Gruum Reviews

Name: Gruum
Rating: 4.72

4.7 Rating 24,605 Reviews

93 %

of reviewers recommend Gruum

4.7

Based on 24,605 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

About Gruum:

grüum is a young British brand that’s
on a mission to make skin, hair and self
care products that are kind to you, and
the world we share.

We’re passionate about creating effective, affordable, planet friendly personal care for everyone. Naturally.

Visit Website

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Gruum 5 star review on 13th January 2026

312

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Absolutely amazing site. Love everything about it. The hair and face items are soooo good. Don't dry skin either. The room sprays smell amazing along the diffusers too. Win win for me. Nicely packaged and all recyclable. Great prices fast delivery too. 100% definitely recommended.”

Helpful Report

Posted 1 month ago

“Great products highly recommended”

Helpful Report

Posted 1 month ago

“Lovely sustainable packaging. Super easy to order. The roll on cuticle oil feels very premium and the hand butter feels a bit greasy at first but absorbs very nicely.”

Helpful Report

Posted 1 month ago

“Thank you for sending my advent calendars I ordered 4 in September, but only received 3 this morning Is the other one on its way please? Thank you”

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Posted 1 month ago

“This is the first time I have used your products. I was recommended by a friend so I ordered a few bits including the hair soap bar. I have to say it is amazing and leaves my hair shiny, clean and soft. I was so impressed that as a present to myself I ordered the advent calendar - can’t wait til 1st December. 👏🙏”

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Posted 1 month ago

“My second order as I love multi purpose balm . Massaged into my nails they are so strong now.”

Helpful Report

Posted 1 month ago

“I love gruum products. They smell and feel great. I like the regular offers. The only thing I would say is the square bottles are tricky to get the thicker products out of and I wish the shampoo bars cost the same as a bottle of shampoo to encourage more to swap over and help the environment.”

Helpful Report

Posted 1 month ago

“Perfect service beginning to end. Lovely products, which work with my excema prone skin and response from customer services prompt and friendly. Absolutely recommend!”

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Posted 1 month ago

“Very disappointing. Packaging and branding is good as is delivery. The products we got were greasy and oily and not pleasant to use. Finally compared to other similar products I feel they are overpriced.”

Helpful Report

Posted 1 month ago

Hi Gareth, Thank you for sharing your thoughts with us — we really appreciate you taking the time to let us know about your experience. It’s great to hear that the packaging, branding and delivery met your expectations. I’m sorry to hear the products didn’t feel quite right for you. Everyone’s skin and hair can react differently, and your comments about texture and value are genuinely helpful for us as we continue to refine our formulas and range. I’ve shared your feedback with the team so we can keep improving. If you’d like help finding alternatives within our collection or something that may suit your preferences better, I’m always here to support. Warm regards, Andrea – team grüum

Posted 1 month ago

“Lovely scents, long lasting products, love the fact they are a small independent business.”

Helpful Report

Posted 1 month ago

“14 year old suffers with acne bought face bar, oh my brilliant spots are clearing, fab. He also loves body bar definitely buying more.”

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Posted 1 month ago

“I'll try n be constructive,non constructive criticism is neither here nor there,the product,s you've sent are too small,not sure what a customer can do with the roll on,s,mega small,and the soap 🧼🧼 is again way to small to do anything with them, overall very underwhelming Brian”

Helpful Report

Posted 1 month ago

Hi Brian, Thank you for taking the time to share your thoughts with us — we genuinely appreciate you giving the products a try. They are designed to be compact and travel-friendly, but we understand they may feel smaller than expected. Your feedback is really helpful, and I’ve passed it along to the team as we’re always looking at how we can improve our ranges. If you ever have any questions about the products or would like recommendations, I’m always here to help. Warm regards, Andrea – team grüum

Posted 1 month ago

“Great products with an even better price point!. Especially like the soaps and the matching roll on fragrances! Looking forward to receiving the advent calendar this year. Give them a try.”

Helpful Report

Posted 1 month ago

“Arrived on time,well packaged and a good value surprise item.”

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Posted 1 month ago

“Lovely items, good deals I get a lot of my stuff from here It’s so echo friendly”

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Posted 1 month ago

“I initially brought gruum as part of a deal that was within a reward I'd gained from my workplace. Having used the products, I would definieltly be tempted to purchase these at full price for my own desire!”

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Posted 1 month ago

“Perfect multi use products. Healthy for body and mind. Great for my sensitive eczema skin and those oils and butters though marketed for body are brilliant for my afro hair too! Hard to find genuine affordable natural products and you can tell how passionate the company is. I had a rapid response and rectification when I accidentally placed an order to the wrong address and I've loved everything I've got from gruum so far. Lip conditioner, butters, oils and fragrances and adore the spray that I use to mist my face every morning x P.S GREAT for post partum skin issues too x”

Helpful Report

Posted 1 month ago

“I always try to buy natural products with natural ingredients and packaging. I love the range offered by Gruum. I have bought products for myself and as gifts.”

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Posted 1 month ago

“The cuticle oil is great, easily to apply, (roll on applicator) The hand balm is amazing, nice texture, not greasy at all, smells divine.”

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Posted 1 month ago

“Quick and speedy recovery, packaging was nice and standard kept the products inside safe. The product itself smells amazing and definatly does the job it promised. I will keep using. The website itself was easy to use and understand. Very happy with this order definatly will be ordering again!”

Helpful Report

Posted 1 month ago

Gruum is rated 4.7 based on 24,605 reviews