Gruum Reviews

Name: Gruum
Rating: 4.72

4.7 Rating 24,622 Reviews

93 %

of reviewers recommend Gruum

4.7

Based on 24,622 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

About Gruum:

grüum is a young British brand that’s
on a mission to make skin, hair and self
care products that are kind to you, and
the world we share.

We’re passionate about creating effective, affordable, planet friendly personal care for everyone. Naturally.

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Gruum 5 star review on 13th January 2026

312

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Love gruum products, they are lovely to use !”

Helpful Report

Posted 3 months ago

“Very easy to understand and to order. Products are presented well and clearly designed to be environmentally friendly. Would appreciate a bit more emphasis on age related products perhaps with retinol etc. Appreciate the packaging and the space saving elements. Shaped to pack easily and products smell lovely and are effective too!”

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Posted 3 months ago

“Love, love, LOVE Gruum products. The app is easy to use, delivery is quick and I've been happy with all of the products I've had so far. What's not to love?”

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Posted 3 months ago

“Lovely products and excellent customer service.”

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Posted 3 months ago

“Ordering was easy. Fast delivery, Bought as a gift and had great feedback from the recipient . Will be ordering again.”

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Posted 3 months ago

“I’ve only had two or three small orders from this site, the first I got as a gift for a friend who was delighted with the products, the others were predominantly for me, although something got set aside for her for Christmas. I must admit I do wait for offers, as I’m a semi retired person still waiting on state pension, so have to watch the pennies. I would say read the reviews in relation to each product you’re interested in (although obviously peoples taste does differ) and give it a go, especially if there’s an offer on👌I don’t think you’ll be disappointed 🙂”

Helpful Report

Posted 3 months ago

“Lovely products, I really like the shampoo bars, lather up nicely leaving my hair feeling clean and great! Just ordered some deodorants to try, they smell great so I'm sure they'll be lovely to use. The bonus is knowing I'm helping a small business to be kind to the planet!”

Helpful Report

Posted 3 months ago

“I love Gruum! So refreshing to find pocket friendly natural products...even get freebies sometimes! My last order was for the roll on scents. I bought one for my mum, mother in law and for ourselves at home. My mum struggles to sleep. For once she said she slept well and said it was the night she tried the lavenda roll on. I use it on my children at night to calm and help them go to sleep too. Thanks you again! I need to try shampoo bars next! My orig order was dammaged but the customer service was fab! Sent a new parcel straight away!”

Helpful Report

Posted 3 months ago

“The product was fine but the constant spam emails are very annoying and unsubscribing hasn't stopped them. For that reason I'd not buy again or recommend Gruum.”

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Posted 3 months ago

Hi there, Thanks for your feedback — we’re glad to hear the product itself was fine, but we’re really sorry to hear about the issues you’ve had with our emails. That’s definitely not the experience we want anyone to have. We’ve reached out to you privately to get this sorted and ensure you’re fully unsubscribed from any further emails. Thanks again for bringing this to our attention, and we hope we can make things right. Warm regards, Andrea - team gruum

Posted 3 months ago

“I tried the new deodorant due the the eco friendly packaging. I was pleasantly surised by the lovely smel, and itreally does work! (I got the tropical flavor)”

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Posted 3 months ago

“Being on a small income Gruum is a treat. The product's don't fail and a real pampering, at a reasonable price.”

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Posted 3 months ago

“Free products from deal, £20 pound for two small bars of soap which is terrible. I would avoid this brand, super overpriced.”

Helpful Report

Posted 3 months ago

Hi there, Thanks for your feedback — we're sorry to hear you were disappointed with your experience. We always aim to provide high-quality, responsibly made products that offer great value, but we understand that our range may not be the right fit for everyone. Your comments have been noted and will be shared with our team as we’re always looking for ways to improve. Warm regards, Andrea - team gruum

Posted 3 months ago

“I love Gruum products and buy a wide range of skin, hair and home products. Starting with the shampoo and conditioner bars, ideal to take to the pool and water classes and on holiday, I have progressed to skin care and home products. My slight gripe was that many of the products I liked were only available in small quantities and while handy for travel, they were not economical but I'm pleased to see that similar customer comments have been acknowledged and a growing number of items are now available in larger sizes. It's also good to support a local company with ambition, drive and creativity and their regular offers including free delivery with orders over a specified amount make it very worthwhile to put in a decent order. I have gifted many products to friends who now similarly appreciate and order from the range. Go Gruum!”

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Posted 3 months ago

“Beautiful products, delivered and packaged beautifully. Good value for the quality of the products.”

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Posted 3 months ago

“Have been using gruum products g for a while. Pretty good, very easy to order, fast delivery and most importantly it’s friendly for planet.”

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Posted 3 months ago

“Everything from Grüum is good value been using items from the site for a few years now Glad you have made the room sprays into a larger bottle and when I’m getting close to the end of my supply I shall order some I love the citrus one”

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Posted 3 months ago

“As a person with allergies and hair loss I saw huge skin and hair difference using the Gruüm products.”

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Posted 3 months ago

“Love all my gruum products and speedy delivery on everything.”

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Posted 3 months ago

“Love the shampoo bar I've been using now have the tin fo it as well . I might subscribe”

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Posted 3 months ago

“Have ordered some sun protection goodies, face and lip conditioner and was Gruum gifted a gorgeous smelling room spray, FREE. Totally reasonable pricing, good deals, fantastic products and super delivery. What’s not to love! Sustainable and environmentally friendly packaging. Totally recommend”

Helpful Report

Posted 3 months ago

Gruum is rated 4.7 based on 24,622 reviews