Gruum Reviews

Name: Gruum
Rating: 4.72

4.7 Rating 25,988 Reviews

93 %

of reviewers recommend Gruum

4.7

Based on 25,988 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Gruum:

grüum is a young British brand that’s
on a mission to make skin, hair and self
care products that are kind to you, and
the world we share.

We’re passionate about creating effective, affordable, planet friendly personal care for everyone. Naturally.

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323

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Lovely product! Easy delivery and good communication. The products go on with ease and feel great on your skin.”

Helpful Report

Posted 1 year ago

“Ordered some products months ago, still hasnt arrived with no notice of shipping at all”

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Posted 1 year ago

Hi Eostre, Thanks for taking the time to leave a review. Sorry to hear that your order did not reach you. Please check your inbox for an email from support@gruum.com and we will sort this out for you swiftly! I hope this helps! Warm regards Mikaela-Team gruum

Posted 1 year ago

“Absolutely love the after sun bar. Smells amazing. All item very handy for the beach bag. Love it all. Thank you so much for the offer I had taken up”

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Posted 1 year ago

“All products that I ordered delivered very swiftly, and everything received more than pleased with”

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Posted 1 year ago

“I learned an important lesson about the need to thoroughly research a company before using its services. I’m truly grateful that NOVARECOUP.ORG took my complaint seriously, responded quickly, and helped me recover my funds. Their prompt and compassionate approach brought a real sense of relief and clearly reflected their commitment to customer satisfaction.”

Helpful Report

Posted 1 year ago

“I orders some skin and Sun care products..all are very high quality and do exactly what they’re supposed to do. What’s more is that they are so much better for the planet”

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Posted 1 year ago

“I ordered and received my products with ease and love them. will certainly order again.”

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Posted 1 year ago

“Love Gruum products especially the face oils which I found fabulous last winter . I’m using the Açai Berry through the summer at night now and can really see an improvement in the condition of my skin. The only thing I don’t like about Gruum are the polystyrene nuggets in the packaging. It cannot be difficult in this day and age to use a more environmentally conscious alternative and I find the use of these nuggets surprising from a company based around natural products and sustainability .”

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Posted 1 year ago

“Products really good Would like an exclusive mens pack.”

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Posted 1 year ago

“Fast delivery and excellent products. My goto for handy holiday supplies.”

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Posted 1 year ago

“The products are fine”

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Posted 1 year ago

“I have brought several items from Gruum including osku premium razor and ergo body razor subscriptiom. The osku razor is good for any facial hair, until it time to replace the cartridge. However, the ergo replacement cartridge kept snapping. The new iora is a much better design as it's similar to a Gillette Venus in terms of design and it good at body hair removal. The only thing when using a new cartridge I seem to be sharp that I end up with cuts. I am unsure if Gruum has any products that can compliment, in terms of a moisturiser or bar to rub on before, but if not it is worth looking into. I did also used to have a subscription for dental care, but found it difficult to replace the toothbrush heads.”

Helpful Report

Posted 1 year ago

“Products were tiny.. and I didn’t like that they had no scent”

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Posted 1 year ago

Hi Sarah, Thank you for taking the time to leave a review about your recent purchase with gruum. Sorry to hear that this may not have been what you were expecting. We hope our products work for everyone but appreciate this is not always the case. I have passed your feedback about the size and scent on to our Product Development Team as this helps us to identify areas where we can improve. If you need anything else then please do not hesitate to reach out to us at support@gruum.com and one of our team will be happy to help. Warm regards Mikaela-Team gruum

Posted 1 year ago

“I’ve tried a few grüüm products but my absolute favourite is the shampoo bar, complete with a tin for it to be stored in. I take it everywhere. It lasts ages; it’s a lovely creamy texture and a really good find! Ordering online is an easy process and there’s always someone to answer any questions you might have. It’s not the cheapest… but you expect to pay a bit more for a quality product. Shame it’s not on supermarket shelves. Or is it? 🤷‍♀️ I have restricted mobility so don’t get to browse round. It’s great to have it delivered to my door 👍”

Helpful Report

Posted 1 year ago

“I really like the gruum products and was particularly pleased with the roll on-perfumes I purchased recently as they smell gorgeous and the packaging is really lovely. Much as I like the other products myself, the packaging would put me off buying them as gifts because it's not very appealing.”

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Posted 1 year ago

“The order I placed turned up, but the free sun products as advertised on "This Morning" and on the ordering portal did not arrive.”

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Posted 1 year ago

Hi Sandra, Thank you for taking the time to leave a review. Sorry to hear that you were missing something form your order. Please check your inbox for an email from support@gruum.com and we will get this sorted for you swiftly! Warm regards Mikaela-Team gruum

Posted 1 year ago

“I loved everything about my experience with grüum. The ordering process was smooth, the website is easy to use, and the products are beautifully presented. I really appreciate the brand’s commitment to sustainability and affordability. I'm looking forward to trying more items soon.”

Helpful Report

Posted 1 year ago

“Very nice packaging, easy for travelling. I've used the shaving cream and it works perfectly fine and it does not have a strong smell. I've also used the body soap in a couple of travels and it leaves your skin hydrated after a shower.”

Helpful Report

Posted 1 year ago

“Great facial suncream – lightweight and effective Really liked this face suncream – it’s non-greasy, easy to apply, and with SPF 30, I felt well protected. It’s much better than using standard body suncream on the face. I’d definitely recommend it and will be buying again.”

Helpful Report

Posted 1 year ago

“I never received what I ordered it was post only done through free post code. :(”

Helpful Report

Posted 1 year ago

Hi Sally-ann, Thank you for your review. We are truly sorry to hear that your order has not reached you. Please check your inbox for an email from support@gruum.com and we will get this resolved swiftly for you! Warm regards Mikaela-Team gruum

Posted 1 year ago

Gruum is rated 4.7 based on 25,988 reviews