Gruum Reviews

Name: Gruum
Rating: 4.72

4.7 Rating 25,471 Reviews

93 %

of reviewers recommend Gruum

4.7

Based on 25,471 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

About Gruum:

grüum is a young British brand that’s
on a mission to make skin, hair and self
care products that are kind to you, and
the world we share.

We’re passionate about creating effective, affordable, planet friendly personal care for everyone. Naturally.

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Barbara Ritchie

320

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Lovely products. The website structure makes ordering very simple.”

Helpful Report

Posted 9 months ago

“Subscribe and save us really good Ingredients are excellent! Some really lovely items that you just can’t really get elsewhere: - effective yet gentle face cleanser bars (no plastic!) - oil based fragrance in both spray and rolls-on form (although sadly the spray very easily leaks) - bar versions of loads of things you wouldn’t think of like after sun - very very effective SPF. Best spf for my skin and I trust it on my toddler’s skin too! Wish it was available in a bigger bottle though! Love that it’s (almost) all British too”

Helpful Report

Posted 9 months ago

“[27/06, 11:45 pm] Sushma: Can I love the product, especially the suncream, which is great. I've tried many expensive brands before, but they didn't work well for my sensitive skin, causing a lot of pimples. However, this brand has been fantastic - it's been over a month since I started using it, and I haven't gotten any pimples, and my skin is looking good."”

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Posted 9 months ago

“Love the products and the ethos of Gruum. Perfect and different gifts for discerning friends and family.”

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Posted 9 months ago

“Fabulous offer and fantastic service”

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Posted 9 months ago

“Products are all excellent and packaged well. Loooovely face suncream that didn't leave my skin feeling oily at all.”

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Posted 9 months ago

“Gruum have a great selection of products all at reasonable prices. Everything you could need on the site. My go to for all my body needs”

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Posted 9 months ago

“Packaging broke in post all items lost. Don't use crappy cardboard wont order again not worth the bother”

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Posted 9 months ago

Hi Simon, Thanks for taking the time to leave a review. We are sorry to hear that your order arrived damaged and for any inconvenience this may have caused. I have looked into this for you and I can see that one of my colleagues has arranged for a replacement to be sent out to you as a resolution. I hope you are now enjoying your products. If you need anything else please do not hesitate to reach out to us at support@gruum.com and one of our team will be happy to help. Warm regards Mikaela-Team gruum

Posted 9 months ago

“Discovered Gruum a while ago. Love what it does and what it stands for.”

Helpful Report

Posted 9 months ago

“Beautiful small packs of natural soaps, shampoos and conditioners, perfect as presents or for travelling..: Knowing it’s a small ‘artisan’ company is an added benefit…”

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Posted 9 months ago

“Have come back to Grüum having tested other shampoo bars which did not measure up to yours!”

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Posted 9 months ago

“Tried the transparent shaving gel, in the hope that it would be a replacement for my usual Elemis skin soothe shaving gel, now discontinued. What a disappointment! The Gruum gel was very thin compared to elemis so needed much more product. Even when using more the gel failed dismally to lubricate my face and as a result left my skin feeling very sore. Tried again for the next couple of days but eventually had to give up. Never had this soreness before with any other products so as far as my experience goes the search for a replacement for Elemis goes on.”

Helpful Report

Posted 9 months ago

Hi Charles, Thank you for sharing your experience—we’re really sorry to hear the shaving gel didn’t meet your expectations, especially as you were hoping it could replace a trusted favourite. We understand how important comfort and performance are, and we’re disappointed to hear it left your skin feeling sore. Your feedback is incredibly valuable, and we’ll be sure to pass it along to our product team. If you’d be open to it, we’d love to help you find something better suited within our range such as our Glyde Shave Oil—please feel free to reach out to us directly at support@gruum.com and we will do our best to help! Warm regards Mikaela-Team gruum

Posted 9 months ago

“Delivery was quick and ordering was easy but the sun cream was still white and needed lots of rubbing in which is not ideal for face suncream. Also the bottle was smaller than expected for the price.”

Helpful Report

Posted 9 months ago

Hi Amanda, Thank you so much for your feedback! We're really glad to hear that ordering was easy and your delivery arrived quickly—that’s always great to know. We’re sorry the sun cream didn’t quite meet your expectations in terms of texture and size. Your comments are really helpful and we’ll be sure to pass them along to our product team. We appreciate you taking the time to share your thoughts! Warm regards Mikaela-Team gruum

Posted 9 months ago

“Love all my 'goodies' from Gruum, have a regular 3month delivery of shampoo, conditioner and shower bars. Love the different scents. Everything in recyclable packaging and no plastic to be seen. All the items last a reasonable length of time considering they are used daily by my husband and me. Thoroughly recommend this eco friendly company!”

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Posted 9 months ago

“Love the products which are eco-friendly, no plastics and well priced.”

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Posted 9 months ago

“Excellent products. The creams always sink into your skin beautifully without leaving any oily or sticky residue on your skin. The soaps and shampoo bars have lovely scents and are so good to use. I would highly recommend Gruum products. Delivery is always very quick as well. Thank you Gruum.”

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Posted 9 months ago

“Never recieved my order, not great.”

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Posted 9 months ago

Hi Theresa, Thanks for your review. I have sent you a private email to help resolve this for you as quickly as possible. Please check your inbox for an email from support@gruum.com. I hope this helps! Warm regards Mikaela-Team gruum

Posted 9 months ago

“Great products, I ordered the Face Sunscreen and lip conditioner which was an essential for our holiday in Greece.”

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Posted 9 months ago

“Great products..would highly recommend and I wouldn't think twice about purchasing again in the future. Great service/price and quality...what more do you want from a product....😎”

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Posted 9 months ago

“Great products and prompt delivery”

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Posted 9 months ago

Gruum is rated 4.7 based on 25,471 reviews