Gruum Reviews

Name: Gruum
Rating: 4.72

4.7 Rating 25,376 Reviews

93 %

of reviewers recommend Gruum

4.7

Based on 25,376 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

About Gruum:

grüum is a young British brand that’s
on a mission to make skin, hair and self
care products that are kind to you, and
the world we share.

We’re passionate about creating effective, affordable, planet friendly personal care for everyone. Naturally.

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Julia Whitwam

Una Griffiths

Barbara Ritchie

Mrs Deborah Parish

Gruum 5 star review on 7th February 2026

Oluwabusayo Oluwafunke Oyebode

318

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Not sure why I’m being asked to write this review. The product still hasn’t arrived”

Helpful Report

Posted 4 months ago

Hi Chris, Thanks for your review. We’re sorry your order hasn’t arrived yet. We’ve reached out to you privately to help resolve this and make sure your order gets to you as soon as possible. Warm regards, Andrea – team grüum

Posted 4 months ago

“I have used a lot of the Gruum products and alwsys been hapy with them. I like th design and the products themselves. Recently i had the plumping pepermint lip conditioner, i did not like this product, it did not feel conditioning at all, i even feel like the product could be faulty as the liquid is nearly chemical like in as much as it seems to dehydrate my lips and feels harsh and not at all conditoning. I fed this info back hoping that they would send me an alternative product like the passionfruit lip conditioner but they just thanked me for my feedback. So very disapointed at this point. sorry”

Helpful Report

Posted 4 months ago

Hi Kelly, Thank you so much for your review and for being such a loyal fan of our products — we truly appreciate it. We’re really sorry to hear that the plumping peppermint lip conditioner didn’t feel right for you. That’s absolutely not the experience we want you to have, and your feedback is really valuable to us. We’d love to take a closer look into this for you and make things right. Please reach out to us at support@gruum.com, and we’ll be more than happy to help. Warm regards, Andrea – team grüum

Posted 4 months ago

“Products are good”

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Posted 4 months ago

“I love the hair and face kit it is amazing and helped me to remove dry scalp but the soap bars need to be bigger”

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Posted 4 months ago

“Great smell and very calming”

Helpful Report

Posted 4 months ago

“I have bought many different products from Gruum and I’ve never had any problems. I really enjoy these products and would recommend to many people.”

Helpful Report

Posted 4 months ago

“Lovely products, easy delivery”

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Posted 4 months ago

“I'm very happy with the quality of the products and definitely value for money.”

Helpful Report

Posted 4 months ago

“Love the face wash and shampoo and conditioner bars.”

Helpful Report

Posted 4 months ago

“Didn't get it”

Helpful Report

Posted 4 months ago

Hi Elspeth, We’re really sorry to hear that you didn’t receive your order — that’s definitely not the experience we want for you. We’ve reached out to you privately so we can get this sorted as quickly as possible. Thank you for letting us know, and we’ll make sure you’re looked after. Warm regards, Andrea – team grüum

Posted 4 months ago

“It’s now my favourite skincare brand. I find the face oil the best for me as it doesn’t leave my pores blocked up like they have been with previous brands.”

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Posted 4 months ago

“I was so impressed with your products. I would absolutely recommend them. I’ve used shampoo, face, body,hand bar and melting sleep butter. Love love.”

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Posted 4 months ago

“All the stuff was amazing best order i’ve ever had”

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Posted 4 months ago

“I recently won a prize and selected a grooming kit from this company, I've paid the postage and still haven't received my gift ONE MONTH later, no thank you”

Helpful Report

Posted 4 months ago

Hi Delroy, Thank you for your review. We’re sorry to hear about the delay with your prize. We’ve already reached out to you privately to ensure your grooming kit is on its way and to sort everything out. Warm regards, Andrea — Team grüum

Posted 4 months ago

“Wouldn’t have a clue as never received it ?”

Helpful Report

Posted 4 months ago

Hi Vincent, Thank you for your feedback. We’ve already reached out to you privately to make sure your order is located and everything is sorted. Warm regards, Andrea — Team grüum

Posted 4 months ago

“Great products, but don't give them your email, they will HAMMER you with spam!! And yes I have unsubscribed”

Helpful Report

Posted 4 months ago

Hi there, Thank you for taking the time to share your thoughts — we’re really glad to hear you’re enjoying the products. We’ve already reached out to you privately to help update your email preferences and make sure everything is set just the way you’d like. We truly appreciate your feedback. Warm regards, Andrea — Team grüum

Posted 4 months ago

“I get an email from o e of the founders asking for my opinion from a do not reply email - Bad Way to many emails - Bad Products seem very good Don’t over market is off putting for me”

Helpful Report

Posted 4 months ago

Hi Nigel, Thank you for taking the time to share your feedback — it really helps us improve. I’m sorry to hear that the number of emails has felt overwhelming, and that you received a message from a no-reply address. That’s definitely not the experience we want for our customers. I’ve reached out to you privately by email so we can make sure your preferences are updated and everything is set the way you’d like. I’m really glad to hear you’re enjoying the products, and we truly appreciate your honesty about the marketing — we’ll take that on board. Warm regards, Andrea — Team grüum

Posted 4 months ago

“Easy to order and came very quickly. Will recommend to family and friends”

Helpful Report

Posted 4 months ago

“Been nearly six weeks and haven’t received my order”

Helpful Report

Posted 4 months ago

Hi R May, Thank you for getting in touch. We’ve reached out to you privately to look into your order and ensure it’s resolved as quickly as possible. Warm Regards, Andrea – Team grüum

Posted 4 months ago

“I was missing this item”

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Posted 4 months ago

Gruum is rated 4.7 based on 25,376 reviews