Gruum Reviews

Name: Gruum
Rating: 4.72

4.7 Rating 25,337 Reviews

93 %

of reviewers recommend Gruum

4.7

Based on 25,337 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

About Gruum:

grüum is a young British brand that’s
on a mission to make skin, hair and self
care products that are kind to you, and
the world we share.

We’re passionate about creating effective, affordable, planet friendly personal care for everyone. Naturally.

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Julia Whitwam

Una Griffiths

Barbara Ritchie

Mrs Deborah Parish

319

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I love Gruum's shampoos. They clean my long, curly hair really well, without leaving it dry and they last for ages. A couple of rubs in my palms and that's all I need. They're also super-handy when travelling, being small, light and of course they don't leak! They may look expensive for something small but they last way, way longer than a bottle of shampoo - and after all, most of what one is buying in liquid shampoo is water anyway.”

Helpful Report

Posted 1 month ago

Thank you so much, Rebecca! It’s amazing to hear how well our shampoo bars work for your long, curly hair — clean, soft, and never dry is exactly what we hope for. We’re so glad you're finding them long‑lasting too; a little really does go a long way! And yes, they’re absolute lifesavers for travelling. We really appreciate you sharing your feedback. – team grüum

Posted 1 month ago

“I ordered a bunch of products from Gruum. The face wash is fabulous stuff and the foot cream got a big thumbs up from my wife. I’ll definitely be ordering more.”

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Posted 1 month ago

Thanks, Andrew! We’re thrilled you enjoyed your grüum goodies — especially hearing that the face wash was a winner and the foot cream got a big thumbs‑up from your wife! That absolutely makes our day. Looking forward to sending more your way when you’re ready. – team grüum

Posted 1 month ago

“I have been with Gruum since its inception. Always innovative with new products and the website makes it easy to order. Customer service is also brilliant.”

Helpful Report

Posted 1 month ago

Thank you, Jillian — being with us since the very beginning means more than you know. We’re so happy you’ve enjoyed watching grüum grow, try new things, and keep the range exciting. It’s lovely to hear the website makes things easy and that our customer service has looked after you over the years. Truly grateful for your continued support. – team grüum

Posted 1 month ago

“Many very good products but found the new lash & brow serum a problem because the brush is very harsh, stiff & scratchy to use. Not good for delicate skin close to eyes, Also had problems with the antiperspirant, which, whilst effective, is difficult & messy to use as it crumbles & breaks very easily.”

Helpful Report

Posted 1 month ago

Thank you for taking the time to share your thoughts with us. We’re really sorry to hear the products didn't work well for you or weren't what you were expecting — that’s never the experience we want anyone to have. We genuinely appreciate you letting us know, and we’ll make sure your feedback is passed on to the relevant team for review and consideration. – team grüum

Posted 1 month ago

“I’ve just tried the (G-R-U-U-M'S) Conditioning Hair Mask and wow… I’m genuinely impressed. This mask is SO hydrating and deeply conditioning. The texture is perfect, it applies effortlessly and the spreadability is amazing, so a little goes a long way. It melts straight into the hair and you can literally feel it penetrating and softening instantly. After rinsing, my hair felt silky, soft, and really nourished, not heavy or greasy at all. The best part is how easy it made my hair to manage, it was so smooth and easy to comb through, like it instantly improved the softness and slip. And can we talk about the scent? 😍 The fragrance is rich, strong and luxurious, it smells so good and it actually lasts in the hair, giving that fresh, salon feel. Honestly, this is one of the best conditioning masks I’ve tried in a long time. If your hair needs moisture, softness, shine… this is definitely worth it. I'm definitely buying this again 💛✨”

Helpful Report

Posted 1 month ago

Hi Rebecca, Wow — thank you so much for such an incredible review! This absolutely made our day. We’re thrilled to hear the Conditioning Hair Mask hit all the marks for you, that’s exactly what we hoped it would deliver! Hearing that your hair felt nourished without being weighed down is amazing, and we love that the manageability and softness were instant for you. And yes, the scent! 😍 We’re so happy you’re loving that luxurious fragrance — the team will be over the moon to hear this. Thank you for taking the time to write such a thoughtful and detailed review — it genuinely helps others understand what the product can do. – team grüum

Posted 1 month ago

“Really good products”

Helpful Report

Posted 1 month ago

Thank you - we appreciate your feedback!

Posted 1 month ago

“Fantastic products, fantastic service, in short a fantastic company! Combination of natural products and affordable prices is already good, but the most important thing is the effectiveness of the products. My husband swears by the charcoal soap and my own favourites are the relaing pulse point roller ball and the Lugna calming spray. We also love the shampoo and soap bars for travelling. Quite simply 5 stars all round.”

Helpful Report

Posted 1 month ago

Thank you so much for your wonderful review! We’re thrilled to hear you and your husband are enjoying our products, your support and kind words mean the world to us.

Posted 1 month ago

“Received my first order of products and pleased with speed of delivery, packaging. So far I have used the face wash and really pleased with it. Now looking at other products and impressed with the variety available.”

Helpful Report

Posted 1 month ago

So glad your order arrived quickly and that you’re loving the face wash! Excited for you to explore the rest of the range, there’s lots to try!

Posted 1 month ago

“Excellent products across the range. Gruum is now my preferred supplier. Very easy to order on line.”

Helpful Report

Posted 1 month ago

Thank you so much for your kind words! We’re thrilled to hear grüum is now your go-to and that you find ordering easy.

Posted 1 month ago

“Great products for my sensitive seventy four year old skin. Great eco friendly packaging, affordable and fast despatch. Can't think of any way you could improve other than not charging for the products, hang on, that's exactly what you do. Well done!”

Helpful Report

Posted 1 month ago

Thank you so much for your lovely feedback! We’re thrilled to hear our products are working well for your skin and that you appreciate the eco-friendly packaging and fast dispatch!

Posted 1 month ago

“Overall, I’m disappointed. The products are significantly smaller than comparable options on the market. Quality doesn’t feel any different from standard products.”

Helpful Report

Posted 1 month ago

Hi there! Thank you for your feedback! I can see from the photo that you're comparing our face sunscreen with a body sunscreen (the Nivea product shown is a 200ml body sunscreen). Our 50ml face sunscreen is the standard industry size for facial SPF products. We also offer a 100ml face sunscreen and a 200ml body sunscreen, though both are currently out of stock. We understand our tubes may look smaller than expected - that's because we use slimline, space-saving packaging without unnecessary outer boxes or oversized containers. The actual product volume is the same as other face sunscreens on the market. Our sunscreen offers SPF50 with 5-star UVA protection, which is among the highest level of protection available. If you'd like a larger format for body use, we'd be happy to notify you when our 200ml body sunscreen is back in stock - just click the ''Notify me'' button and enter your email address!

Posted 1 month ago

“Great philosophy! Grumman provides a mini version of their products to see whether you like them or whether they suit your skin. Well done Gruum!”

Helpful Report

Posted 1 month ago

Love that you’re vibing with our philosophy! 🙌 grüum versions for the win, try, test, and find your faves. Thanks for the shoutout! 💚✨

Posted 1 month ago

“Amazing products and wonderful value. I've ordered a few times now with no issues.”

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Posted 1 month ago

So happy to hear you’re loving the products and the value! 😍 Thanks for being such a loyal customer, can’t wait for you to try more! 💚✨

Posted 1 month ago

“Great products no faults yet. Hope you keep your ethos and small company touches even should you expand. Love the scents as well. Love how my hands smell and so natural as well.”

Helpful Report

Posted 1 month ago

So lovely to hear you’re enjoying everything! 💚 We’ll always stick to our ethos and those small touches, no matter how much we grow. And yes, those natural scents are everything! 🌿✨

Posted 1 month ago

“Love all these products. Great scent, gentle on the skin and love the packaging they make great gifts for men and women.”

Helpful Report

Posted 1 month ago

Thanks so much! 💚 We love hearing our products are hitting the right notes, perfect for treating yourself or someone special! 🌿✨

Posted 1 month ago

“I got sleep related products. Ordering was easy as far as I remember . I can honesty not tell whether they have improved my ability to get to sleep or stay asleep. But always worth a try. I do feel that if a company Gruum has to tell us how to pronounce its name, then it hasn't got things quite right there.”

Helpful Report

Posted 1 month ago

Thanks for your feedback! 💚 Just to clarify, grüum is pronounced /gr-oo-m/, like “groom” with a double “o” sound. We’re glad you gave the sleep products a try, and hope you continue to find what works best for you! 🌿✨

Posted 1 month ago

“I used the Grüum site to order some sleep spray and soap. The site was very easy to navigate, and the items arrived quickly and in perfect condition. Both products have been really helpful in improving my quality of sleep.”

Helpful Report

Posted 1 month ago

So lovely to hear! 💚 We’re thrilled the sleep spray and soap are making a difference for you, and that your order arrived smoothly. 🌙✨

Posted 1 month ago

“I’ve tried lots of Gruum products and been delighted with everything, from shampoo soap and conditioner, room fresheners and candles to soap dish and toothpaste tablets. Everything has been excellent. Right now I’m using the hair restorer and hope it is as successful as other products.”

Helpful Report

Posted 1 month ago

Wow, thank you so much! 💚 We’re thrilled you’ve enjoyed so many of our products. Fingers crossed the hair restorer lives up to your expectations too, we hope it becomes another favourite! 🌿✨

Posted 1 month ago

“Lovely products, fast delivery, well packaged. I especially like the roll-on perfumes and the pillow spray, although the pillow spray is a bit messy/leaky when sprayed. Also, the 'plastic' packaging of the pillow spray and the daily moisturisor is very bland visually, whilst the glass roll-on perfumes are very pretty.,it shouldnt matter, I know, but it all adds to the pleasure for the user. I am using the hair serum which is pleasant and not oily. Its too soon to assess yet.”

Helpful Report

Posted 1 month ago

Thank you so much for your thoughtful feedback! 💚 We’re glad you’re enjoying the roll-ons and hair serum. We really appreciate your notes on the pillow spray and packaging, it’s always helpful to hear how small details can enhance the experience, and we’ll keep this in mind as we continue improving our products. 🌿✨

Posted 1 month ago

“General review , I have ordered several items from grumm, my favourites are the hair oil ,sleep spray and lip treatment. They Have quick delivery and good prices with deals .”

Helpful Report

Posted 1 month ago

Thanks so much for sharing! 💚 We’re thrilled to hear you’ve found some favourites and are enjoying the speedy delivery and deals. 🌿✨

Posted 1 month ago

Gruum is rated 4.7 based on 25,337 reviews