Gruum Reviews

Name: Gruum
Rating: 4.72

4.7 Rating 24,633 Reviews

93 %

of reviewers recommend Gruum

4.7

Based on 24,633 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

About Gruum:

grüum is a young British brand that’s
on a mission to make skin, hair and self
care products that are kind to you, and
the world we share.

We’re passionate about creating effective, affordable, planet friendly personal care for everyone. Naturally.

Visit Website

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Gruum 5 star review on 4th December 2025

311

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great products..would highly recommend and I wouldn't think twice about purchasing again in the future. Great service/price and quality...what more do you want from a product....😎”

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Posted 6 months ago

“Great products and prompt delivery”

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Posted 6 months ago

“The only idea I have is to facilitate the unsubscribe function. I have tried to unsubscribe around twelve times and so far failed.”

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Posted 6 months ago

Hi Gordon, Thanks for taking the time to leave a review. Sorry to hear you may be having trouble unsubscribing. In order for us to help you further please do not hesitate to get in touch at support@gruum.com and one of our team will be happy to help. Warm regards Mikaela-Team gruum

Posted 6 months ago

“Excellent products. A fair price . Delivery takes a while and is sometimes lost by Royal Mail - perhaps an option for tracked may be good”

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Posted 6 months ago

“The worst I have ever used👎🏻👎🏻👎🏻👎🏻👎🏻”

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Posted 6 months ago

Hi Szilvia, We’re really sorry to hear about your experience. We’d love to understand more about what went wrong so we can look into it and try to make things right. If you’re open to it, please feel free to message us directly at support@gruum.com with more details. Your feedback is important to us. Warm regards Mikaela-Team gruum

Posted 6 months ago

“I love the sun protecting lip balm. I've not yet tried the sun lotion.”

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Posted 6 months ago

“I don't like Gruim's methods and believe they totally misled me and took money from me without my permission. As a result, I would never place another order with them and so, am very irritated to receive an email from them saying that I had.”

Helpful Report

Posted 6 months ago

Hi Michael, Thanks for taking the time to leave a review. We’re really sorry to hear about your experience—it’s absolutely not the kind of service we aim to provide. We understand how frustrating this must have been. We’d really appreciate the chance to look into this further to fully understand what happened and put things right. Please reach out to us directly at support@gruum.com so we can investigate and resolve this for you as quickly as possible. Thank you for bringing it to our attention. Warm regards Mikaela-Team gruum

Posted 6 months ago

“Great product! Would definitely buy again!!!”

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Posted 6 months ago

“Easy to order. Great range of products at affordable price. They look good and kind to skin”

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Posted 6 months ago

“Products arrived on time and well packaged and were just what I wanted. Perfect for travelling.”

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Posted 6 months ago

“I have ordered a couple of times from Gruum and will again. I really like their shampoo bars. They are just the right size and shape for easy use. They smell delicious and wash my hair perfectly. Thank you.”

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Posted 6 months ago

“Hi not used the products yet but found the service very easy to use and the packaging is great.”

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Posted 6 months ago

“I've loved almost everything I've had from Gruum. The only item I think wasn't worth what I paid was the röom home fragrance. I like the smell, but the bottle leaks and it takes forever to actually spray anything out. The tomato leaf candle however, amazing. Got a bag of soap offcuts, all great. SPF is brilliant. Love the shampoo, conditioner, face wash, after sun oil, massage bars, zero complants. My absolute favourite is the Santorini summer perfume, it's lovely for daytime wear, not overpowering but gets lots of compliments.”

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Posted 6 months ago

“I've with Gruum for many years and every product I've received has been first class. The latest item was sun cream sva30 which was brilliant during my stay in a hot Seville.”

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Posted 6 months ago

“The make up remover cleasing bar is fantastic, but the spf 50 suncreen seems to clog my skin and make me sweat almost instantly”

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Posted 6 months ago

“I found the online ordering process smooth and the products are high quality”

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Posted 6 months ago

“I've ordered from these guys several times and have always loved the products. I have sensitive skin and found the facial sunscreen doesnt agrivate it at all.”

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Posted 6 months ago

“Using the plastic-free body bars has revolutionised how my skin looks and feels and m0y eczema has really been alleviated. The only critique I would give is that the moisturising hand cream isn't available as freuqently as other products and I'm looking forward to this product being more readily free.”

Helpful Report

Posted 6 months ago

“I have used the shampoo bar for dry hair before and it is amazing. Gets your hair really clean, easy to rinse and leaves it feeling soft and manageable - which it definitely wasn't before. Only downside is the price, I can only get it when it is heavily discounted.”

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Posted 6 months ago

“Really great value, quality toiletries sent very quickly.”

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Posted 6 months ago

Gruum is rated 4.7 based on 24,633 reviews