Gruum Reviews

Name: Gruum
Rating: 4.72

4.7 Rating 25,884 Reviews

93 %

of reviewers recommend Gruum

4.7

Based on 25,884 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Gruum:

grüum is a young British brand that’s
on a mission to make skin, hair and self
care products that are kind to you, and
the world we share.

We’re passionate about creating effective, affordable, planet friendly personal care for everyone. Naturally.

Visit Website

Write Your review

Tell us how Gruum made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

322

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Received my hair serum in good time, I can't review the product as I brought it for my daughter but she said she happy with it.”

Helpful Report

Posted 3 months ago

Hi there, Thanks for your review! We’re glad the delivery was timely and your daughter is happy with the serum. If you need anything else, just let us know. Kind regards, Team Gruum

Posted 3 months ago

“I really like all the mists, so calming and relaxing. Makes me feel like im in a lavander fields. I really liked the bath oil as well, very nourishing”

Helpful Report

Posted 3 months ago

“The candles were gorgeous, no black soot off them and the smell lasted for ages, lovely”

Helpful Report

Posted 3 months ago

Hi Maria, Thank you for your lovely review! We’re thrilled to hear the candles performed beautifully. Kind regards, Team Gruum

Posted 3 months ago

“The product is great, good quality and delivery. Will definitely be getting more from gruum again.”

Helpful Report

Posted 3 months ago

Hi there, Thank you for your review! We’re delighted you’re happy with the product, quality, and delivery, and we look forward to having you back for more from Gruum. Kind regards, Team Gruum

Posted 3 months ago

“I have been using gruum for years now and love there products- trying to get to a point where most my skin and hair care is from them! I have reccomened the body oil to so many friends and they all love it!”

Helpful Report

Posted 3 months ago

Hi Bessie, Thank you for your lovely review! We’re so pleased you’ve been with Gruum for years and that you love the body oil enough to recommend it to friends. We really appreciate your support and look forward to continuing to bring you great skin and hair care. Kind regards, Team Gruum

Posted 3 months ago

“I purchased some Home Fragrance and Diffusers. I am so impressed with the quality of these products and so many visitors toy home have commented on the fragrance. The website is easy to navigate and I enjoyed free delivery also. I will purchase from Grüum again.”

Helpful Report

Posted 3 months ago

Hi Orla, Thank you for your lovely review! We’re so pleased to hear you’re impressed with our Home Fragrance and Diffusers, and it’s wonderful that your visitors have noticed the scent too. We’re glad the website was easy to use and that you enjoyed the free delivery. We really appreciate your support and look forward to welcoming you back to grüum! Kind regards, Gruum team

Posted 3 months ago

“I have been using Gruum products for a few years (shampoos, conditioners, soaps, creams) and would say that these are very, very good quality! Creams are not irritating my very sensitive skin, soaps are not drying my dry skin, and shampoos are excellent quality and good for travel! Customer service is responsive and efficient. I am very happy with the products and the service.”

Helpful Report

Posted 3 months ago

Hi Erika, Thank you for your wonderful review! We’re so glad to hear you’ve been enjoying our shampoos, conditioners, soaps, and creams over the years. It’s great to know the creams work well with your sensitive skin, the soaps don’t dry your skin, and the shampoos are perfect for travel. We’re also happy to hear you’ve had a good experience with our customer service. We really appreciate your continued support! Kind regards, Gruum team

Posted 3 months ago

“I have just received the mystery box of products. They all look lovely, especially the little candles. However, unfortunately, a few of the products are gels/oils, which I am not usually keen on, as I prefer creams. Also the lip gloss - salted caramel - is not a flavour I would use. However, I will give these products as gifts. For future it would be helpful if there is an option to state any types of products and flavours/smells I don't like before ordering a mystery box. Thanks”

Helpful Report

Posted 3 months ago

Hi Charlotte, Thank you for your review! We’re really glad you liked the mystery box, especially the candles. We’re sorry that some of the gels/oils and the lip gloss flavour weren’t to your taste, but it’s nice to hear they’ll still make good gifts. Our mystery boxes are designed to be a surprise, so the selection can include a mix of different product types. Sorry if these were not what you were expecting. If there’s anything we can help with, please email us at support@gruum.com and we’ll be happy to assist. Kind regards, Gruum team

Posted 3 months ago

“Love the products, espcially the lip conditioner which score 100/100 on Yuka ♥”

Helpful Report

Posted 3 months ago

Hi there, Thank you so much for your lovely review! We’re thrilled to hear that you’re enjoying our products, and it’s wonderful to know the lip conditioner fulfilled your expectations – that’s exactly what we hoped for. Your kind words mean a great deal to all of us at grüum. Team grüum

Posted 3 months ago

“I discovered Grüum after being given a skincare gift box, and I can honestly say some of those products have become my absolute staples and I've now branched out into the haircare range. The products are lovely and gentle, and my skin has never been so consistently clear and happy!”

Helpful Report

Posted 3 months ago

Hi there, Thank you so much for your lovely review! We’re delighted to hear that your gift box introduction to Grüum has led to some new skincare staples and that you’ve been enjoying our haircare range too. It’s wonderful to know your skin is feeling so clear and happy – that’s exactly what we hope for. Your kind words mean a great deal to all of us at grüum. Team grüum

Posted 3 months ago

“Have recently discovered Gruum products, and have to say, absolutely loving them. The skin care is gorgeous soaks right into my old skin, no more dryness or needing to add more Moisturiser. I also love the dry oil for body, smells amazing, only downside for me is sometimes it pours out too much, and gets a bit messy. Buts that's probably me. Oo and the handcream smells divine.. Go on and try it, you won't be disappointed 😉”

Helpful Report

Posted 3 months ago

Hi Dawn, Thank you so much for your wonderful review! We’re thrilled to hear that you’re loving your Gruum skincare and that it’s keeping your skin nourished and hydrated. It’s great to know the dry oil and hand cream are also favourites, and we really appreciate your feedback about the oil – we’ll take that on board. Your kind words and recommendation mean so much to all of us at grüum. Team grüum

Posted 3 months ago

“I was ordering for my partner so I can't speak about the effectiveness of the products,but certainly I found finding,ordering and recieving them a breeze. I would definitely order from them again.”

Helpful Report

Posted 3 months ago

Hi Paul, Thank you for your review! We’re glad the ordering process was quick and easy for you. We’d love to have you order again! Kind regards, Gruum team

Posted 3 months ago

“Lovely products and ordering very easy. Fast delivery. Would like a leaflet with products please on how to use as type on bottles etc very small and difficult to read even with reading specs.”

Helpful Report

Posted 3 months ago

Hi A Hill, Thank you so much for your kind review! We’re delighted to hear that you’re enjoying our products and that you found ordering easy with fast delivery. We really appreciate your feedback regarding the product information – we understand how tricky the small text can be, and we’ll certainly pass your suggestion about including a leaflet on to our team. Your support means a great deal to all of us at grüum. Team grüum

Posted 3 months ago

“Excellent product. The hair density serum worked wonders on my thinning hair.”

Helpful Report

Posted 3 months ago

Hi Susan, Thank you so much for your lovely review! We’re thrilled to hear that the Hair Density Serum has made such a positive difference for your hair. It’s wonderful to know it’s working so well for you. Your kind words mean a great deal to all of us at grüum. Team grüum

Posted 3 months ago

“Lovely company and great products”

Helpful Report

Posted 3 months ago

Hi Jayne, Thank you so much for your kind review! We’re delighted to hear that you’re enjoying our products and that you appreciate what we do. Your support truly means a great deal to all of us at grüum. Team grüum

Posted 3 months ago

“Love the products I have tried from Gruum. Great smelling and wholesome, with simple, minimal packaging, these products look great on my skin and hair, and in my bathroom!”

Helpful Report

Posted 3 months ago

Hi Stephanie, Thank you so much for your lovely review. We are so pleased to hear you are enjoying your goodies! Warm regards Mikaela-Team grüum

Posted 3 months ago

“Excellent products, last for ages. Best shampoo bar I've found and having recently tried some of the skin care products, I'd recommend them too.”

Helpful Report

Posted 3 months ago

Hi Sherry, Thank you so much for the 5 stars! We really appreciate you choosing grüum — your support means the world to us. Warm regards Mikaela-Team grüum

Posted 3 months ago

“Love the shampoo bar It’s so easy to carry especially when on an airplane”

Helpful Report

Posted 3 months ago

Hi Alison, We can’t thank you enough for the great feedback! It’s customers like you who keep us smiling — thanks for choosing grüum. Warm regards Mikaela-Team grüum.

Posted 3 months ago

“Always lovely products in nice packaging.”

Helpful Report

Posted 3 months ago

Hi there, Thanks for the amazing review! We’re grateful to have you as a customer — your loyalty means so much to our team. Warm regards-Team grüum

Posted 3 months ago

“Friendly company great products”

Helpful Report

Posted 3 months ago

Hi Jaqueline, Thank you for the glowing review! We appreciate your trust in us and love having you as part of the grüum community. Warm regards Mikaela-Team grüum

Posted 3 months ago

Gruum is rated 4.7 based on 25,884 reviews