Gruum Reviews

Name: Gruum
Rating: 4.72

4.7 Rating 25,908 Reviews

93 %

of reviewers recommend Gruum

4.7

Based on 25,908 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Gruum:

grüum is a young British brand that’s
on a mission to make skin, hair and self
care products that are kind to you, and
the world we share.

We’re passionate about creating effective, affordable, planet friendly personal care for everyone. Naturally.

Visit Website

Write Your review

Tell us how Gruum made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

322

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent items delivered with the same care as they're made!”

Helpful Report

Posted 4 months ago

“Didn’t receive”

Helpful Report

Posted 4 months ago

Hi Jaime, Thank you for letting us know. We’ve reached out to you privately to resolve this and ensure your order is on its way. Thank you for your patience, and we look forward to sorting this for you. Warm Regards, Andrea – team grüum

Posted 4 months ago

“Gruum products are number one with my son Great quality reliable top of the range products giving a high end result resulting in confidence and greater sense of wellbeing.”

Helpful Report

Posted 4 months ago

“So far so good. As a middle aged man I'm new to skincare products but now staving off the visible aging as much as possible. Saw this offer and thought it worth trying your products which could be making a difference along with some healthy lifestyle behaviours (getting quite a few random people compliment me on looking younger than I am). Initially I had to prompt delivery as it had been over a week since ordering with no dispatch email received but now that I understand this is a small business (and it was around Christmas) it's not a problem. Would recommend giving these guys a try.”

Helpful Report

Posted 4 months ago

“site is easy to navigate always good offers on too and fast delivery everything you want when ordering online”

Helpful Report

Posted 4 months ago

“Perfect. I love Gruum so much their products are kind to my sensitive skin. and a perfect gift for people! 🙌🏻”

Helpful Report

Posted 4 months ago

“Good products, just a little expensive.”

Helpful Report

Posted 4 months ago

“Absolutely fantastic brand. Everything I have purchased smells amazing and works brilliantly! Highly recommend”

Helpful Report

Posted 4 months ago

“I have been using gruum products every now and then as I like to experiement with various eco-friendly and health-friendly cosmetics. I even do my own misturisers. Must I say that gruum has really good shampoos bars which leave my hair feeling clean and nourished at the same time. At Christmas I ordered their mini roll-on perfume set and I love the scents and how they elevate my mood. I will definitely be buying more products once these finished.”

Helpful Report

Posted 4 months ago

“I’ve ordered a variety of products from Gruum and there’s not one I didn’t like. I love that they’re environmentally friendly and look forward to seeing what other products take my fancy :)”

Helpful Report

Posted 4 months ago

“Very good.”

Helpful Report

Posted 4 months ago

“Great products, great service, great value”

Helpful Report

Posted 4 months ago

“I received the lip conditioner duo. Lovely products. I love the salted caramel & squaline, it's my lips lovely and soft. My daughter uses the peppermint candy, she likes the tingle and slight lip plumping it gives her.”

Helpful Report

Posted 4 months ago

“Lip conditioner nice but the roll on fragrance is absolutely terrible. Sandalwood and tonka It smells like some household cleaner , very disappointed and was giving it as a Xmas present but luckily had a sniff first.”

Helpful Report

Posted 4 months ago

Hi Amanda, Thank you for sharing your thoughts with us. We’re glad to hear you enjoyed the lip conditioner and really appreciate you taking the time to comment on the roll-on fragrance as well. Sandalwood and tonka can be quite distinctive notes, and fragrance preferences are very personal, so we understand they won’t suit everyone in the same way. Your feedback is incredibly helpful and will be shared with our product team as we continue to review and develop our scent ranges. Thank you again for your honesty and for giving grüum a try. Warm Regards, Andrea – team grüum

Posted 4 months ago

“Excellent products and excellent service.”

Helpful Report

Posted 4 months ago

“Just been offered a free set to just pay for postage throughmy senior rail card. I bought items from this company before and I do not recommend. Even if tbey were completely free the product is not good.”

Helpful Report

Posted 4 months ago

Hi Bella, Thank you for taking the time to share your thoughts and for your previous experience with grüum. We really appreciate you being open with your feedback. Our offers through partner schemes, such as rail cards, are designed to give customers an easy way to try our products, and we understand that everyone’s preferences and expectations are different. Comments like yours are valuable to us as we continue to review and refine what we offer. Thank you again for sharing your perspective. Warm Regards, Andrea – team grüum

Posted 4 months ago

“I have now bought two items from this company neither of which were worth even the postage. Have unsubscribed and still I am asked for a review.”

Helpful Report

Posted 4 months ago

Hi Jane, Thank you for taking the time to share your experience. We appreciate you giving grüum a try and for letting us know how you feel. Feedback like yours is really important to us as it helps guide future improvements to our products and customer experience. Reviews are sometimes sent automatically following an order, but we completely understand that they’re not always relevant once someone has unsubscribed. Thank you again for sharing your thoughts and for your time. Warm Regards, Andrea – team grüum

Posted 4 months ago

“Great products leaves face feeling soft and smooth!”

Helpful Report

Posted 4 months ago

“I love this brand, my daughter started using the skin products so decided to get her some bits for Christmas along with the sleep range, we are all so chilled now !!”

Helpful Report

Posted 4 months ago

“I have still not recieved my order that I placed in November”

Helpful Report

Posted 4 months ago

Hi Donna, Thank you for letting us know. We’ve reached out to you privately to resolve this and ensure your order is on its way. Thank you for your patience, and we look forward to sorting this for you. Warm Regards, Andrea – team grüum

Posted 4 months ago

Gruum is rated 4.7 based on 25,908 reviews