Gruum Reviews

Name: Gruum
Rating: 4.72

4.7 Rating 24,642 Reviews

93 %

of reviewers recommend Gruum

4.7

Based on 24,642 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

About Gruum:

grüum is a young British brand that’s
on a mission to make skin, hair and self
care products that are kind to you, and
the world we share.

We’re passionate about creating effective, affordable, planet friendly personal care for everyone. Naturally.

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Gruum 5 star review on 4th December 2025

311

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great products although a bit slow dispatching and took a long time to arrive.”

Helpful Report

Posted 7 months ago

Hi there, Thanks for taking the time to leave a review. We are pleased to hear you are enjoying our products! Sorry to hear there was a delay with your order. We aim to despatch all orders within 1-2 days however during a promotion this can sometimes be slightly longer. Sorry for any inconvenience this may have caused. Warm regards Mikaela-Team gruum

Posted 7 months ago

“Beautiful products that are pure and simply the best way to help yourself and the planet.”

Helpful Report

Posted 7 months ago

“Amazing products face and body. Will be buying the sun cream too soon. Love them!!”

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Posted 7 months ago

“Great products, speedy delivery, great little company to support”

Helpful Report

Posted 7 months ago

“Great Products”

Helpful Report

Posted 7 months ago

“I have recently purchased items from this company and the service is excellent & products brilliant. I have just purchased more items. Well done”

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Posted 7 months ago

“It took forever to arrive Shampoo Soap do not at all lather The idea of using skin care in a form of soap is not at all good . Once the soap is out of the package, then you do not know which is for what.”

Helpful Report

Posted 7 months ago

Hi Dr Shamy, Thank you for taking the time to leave a review about your recent purchase with gruum. Sorry to hear there was a delay with your order and that your shampoo did not lather as expected. We hope our products work for everyone but appreciate this is not always the case. I have passed your feedback on to our Product Development Team as this helps us to identify areas where we can improve. If you need anything else then please do not hesitate to reach out to us at support@gruum.com and one of our team will be happy to help. Warm regards Mikaela-Team gruum

Posted 7 months ago

“I am sorely dissapointed with all four bars of soap/shampoo/conditioner that were sent. I was unable to get any foam from any of the products, and rubbing them into my body or hair was like rubbing my body with a rock. Would not be interested in buying any products from Gruum.”

Helpful Report

Posted 7 months ago

Hi there, Thanks for taking the time to leave a review. Sorry to hear about your disappointment with what you have received. If you would like help with a resolution for this then please do not hesitate to reach out to us at support@gruum.com and we will do our best to help put things right for you. I hope this helps! Warm regards Mikaela-Team gruum

Posted 7 months ago

“I have bought various things from Gruum...they always arrive promtlt and well packaged. I have usually had "try out" packages of a variety of things... --gentle face soap is really creamy and delicious, great when I travel --the body bar is good for really dry skin and the bar a good way to get rid of the worst of drying, but it doesn't sink into my skin as much as the best creams --solid shampoos and conditioners are good too”

Helpful Report

Posted 7 months ago

“I have been using gruum for some time and love their products. The shampoo bars lather well and leave your hair feeling nice and with the know that you are doing something for your planet and body. I love that you have no plastic waste and they are small enough to fit in your travel bags. Well done gruum.”

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Posted 7 months ago

“I discovered Grüum a few years ago when looking for plastic free alternatives to use in the bathroom. I love the shampoo bars and toothpaste tablets. I have recently tried the sleep mist and find it really helps me to get to sleep. Excellent quality products, great company!”

Helpful Report

Posted 7 months ago

“I love Gruum. Have bought many times from them. Their soaps and shampoo bars are amazing. They last a long time. I have been using some of the recent fragrances as well. They are fantastic and easy to keep on person. It is an environmental friendly brand which I admire. Definitely recommend to anyone wanting to try their products. Better than the high street brands.”

Helpful Report

Posted 7 months ago

“Great products and service every time (but a special shout out for the fab shampoo bars and the face oils). And I love the fact that they are made in the UK (so thanks for creating the jobs and keeping any profits here too).”

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Posted 7 months ago

“I have been buying Gruum products from their early days. I love the shampoo bars ( great for travelling) they last for ages. I like the sunscreen and again great for travelling as shape of bottles easy to pack. I often buy products as gifts. Top marks from me!”

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Posted 7 months ago

“Have been using Gruum for a few years, mainly the shampoo and conditioner bars as they offer a great alternative to plastic bottles and are a quality product. I've had other products over the years too when bundles are on offer, like aromatherapy roll ons and moisturiser bars. Always happy with my order, love their communication style and the website is easy to use with frequent offers available.”

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Posted 7 months ago

“I have been using shampoo and shower bars when I travel; they work really well, even in hard water.”

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Posted 7 months ago

“I've been very happy with the products that I bought and that everything is better for the planet. You are all doing a great job, keep it up.”

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Posted 7 months ago

“Products are great, would definitely reccommend”

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Posted 7 months ago

“I love Gruum products was sceptical at first but I ordered my prickly pear oil and from the first time I used it I was amazed at how it dried into the skin not greasy a really smooth skin the next morning-I am 65 and it really worked on making my wrinkles much less noticeable-I introduced my daughter who never uses oil on her face due to acne and she said she loved it-it’s my go to now product that I put over my moisturiser mornings and evenings-I don’t often leave good reviews I tend to complain more about the negative ones-I will definitely be trying the other range of their products-if I could leave 10 stars I would”

Helpful Report

Posted 7 months ago

“I didn't receive the right product as they were out of stock. I received another mist that I didn't really want and the packaging/ dispenser was poorly made, so I've not actually been able to mist it”

Helpful Report

Posted 7 months ago

Hi Kate, Thanks for your review! Sorry to hear that you didn't receive what you were expecting and that you have had trouble with the dispenser. If you still need help with this then please do not hesitate to reach out to us at support@gruum.com and one of our team will be more than happy to help resolve this for you. Warm regards Mikaela-Team gruum

Posted 7 months ago

Gruum is rated 4.7 based on 24,642 reviews