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Gruum Reviews

4.8 Rating 14,569 Reviews

94 %

of reviewers recommend Gruum

Company Reviews

Product Reviews

4.8

Based on 14,569 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

About Gruum:

We’re grüum and we're here to shave the world: one chin, one shin, one armpit (and naughty bit) at a time.

We create seriously good razors and skincare solutions for men and women.

For every bit of every body.

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Gruum 5 star review on 30th April 2024

Quinette Docherty

Gruum 5 star review on 28th April 2024

Gruum 5 star review on 27th April 2024

Gruum 5 star review on 27th April 2024

Gruum 5 star review on 22nd April 2024

Gruum 5 star review on 20th April 2024

Gruum 5 star review on 18th April 2024

Dasha Golubovic

234

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“To be honest I’m a little disappointed with the soaps that were sent . There is no lather at all and little or no fragrance that I can detect . I didn’t feel they were working as a soap However at the moment I am recovering from a respiratory virus and my sense of smell is impaired . I will try again when my sense of smell improves . I am keen to use more ecologically friendly products and to support smaller businesses so it is a shame that they seem to be below par .”

Posted 1 month ago

“I really don’t like to be negative but I’m extremely disappointed with the soap bars, I cannot get them to lather up and thus find them unusable”

Posted 1 month ago

“Only paid the postage on a sample set allegedly valued at £24. Massively disappointed with the products as supplied so tiny! there must be better ways of saving the planet, could not recommend , sorry”

Posted 1 month ago

“Aftershave was smashed on arrival so unfortunately not a great service. Contacted support on the matter and still haven't heard anything, that was nearly a week ago”

Posted 1 month ago

“Very pleased with the candles and other goods they smell very fresh and woody. I will definitely order again especially for gifts for my friends.”

Posted 1 month ago

“Whilst the product was fine, besides one that was crushed. The delivery was not good, at all. Confirmation email said 3-5 working days. Live chat said up to 7 working days and when I got hold of customer service when it still hadn't turned up, they said up to 10 working days. Be careful if you order standard delivery.”

Posted 1 month ago

“Shipping is too slow. Being asked to leave a review before it's even arrived.”

Posted 1 month ago

“Not happy with the bottle the hand cream came in can’t get none out & can’t squeeze the bottle. Very disappointed would not buy again”

Posted 1 month ago

“I thought I was getting a bargain with huge discounts but when the products they are extremely small for the price. Eg the Reed diffuser is about the size of a food colouring bottle- expensive for what you receive”

Posted 1 month ago

“I ordered a bundle pack. I have never ordered from Gruum before and I was really looking forward to their candles as the scents offered are great and similar to other brands I buy. However, the candles are very disappointing. I’ve now lit the Fire Within and Forgotten woodland and to be honest they are almost scentless. They burn for a long time but there is no fragrance and no noticeable scent in any room including the room they are burning in.”

Posted 1 month ago

“Hi, I used the eye cream for a couple of days but then it caused an allergic or chemical reaction around the eyes. it left red raised areas that felt warm to the touch around my under eye area. I’m not very happy with this at all.”

Posted 1 month ago

Hi there, Thank you for taking the time to write a review. I am sorry to hear that you had some kind of reaction to our Under-Eye Roller. This is not the kind of experience we want our customers to have, so please accept my sincere apologies for any inconvenience caused. I would always suggest you do a patch test before fully committing to a product to reduce the chance of a reaction occurring as this is skincare and everyone's skin is different. I would recommend not using the product anymore. Warm regards, Helen

Posted 1 month ago

“Still waiting for my order!! wanted it for a mothers day presant, that didn't happen even though i ordered it over 10 days ago.”

Posted 1 month ago

Hi Andy, Thank you for taking the time to write a review. I am sorry to hear that you have not yet received your order. This is not the kind of experience we want our customers to have, so please accept my sincere apologies for any inconvenience caused. I have sent you an email regarding this issue, please check your inbox for an email from support@gruum.com. Thank you for your feedback. Warm regards, Helen

Posted 1 month ago

“Sadly, the candles and reed diffusers have fallen short of their purpose. I placed one reed diffuser in a small, cloakroom, without a hint of scent in the room. The candles smelt nice when taken out of the packaging but once lit are just a candle with no discernible aroma in the room. Disappointed and glad these were an offer and I didn't pay the £56 claimed to be the worth of this bundle of home fragrances.”

Posted 1 month ago

Hi Geralyn, Thank you for your review and for providing us with your feedback and thoughts. I am sorry that you did not enjoy using the Reeds and Candles. We hope our products work for everyone but we appreciate that this is not the case so I apologise for the inconvenience caused. Thank you again for your feedback. Warm regards, Helen

Posted 1 month ago

“Hi ,I have made my order on 30 January. And I was informed that parcel have been shipped on 31 January but until today I have not received the product. Appreciate if you can assist me with this. No tracking information given so I couldn’t track the parcel. My order no. 4550957”

Posted 1 month ago

Hi there, Thank you for taking the time to write a review. I am sorry to hear that you have not yet received your order. This is not the kind of experience we want our customers to have, so please accept my sincere apologies for any inconvenience caused. I could see that one of our colleagues has already responded to your inquiry and arranged a replacement for you. If you encounter any further issues or concerns, please do not hesitate to get in touch with us at Support@gruum.com. We would be glad to assist you in any way we can. Warm regards, Helen

Posted 1 month ago

“items were damaged in post, tyried to e mail but email returned i would rather have emailed than leave bad review”

Posted 2 months ago

Hi Larry, Thank you for taking the time to write a review. I was sorry to hear that your order arrived damaged and that you had problems with contacting us. To let you know for future instances are support email is Support@gruum.com. I have sent you an email regarding your issue to arrange a replacement for you so please check your inbox. Thank you again for your review. Best regards, Helen

Posted 2 months ago

“I got offered some “free” Gruum products, I had to pay the p&p. Got some soap, facial oil and hand cream. Smell ok but they are greasy. Facial oil leaves a mark on clothes. Hand cream ok but the soap leaves oil on the bath. I’ve tried to unsubscribe but still get emails. Won’t be going back to them”

Posted 2 months ago

Dear Kenny, Thank you so much for taking the time to share your feedback about your experience with Gruum. Firstly, we want to sincerely apologize for any inconvenience you faced with the Free Trio Set. I can understand how frustrating it must be when a product doesn't live up to your expectations. We also regret to hear that the products, particularly the facial oil and hand cream, were greasy and left marks on your clothes. We truly value your feedback. Warmest regards, Helen

Posted 2 months ago

“Impossibile communication . The postcode on the order was wrong and I emailed them asking to amend. That was over a week ago and haven’t had a reply yet. The order somehow got delivered to the correct address but one of the items I ordered is the wrong one. I can’t even be bothered to try and sort out now . Will not be ordering again.”

Posted 4 months ago

Hi there, Thank you for taking the time to write a review about your experience. I am sorry to hear that you had problems with your order, I can understand how frustrating this may have been so I apologise for the inconvenience or stress caused. I would love to look into this and see if I can rectify this for you, please email us at support@gruum.com. I am sorry once again this happened and thank you very much for your honest review. Even though your experience was a negative one, we take all customer accounts seriously as it helps us improve our business. Best, Helen

Posted 4 months ago

“Initially I loved these products and have been supporting this company since they started. However I have been locked out of my account twice now and thus can't modify any subscriptions. Furthermore, there is no email confirmation prior to subscriptions arriving and no option to delay subscriptions when they aren't needed. I tried the children's shampoo bar on my daughters and it was an absolute disaster - completely dried out their hair and turned it into a mass of tangled knots. And their hair is normally very easy to manage. Now I have been sent more bars and will have to pay for postage to return them, despite not wanting them in the first place. I have tried to contact the company multiple times and have had no response. It is embarrassing how awful their customer service is and I would advise anyone ordering to read the small print as they are an expensive brand and do not offer free returns, nor do they have reasonable communications or settings available for their subscriptions. It just feels like they are trying to make as much money as possible from their customers. Such a shame as I have been an avid supporter. Now I am just fed up.”

Posted 4 months ago

Hi there, First of all, thank you for taking the time to write a review. I am sorry to hear about your experience with us as a company, I can understand how frustrating it is when you have some technical difficulties with managing your subscription and the kid's hair shampoo bar does not meet your expectations. I apologise for the inconvenience you may have experienced. In terms of your subscription, we currently do not have reminders as our system does not allow it but the idea is something we are currently looking into. You can manage your subscriptions by logging in, but since you can not access your account please email us at support@gruum.com so I can help you further with this. I am sorry that you did not like the children's shampoo bar, we hope all our products work for all our customers but completely appreciate that this is not always the case. I know you mentioned you received some unwanted bars, please make sure you email us so I can help you with this. Again thank you for your review and I hope to hear from you soon. Best regards, Helen

Posted 4 months ago

“Ordered 1 pack and was sent 4 and also charged 4 times . But eventually refunded 3 x and I sent back 3 with Return to Sender as requested. Their response is very slow and would not order again . Hopefully you lot should have a telephone number not just an email that takes forever to get a reply.”

Posted 4 months ago

Dear Ashok, We are sorry to hear about your experience with Gruum. Thank you for taking the time to share your feedback. We truly appreciate it. I apologise for sending you four packs and charging you four times instead of one. I understand that it was frustrating. We have been experiencing higher volumes of enquiries than normal, which caused the delay. Once again, thank you for your valuable feedback. If you need anything else please get in touch with us at support@gruum.com. Best regards, Helen

Posted 4 months ago

“My order didn’t arrive so I contacted via email and heard nothing! Have had several emails asking for 5 star reviews if happy with product! I eventually received my order and the face soap is great. Shampoo is a little drying but smells amazing. What has really put me off ordering again is unresponsive customer services except when they are asking for you to big them up. There are other similar companies out there so I will shop around before committing to a subscription”

Posted 4 months ago

Dear Claire, Thank you for leaving a review. I am sorry to hear that you have not received your order, and I understand the frustration this may have caused you. I apologise for any inconvenience this has caused. I want to assist you with this issue, so I have sent an email to the address support@gruum.com. Please keep an eye out for my email, as I hope to resolve this matter and improve your experience with our brand. Once again, thank you for your review, and I am sorry that we have not responded to your issue promptly. We are dealing with higher volumes of enquiries than normal. Best, Helen

Posted 4 months ago

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Gruum is rated 4.8 based on 14,569 reviews