Gruum Reviews

Name: Gruum
Rating: 4.72

4.7 Rating 25,881 Reviews

93 %

of reviewers recommend Gruum

4.7

Based on 25,881 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Gruum:

grüum is a young British brand that’s
on a mission to make skin, hair and self
care products that are kind to you, and
the world we share.

We’re passionate about creating effective, affordable, planet friendly personal care for everyone. Naturally.

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322

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I love gruum, the products are good quality, the smells last for ages . I have bought room fragrances and cleaners which are great . The skin products and perfumes are lovely. All natural and kind to animals. I have given gruum as gifts and the recipients always ask where they continue to buy the products. I would definitely recommend gruum.”

Helpful Report

Posted 2 months ago

Hi Janet, Thank you so much for your wonderful feedback! We’re thrilled to hear that you love grüum and that our products—whether room fragrances, cleaners, skincare, or perfumes—have been such a hit with you and your gift recipients. It’s fantastic to know you appreciate the natural formulations and that they’re kind to animals. Your recommendation means the world to us! We really appreciate you taking the time to share your experience. Warm Regards, Andrea - team grüum

Posted 2 months ago

“I have used your hair products for many years and fund them excellent products and very economical. The storage tins work well for travel. I have recently purchased other products including hand cream and body butter. I would love to be able to buy storage tins or have some other method to allow me to easily choose the product I want and carry them around with me . I have no sense if smell so I have to rely on touch and sight and the boxes are soon destroyed in my handbag 🌹”

Helpful Report

Posted 2 months ago

Hi Celia, Thank you so much for your kind words and for your continued support. We’re so glad you enjoy our products! We really appreciate your feedback about packaging and making products easier to carry and identify. You can view our storage tins here, which may help: https://www.gruum.com/product-category/accessories/storage/ Kind regards, Grüum Team

Posted 1 month ago

“Happy with purchased as long plant based better then chemicals products”

Helpful Report

Posted 2 months ago

Hi there, Thank you so much for your feedback! We’re delighted to hear that you’re happy with your purchase and appreciate our plant-based, natural formulations. It’s wonderful to know you value products that are kind to your skin and free from chemicals! We really appreciate you taking the time to share your experience. Warm Regards, Andrea - team grüum

Posted 2 months ago

“Excellent skincare products that give great results. Easy to order from the website too. Would recommend.”

Helpful Report

Posted 2 months ago

Hi Lucy, Thank you so much for your lovely feedback! We’re thrilled to hear that you’re enjoying our skincare products and seeing great results. It’s wonderful to know you found ordering from our website easy and that you’d recommend grüum! We really appreciate you taking the time to share your experience. Warm Regards, Andrea - team grüum

Posted 2 months ago

“I am very happy with Gruum service, delivery, cost and the product. Cant fault anything! I ordered the öye Eye Cream - Brighten & Illuminate with VITAMIN C & PAPAYA EXTRACT (15ml). This product is amazing - I have been using it for just under a month and can already see visible results with my eyes. Dark shadows and puffiness massively reduced and continue to improve. I love this pot of blissful goodness and will continue to buy this. I’ll be honest I have tried other very expensive brands of age defying eye creams that cost more than double of this pot and they caused me more harm than good, causing increase in puffiness, dark circles and wrinkles - perhaps my eyes were too sensitive for them! But this pot is OMG - soooo much cheaper and sooooooo much BETTER, no side effects, doesnt make my eyes worse and actually works!! Thank you Gruum, I love it! I would advise people who use this to only pat into the orbital eye area as advised as its a thick consistency and that way your not dragging your skin and also making sure it absorbs well.”

Helpful Report

Posted 2 months ago

“I have the coconut face bar and it’s honestly amazing. I have bad eczema at the moment and I have tried literally every product on the planet at this point but the coconut face bar really hydrates and calms my redness without causing irritation. Definitely going to be ordering again when it runs out.”

Helpful Report

Posted 2 months ago

“Lovely items made my skin glowing and refreshed.”

Helpful Report

Posted 2 months ago

Hi Marie, Thank you so much for your lovely feedback! We’re thrilled to hear that our products left your skin glowing and feeling refreshed. It’s wonderful to know they made such a positive difference for you! We really appreciate you taking the time to share your experience. Warm Regards, Andrea - team grüum

Posted 2 months ago

“Absolutely love the gentle moisturiser and face wash, genuinely work amazing for my skin. Only wish was that the moisturiser has a larger bottle size as I run out of it quicker than the face wash! Other than that, amazing brand. ❤️❤️”

Helpful Report

Posted 2 months ago

Hi there, Thank you so much for your lovely feedback! We’re thrilled to hear that the gentle moisturiser and face wash are working so well for your skin. It’s wonderful to know you’re enjoying the products, and we appreciate your note about the moisturiser size—we’ll keep that in mind for future updates! We really appreciate you taking the time to share your experience. Warm Regards, Andrea - team grüum

Posted 2 months ago

“Beautiful products, divine scents, easy to order and prompt delivery. Would highly recommend.”

Helpful Report

Posted 2 months ago

Hi there, Thank you so much for your lovely feedback! We’re delighted to hear that you’re enjoying the beautiful products and divine scents, and that you found ordering easy with prompt delivery. It’s wonderful to know you’d highly recommend grüum! We really appreciate you taking the time to share your experience. Warm Regards, Andrea - team grüum

Posted 2 months ago

“I really love these products. My skin looks great after using the face wash, serum and oils. My hair also feels great with the shampoo and conditioner. I love the fact they're all natural and can be ordered on subscription.”

Helpful Report

Posted 2 months ago

Hi Michelle, Thank you so much for your lovely feedback! We’re thrilled to hear that your skin and hair are feeling fantastic with our face wash, serum, oils, shampoo, and conditioner. It’s wonderful to know that you appreciate the natural formulations and the convenience of our subscription service too! We really appreciate you taking the time to share your experience. Warm Regards, Andrea - team grüum

Posted 2 months ago

“Amazing products, and good for the environment. It’s a win-win.”

Helpful Report

Posted 2 months ago

Hi Riya, Thank you so much for your lovely feedback! We’re delighted to hear that you’re enjoying our products and appreciate that they’re kind to the environment too. It’s wonderful to know it feels like a win-win! We really appreciate you taking the time to share your experience. Warm Regards, Andrea - team grüum

Posted 2 months ago

“Fantastic products!”

Helpful Report

Posted 2 months ago

Hi there, Thank you so much for your wonderful feedback! We’re thrilled to hear that you’re enjoying our products—it really means a lot to us. Warm Regards, Andrea - team grüum

Posted 2 months ago

“I ordered perfume and hair product from Gruum un knowing what to expect, loved the perfumes and hair care soap which is lasting a very long time, will definitely purchase more products in the future.”

Helpful Report

Posted 2 months ago

Hi Sheila, Thank you so much for your lovely feedback! We’re thrilled to hear that you’ve been enjoying the perfumes and hair care soap, and that they’re lasting so well. It’s wonderful to know you’re planning to purchase more grüum products in the future! We really appreciate you taking the time to share your experience. Warm Regards, Andrea - team grüum

Posted 2 months ago

“It does the job. It really hydrates and smells nice.Everyone was fascinated with the hand cream in a bar form.”

Helpful Report

Posted 2 months ago

“I have used lots of Gruum products for years now and overall I love them. No nasties, a great range and some great bargains.”

Helpful Report

Posted 2 months ago

Hi Rana, Thank you so much for your lovely feedback! We’re delighted to hear that you’ve been enjoying grüum products over the years and appreciate the clean formulations, variety, and great value. It’s wonderful to know they continue to be a favourite for you! We really appreciate you taking the time to share your experience. Warm Regards, Andrea - team grüum

Posted 2 months ago

“Hiya, I have received in my order (it wasent my payable order, I got it by promotion action by paying for delivery only) exfoliating toner (which I liked), meting cleansing balm ( i have tried it, but to be honest wouldn't be ordering again and Facial Serum ( after which my face skin gets lile a burned, red and hot). I 'll att pct. Possibly my skin is sensitive. Thank you for lovely gift, but I wouldn't be order anything else.”

Helpful Report

Posted 2 months ago

Hi there, Thank you for sharing your experience with us. We’re really pleased to hear you enjoyed the exfoliating toner and appreciate your honesty about the other products. It sounds like your skin may be sensitive, and we completely understand that everyone’s skin can respond differently. Your feedback is really valuable and will be passed on to our team as we continue to develop and improve our products. We truly appreciate you giving our products a try. Warm Regards, Andrea - team grüum

Posted 2 months ago

“I do not typically buy skin/hair products other than supermarket brands, but on a few occasions, I have taken the opportunity of your promotions, and I am highly delighted with everything. From content to packaging, the quality is fabulous. For anyone wanting a great product range, Gruum is highly recommended.”

Helpful Report

Posted 2 months ago

Hi Jill, Thank you so much for your lovely feedback! We’re thrilled to hear that you’ve been delighted with our products, from the content to the packaging, and that the quality has stood out for you. It’s wonderful to know you’d recommend grüum to others looking for a great product range! We really appreciate you taking the time to share your experience. Warm Regards, Andrea - team grüum

Posted 2 months ago

“Since I discovered Gruum through a promotion I have been nothing but impressed. I have sensitive skin and scalp but the products do not irritate at all, which is rare as I react with a lot of shampoos. The shower bars are just great too and like the shampoo last for a long time. All this and being kind to the planet!! Thank you Gruum!”

Helpful Report

Posted 2 months ago

Hi Fenella, Thank you so much for your wonderful feedback! We’re delighted to hear that grüum products have been kind to both your skin and scalp, and that our shower bars and shampoos have lasted so well for you. It’s fantastic to know you’re enjoying products that are effective, long-lasting, and gentle on the planet too! We really appreciate you taking the time to share your experience. Warm Regards, Andrea - team grüum

Posted 2 months ago

“Discovered Gruum site via Matalan link and am now hooked. Just placed another order and although had a wee issue initially, the speed and efficiency to the query I raised was excellent. Can't wait for this order to arrive & already been checking out the website again.”

Helpful Report

Posted 2 months ago

Hi there, Thank you so much for your lovely feedback! We’re thrilled to hear that you discovered grüum through Matalan and are now hooked! It’s wonderful to know that our team was able to resolve your query quickly and efficiently, and that you’re excited for your new order. We really appreciate you taking the time to share your experience and for checking out our website again! Warm Regards, Andrea - team grüum

Posted 2 months ago

“Was easy to order and I'm very happy with your products ☺️”

Helpful Report

Posted 2 months ago

Hi Diana, Thank you so much for your lovely feedback! We’re delighted to hear that you found ordering easy and that you’re happy with our products. It’s wonderful to know they’re bringing a little joy to your day! We really appreciate you taking the time to share your experience. Warm Regards, Andrea - team grüum

Posted 2 months ago

Gruum is rated 4.7 based on 25,881 reviews