Gruum Reviews

Name: Gruum
Rating: 4.75

4.8 Rating 14,537 Reviews

94 %

of reviewers recommend Gruum

4.8

Based on 14,537 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

About Gruum:

We’re grüum and we're here to shave the world: one chin, one shin, one armpit (and naughty bit) at a time.

We create seriously good razors and skincare solutions for men and women.

For every bit of every body.

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234

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I did not like the body or hair soap but face soap is OK... none in which I would buy again .. I hate the sticky feeling il keep to dove”

Helpful Report

Posted 7 months ago

Thank you so much for your review of Gruum, Ashleigh. We really appreciate your taking the time to provide us with your honest feedback. We're sorry to hear that you didn't like the body or hair soap. We always hope that our products are enjoyed by our customers, but we also understand and appreciate that not every product is for everyone. Thanks for your feedback.

Posted 7 months ago

“I think it's a bit misleading to say the product are worth £21 they look like samples to me. Same goes for the sunscreen and face oil. I haven't used them yet but not impressed so far.”

Helpful Report

Posted 7 months ago

Hi Lesley, Thank you so much for your feedback, we really appreciate you taking the time to let us know about your experience. We apologize for the misunderstanding of our product prices, and we'd really like to understand how we can make things better. The prices have been set based on the RRP of the products. However, there's always room for improvement and we'd love to hear from you more about how we should amend this. Please email us at support@gruum.com and we can discuss this further. Many thanks!

Posted 7 months ago

“Wow, glad i got this on a promo as wouldn't have liked to have paid full price, soap 50x30x15mm, washbag was a simple fold flat nylon type thing, facewash was reasonable. Very high prices for what you are actually getting”

Helpful Report

Posted 7 months ago

Hi Ian, Thank you so much for your feedback. We appreciate you taking the time to let us know about your experience. Sorry to hear that you didn't enjoy the product price, size of the soap, type of washbag, and facewash. Please may I request you to email us at support@gruum.com so we can discuss this further and find a way to improve the products in future? Many thanks!

Posted 7 months ago

“The smell is rather unpleasant smell.”

Helpful Report

Posted 7 months ago

Hi there, Thank you so much for your feedback about Gruum. We’re sorry that you encountered an unpleasant smell. We always hope that our products are enjoyed by our customers but we also understand and appreciate that not every product is for everyone. Please email us at support@gruum.com and we can discuss this further. Many thanks!

Posted 7 months ago

“Received free samples which was ok, nothing special about these products , definitely would not purchase these items at the full rate , to many better products on the market for a lower price.”

Helpful Report

Posted 7 months ago

Hi there, Thank you for taking the time to let us know your experience. We understand your hesitation and appreciate your honest feedback. We apologize if the free samples did not meet your expectations. We strive to bring you quality products at the best available prices. Please email us at support@gruum.com FAO Jay and we can discuss this further. Many thanks!

Posted 7 months ago

“The products are really nothing special”

Helpful Report

Posted 7 months ago

Hi there, Thank you so much for giving us your honest feedback about the products. We are very sorry that you found the products ordinary. Please let us know what we can do to make the products better for you. You can email us at support@gruum.com and we are happy to discuss this further. We value each and every customer's opinion and appreciate your taking the time to let us know your experience. Many thanks!

Posted 7 months ago

“I ordered a travel set as a gift but was very disappointed with the condition of it when it arrived. The address label was stuck directly to the presentation box and sent through the post like that with no outer protection to the box and consequently the box had become squashed and damaged in the post, also I could not remove the address label without damaging the box further. Consequently I was not able to give it as a gift because it looked so awful, so that was my money wasted and it just had to go in the bin so I cannot comment on the products inside. Bearing in mind I had to pay £3.95 postage I do think it should have had some sort of protection for the goods inside.”

Helpful Report

Posted 7 months ago

Hi Patricia, Thank you for your valuable feedback. We are sorry and disappointed to hear about your experience with the order. We take pride in the quality of our products and how we deliver them and we understand your concern. We apologise for the inconvenience caused and would like to request you to email us at support@gruum.com FAO Jay and We'll look into it further to find a solution. Many thanks!

Posted 7 months ago

“items missing from order box half opened, was not at home when delivery was made. this is not the first time that I have had problems. had to wait twelve days for this delivery. find the whole experience of dealing with Gruum very frustrating.,”

Helpful Report

Posted 7 months ago

Hi Linda, thank you for bringing this to our attention. I'm sorry that the order arrived open and incomplete. We have rectified this and have replied to your email. Please let me know if there's anything else I can help you with. Kind regards Jay

Posted 7 months ago

“I love soap. I buy some soap aost every time I'm shopping. I hate shower gels etc. Lovely fragrant soap. I was delighted to find your website and order some lovely offcuts of soany different varieties. I have to say I'm so disappointed. Every offcut of soap smells exactly the same. I love grapefruit soap and sniffed eagerly for it but no grapefruit. No anything except peppermint area from the packaging. I'm sorry but I'll stick to TKMaxx for my soap.”

Helpful Report

Posted 7 months ago

Hi there, Really sorry you are un happy with the soaps, we hope our are loved by our customers but understand they may sometimes not be for everyone. Please email us at support@gruum.com stating you are emailing in follow up to the IO review and a member of our team will be able to help you further in this matter.

Posted 7 months ago

“OFF-CUT SOAP FOR WHAT YOU GET JUST ORDER THE BARS @ £5 EACH VERY VERY DISAPPOINTED. NO WAY ARE THEY VALUE FOR MONEY.”

Helpful Report

Posted 8 months ago

Hi Paul, thank you so much for taking the time to let us know about your experience with the wonki bars. We are sorry that you were not satisfied with them and the price they are being sold at. I've informed the relevant team to be aware of this. Please email us at support@gruum.com if you wish to discuss this further and try to improve. Many thanks!

Posted 7 months ago

“The product itself seems good - but please change your packaging. The bottles you use are terrible - the lotion is thick and impossible to squeeze out of the container as the plastic is so stiff, and the sharp square corners will trap any remaining lotion !! Will not purchase again ….”

Helpful Report

Posted 8 months ago

Hi there, Thank you for taking the time to let us know about your experience. We truly appreciate your feedback. We apologize that our product’s packaging didn’t meet your expectations. We strive to provide excellent products and service, and we want to make sure we do better next time. Please email us at support@gruum.com and we can have a discussion on how we can improve our packaging. Many thanks!

Posted 7 months ago

“Disappointed with a the mystery pack I've just received, gender or previous purchases not taken into account, half the products I'll never use....”

Helpful Report

Posted 8 months ago

“Ordering was easy, but only a part of my order turned up. Still waiting for the rest.”

Helpful Report

Posted 8 months ago

Hi Sharon Apologies for the inconvenience caused, please email us on support@gruum.com with your order number so, a member of our team can get that corrected for you.

Posted 7 months ago

“I still didn't receive anything. It's been 17 days.”

Helpful Report

Posted 8 months ago

Hi Maria, Sorry to hear that you have not yet received your order. Please can you email support@gruum.com and a member of our team will look into this for you. Many thanks.

Posted 8 months ago

“Initially I was pleased with the products - quality wise and the speed it was sent. However, after a month of using the facial wash sparingly, I raised the issue about its actual content. 120ml gone in a month! They replied very promptly and offered to send a new one as a gesture of goodwill. Sadly that was exactly 6 weeks ago and still no product replacement until now. I am inclined to question the sincerity of the offer because I have been fobbed of with the most ridiculous excuses from a longer wait for orders during a promotional period to it being lost in transit. Funny how fast they are when you order, but the complete opposite when they have to make things right. Whatever the real reason is, I don't really care anymore. Definitely not wasting more of my time chasing up after them.”

Helpful Report

Posted 8 months ago

Hi, Thank you for leaving your feedback, I'm so sorry about the delay with you replacement face wash. This is certainly not how long we expect orders to arrive so a member of our team will look into this right away and ensure you receive it soon. Many thanks, team gruum.

Posted 8 months ago

“Purchased the luxury hair and body set. The shampoo bar is great however wouldn’t suggest if you have dry hair as I find it quite drying. The body bar and the face wash bar were tiny and both difficult to use as a result got the pack on sale but would not pay full price as the body wash bar is not worth it for the size and the feel of the product. I really like the concept behind the brand and the packaging ect, but the products are not quite as good as other similar concepts and are overpriced given the size of some. Really wanted to love it though.”

Helpful Report

Posted 8 months ago

Hi Grace, we are very sorry you do not like this product, but thank you for the feedback. Please could you email us at support@gruum.com FAO Jay and we will be happy to look into it further for you as we have many shampoo bars for different hair types. Many thanks, team gruum

Posted 8 months ago

“The hydrating mist had no aroma of orange blossom. The sunscreen was difficult to apply.”

Helpful Report

Posted 8 months ago

Hi Neil, we are very sorry you do not like these products, but thank you for the feedback. Please could you email us at support@gruum.com FAO Jay and we will be happy to look into it further for you. Many thanks, team gruum

Posted 8 months ago

“Not bad but nothing special, I got the pack of wash bag, toothbrush, soap and body wash free through Vodafone, I would have been extremely disappointed if I’d had paid the £36 pound it was supposedly worth. Quality definitely doesn’t stand out.”

Helpful Report

Posted 8 months ago

Hi Paul, thank you for the feedback. Please could you email us at support@gruum.com FAO Jay if we can help you further. Many thanks, team gruum

Posted 8 months ago

“Sunscreen not suitable for dark skin tones”

Helpful Report

Posted 8 months ago

“Got a free toiletries bag with vodaphone network... picture on gtuum website looked like it was a good quality water proof one valued at around £20 but when go it it was very thin, not water proof and cheap looking so not sure want to purchase from here if quality the same, was looking at buying more for the family but won't be now.. sorry for negitive review 😕”

Helpful Report

Posted 8 months ago

Gruum is rated 4.8 based on 14,537 reviews