Gruum Reviews

Name: Gruum
Rating: 4.72

4.7 Rating 24,631 Reviews

93 %

of reviewers recommend Gruum

4.7

Based on 24,631 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

About Gruum:

grüum is a young British brand that’s
on a mission to make skin, hair and self
care products that are kind to you, and
the world we share.

We’re passionate about creating effective, affordable, planet friendly personal care for everyone. Naturally.

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Gruum 5 star review on 4th December 2025

311

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The site for ordering products is very clear, user friendly and very easy to use. The products always arrive quickly when they say they are and are delivered in the correct size box with packaging that I add water to and it disappears. All this on top of the wonderful products.”

Helpful Report

Posted 4 months ago

“Nice natural products, easy website, good offers and prompt delivery. Occasionally I have found that a soap disappears very quickly or the opposite with difficulty creating a lather, but these are minor gripes.”

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Posted 4 months ago

“I adore the calming face spray, essential in this heat. And the face wash is devine ❤️”

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Posted 5 months ago

“Gruum produce great products that last a good length of time so I feel the products are value for money. My orders arrive within a few days, well-packaged. I love the summer package which we usually buy as a birthday / holiday treat for our daughter. It's nice to buy some plastic-free, good quality products.”

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Posted 5 months ago

“Really liked the SPF lip balm. The after sun face bar is not melting properly on the face, but melting whilst travelling - too much beeswax.”

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Posted 5 months ago

“I love the GRUUM products for holidays as they have no unnecessary packaging. They work well. I would recommend them”

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Posted 5 months ago

“Nice smell of soap bars. I also really like the smell of reed diffusers - they look really small but lasting for ages!”

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Posted 5 months ago

“The products are great and the service has been amazing. My order came within 2 days!”

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Posted 5 months ago

“Beautiful products, natural, smell divine and feel good”

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Posted 5 months ago

“I've always loved shopping with gruum and I've never experienced any issues . The products smell great and I've loved everything I've ever bought .which is alot”

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Posted 5 months ago

“I love all the Grüum products I use especially the moisturiser. They last a long time and now I'm looking forward to the softer plastic packaging as I'll be able to use it to the last drop.”

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Posted 5 months ago

“I haven’t tried the products yet but service and delivery was great”

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Posted 5 months ago

“I never received my order.”

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Posted 5 months ago

Hi Rachel, We’re really sorry to hear your order didn’t arrive - We’ve just sent you an email to confirm your delivery address so we can get a replacement sent out right away. Best Regards, Andrea - team gruum

Posted 5 months ago

“Products are great, easy to use and free of unnecessary additives. I particularly like the shampoo bar, which lathers straight away and lasts for ages”

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Posted 5 months ago

“I got a free box of Grüum products through Vodafone rewards, and the minute I smelled the amazing products I was hooked. My skin is so much healthier, the products don’t leave any stickiness or residue, they are indulgent at a friendly price. My friends have even commented on how good my skin is looking and they had no idea I had changed my skincare! I have just received my first order of hair care and I’m confident that they will be just as good.”

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Posted 5 months ago

“Great deal from Gruum fast delivery enjoying using lovely products”

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Posted 5 months ago

“I started using Grüum a couple of years ago, I was hesitant since trying other Shampoo Bars and not getting on with them at all. However, I LOVE these products especially the Shampoo Bars!! Cannot recommend them enough, fast easy delivery, reasonably priced, locally made, just PERFECT!”

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Posted 5 months ago

“Some really great products! Kind to skin & wonderful fragrances too.”

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Posted 5 months ago

“The face wash and hair serum are good, however I find the design of the containers very dull looking. also,the body butters that are place in a box melts, therefore I would suggest wrapping in paper first before placing in the box since the company is trying to not use much plastic .The body butter is rich and I did like this product,apart from it melting before I even open the small box placed into.”

Helpful Report

Posted 5 months ago

Hi there, Thanks so much for your thoughtful feedback — we're really pleased to hear you’re enjoying the face wash and hair serum, and that you found the body butter rich and effective! We completely understand your concerns about the packaging. We’re always working to find the right balance between sustainability and practicality, and your suggestion about wrapping the body butter in paper before boxing it is a really helpful one — we'll definitely pass that along to our product team. As for the design, we aim for a minimalist look, but we appreciate that it’s not to everyone’s taste. Feedback like yours helps us grow and improve, so thank you again for sharing your experience. Best wishes, Andrea - team gruum

Posted 5 months ago

“I was made aware of Grüum by Martin Lewis / Moneysaving Expert when they were highlighting a special deal that was on, last summer I think, in which I received a cool little pack of the factor 30 sun cream, a soap and something else, and all for £5, which was amazing value. I have very sensitive skin, having life long eczema, so was skeptical of it agreeing with my skin, but I needn’t have worried, my skin loved it, and it’s now the only sun cream I use. Thanks Grüum, and keep up the good work.”

Helpful Report

Posted 5 months ago

Gruum is rated 4.7 based on 24,631 reviews