Gruum Reviews

Name: Gruum
Rating: 4.72

4.7 Rating 25,467 Reviews

93 %

of reviewers recommend Gruum

4.7

Based on 25,467 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

About Gruum:

grüum is a young British brand that’s
on a mission to make skin, hair and self
care products that are kind to you, and
the world we share.

We’re passionate about creating effective, affordable, planet friendly personal care for everyone. Naturally.

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319

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Easy to order on site and had a lovely little starter kit where I only paid delivery which was a great incentive into trying the brand. Still using the products and so far no complaints!”

Helpful Report

Posted 9 months ago

“Easy to order. Great products. Really pleased.”

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Posted 9 months ago

“I bought the moisturiser, face oil and a reed diffuser as an offer bundle. I can honestly say in my 30+ years of using moisturiser this is the best I have found. I have sensitive skin and usually come out in an outbreak when using a new product but this has been a game changer. My skin has t looked this good for years. The moisturiser soaks into the skin beautifully and a little goes a long way too. I would definitely recommend anyone to try these products for themselves, you won’t be disappointed.”

Helpful Report

Posted 9 months ago

“Easy ordering and quick delivery”

Helpful Report

Posted 9 months ago

“I was given a bar of Gruum hair shampoo by a friend a while back, l was suffering with an itchy dry scalp. I was so impressed with it l've never looked back. I have a low income so the initial cost seems a lot but l wash my hair maybe twice a week and l find a bar lasts maybe 6 months, so becomes very cost affective. I also don't need to use conditioner every time l wash my hair now.”

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Posted 9 months ago

“Unfortunately the spf contains ingredients which are known hormone disruptors. For that reason I will not repurchase. It also stings my eyes. Please bring out a clean mineral spf.”

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Posted 9 months ago

Hi there, Thank you for taking the time to share your feedback. We're really sorry to hear that our SPF50 Daily Defence Lotion didn’t meet your expectations. We understand your concerns regarding the ingredients, and we want to reassure you that all components in our formulation comply with current cosmetic safety regulations. To clarify, our Skyda Daily Defence Lotion is a hybrid sunscreen, meaning it contains both mineral (physical) and chemical UV filters. This combination helps provide broad-spectrum protection while keeping the formula lightweight and effective. We're also sorry to hear that the product caused eye irritation — this is something we’re continuously working to minimise through both formulation improvements and usage guidance. We genuinely appreciate your suggestion for a mineral SPF and are happy to say it's something we're actively exploring. Your feedback plays an important role in helping us shape future product development. If you'd like to chat more about this or share any further concerns, our customer care team would love to help — feel free to reach out at support@gruum.com Warm regards, Andrea - team gruum

Posted 9 months ago

“I’ve tried her skin products, all good. Only delivery took a little bit longer than other web-retailers (but acceptable). I will order again.”

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Posted 9 months ago

“Products are a pleasure to use. Everything feels (and smells) high quality. Thanks Grüum.”

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Posted 9 months ago

“Gruum is I find a very user friendly site . The products are amazing my hair and beard have never felt so good and it lasts such a long time. recently while at our country retreat (caravan in a field) I was being eaten alive by horse flies and the like ,my wife put some Pulse point roller on my arms where I was being bitten and lo and behold I wasn't bitten for a couple of hours.”

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Posted 9 months ago

“It was never delivered”

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Posted 9 months ago

Hi Graham, We’re really sorry to hear your order hasn’t arrived — we understand how frustrating that must be. Just to help move things along, we’ve now sent you an email to follow up directly. Please check your inbox (and junk folder) for a message from us, and we’ll get this resolved as quickly as possible. Thanks again for your patience. Warm regards, Andrea - team gruum

Posted 9 months ago

“Lovely products, great prices and packaging is excellent”

Helpful Report

Posted 9 months ago

“I really like these products, the sunscreen goes on nicely, doesnt leave me feeling oily and has protected my skin while biking too and from work daily. I want to try more products! Would recommend.”

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Posted 9 months ago

“Gruum are a very good company, all products smell lovely and face sun cream is brilliant to use and doesn't feel oily”

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Posted 9 months ago

“Brilliant products 🤩👌the aftrtsun bar is the best I've ever had and the daily defence is brilliant I use every day s a morning moisturiser and love the little bottles of sunscreen it goes along way 😍Thanks guys for sorting me out with forever products and I love your sales ❤️”

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Posted 9 months ago

“Excellent company. Produce lovely planet friendly toiletries. They seem to be particularly liked by my husband and son .”

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Posted 9 months ago

“Ordering is straightforward, delivery within a few days. Products have been bought as gifts never for myself and bought when on offer. No complaints so far.”

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Posted 9 months ago

“There products are sustainable and environmentally friendly. I loved the convenience of the products being in small packages so very easy to pack for holidays especially on Ryanair. The products feel good on my skin and hair and I loved them.”

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Posted 9 months ago

“I love the ethics of Gruum, and am delighted with everything that I purchase. I buy gift sets to give to family and friends so that they can try the products and hopefully go on to purchase themselves. Delivery is fast and the products are always in excellent condition.”

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Posted 9 months ago

“Excellent products at really reasonable prices.”

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Posted 9 months ago

“Their after sun bar feels very calming and refreshing! And it smells very good. Would definitely recommend it”

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Posted 9 months ago

Gruum is rated 4.7 based on 25,467 reviews