Gruum Reviews

Name: Gruum
Rating: 4.72

4.7 Rating 25,856 Reviews

93 %

of reviewers recommend Gruum

4.7

Based on 25,856 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Gruum:

grüum is a young British brand that’s
on a mission to make skin, hair and self
care products that are kind to you, and
the world we share.

We’re passionate about creating effective, affordable, planet friendly personal care for everyone. Naturally.

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great products”

Helpful Report

Posted 1 month ago

“A Grand Experience”

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Posted 1 month ago

Hi Roy, Thank you for your fantastic feedback! We’re thrilled to hear that the hår Hydrating Shampoo Bar gave you “a grand experience.” It’s wonderful to know you’re enjoying it so much! Warm Regards, Andrea - team grüum

Posted 1 month ago

“I really enjoyed their facial products as it left my face feeling fresh and clean”

Helpful Report

Posted 1 month ago

Hi Alfie, Thank you for your lovely feedback! We’re so pleased to hear you’re enjoying the rense Melting Cleansing Balm and that it leaves your face feeling fresh and clean. We really appreciate you sharing your experience. Warm Regards, Andrea - team grüum

Posted 1 month ago

“Lovely products”

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Posted 1 month ago

Hi Jane, Thank you for your lovely feedback! We’re so pleased to hear you’re enjoying the products. We really appreciate you taking the time to share your thoughts. Warm Regards, Andrea - team grüum

Posted 1 month ago

“Bought skin care set for my wife. She loved it. She says her skin feels a lot softer and well moisturised. Will buy some more!”

Helpful Report

Posted 1 month ago

Hi Martyn, Thank you for your lovely feedback! We’re so pleased to hear that your wife is enjoying the skincare set and noticing softer, well-moisturised skin. It’s wonderful to know you’re planning to buy more — we really appreciate your support! Warm Regards, Andrea - team grüum

Posted 1 month ago

“Amazing products”

Helpful Report

Posted 1 month ago

Hi Sarah, Thank you for your wonderful feedback! We’re so pleased to hear you’re enjoying the products. Warm Regards, Andrea - team grüum

Posted 1 month ago

“Great products and good promt service / delivery.”

Helpful Report

Posted 1 month ago

Hi Robert, Thank you for your lovely feedback! We’re delighted to hear that you’re enjoying the products and that the service and delivery met your expectations. Warm Regards, Andrea - team grüum

Posted 1 month ago

“Good and excellent”

Helpful Report

Posted 1 month ago

Hi there, Thank you for your kind feedback! We’re delighted to hear you’re enjoying the products and finding them excellent. Warm Regards, Andrea - team grüum

Posted 1 month ago

“I have only recently discovered Gruum but have loved everything I have bought from them so far, especially the Sleep Mist and Deep Relaxation Pulse Point Roller.”

Helpful Report

Posted 1 month ago

Hi there, Thank you for your lovely feedback! We’re so pleased to hear that you’ve been enjoying everything you’ve tried so far, especially the Sleep Mist and Deep Relaxation Pulse Point Roller. It’s wonderful to know they’ve become part of your routine — we really appreciate you sharing your experience. Warm Regards, Andrea - team grüum

Posted 1 month ago

“The website was extremely easy to use, lots of choices for skin and body care. The delivery was really well packaged and delivered on time”

Helpful Report

Posted 1 month ago

Hi Michelle, Thank you so much for your kind feedback! We’re delighted to hear that you found the website easy to use and enjoyed exploring the range of skin and body care products. It’s also wonderful to know your order arrived on time and well packaged — we always aim to make the whole experience as smooth as possible. Warm Regards, Andrea - team grüum

Posted 1 month ago

“I have been looking for a solid shampoo bar that I like. I do like the product and it leaves my hair and scalp feeling good. I just wish it was easier to use. It takes a long time to get a lather and I find I have to hold my hair down with the other handwhile applying the bar. As an older person with arthritis it's really difficult. So I like the product but won't be re ordering. The face soap doen't lather and is like a slime that you apply to the face. I don't like the texture and won't reorder. It is diffcult to rinse off. The body soap its great - I got a bargin deal with the off cuts and have reordered this again. The year of roll on scents was a good deal and I really love the one I've got already Sandlewood with Tonka. I got the deal for small presents for friends and also myself. I haven't tried them all yet.”

Helpful Report

Posted 1 month ago

Hi Jennifer, Thank you so much for taking the time to share such detailed feedback — it’s really helpful for us. We’re so pleased to hear that the shampoo bar leaves your hair and scalp feeling good, and that you’re enjoying the body soap and your Sandalwood & Tonka scent too — they’re lovely choices! It’s also great to hear the sets have made nice little gifts. We do understand your experience with using the shampoo bar, especially as it can take a little longer to build up a lather and may feel less convenient depending on your routine. Some customers find that lathering the bar in their hands first or using a small amount of warm water can help, but we completely appreciate that ease of use is really important. With the face soap, thank you as well for sharing your thoughts — our bars are made to be gentle and low-lather, which can feel quite different in texture, but we understand it’s not for everyone. We truly appreciate your honest feedback, and it’s great to know which products have worked well for you. Warm Regards, Andrea - team grüum

Posted 1 month ago

“Each time I’ve purchased from Gruum, I have been very happy with the outcome.”

Helpful Report

Posted 1 month ago

Hi Graham, Thank you so much for your lovely review and for supporting grüum — it truly means a lot to us. 🧡 Kind regards, Team grüum

Posted 1 month ago

“I started to use grüum in when I turned 42, felt my skin needed something. Almost 43 and I use it everyday. I wont look back. Its amazing 😍”

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Posted 1 month ago

“Speedy delivery. Haven't tried all products yet but very happy with those i have tried. Looking forward to trying more from Gruum”

Helpful Report

Posted 1 month ago

Hi Bridget, Thank you so much for your lovely review and for supporting grüum — it truly means a lot to us. 🧡 Kind regards, Team grüum

Posted 1 month ago

“Amazing products, lovely smooth coverage, beautiful uplifting scents. Fab offers. Grayous communication.”

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Posted 1 month ago

Hi Sheryl, We really appreciate you taking the time to leave this review — it truly means a lot to us! 🧡 Kind regards, Team grüum

Posted 1 month ago

“affordable, great quality skincare! my personal favourite is the glycolic acid toner and the vitamin c serum. i’ve tried a lot of different products but these help my skin so much. thank you Gruum!”

Helpful Report

Posted 1 month ago

“The melting cleansing balm is one of the nicest ways to start and end a day. It takes my waterproof eye makeup off with ease, leaves my skin feeling radiant and it smells so nice. Great product guys”

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Posted 1 month ago

“Lovely products that really work.”

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Posted 1 month ago

Hi Diana, Thank you so much for the 5 stars! We’re truly grateful for your support. 🧡 Kind regards, Team grüum

Posted 1 month ago

“Lovely packaging and great products!”

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Posted 1 month ago

Hi Victoria, Thank you so much for your lovely review and for supporting grüum — it truly means a lot to us. 🧡 Kind regards, Team grüum

Posted 1 month ago

“I only 2 items in the gift set i complained n have recieved no refund or replacement!!!!!!!!!!. This type of thing has happened before I requested NO GRAPEFRUIT products as im on AMLODIPINE for my blood pressure and asked to swap I was told I could just to specify n say its been authorised in n email but I still recieved GRAPEFRUIT products although I'd requested a swap!!!! The its NOT A JOKE ITS LIFE THREATENING AMD THIS HAS BEEN EXPRESSED. AS THE PRODUCTS ARE NATURAL PRODUCTS AND CAN BE ABSORBED THE SKIN. LUCKILY MY DAUGHTERS NOTICED THE BARS HAD GRAPEFRUIT IN IT. I USE THE OTHER CHARCOAL BAR NOW. IT HAS NO GRAPEFRUIT. I HAD TO THROW THE OTHERS AWAY.”

Helpful Report

Posted 1 month ago

Hi, Thank you for your feedback. We have reached out to you privately to help resolve this. Please note that all product ingredients are clearly listed on both our website and the packaging, so customers can check for any sensitivities before use. Warm Regards, Andrea - team grüum

Posted 1 month ago

Gruum is rated 4.7 based on 25,856 reviews