Gruum Reviews

Name: Gruum
Rating: 4.73

4.7 Rating 22,986 Reviews

94 %

of reviewers recommend Gruum

4.7

Based on 22,986 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

About Gruum:

grüum is a young British brand that’s
on a mission to make skin, hair and self
care products that are kind to you, and
the world we share.

We’re passionate about creating effective, affordable, planet friendly personal care for everyone. Naturally.

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306

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My recent order went to the wrong address(my old one), as I was unable to navigate your order form to change delivery address. For info: my new address is 5 Elton House Princel Lane Dedham CO7 6HE Which also account address”

Helpful Report

Posted 2 months ago

Hi Paul, Thanks for taking the time to leave a review. I have sent you a private email to resolve this for you so you should receive your order very soon. It is worth checking your digital wallet as your shipping address comes from the payment method you have used. I hope this helps! Warm regards Mikaela-Team gruum

Posted 2 months ago

“I didn't receive my last order and have contacted you twice about it now”

Helpful Report

Posted 2 months ago

Hi Louise, Thanks for taking the time to leave a review. Sorry to hear that you did not receive your order. I have looked into this for you and I can see that a replacement has now been sent out due to the shipping address being incorrect. I can see your order has now been delivered so we hope you are enjoying your products! Warm regards Mikaela-Team gruum

Posted 2 months ago

“Didn't receive my last order.. usually very prompt with an excellent range of products.”

Helpful Report

Posted 2 months ago

Hi David, Thanks for taking the time to leave a review. Sorry to hear that there was a delay with your order. I have looked into this and I can see that you have been in touch and that one of the team has now resolved this for you. I can see that your parcel is showing as delivered yesterday. We hope you enjoy your products! Warm regards Mikaela-Team gruum

Posted 2 months ago

“As cheap as it was the suncream daily spf50 was showing as a 0 out of 100% on yuka. Endocrine disrupted, not great for keeping on your skin every day. Work on your ingredients please.”

Helpful Report

Posted 2 months ago

Thank you for your feedback. We’re sorry to hear about your concerns regarding the ingredients in our sunscreen. We take product safety and quality very seriously, and we’re always working to ensure our formulas meet the highest standards. We’ll pass your comments on to the team for review, as we continually strive to improve. If you have any specific questions or concerns, please feel free to reach out to us directly.

Posted 2 months ago

“Not the best not as good as you make out for skin not tried the hair products”

Helpful Report

Posted 3 months ago

Thank you for your feedback! We're sorry to hear that the product didn’t meet your expectations for skin. We’re always striving to improve, and your input is really valuable. We hope you’ll consider trying the hair products as well, and if you need any recommendations or assistance, feel free to reach out. Thanks again for sharing your thoughts!

Posted 2 months ago

“Room and pillow spray are delightful. I don’t find that the sleep butter actually melts at all, it’s like odd lumps in the bath. I used the charcoal cleanser hoping it would be good on my skin and within 1 minute I had to take it off as it was burning my skin, wiped all off and my face was bright red and inflamed.”

Helpful Report

Posted 3 months ago

Thank you for your feedback, and we’re so glad you enjoyed the room and pillow spray! We’re sorry to hear about your experience with the sleep butter and charcoal cleanser. The sleep butter can sometimes have a thicker texture, but it should still melt smoothly when in contact with warm water. Regarding the charcoal cleanser, it’s important that it’s not too harsh on your skin, and we sincerely apologize for the irritation you experienced. We recommend discontinuing use of the cleanser and reaching out to us directly at support@gruum.com for further assistance. Thank you again for sharing your thoughts, and we’ll definitely take your feedback into account.

Posted 2 months ago

“The products are nice but it took quite long (5 days) to dispatch until, I had to email them on the 9th march. On the 13th, they told me that some of the products were out of stock as they we're receiving a lot of orders at the moment. At the end, when I received the package on the 18th, they substituted 2 of the products I had ordered. Not really pleased.”

Helpful Report

Posted 3 months ago

Thank you for your feedback. We appreciate you reaching out and your patience while we worked through a busy period with some unexpected stock issues. Your comments have been shared with our team as we continue working to improve our service and communication. If there's anything further we can do to help or make this right, please don’t hesitate to get in touch.

Posted 3 months ago

“Unfortunately I was disappointed with the quality of the products which I bought as a gift. I also found the packaging looked cheap so didn't give them to the person I'd intended to 🙁”

Helpful Report

Posted 3 months ago

Hi there, Thank you for taking the time to write a review about our products. Sorry to hear that they may not have been what you were expecting. I have passed your feedback over to our Product Development Team as this helps us identify areas where we can improve. Thanks again for your review. Warm regards Rexhina-Team Gruum

Posted 3 months ago

“Ordered Madara factor 30 mineral sunscreen arrived witha n expiry date of 12/25..not sure if thisisindustry standard with mineral sunscreens or just Madara ..offerred refund on return but are you meant to do in meantime,especially if you have a a skin problem/damage and protection is paramount ?”

Helpful Report

Posted 3 months ago

Hi Hugh, Thanks for taking the time to leave a review. Here at gruum we don't stock this brand so I think your review was meant for someone else. I hope this helps! Warm regards Team gruum

Posted 3 months ago

“I didn't receive my first order and let you guys know, then I was sent a second one and that also hasn't arrived. I don't have any issues with receiving other deliveries so I'm not sure what's happening. I've not had anything sent on email or through the door to say that anyone has tried to deliver the item.”

Helpful Report

Posted 3 months ago

Hi Kathryn, Thanks for taking the time to leave a review. Sorry to hear that you are still waiting for your order to arrive. I have looked into this for you and it looks as though there is an error with your shipping address. I have sent you a private email so please check your inbox for an email from support@gruum.com and we will get this resolved for you as quickly as possible. I hope this helps! Warm regards Mikaela-Team gruum

Posted 3 months ago

“I bought a 'sleep bundle' with a discount code from another website that claimed to be worth £36. Fortunately I only paid postage as it was absolutely not worth £36. I would be reluctant to order anything else because of this”

Helpful Report

Posted 3 months ago

“Ordered through a perkbox promotion. A glass bottle arrived smashed which tarnished most of the giftset. It all smelt very nice but due to the oil was mostly unuseable except a rollerball oil. Please reconsider your packaging if your containers are glass. No big issue though as it was a promo and I only paid postage.”

Helpful Report

Posted 3 months ago

“I'm not really impressed with the products. The spray bottle doesn't even work, and I can't say that the other products did, especially after testing for over a month now. I wouldn't purchase again.”

Helpful Report

Posted 4 months ago

Hi Carolina, Thanks for your review. Sorry to hear that the products may not have been what you were expecting. If you have trouble with the spray bottle not working then please do not hesitate to reach out to us so we can rectify this for you. Please get in touch at support@gruum.com and one of the team will be more than happy to help! Thanks again. Warm regards Mikaela-Team gruum

Posted 3 months ago

“I ordered a set from gruum that was part of a promotion fro manother company I order from (SMOL I think). The set cost me just over £12. Unfortunately I didn't like the scent of any of the products in my order. I love essential oils normally but I didn't like the scents in the products from Gruum. For me it was a waste of money. I also didn't like the packaging. The products were cheap looking plastic ugly bottles that looked like a mdecinal bottle from the 1970s. It is possible to have sustainable packaging that isn't ugly. Te diffuser was so overpowering that i had to put it out in the garden to get it out the house. I couldnt' send it back as I had removed the cap and couldnt' find it (my bad). The melting sleep butter had an acrid slightly off scent to me, like spoiled milk. As I say normally I love esssential oils and natural scents like coconut - yet this stuff made me feel queasy. Bit of a learning curve and I won't order scented products online in future without being able to smell it first after this experience.”

Helpful Report

Posted 4 months ago

Hi Mikaela, Thanks for taking the time to leave a review about your recent experience with gruum. We are sorry to hear that the items you received may not have been what you were hoping for. I have passed on your feedback about the scents and packaging to our Product Development Team as your feedback helps us to continue to identify how we can improve as a business. Thanks again for your review. Warm regards Mikaela-Team gruum

Posted 4 months ago

“I ordered from Gruum as you had been recommended as an environmentally responsible business. I was really disappointed and quite irritated to find the packing included polystyrene.”

Helpful Report

Posted 4 months ago

Hi Liz, Thanks for taking the time to leave a review. Sorry to hear that you felt this way. If you are referring to our packing peanuts then please know that all our packing materials we use are recyclable, the packing peanuts are made from corn starch, and they are biodegradable so can be recycled along with your compostable waste. They are also soluble and will dissolve under water. I hope this helps! https://www.gruum.com/recycling-information/ Warm regards Mikaela-Team gruum

Posted 4 months ago

“The products are ok, but nothing special. Contain chemicals that are not natural, and are possibly toxic, in addition to natural ingredients. For this reason I would not recommend or buy again. The foot cream does nothing to soothe or heal, and after applying it to my feet with my hands, my hands weirdly get a smell of pickles!? Every single time. Very strange, and not very pleasant! Also, the tub was only half full when it arrived.”

Helpful Report

Posted 4 months ago

Hi there, Thanks for taking the time to leave a review. I have passed your feedback over to our Product Development Team to look into further as we are always open to feedback so we can identify areas where we can improve. All of the ingredients for each of our products are available for viewing on our website and where possible we always try to use natural ingredients that are free from chemical nasties! I can see that you have been in touch with us already and I hope you are pleased with the resolution. Thanks again for your review. Warm regards Mikaela-Team gruum

Posted 4 months ago

“Only half of my order arrived”

Helpful Report

Posted 5 months ago

Hi Cameron, Thanks for taking the time to leave a review. Sorry to hear that your order arrived with some missing items. If you need any further assistance with this then please reach out to us at support@gruum.com and one of our team will be happy to help. Please put reviews io as your subject line. I hope this helps! Warm regards Team gruum

Posted 5 months ago

“Unfortunately i found that the soaps do not lather properly in the shower, using them as directed. They do smell lovely and are a good size, but because you have to use so much of them they run out really quickly. I really wanted to love them as i support the ethos of the company wholeheartedly! The packaging is also great, love the avoidance of plastic. The main thing that's stopped me from being able to rate them any higher though, and this may just be a 'me' problem, is they gave both me and my partner severe irritation and discomfort in 'sensitive areas'. Will be finishing them off as hand soaps.”

Helpful Report

Posted 6 months ago

Hi there, Thanks so much for taking the time to leave a review about your recent purchase with gruum. We really hope our products work for everyone but appreciate that this is not always the case. Thanks for your feedback, I have passed this over to our Product Development Team as we are always trying to identify areas where we can improve. Thanks again Warm regards Mikaela-Team gruum

Posted 6 months ago

“Waited far to long for delivery and missed my sons birthday as it was a late delivery.”

Helpful Report

Posted 6 months ago

Hi Barry, Thanks for taking the time to leave a review. We appreciate your feedback as it helps us to identify areas where we can improve. We have a usual despatch time of 1-2 days, however, orders placed during an offer/promotion period can take a little longer to be despatched, I'm afraid. We are so sorry you experienced a delay with your order. Thanks again for your review. Warm regards Mikaela-Team gruum

Posted 6 months ago

“Arrived very late and when the item arrived it had leaked all over and was no good”

Helpful Report

Posted 6 months ago

Hi Kathy, Thanks for taking the time to leave a review. Sorry to hear that your order arrived late, unfortunately there were some delays with couriers over the Christmas period however we tried our best to despatch orders as fast as we could. If you still need any further help with your order if it is damaged, then please reach out to us at support@gruum.com and we will be happy to help. Warm regards Mikaela-Team gruum

Posted 6 months ago

Gruum is rated 4.7 based on 22,986 reviews