Gruum Reviews

Name: Gruum
Rating: 4.72

4.7 Rating 25,375 Reviews

93 %

of reviewers recommend Gruum

4.7

Based on 25,375 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

About Gruum:

grüum is a young British brand that’s
on a mission to make skin, hair and self
care products that are kind to you, and
the world we share.

We’re passionate about creating effective, affordable, planet friendly personal care for everyone. Naturally.

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Julia Whitwam

Una Griffiths

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319

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“First time ordering from Gruum 🙂 and I’m very happy. I ordered lip conditioners 2 caramel Lip conditioners and one Cranberry. also an under Eye treatment with a little rollerball applicator. Great prices & products”

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Posted 4 months ago

“Amazingly good shampoo and conditioner bars. My hair looks feels better, looks better!”

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Posted 4 months ago

“Lovely products, fast delivery though the packaging did get crushed, no damage within. Like their stuff x”

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Posted 4 months ago

“Great quality products, i love the whole idea behind their brand.”

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Posted 4 months ago

“Can't write a review when I didn't get sent this”

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Posted 4 months ago

Hi Aj, Thank you for letting us know. I’m very sorry to hear that your order didn’t arrive. We’ve contacted you privately to resolve this and ensure your items reach you as soon as possible. Warm regards, Andrea – team grüum

Posted 4 months ago

“I first discovered this brand after winning a few products through McDonald’s, and I’m so glad I did. The face oil, calming spray, and sleep butter completely won me over, so I decided to purchase other products. This time, I went for two of the Glow Getter sets, and I absolutely love every product in it—plus the price was fantastic. My only minor complaint is that shipping took a bit longer than expected, but the quality of the products makes it worth the wait.”

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Posted 4 months ago

“Great products at good prices, It would be nice to have a bigger range of soaps, and bath products though.”

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Posted 4 months ago

“Great products very excellent quality and good for the environment”

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Posted 4 months ago

“Always excellent and innovative products delivered promptly.i have found the website easy to use and have also taken advantage of the free products promotions which are frequently available.”

Gruum 5 star review on 23rd November 2025

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Posted 4 months ago

“Lovely products and great ethics and customer service. More bigger packs please or refills - eg serums and oils. Please remove MIZ from your shampoo bars as I’m allergic”

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Posted 4 months ago

“Very disappointed with the pack when it arrived ..items are so much smaller than I was expecting , packaging really uninspiring. It would be unfair of me to comment on the actual products because to be honest I haven’t even bothered to try them .”

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Posted 4 months ago

Hi Kaye, Thank you for sharing your feedback — we really appreciate it. Our products are made with natural, concentrated ingredients, so although they’re smaller in size, they’re designed to last longer than their appearance might suggest. Packaging and presentation are always areas we look to improve, and your comments have been passed on to our team. Warm regards, Andrea – team grüum

Posted 4 months ago

“Products are decent but I would use a fake email if you buy or you’ll get constant emails from them even when you unsubscribe”

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Posted 4 months ago

Hi Aiden, Thank you for sharing your feedback — we really appreciate it. We’ve reached out to you privately to resolve the email issue and ensure your preferences are respected. Your experience is important to us, and we’re here to make sure it’s addressed. Warm regards, Andrea – team grüum

Posted 4 months ago

“The set was preferred, my partner loves it and says it has made her feel less tired and her skin feels nice, I've used the melting sleep butter in the shower and can say it has help make my skin feel nice too big thanks to you at Gruum”

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Posted 4 months ago

“Excellent product, definitely recommend it. It is an excellent idea for a present🎁 for your partner or your friends. They will 100% appreciate it. The care for the details and the choice of fragrances makes it easy to like for anyone.”

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Posted 4 months ago

“Excellent products and service, and reasonable prices, what more do you need?”

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Posted 4 months ago

“I love Gruum's products. Nit only because they do work wonders on my skin and hair and the fabulous scents of the sprays but also because of them being environmentally friendly. Highly recommend 👌”

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Posted 4 months ago

“Product quality is always amazing, makes my skin feel great too, very gentle not harsh especially on my sensitive skin, 10/10 recommend.”

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Posted 4 months ago

“Love getting hair and body care from Grüum! Been looking for solid, plastic-free shampoo and conditioner, now I found it. Shampoos are easy to use, quickly froth into hair and clean it. Conditioners leave smooth and shiny. Off-cut soaps are super good value for the sink.”

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Posted 4 months ago

“Natural products that care for you and the environment, good for sensitive skin, informative website, easy ordering and quick delivery service. Would recommend”

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Posted 4 months ago

“Excellent company. I brought a number of products and am thrilled with each of them. The sun cream lotion is the best I have ever brought, the face oil is gorgeous and makes my face feel soft and luxurious. The shaver kit arrived recently and the razor handle fits nicely in the hand and the blade moves seamlessly along the contors, the shaver oil is lovely to use afterwards, and both items are visually pleasing sitting in a clamp shell. The products are fabulous as is the customer service, the packaging and delivery. I can't speak highly enough about them. Thank You to the team x”

Helpful Report

Posted 4 months ago

Gruum is rated 4.7 based on 25,375 reviews