Gruum Reviews

Name: Gruum
Rating: 4.72

4.7 Rating 24,684 Reviews

93 %

of reviewers recommend Gruum

4.7

Based on 24,684 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

About Gruum:

grüum is a young British brand that’s
on a mission to make skin, hair and self
care products that are kind to you, and
the world we share.

We’re passionate about creating effective, affordable, planet friendly personal care for everyone. Naturally.

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Gruum 5 star review on 4th December 2025

311

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great product/s, However, the deleivery took too long. This is why i gave 4stars”

Helpful Report

Posted 9 months ago

“Very pleased with my order. Wax melts smell amazing.”

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Posted 9 months ago

“The dry oil has saved me from looking like a lizard as the warmer weather approaches. I know how beautiful soft and glowy skin ony legs, definitely no lizards in sight!”

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Posted 9 months ago

“Absolutely amazing products! Love the size of the products as you can take them away on holidays without worrying about size restrictions. The products smell so delicious too! Definitely recommend!”

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Posted 9 months ago

“Love the tan extention lotion going on holiday soon so.will know more about how good it is”

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Posted 9 months ago

“Order took over a week to be dispatched to arrive with zero updates in between. Poor experience and customer service was difficult to get hold of with again a delayed response.”

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Posted 9 months ago

Hi there, Thanks for taking the time to leave a review. We have a usual despatch time of 1-2 days, however, orders placed during an offer/promotion period can take a little longer to be despatched, I'm afraid. We are so sorry about the delay you experienced with your order. If there is anything else we can help you with then please do not hesitate to get in touch at support@gruum.com and we will be happy to help. Warm regards Mikaela-Team gruum

Posted 8 months ago

“got it as a special with a product I bought . room freshener n melts . not smelly at all.”

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Posted 9 months ago

Hi June, Thanks for taking the time to leave a review. Sorry to hear that your products may not have been what you were expecting. We would love to know what it was so we can look into this as we are always trying to improve! Warm regards Mikaela-Team gruum

Posted 8 months ago

“Great product, clean packaging. Very satisfied. Will order again”

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Posted 9 months ago

“I ordered these products via a discounted link through my phone provider not expecting them to be as impressive as they are! I had a Hair Growth Shampoo Bar, Facial Wash, Calming Spray and Moisturiser Bar. They all smell absolutely incredible and make my skin and hair feel amazing. Will definitely be coming back to buy more soon!!”

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Posted 9 months ago

“10/10 would recommend. My skin has never been better. Also a very ethical and organic brand I can really get behind!”

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Posted 9 months ago

“Love this company. I use the volume shampoo and conditioner bars all the time and they last for ages. Boxes were getting a bit soggy but just purchased the storage tins for them and they're brilliant. Very quick and easy to use the ordering service , would highly recommend gruum.”

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Posted 9 months ago

“I love the Gruum products, good quality and competitive prices.”

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Posted 9 months ago

“I got really sensitive skin and before started using this serum i was scared but this product is magic my skin feels so smooth and fresh. I highly recommend this”

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Posted 9 months ago

“Thank you Gruum for your amazing products. So cheap and the best I have ever used.”

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Posted 9 months ago

“i absolutely loved the products i received i use them everyday!! so relaxing and gentle on my skin. highly recommend, will be ordering again x”

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Posted 9 months ago

“Didn't recieve”

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Posted 9 months ago

Hi there, Thanks for your review. Sorry to hear that you have not received your order. Please check you inbox for an email from support@gruum.com and we will look into this further for you. I hope this helps! Warm regards Mikaela-Team gruum

Posted 8 months ago

“Products are nice and good. The soya walk melts are awesome. Lovely smells. I also use the sleep mist as I have trouble sleeping. It helps. The hand cream is nice as well.”

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Posted 9 months ago

“Excellent products. Great company with friendly founders”

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Posted 9 months ago

“Love the products Gruum offer, high quality and great prices. Also love how products are packaged.”

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Posted 9 months ago

“So far as only tried 1 of the products, very pleased”

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Posted 9 months ago

Gruum is rated 4.7 based on 24,684 reviews