Gruum Reviews

Name: Gruum
Rating: 4.72

4.7 Rating 25,376 Reviews

93 %

of reviewers recommend Gruum

4.7

Based on 25,376 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

About Gruum:

grüum is a young British brand that’s
on a mission to make skin, hair and self
care products that are kind to you, and
the world we share.

We’re passionate about creating effective, affordable, planet friendly personal care for everyone. Naturally.

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Julia Whitwam

Una Griffiths

Barbara Ritchie

Mrs Deborah Parish

Gruum 5 star review on 7th February 2026

Oluwabusayo Oluwafunke Oyebode

318

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent company. I brought a number of products and am thrilled with each of them. The sun cream lotion is the best I have ever brought, the face oil is gorgeous and makes my face feel soft and luxurious. The shaver kit arrived recently and the razor handle fits nicely in the hand and the blade moves seamlessly along the contors, the shaver oil is lovely to use afterwards, and both items are visually pleasing sitting in a clamp shell. The products are fabulous as is the customer service, the packaging and delivery. I can't speak highly enough about them. Thank You to the team x”

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Posted 4 months ago

“I've used the facial oil twice daily and have found it is nourishing and moisturising without feeling oily. I've also enjoyed the fragrance - I've been on the hunt for a nice smelling fragrance with natural ingredients and this more than fits the bill. I received these products as a perk of another subscription and chose them more because they were free to me than my own interest but I have found that I really love both products and will be ordering again!”

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Posted 4 months ago

“Great business. Really easy to communicate with and the shipping arrived very quickly. Would purchase again.”

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Posted 4 months ago

“Very nice products, I got a set of 4 products and loving them all. Also team very friendly and helpful.”

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Posted 4 months ago

“Feel I am helping the planet with these fantastic products.”

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Posted 4 months ago

“Marvellous! Loads of great products, eco friendly packaging, quick delivery, great special offers. Products for men, women, children and the home. I've tried many products from Grüum but I particularly like those for the lips and the home. I've just received the advent calendar. It's a bit too soon to start opening it but I can hardly wait! What a treat, so many products to look forward to, plus the lovely silky pillowcase (I already have several of these, I use them all the time and would highly recommend them). The packaging is very nice too. All in all, a good way of purchasing quality products delivered to the door.”

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Posted 4 months ago

“The skin oil is absolutely amazing! Best I've ever bought.. will definitely be ordering again .. x”

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Posted 4 months ago

“Really nice products, the facial moisturisers I have used are so easily absorbed and great to know there are no nasty chemicals. I also love the facial oils, lip oil and undereye oil, very convenient in their practical applicators. The Kyra facial wash smells amazing, and the facial wash bar is good, doesn`t irritate my eyes and a nice product to use. Well done Gruum team!”

Gruum 5 star review on 22nd November 2025

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Posted 4 months ago

“Hi, I am using the trial packs of face oil, lip balm and a perfume. I must say the oil is amazing. This helped reduce the dark circles around my wife's eyes significantly. We will definitely buy this product later. Thanks.”

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Posted 4 months ago

“Being on a limited budget, we like some of your offerings. then there is the dreded postage. When its around a 1/3 of the item cost, forget it!”

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Posted 4 months ago

“Absolutely love these products. I haven't tried the candles yet, but the haircare and skincare ones are lovely. Handy sizes too great for travel.”

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Posted 4 months ago

“It has removed spots/pimples from my skin after using it regularly.”

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Posted 4 months ago

“I didn't receive this order??”

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Posted 4 months ago

Hi Abigail, Thank you for letting us know. I’m very sorry to hear that your order hasn’t arrived. We’ve contacted you privately to resolve this and ensure your items reach you as soon as possible. Warm regards, Andrea – team grüum

Posted 4 months ago

“Was super easy to order only thing was it took ages to come”

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Posted 4 months ago

“I am very pleased with the quality of Gruum products. My skin is very sensitive so I usually cannot use any unknown products that I haven’t tested before but I decided to give gruum a go and it’s perfect. I highly recommend there products. However, I do wish that they made there prices are little lower.”

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Posted 4 months ago

“Product s are pure lush and smell so fresh”

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Posted 4 months ago

“Underwhelming”

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Posted 4 months ago

Hi there, Thank you for sharing your feedback — we really appreciate it. I’m sorry to hear that the product didn’t quite meet your expectations. If you’d like any tips on getting the best use from your products or have questions about our range, feel free to reach out to us at support@gruum.com. Warm regards, Andrea – team grüum

Posted 4 months ago

“Amazing products. Website was very easy to use. I especially love the calming spray. Will be ordering again”

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Posted 4 months ago

“Won a set of products from a McDonald's promotion. Not worth the cost of the postage and absolutely disgusted that a company can charge these sorts of prices for what is essentially snake oil. No scent at all wife chucked it in the bin.”

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Posted 4 months ago

Hi Michael, Thank you for taking the time to share your thoughts — we really appreciate your feedback. I’m sorry to hear that the products didn’t meet your expectations. Our items are made with natural, concentrated ingredients, which can affect fragrance and texture compared to conventional products. This concentration also means they’re designed to last longer than their size might suggest. If you’d like any tips on how to get the best use from them or have questions about our range, feel free to reach out to us at support@gruum.com. Warm regards, Andrea – team grüum

Posted 4 months ago

“Wish I could tell you I never got my order nothing turned up had an email saying it was sent out but received nothing I was the disappointed I couldn’t even be arsed to complaint as it been well over 2 months now but I keep getting emails to give you feedback back so here it is”

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Posted 4 months ago

Hi Paul, Thank you for taking the time to leave your feedback — we really appreciate it. I’m very sorry to hear that your order didn’t reach you. We’ve contacted you privately to resolve this and ensure you receive your items. We truly value your patience and your feedback, and we’re here to help with any questions or concerns in the future. Warm regards, Andrea – team grüum

Posted 4 months ago

Gruum is rated 4.7 based on 25,376 reviews