Gruum Reviews

Name: Gruum
Rating: 4.72

4.7 Rating 24,633 Reviews

93 %

of reviewers recommend Gruum

4.7

Based on 24,633 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

About Gruum:

grüum is a young British brand that’s
on a mission to make skin, hair and self
care products that are kind to you, and
the world we share.

We’re passionate about creating effective, affordable, planet friendly personal care for everyone. Naturally.

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Gruum 5 star review on 4th December 2025

311

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very good products. The sun cream was fantastic - less sticky and oily than others.”

Helpful Report

Posted 6 months ago

“I like the packaging and the products - the face sunscreen is high spf and doesn’t have a strong and isn’t sticky, which is great. My arms got burnt so I see the after-sun care bar and it works well and smells nice.”

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Posted 6 months ago

“Fantastic products, I have used the face cleanser bar and shampoo/conditioner bars, these are comparable to the high end items I waa using before, but now British made and more eco friendly. The body butter bars are lovely and great as an aftersun on holiday. Was dubious about hair and skin products in bar form, but I have been pleasantly surprised, I have even converted my husband.”

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Posted 6 months ago

“I am more than happy with my experience of gruum having made my first order. Everything worked exactly as was indicated”

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Posted 6 months ago

“The faces of is INCREDIBLE. It soaks in like a moisturiser, no sheen, no stickiness. My kids HATE the feeling of spf on their faces and ears but this has been a game changer. I use it myself to o & it fits well under makeup, no white cast or peeling. Really so impressed with this! Will be stocking up!”

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Posted 6 months ago

“Great products. I especially like the body moisturiser bar and sleep aid products.”

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Posted 6 months ago

“Great company, fabulous products”

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Posted 6 months ago

“Gruum is very affordable and easy to use I would 1000% recommend every one to use it as my skin has never been better”

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Posted 6 months ago

“The product is lovely my skin feels as smooth as a pebble I had already tried it before I ordered as my son got me a box of your product for mothers day and it really does what it says on the bottle very impressed thankyou 😊”

Helpful Report

Posted 6 months ago

“Excellent. Products are high quality and smell lovely. The charcoal face wash bar is particularly good.”

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Posted 6 months ago

“I’ve bought a couple of their items and has really helped my skin feel better”

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Posted 6 months ago

“Lovely products, I’d highly recommend, eco packaging, prompt delivery”

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Posted 6 months ago

“I hate to be that person, but I’ve ordered from Gruum twice now. The first time I bought a pack of men’s personal hair and skincare and then this last order of a reed diffuser, a room spray and something else, I don’t remember as it got put away for good reason. I didn’t know until recently, but the gift I bought my husband wasn’t something he enjoyed but at the time he didn’t want to tell me, as he knows I put a lot of thought into buying gifts and I always look for something unusual for family and friends. I’ll explain how I found out shortly. This package was on offer, so I decided to give it a try. I can’t fault the packaging but the items themselves are much smaller that you would expect them to be. In this case that happens to be a blessing. I put the reed diffuser on the bookcase in our long hall, and gave the rest of the house a good dousing of the room spray. My oldest daughter walked in and asked had we acquired a rabbit? She could smell a rabbit cage around the house. I gave her the room spray to smell and she confirmed that was indeed the smell that hit her as she walked through the door (she’s 39 years old by the way, not a child) next was my husband, I refreshed the spray before he got in from work and his nose instantly wrinkled up as he walked in. After asking what it was and a quick chit-chat about it, he sat me down and said “sweety, while we are on the subject of that stuff, it was horrible but I didn’t want to hurt your feelings so…” But last and by no means least, someone knocked the diffuser over on the bookstand. By the time it was found it had melted all of the varnish from the top and down the side of the wood, and melted the plastic stand of an oscillating fan (which wasn’t on) so I now have a beautiful white oval plastic stain eaten into my varnish of my husbands antique bookstand, as well as the missing varnish. Worst still is that the horrendous smell of this product is still lingering almost a week later, and my hallway smells like a men’s urinal. I had wanted to help a small business grow, I was once that small business owner myself, but without criticism there can’t be growth. I wasn’t hoping to have to be so blunt, but your products are honestly not worth the price point. I got them as offers and I would have been furious if I had paid full price for them. I’m apoplectic over the ruined varnish, and still in two minds as to bill you when I manage to get it repaired.”

Helpful Report

Posted 6 months ago

Hi Georgina, Thank you so much for taking the time to share your experience — we’re genuinely sorry to hear that your recent orders didn’t meet expectations. We completely understand how disappointing it must have been, especially when you put so much thought into choosing gifts and supporting small businesses. We’re especially sorry to hear about the damage caused by the diffuser and the scent not being to your family’s liking. That’s certainly not the experience we want anyone to have with our products. Your feedback is incredibly valuable, and we’ll be passing it on to our product team to review. We’d really like the chance to make this right — please feel free to reach out to us directly at support@gruum.com, and we’ll do our best to help. Warm regards Mikaela-Team gruum

Posted 6 months ago

“Ordering is really simple and quick. I ordered a few things to put away for my next holiday in Greece, so haven't tried those yet! I have purchased a few things in the past...absolutely love the moisture shampoo and conditioner bars they are excellent and great for travel. Also my partner bought a few things from the Spf range face and body and they are excellent, including the cooling mist spray! I think we are both addicted to your products now 😄”

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Posted 6 months ago

“Some of the items are really good but the cooling balm was a nightmare to use and didn’t cool my legs at all.”

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Posted 7 months ago

“I ordered from GRUUM as I was curious to see and try the range. I'm glad I did. Excellent products (no frills) perfect for travel or as a part of your regular personal routine. I like the size of the products and they are wonderful to use.”

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Posted 7 months ago

“Excellent brand ,Excellent products .Excellent service .”

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Posted 7 months ago

“Have tried the sunscreen for a while now and leaves the skin nice and smooth”

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Posted 7 months ago

“I have been buying these products for a while now. They are very good value and quality. Also great for travelling. No leaky bottles! Thankyou Tamsin”

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Posted 7 months ago

“Iv bought quite a few gruun product over the year mainly for travel purposes but since using them l now use them all year round , my Hair and skin feel and look a lot healthy since using highly recommend products 😊😊😊😊😊”

Helpful Report

Posted 7 months ago

Gruum is rated 4.7 based on 24,633 reviews