Gruum Reviews

Name: Gruum
Rating: 4.72

4.7 Rating 25,871 Reviews

93 %

of reviewers recommend Gruum

4.7

Based on 25,871 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Gruum:

grüum is a young British brand that’s
on a mission to make skin, hair and self
care products that are kind to you, and
the world we share.

We’re passionate about creating effective, affordable, planet friendly personal care for everyone. Naturally.

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321

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The order was for my daughter, so therefore, I have no response until I see her again.!!!”

Helpful Report

Posted 1 month ago

“I received 3 products but one was damaged. The company’s customer service was brilliant, not only did they replace the damaged item but sent another item to try too. I am delighted with both the products and the customer service. The hand and body balms are lovely. The smell of the essential oils is lovely and it goes on nicely, leaving my skin soft without being greasy. Would throughly recommend Gruum and their products.”

Helpful Report

Posted 1 month ago

Hi Laura, Thank you so much for sharing your experience. We’re thrilled that you’re delighted with the products and our customer service. We appreciate your kind words and look forward to serving you again. Warm regards, Grüum Team

Posted 1 month ago

“Very pleassantly surprised. Really good products. Smelt great and good size samples. Highly recommend”

Helpful Report

Posted 1 month ago

“Always fantastic products from gruum worth every penny a little goes along way and they post really quickly”

Helpful Report

Posted 1 month ago

Hi Bev, Thank you so much for your kind words! We’re thrilled you’re happy with Gruum products. We really appreciate your support. Warm regards, Grüum Team

Posted 1 month ago

“I've been using the Gruum brightening shampoo bar for almost 12 months after I got fed up of all the plastic waste with normal shampoo. It smells great and unlike other shampoo bars I've tried, it makes my hair feel lovely. It's also fabulous for camping and travel (I actually used it for both hair and body when I'm travelling). I recently bought both the body and facial moisturising bars and they too are fabulous. The ordering and delivery process is always problem free and they answered a question I had about a product promptly. I love the fact that they're actually based in the UK too. I will carry on using these products. Thumbs up from me Gruum 👍”

Helpful Report

Posted 1 month ago

Hi Clare, Thank you so much for sharing your fantastic experience with Gruum. We’re thrilled our products are working well with. Your support means a lot to us. Warm regards, Grüum Team

Posted 1 month ago

“I love using natural products from small businesses and Gruum doesn't disappoint. I bought items for my husband to use, as his skin breaks out in pimples around his nose and eyes. The products have helped reduce these breakouts. He uses Essence exfoliating toner and Skal Facial Serum”

Helpful Report

Posted 1 month ago

Hi Susan, Thank you so much for sharing your experience. We’re delighted to hear Gruum has helped reduce your husband’s breakout. We really appreciate your support and love that you chose Gruum for him. Warm regards, Grüum Team

Posted 1 month ago

“Love the fragance seclection with one for each month. A great way to change your scent without having to buy a full size product.”

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Posted 1 month ago

Hi Tracey, Thank you for your lovely feedback! We’re so glad you’re enjoying the fragrance selection. It’s great to hear you like having a different scent each month. 😊 Kind regards, Grüum Team Warm regards, Team Gruum

Posted 1 month ago

“Hiya 👋 I've not long started buying from yourselves & everything I have received are fantastic & I'm going to get my friends involved & they can enjoy there products like I have & I'm so happy to come across you guys 😀 xx”

Helpful Report

Posted 1 month ago

Hi Marcia, Thank you so much for your lovely message. We’re so glad you’re enjoying the products! It really means a lot that you’d recommend us to your friends too 😊 Thanks for your support! Grüum Team

Posted 1 month ago

“No idea what this product is like as I still haven’t received it.”

Helpful Report

Posted 1 month ago

Hi Melanie, We’re sorry to hear you haven’t received your order yet. Please reply to your email so our customer service team can look into this for you and resolve it as quickly as possible. Kind regards, Grüum Team

Posted 1 month ago

“I have just started to use Gruum…I I bought the cleanser,,toner and serum.. I think your products are fabulous..I will be ordering again in the future..I would just like to wish you all a successful future on you're journey with Gruum…”

Helpful Report

Posted 2 months ago

Hi Christine, Thank you so much for your lovely feedback! We’re delighted to hear that you’re enjoying the cleanser, toner, and serum, and it’s wonderful to know you think our products are fabulous. Your kind wishes for our journey with grüum mean so much to us, and we can’t wait to welcome you back for future orders! We really appreciate you taking the time to share your experience. Warm Regards, Andrea - team grüum

Posted 2 months ago

“I love gruum, the products are good quality, the smells last for ages . I have bought room fragrances and cleaners which are great . The skin products and perfumes are lovely. All natural and kind to animals. I have given gruum as gifts and the recipients always ask where they continue to buy the products. I would definitely recommend gruum.”

Helpful Report

Posted 2 months ago

Hi Janet, Thank you so much for your wonderful feedback! We’re thrilled to hear that you love grüum and that our products—whether room fragrances, cleaners, skincare, or perfumes—have been such a hit with you and your gift recipients. It’s fantastic to know you appreciate the natural formulations and that they’re kind to animals. Your recommendation means the world to us! We really appreciate you taking the time to share your experience. Warm Regards, Andrea - team grüum

Posted 2 months ago

“I have used your hair products for many years and fund them excellent products and very economical. The storage tins work well for travel. I have recently purchased other products including hand cream and body butter. I would love to be able to buy storage tins or have some other method to allow me to easily choose the product I want and carry them around with me . I have no sense if smell so I have to rely on touch and sight and the boxes are soon destroyed in my handbag 🌹”

Helpful Report

Posted 2 months ago

Hi Celia, Thank you so much for your kind words and for your continued support. We’re so glad you enjoy our products! We really appreciate your feedback about packaging and making products easier to carry and identify. You can view our storage tins here, which may help: https://www.gruum.com/product-category/accessories/storage/ Kind regards, Grüum Team

Posted 1 month ago

“Happy with purchased as long plant based better then chemicals products”

Helpful Report

Posted 2 months ago

Hi there, Thank you so much for your feedback! We’re delighted to hear that you’re happy with your purchase and appreciate our plant-based, natural formulations. It’s wonderful to know you value products that are kind to your skin and free from chemicals! We really appreciate you taking the time to share your experience. Warm Regards, Andrea - team grüum

Posted 2 months ago

“Excellent skincare products that give great results. Easy to order from the website too. Would recommend.”

Helpful Report

Posted 2 months ago

Hi Lucy, Thank you so much for your lovely feedback! We’re thrilled to hear that you’re enjoying our skincare products and seeing great results. It’s wonderful to know you found ordering from our website easy and that you’d recommend grüum! We really appreciate you taking the time to share your experience. Warm Regards, Andrea - team grüum

Posted 2 months ago

“I am very happy with Gruum service, delivery, cost and the product. Cant fault anything! I ordered the öye Eye Cream - Brighten & Illuminate with VITAMIN C & PAPAYA EXTRACT (15ml). This product is amazing - I have been using it for just under a month and can already see visible results with my eyes. Dark shadows and puffiness massively reduced and continue to improve. I love this pot of blissful goodness and will continue to buy this. I’ll be honest I have tried other very expensive brands of age defying eye creams that cost more than double of this pot and they caused me more harm than good, causing increase in puffiness, dark circles and wrinkles - perhaps my eyes were too sensitive for them! But this pot is OMG - soooo much cheaper and sooooooo much BETTER, no side effects, doesnt make my eyes worse and actually works!! Thank you Gruum, I love it! I would advise people who use this to only pat into the orbital eye area as advised as its a thick consistency and that way your not dragging your skin and also making sure it absorbs well.”

Helpful Report

Posted 2 months ago

“I have the coconut face bar and it’s honestly amazing. I have bad eczema at the moment and I have tried literally every product on the planet at this point but the coconut face bar really hydrates and calms my redness without causing irritation. Definitely going to be ordering again when it runs out.”

Helpful Report

Posted 2 months ago

“Lovely items made my skin glowing and refreshed.”

Helpful Report

Posted 2 months ago

Hi Marie, Thank you so much for your lovely feedback! We’re thrilled to hear that our products left your skin glowing and feeling refreshed. It’s wonderful to know they made such a positive difference for you! We really appreciate you taking the time to share your experience. Warm Regards, Andrea - team grüum

Posted 2 months ago

“Absolutely love the gentle moisturiser and face wash, genuinely work amazing for my skin. Only wish was that the moisturiser has a larger bottle size as I run out of it quicker than the face wash! Other than that, amazing brand. ❤️❤️”

Helpful Report

Posted 2 months ago

Hi there, Thank you so much for your lovely feedback! We’re thrilled to hear that the gentle moisturiser and face wash are working so well for your skin. It’s wonderful to know you’re enjoying the products, and we appreciate your note about the moisturiser size—we’ll keep that in mind for future updates! We really appreciate you taking the time to share your experience. Warm Regards, Andrea - team grüum

Posted 2 months ago

“Beautiful products, divine scents, easy to order and prompt delivery. Would highly recommend.”

Helpful Report

Posted 2 months ago

Hi there, Thank you so much for your lovely feedback! We’re delighted to hear that you’re enjoying the beautiful products and divine scents, and that you found ordering easy with prompt delivery. It’s wonderful to know you’d highly recommend grüum! We really appreciate you taking the time to share your experience. Warm Regards, Andrea - team grüum

Posted 2 months ago

“I really love these products. My skin looks great after using the face wash, serum and oils. My hair also feels great with the shampoo and conditioner. I love the fact they're all natural and can be ordered on subscription.”

Helpful Report

Posted 2 months ago

Hi Michelle, Thank you so much for your lovely feedback! We’re thrilled to hear that your skin and hair are feeling fantastic with our face wash, serum, oils, shampoo, and conditioner. It’s wonderful to know that you appreciate the natural formulations and the convenience of our subscription service too! We really appreciate you taking the time to share your experience. Warm Regards, Andrea - team grüum

Posted 2 months ago

Gruum is rated 4.7 based on 25,871 reviews