gruum before and I was really looking forward to their candles as the scents offered are great and similar to other brands I buy. However, the candles are very disappointing. I’ve now lit the Fire Within and Forgotten woodland and to be honest they are almost scentless. They burn for a long time but there is no fragrance and no noticeable scent in any room including the room they are burning in.”

Helpful Report

Posted 1 year ago

“Hi, I used the eye cream for a couple of days but then it caused an allergic or chemical reaction around the eyes. it left red raised areas that felt warm to the touch around my under eye area. I’m not very happy with this at all.”

Helpful Report

Posted 1 year ago

Hi there, Thank you for taking the time to write a review. I am sorry to hear that you had some kind of reaction to our Under-Eye Roller. This is not the kind of experience we want our customers to have, so please accept my sincere apologies for any inconvenience caused. I would always suggest you do a patch test before fully committing to a product to reduce the chance of a reaction occurring as this is skincare and everyone's skin is different. I would recommend not using the product anymore. Warm regards, Helen

Posted 1 year ago

“Still waiting for my order!! wanted it for a mothers day presant, that didn't happen even though i ordered it over 10 days ago.”

Helpful Report

Posted 1 year ago

Hi Andy, Thank you for taking the time to write a review. I am sorry to hear that you have not yet received your order. This is not the kind of experience we want our customers to have, so please accept my sincere apologies for any inconvenience caused. I have sent you an email regarding this issue, please check your inbox for an email from support@gruum.com. Thank you for your feedback. Warm regards, Helen

Posted 1 year ago

Gruum is rated 4.7 based on 22,997 reviews