Gruum Reviews

Name: Gruum
Rating: 4.72

4.7 Rating 24,604 Reviews

93 %

of reviewers recommend Gruum

4.7

Based on 24,604 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

About Gruum:

grüum is a young British brand that’s
on a mission to make skin, hair and self
care products that are kind to you, and
the world we share.

We’re passionate about creating effective, affordable, planet friendly personal care for everyone. Naturally.

Visit Website

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Gruum 5 star review on 13th January 2026

312

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Gruum's shampoo bars are the best thing I've done for my hair. They lather up a lot more than other shampoo bars I've tried so your hair feels cleaner. I have brightly coloured hair and they don't strip the colour. They last ages and my hair feels thicker and healthier. My son has very sensitive skin and they've been great for him. Love them, I recommend them to everyone!”

Helpful Report

Posted 1 month ago

“Love the product- perfect and moisturising for dry skin”

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Posted 1 month ago

“Shocking win, thought I had won something special with McDonald's. Paid £3.95 for the delivery which took ages just to receive, and when it arrived it looked like testers. Tiny piece of soap the same you get for free in a hotel claiming its worth £16. All your doing with these marketing stunts is alienating people. Out of principle I will never buy your product.”

Helpful Report

Posted 1 month ago

Hi Lee, Thank you for sharing your feedback. Our bars are more concentrated and designed to provide around 16 washes, which makes them very different from hotel soaps. We aim to offer quality and sustainability in a compact form, and we’re sorry to hear this wasn’t what you expected. If you’d like to discuss this further or share more details, please reach out to us at support@gruum.com – we’re always happy to help and listen. Warm regards Team gruum

Posted 1 month ago

“I really like the products I purchased, in particular the coconut soap but. The smell is just so great. But it’s not just the smell, the quality is great, it does the job! Takes a little space. Love it!”

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Posted 1 month ago

“Easy to navigate website, ordering easy and delivered through the letterbox.”

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Posted 1 month ago

“Good Quality and good size for travelling.”

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Posted 1 month ago

“The LNER perks came up on the train from London to Manchester. Never ever heard of Gruum thought I would give it a whirl and I have reordered within a week. The eira face oil is amazing. I love it. Especially for us ladies of menopausal age my skin feels great this week!! Love the oga under eye treatment, Lapp lip conditioner and the November fragrances especially the plum and tonka it’s so fresh. Ordered the hair range to try and more of the eira oil.. Never realised it was a Manchester based firm and I live in Manchester. Love the concept. Great space saving items to pack for when working away. Delivery on time. Fab pricing. Can’t fault.”

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Posted 1 month ago

“Loved the products, exactly what they said they are. Definitely will be purchasing again”

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Posted 1 month ago

“Love the scents! And the size if huge!! Highly recommend. I have been obsessed with their soaps foe years. Never disappoints x”

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Posted 1 month ago

“very good products I have pumpkin seed oil, spray and soap. I recommend to all my customers”

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Posted 1 month ago

“Really helped with my Oily skin and acne”

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Posted 1 month ago

“Lovely products”

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Posted 1 month ago

“I've just started using the shampoo bar which is amazing. No more itchy head,hair feels lighter and soft. Have also started useing their serum and have started to get good results from that only after a week of useing.”

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Posted 1 month ago

“It's brilliant. the mcdonalds deal i had was great, and i got such good skincare and sprays for so cheap. i recommend doing more deals, because it certainly was worthwile!!”

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Posted 1 month ago

“I always find it easy to order from the website. I love the home scents range of candles reed diffusers and room sprays. I don’t like using artificial scents so these are great, and the smells are heavenly!”

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Posted 1 month ago

“Didn’t receive parcel.”

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Posted 1 month ago

Hi Laura, Thanks for your review. We are sorry to hear that your order has not reached you. I have sent you a private email so please check your inbox for an email from support@gruum.com and we will get this sorted for you right away. Warm regards Team gruum

Posted 1 month ago

“Alright products, long delivery time, one product was out of stock and was told by a short note in the package that a product had been replaced. Won free through McDonalds but wouldn’t buy personally.”

Helpful Report

Posted 1 month ago

Hi there, Thank you for sharing your feedback. We’re glad you had the chance to try our products, though we’re sorry to hear about the delay – that’s not the experience we aim to provide. We’ll make sure your comments are passed on to the team for review. If you’d like to discuss this further, please feel free to reach out at support@gruum.com – we’re always happy to help. Warm regards, Team grüum

Posted 1 month ago

“Fantastic products and great service. Originally found company through their promotion with McDonald's Monopoly Game. I won a gift set. Ordered it via the link and everything was fine. Then purchased a shaving set, and another gift set. Cannot fault anything with them!!”

Helpful Report

Posted 1 month ago

“Despite me just getting the McDonald’s free kit I was treated extremely well my kit was with me as quick as possible and due to demand of the kit I was given a email to give me a heads up that it would take a little bit longer due said demand which most companies won’t do”

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Posted 1 month ago

“The bath butter was fantastic”

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Posted 1 month ago

Gruum is rated 4.7 based on 24,604 reviews