Gruum Reviews

Name: Gruum
Rating: 4.72

4.7 Rating 26,947 Reviews

93 %

of reviewers recommend Gruum

4.7

Based on 26,947 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Gruum:

grüum is a young British brand that’s
on a mission to make skin, hair and self
care products that are kind to you, and
the world we share.

We’re passionate about creating effective, affordable, planet friendly personal care for everyone. Naturally.

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327

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I love Gruum products, particularly the shampoo and conditioner bars. My hair has never been in such good condition! I first tried it whilst going through menopause and worrying about hair loss. So much kinder to my scalp than the harsh chemical filled usual products. The difference was almost immediate. Also love the soap bars, again much kinder to sensitive skin. Cannot recommend highly enough.”

Helpful Report

Posted 5 months ago

Hi there, Thank you so much for your lovely review! We’re thrilled to hear that our shampoo and conditioner bars have made such a difference for your hair, especially during menopause, and that our soap bars have been kind to your skin. It’s wonderful to know our products are helping you feel cared for and supported every day! Warm Regards, Andrea - team grüum

Posted 5 months ago

“Since ordering from Gruum I have received review requests almost daily. Now wishing i had never visited website. Frankly every time i see Gruum in an email header it makes me seethe. Hard work undone by rudeness.”

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Posted 5 months ago

“I’ve been buying from Grüum for years, I started with the shampoo bars, which I love and now use a whole heap of their products. They feel good, my skin and hair are happy and healthy and I love the company ethos, being friendly to yourself and the planet at the same time. What’s not to love?”

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Posted 5 months ago

Hi Georgie, Thank you so much for your lovely review! We’re thrilled to hear that you’ve been enjoying our products over the years, from the shampoo bars to the wider range, and that they’re keeping your hair and skin happy. It’s wonderful to know our ethos of being kind to yourself and the planet resonates with you too – that really means a lot! Warm Regards, Andrea - team grüum

Posted 5 months ago

“Easy ordering. Great products. So good to have soap bars that we can use without worry. Like your other products too, only thing is that I need a magnifying glass to read some of the small bottles so maybe put a small instruction leaflet in as well.”

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Posted 5 months ago

Hi Louise, Thank you so much for your lovely review! We’re thrilled to hear that you’re enjoying our products and that our soap bars are giving you that extra peace of mind. We really appreciate your feedback about the small bottles and instructions – it’s a great suggestion and something we’ll definitely consider for the future. Your comments truly make our day! Warm Regards, Andrea - team grüum

Posted 5 months ago

“Good quality products in pleasant packaging arriving by mail to your door.”

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Posted 6 months ago

Hi Inge, Thank you so much for your lovely review! We’re delighted to hear that you’re enjoying the quality of our products and the packaging, and that having them delivered straight to your door is convenient. Your feedback really makes our day! Warm Regards, Andrea - team grüum

Posted 5 months ago

“I have ordered a few things from gruum and I have not been disappointed. The products are brilliant, affordable and I find it very easy to use the website. I have recommended this company to lots of my friends.”

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Posted 6 months ago

Hi Lyle, Thank you so much for your wonderful review! We’re thrilled to hear that you’ve been enjoying our products and finding the website easy to use. It’s fantastic to know that you’ve been recommending grüum to your friends – that really means a lot to us! Your kind words truly make our day. Warm Regards, Andrea - team grüum

Posted 5 months ago

“Great products can smells good, feels good on the skin”

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Posted 6 months ago

Dear Alex, Thank you very much for your kind feedback. We’re delighted to hear that you’re enjoying our products and that they both smell wonderful and feel great on your skin. It’s always a pleasure to know that our products are bringing comfort and enjoyment to your routine. Your feedback truly means a lot to our team. Thank you again for taking the time to share your experience. Warm regards, Team grüum

Posted 6 months ago

“Pretty easy to order via apple pay. Lovely products. Been using it for 2 yrs now”

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Posted 6 months ago

Dear Muhammad, Thank you very much for your kind feedback. We’re delighted to hear that you find ordering via Apple Pay quick and easy, and that you’ve been enjoying our products for the past two years. It’s always wonderful to know that our customers continue to trust and use our products over time. Your continued support truly means a great deal to our team. Thank you again for taking the time to share your experience. Warm regards, Team grüum

Posted 6 months ago

“I love the prickly pear face oil. Non-greasy but moisturising”

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Posted 6 months ago

“I HAVE A SMALL GOATIE BEARD AND THE RAZOR IS VERY USEFUL TO KEEP MY SIDE CHEEKS CLEAR”

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Posted 6 months ago

Hi George, Thank you so much for the great review! We’re really glad to hear the razor is working well around your beard. We appreciate you taking the time to share your experience! Mikaela – Team grüum

Posted 6 months ago

“I had never heard of Gruum until I was looking for a beauty advent calendar. I got one for Christmas and loved a lot of the products and now buy a lot of them regularly. They are kind on my sensitive skin..smell amazing and they work! There are always lots of deals and offers available too. And they're kind to the environment and dont break the bank! What's not to like?!”

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Posted 6 months ago

Hi Ruth, Thank you so much for this wonderful review — it truly made our day! We’re delighted that you discovered us through the advent calendar and that so many of the products have become part of your regular routine. It’s lovely to hear they really work for you. We’re also so glad you’re enjoying our eco‑friendly approach, and the great value — your support means a lot to us! Mikaela – Team grüum

Posted 6 months ago

“It didn’t arrive.”

Helpful Report

Posted 6 months ago

Dear Annabel, Thank you for getting in touch. We understand that your order hasn’t arrived, and we want to resolve this for you as quickly as possible. We have already reached out via email regarding this matter, and we’d be grateful if you could check your inbox and respond at your earliest convenience so we can proceed with a solution promptly. Please let us know if there’s anything further we can do in the meantime. Kind regards, Team grüum

Posted 6 months ago

“I love all of your products”

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Posted 6 months ago

Dear Marie, Thank you so much for your wonderful feedback! We’re absolutely delighted to hear that you love all of our products. It’s always a joy to know that our skincare and wellness range is bringing enjoyment to our customers. Your kind words mean a great deal to our team and truly encourage us to keep creating products you’ll love. Thank you again for taking the time to share your experience. Warm regards, Team grüum

Posted 6 months ago

“This is the second little pack I've ordered and not disappointed. The smells are gorgeous and the products feel lovely, not heavy. Even my teenage boys love the after sun face oil bar. Going on holiday tomorrow and can't wait to use the relaxing sleep mist and the deep relaxation pulse point roller on my night flight coming home..... fingers crossed it helps me sleep. My only issue was the spray pump on the mist bottle doesn't work so I've had to swap gein another bottle.”

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Posted 6 months ago

Hi Ms Bond, Thank you so much for your lovely review — we’re thrilled you’re enjoying everything, and it’s great to hear even your boys are fans! I’m sorry about the spray pump not working, I have reached out to you so we can put things right for you. Hope the sleep mist and pulse point roller help you unwind on your flight! Mikaela – Team grüum

Posted 6 months ago

“Thank Simon for contacting me with regards to my first order, Prickly pear oil. I do research before buying any product, as I do want to know why I am using a particular product. With prickly pear oil, my research is that if seed is not included in the prickly pear oil then it is not genuine. Despite this believe, the orickly pear oil I bought from Gruum still does what is expected, if not as significant as the organic prickly pear seed oil. I find it very easy to locate and navigate your website easily. I am very impressed with your team’s response to my query regarding the Skal facial serum. I can confirm that it is on the Beauty award list under skin care. Thank you for all you are doing in helping to sustain beautiful skin.”

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Posted 6 months ago

Hi there, Thank you so much for your thoughtful feedback — we really appreciate the care you put into researching your products. It’s lovely to hear that our prickly pear oil is working well for you and that you’ve found our website easy to navigate. We’re also delighted our team was able to help with your query. Your kind words truly mean a lot to us. Mikaela – Team grüum

Posted 6 months ago

“The roller scents i ordered to try come well packaged and seem very good quality. The scents are noticeable but not overpowering. I'm enjoying using these products”

Helpful Report

Posted 6 months ago

Dear Laura, Thank you very much for sharing your thoughts on our roller scents. We’re delighted to hear that they arrived well-packaged, of good quality, and that you’re enjoying using them. It’s wonderful to know that the scents are noticeable yet subtle, and your kind feedback truly encourages our team to continue creating products that bring enjoyment and care to your daily routine. Thank you again for taking the time to share your experience. Warm regards, Team grüum

Posted 6 months ago

Hi Laura, Thank you so much for the lovely review! We’re really happy to hear you liked the packaging of the fragrances and that you’re enjoying the quality and gentle scent. It’s wonderful to know they’re working well for you. Mikaela – Team grüum

Posted 6 months ago

“I have never used any skin products before because I was afraid my skin will get ruined .but when I used gruum i was surprised. I used the revive gel and daily moisturizer. Its so good . I use it every night when im in my bed and it's so relaxing. Forgot to mention the foot cream .it's the best cream I have ever used”

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Posted 6 months ago

Dear Arshia, Thank you so much for sharing your lovely experience with grüum. We’re delighted to hear that our products have made such a positive difference to your skincare routine. It’s wonderful to know that using our products has been both effective and relaxing for you, especially as part of your nightly routine. Your kind words mean a great deal to our team and truly encourage us to continue creating skincare that is gentle, enjoyable, and effective. Thank you again for taking the time to share your experience – it really makes our day! Warm regards, Team grüum

Posted 6 months ago

“Leaves my skin feeling 10 years younger”

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Posted 6 months ago

Thank you so much for your lovely feedback! We’re thrilled to hear that it leaves your skin feeling so refreshed and rejuvenated, that’s exactly what we aim for! Thanks again for sharing your experience, it truly means a lot to us. Best, grüum Team x

Posted 6 months ago

“I like the products I received. Unfortunately one of the items had split open and soaked the packaging in oil. Gruum replaced this for me with no problem .However as a small extra for the inconvenience it would have been nice if a small sample of something was given as an extra in the parcel. .”

Helpful Report

Posted 6 months ago

Hi there, Thank you for your feedback! We’re glad we could replace the item for you quickly. We appreciate your suggestion about including a small sample as a little extra — we’ll take that on board. Kind regards, grüum team

Posted 6 months ago

“Love all the products, especially the eye cream, which is amazing. I have the Discovery box on subscription and it's a great way to try new products. The shampoo, conditioner and body wash bars are great for travelling, although I use them all the time now. No more bottles.”

Helpful Report

Posted 6 months ago

Hi Jill, Thanks so much for your lovely review! We’re so glad you’re enjoying the Discovery Box and our products — it’s great to hear the bars are becoming a part of your everyday routine and helping you go bottle-free. Kind regards, grüum team

Posted 6 months ago

Gruum is rated 4.7 based on 26,947 reviews