Gruum Reviews

Name: Gruum
Rating: 4.72

4.7 Rating 25,529 Reviews

93 %

of reviewers recommend Gruum

4.7

Based on 25,529 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

About Gruum:

grüum is a young British brand that’s
on a mission to make skin, hair and self
care products that are kind to you, and
the world we share.

We’re passionate about creating effective, affordable, planet friendly personal care for everyone. Naturally.

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Julia Whitwam

Una Griffiths

Barbara Ritchie

Mrs Deborah Parish

Gruum 5 star review on 7th February 2026

Oluwabusayo Oluwafunke Oyebode

318

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I really like the products they made my skin glowy however I have some concerns about the products firstly I would say that the calming spray is really amazing I really like it but the spray top pusher is really hard and it doesn’t work properly secondly I noticed that I’m getting small pimples all over my face after using the face moisturiser”

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Posted 1 year ago

“Never received my order”

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Posted 1 year ago

Hi there, Thanks for your review. Sorry to hear that you have not received your order. I have looked into this for you and it appears there was an error with the shipping address. I have sent you a private email to help resolve this for you so please check your inbox/junk mail for an email from support@gruum.com and we will get this sorted for you! I hope this helps! Warm regards Mikaela-Team gruum

Posted 1 year ago

“Great brand with clean products. Absolutely love the roll on scents. Would highly recommend.”

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Posted 1 year ago

“I have tried a variety of products and all of them have impressed. They definitely feel premium products but I feel that the packaging in some instances dont not promote that. But again all the actual products were excellent.”

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Posted 1 year ago

“Lovely products and so good for sensitive skin.”

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Posted 1 year ago

“Great face exfoliating wash”

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Posted 1 year ago

“Products are really good for sensitive skin. I like everything I’ve tried.”

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Posted 1 year ago

“Lovely products, great customer service.”

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Posted 1 year ago

“My package hasn’t arrived in a month, I ordered two sets, two separate orders and one came and the other hasn’t turned up yet. Pathetic”

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Posted 1 year ago

Hi Aaryan, Thanks for taking the time to leave a review. Sorry to hear that one of your orders has not arrived. I have sent you a private email to help resolve this for you as this is not what we want for our customers. Please check your inbox for an email from support@gruum.com. I hope this helps! Warm regards Mikaela-Team gruum

Posted 1 year ago

“I ordered Gruum skincare set and was impressed. The products seem natural and not harsh or heavily scented. But they are calming and relaxing and ideal as a little treat for yourself or to take away for travel as bottles are small enough to take in hand luggage. Will be sure to order more when this set runs out”

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Posted 1 year ago

“Absoloulty amazing products my fave is the moisture face bar leaves skin so soft only downfall was the spray wouldn’t spray as the bottle is thin and bends”

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Posted 1 year ago

“Very helpful and so quick with orders.”

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Posted 1 year ago

“I recently had an issue with my grüum order, where the lugna Calming Spray arrived faulty and the hydrat Moisture Massage Bar was missing. Despite this, I’m giving grüum five stars for their outstanding customer service and fantastic products. Their team responded promptly, apologized sincerely, and arranged for replacements to be sent via tracked service, ensuring everything arrived quickly. The lugna Calming Spray is incredibly soothing, with its calming blend of natural ingredients, and the hydrat Moisture Massage Bar leaves my skin hydrated and refreshed. grüum turned a minor hiccup into a great experience, and I highly recommend their products and service!”

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Posted 1 year ago

“We got some fun products, for personal use and around the home.”

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Posted 1 year ago

“Really happy”

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Posted 1 year ago

“Nice products and reasonably priced. The lavendar face wash and face balm are amazing! My suggestion for improvement would be the quality of some of the packaging as I understand it is eco friendly however some products feel a bit flimsy to use. For example im struggling to use my the room frangrance spray as the pump doesnt work that well and makes the bottle crease up as is thin. Overall though highly recommend.”

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Posted 1 year ago

“The face wash face mist and gel smell amazing and leave your face feeling fresh, the hydration soap is the best. I use it every day and will continue to buy more.”

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Posted 1 year ago

“Highly recommended, every product is unique I would say.”

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Posted 1 year ago

“Of all the things I loved about this brand, what I loved most was how they handled my complaint about my missing package. They apologised and immediately ordered for the redelivery of the exact package I ordered and the delivery was fast and furious 🤭. It made me feel so happy. The products itself are so soothing to the skin. I loved the facial bar soap and the bar creams they are very good and smells amazing 😍. Will definitely be ordering more products in due time. I'm now a gruum fan!”

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Posted 1 year ago

“Very affordable and good quality products”

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Posted 1 year ago

Gruum is rated 4.7 based on 25,529 reviews