Gruum Reviews

Name: Gruum
Rating: 4.72

4.7 Rating 24,022 Reviews

93 %

of reviewers recommend Gruum

4.7

Based on 24,022 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

About Gruum:

grüum is a young British brand that’s
on a mission to make skin, hair and self
care products that are kind to you, and
the world we share.

We’re passionate about creating effective, affordable, planet friendly personal care for everyone. Naturally.

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Gruum 5 star review on 20th October 2025

308

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The bottle of seed oil had broken, spilling the contents all over the rest of the goods. So I don't know what the products were like. 😪”

Helpful Report

Posted 11 months ago

“Introductory offer so just paid the postage. Products were nice but I’d never pay the full price for these simply due to the size! £24 for 4 tiny soaps is ridiculous. It may not be but it seemed like abit of a scam. Saying I was getting something worth £24 for £4 was obviously a reason to give this a try but I wouldn’t pay much more than the £4 anyway.”

Helpful Report

Posted 11 months ago

Hi Edward, Thanks for taking the time to leave a review about your recent purchase with gruum. We appreciate your feedback as it helps us to identify where we can improve. Thanks again! Warm regards Mikaela-Team gruum

Posted 11 months ago

“Feel it is lacking scent and bubbles as the quantity per bar isn’t much overall skin is left feeling okay”

Helpful Report

Posted 11 months ago

Hi Jamall, Thanks for taking the time to leave a review about your recent purchase with gruum. I have passed your feedback over to our Product Development Team as this helps us to identify areas where we can improve. Thanks again. Warm regards Mikaela-Team gruum

Posted 11 months ago

“I ordered and did not receive my set of products. I waited about a week past when it was meant to be delivered, then I emailed customer support. The response time was long and although I replied immediately when they eventually got back to me, I reconfirmed my address for them to send the products again, I never received a response to this email and still haven’t received the products I paid for. 2 stars because I’m hoping they do eventually resend what I’m owed.”

Helpful Report

Posted 11 months ago

Hi there, Sorry for the delay in responding to your review. Thanks for taking the time to leave a review. Sorry to hear that your order has not arrived and for the inconvenience this may have caused. I have had a look and I can see that we have replied to your email this morning and will await your response and hopefully we can resolve this for you today! Thanks again. Warm regards Mikaela-Team gruum

Posted 11 months ago

“Very disappointed in the items I bought very small the website is very deceptive”

Helpful Report

Posted 1 year ago

Hi Pat, Thank you for taking the time to write a review. We are sorry to hear that you were disappointed with the sizes of the products. We take all customer feedback seriously and strive to ensure our products meet everyone's needs, although we understand this may not always be the case. We appreciate your input. Thank you again for your review. Warm regards, Helen - Team Gruum

Posted 1 year ago

“Took up an offer and purchased some shower gel bars, very disappointed as not one of them would create any kind of lather, I ended up binning them. Pleased it was just a postage offer, as will not be making further purchases.”

Helpful Report

Posted 1 year ago

Hi Mark, Thank you for taking the time to write a review. I apologize that you were disappointed with the lather of the Tvatta Shower Gel Bars. The Tvatta Shower gel bars, do not foam like regular shower gel as they are soap-free. The surfactant in the product is derived from coconut and cleans just as well however the bars do not create large bubbles but are more of a creamy layer that cleans and moisturises the skin at the same time. I have forwarded your feedback to our Product Development team. Thank you for your review. If you need anything else, please don’t hesitate to get back in touch at support@gruum.com. Warm regards Mikaela - Team gruum

Posted 1 year ago

“My first order to you and i didnt even get what i ordered i ordered 3 item and only got one you just took it upon your selves to send out alternative items never bothered to even email me to let me know that was happening an email asking if i would like an alternative or wait till they are back in stock talk about take the money and run not a good 1st time expeirence not best pleased”

Helpful Report

Posted 1 year ago

Hi Lee, Thanks for taking the time to leave a review about your recent purchase with gruum. Sorry to hear that you did not receive the items that you ordered. If you need any help with resolving this matter then please do not hesitate to get in touch with us at support@gruum.com and one of our team will be happy to help resolve this for you. Thanks again for your review. Warm regards Mikaela-Team gruum

Posted 1 year ago

“I was supposed to get 57 pounds worth of products you only sent a hair soap”

Helpful Report

Posted 1 year ago

Hi Alex, First of all, I would like to apologise for the late response to your review, we have been extremely busy over the last month but I apologise for the inconvenience this may have caused you. Thank you for your review! Our Customer Care Team are always on hand to help you with any missing items or questions about your order so please get in touch with us at Support@gruum.com and we will be happy to help resolve this matter for you. Warm regards Mikaela-Team gruum

Posted 1 year ago

“The stuff I ordered is good. However, I received the oska Premium Razor Handle, however I can't attach the razor head to the handle. It's missing a part, I guess.”

Helpful Report

Posted 1 year ago

Hi there, Thanks for taking the time to leave a review about gruum. Sorry to hear that your razor handle is not fitting the head properly. It may be that you have received the incorrect item. Please get in touch with us at support@gruum.com and one of our team will be more than happy to rectify this for you. Warm regards Mikaela-Team gruum

Posted 1 year ago

“I'm sorry but I have to be honest The soap smells of chip fat and was not pleasant Facial moisture bar is greasy and heavy on my face Facial serum feels sticky when applying Shower gel is ok but does not foam up great I'm sorry for this review but Gruum products are not for me”

Helpful Report

Posted 1 year ago

Hi there, Thanks for taking the time to leave a review about your recent purchase with gruum. Sorry to hear that the products were not for you. I have passed all your feedback over to our Product Development Team as this helps us to identify areas where we can improve. Thanks again for your review. Warm regards Mikaela-Team gruum

Posted 1 year ago

“Unfortunately my order never arrived so can't review!!!”

Helpful Report

Posted 1 year ago

Hi Clifford, First of all, I would like to apologise for the late response to your review, we have been extremely busy over the last month but I apologise for the inconvenience this may have caused you. Thank you for your review! Sorry to hear that your order did not reach you. I have sent you a private email to help resolve this matter for you so please check your inbox for an email from support@gruum. I hope this helps! Warm regards Mikaela-Team gruum

Posted 1 year ago

“I have not used the products yet as I got them for holiday. However one thing that definitely needs improving is your packaging. I ordered a set of 3 which included a tanning oil for my holiday. When it arrived it was smashed the package and my floor were covered in oil.”

Helpful Report

Posted 1 year ago

Hi Mishal, Thanks for taking the time to leave a review about your recent purchase with Gruum. We are so sorry to hear that your order arrived damaged during transit. I have written you an email to to help resolve this matter. Please look out for an email from support@gruum.com. I hope this helps! Warm regards Mikaela-Team Gruum

Posted 1 year ago

“I would like to review this but didn't receive it. I was sent soap instead which was ok but didn't have much smell. I can't complain really as it was free.”

Helpful Report

Posted 1 year ago

Hi there, First of all, I would like to apologise for the late response to your review, we have been extremely busy over the last month but I apologise for the inconvenience this may have caused you. Thank you for your review! Our Customer Team are always on hand to help you if you were missing an item from your order so please get in touch with us at Support@gruum.com to help resolve this for you. Warm regards Mikaela-Team gruum

Posted 1 year ago

“Your sample package was most disappointing. Your pitch that it was worth £43 was misleading. If it was worth the £3.95 postage I paid then even that was extortionate.. Your marketing is good in that it leads one to buy. I had hoped to give my wife a gift as a surprise. She was. She was also underwhelmed.”

Helpful Report

Posted 1 year ago

“Not for me”

Helpful Report

Posted 1 year ago

“Products are okay, but nothing special. Can't see how the massive ingredients list is so environmentally freindly, especially as you need to buy a microscope to read them properly. Who is vetting their claims? Could it just be the usual ecoBS? My usual moisturiser is £2, has fewer ingredients, and I get twice as much as they put in their £9 moisturiser. Which raises rhe main issue - the price. Utterly ridiculous for what you get. A £5 bar of soap, the size of four sugar cubes, lasted three washes. I think their target market has shrunk dramatically due to recent maritime disasters. Definitely not living on the same planet as I am.”

Helpful Report

Posted 1 year ago

Hi there, Thank you for taking the time to write a review about your experience with us, we are sorry to hear you were disappointed with our products and service. We hope our products work for everyone but appreciate that this is not the case. If you require any further assistance, please do not hesitate to contact our dedicated Customer Service team at Support@gruum.com. They will be happy to assist you with any queries or concerns you may have. Thank you again for your review. Warm regards, Helen

Posted 1 year ago

“It's definitely pronounced Grum and don't let them tell you any different.”

Helpful Report

Posted 1 year ago

Hi there, Thanks for your review. It is pronounced gr-oo-m! We hope this helps! Warm regards Team Gruum

Posted 1 year ago

“I’m sorry but the perfume called ‘Doft’ was so awful it went straight in the bin. Smelt like cat litter trays. Do something with lemons in, at least it will smell fresh and citrusy. I don’t know who thought it was a good idea but it was really bad. I wouldn’t even gift it to someone, was that horrid,”

Helpful Report

Posted 1 year ago

Hi Julie, Thank you for taking the time to write a review about our doft Fragrance-Santorini Summer. Sorry to hear that it may not have been what you were expecting. We hope our products work for everyone but appreciate that this is not always the case. I have passed your feedback over to our Product Development Team as this helps us identify areas where we can improve. Thanks again for your review. Warm regards Mikaela-Team Gruum

Posted 1 year ago

“I've ordered some smaple products through our benefits offering becuse the brand talks a lot about their producsts being natural. And this, to some extent is true, but not for all products. I have around 6 differnet products and 3 of them are completerly natural, but the other 3 contain toxins. There a lots of apps that can check how good /natural cosmetics are, and only some of these come up as green. It's disapointing.”

Helpful Report

Posted 1 year ago

Hi Veronika, Thanks for taking the time to leave a review about your recent purchase with Gruum. As you have noticed most of our products are 100% naturally derived and all the ingredients for each product are available on our website. If you would like to know anymore about any product in particular then please do not hesitate to get in touch with us at support@gruum.com and one of our team will be happy to help! Thanks again for your review. Warm regards Mikaela-Team Gruum

Posted 1 year ago

“Don’t think I would buy again perfume is a bit oily for my liking and overpowering citrus smell”

Helpful Report

Posted 1 year ago

Hi there, Thank you for taking the time to write a review about your recent purchase with gruum. Sorry to hear that it may not have been what you were expecting. I have passed your feedback about the perfume being a bit oily over to our Product Development Team as this helps us identify areas where we can improve. Thanks again for your review. Warm regards Mikaela-Team Gruum

Posted 1 year ago

Gruum is rated 4.7 based on 24,022 reviews