Gruum Reviews

Name: Gruum
Rating: 4.72

4.7 Rating 24,642 Reviews

93 %

of reviewers recommend Gruum

4.7

Based on 24,642 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

About Gruum:

grüum is a young British brand that’s
on a mission to make skin, hair and self
care products that are kind to you, and
the world we share.

We’re passionate about creating effective, affordable, planet friendly personal care for everyone. Naturally.

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Gruum 5 star review on 4th December 2025

311

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Lovely echo friendly products and also a handy alternative to bottles and plastics when travelling”

Helpful Report

Posted 7 months ago

“Excellent service and product”

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Posted 7 months ago

“Items arrive on time. Products are good. I particularly like the bars of hair shampoo. Wonderful lather and they last ages! Great that there are no bottles to dispose of.”

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Posted 7 months ago

“I like your products alot, they work well with my sensitive skin/acne and smell great too 👍 👌.”

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Posted 7 months ago

“Very pleased with my orders over the last few years. Really easy to order & navigate the website. Lovely products ☺️😍”

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Posted 7 months ago

“I ordered and received sample sizes through MSE site - haven't tried them all properly yet. Shampoo/conditioner seems good, soap difficult to lather so far but nice smell. What I thought completely counter-productive (off-putting) was to be emailed daily to order more products BEFORE I'd even received my sample order above. Mentioned it a few times, but got a robotic response! Good luck with a thoughtful future.”

Helpful Report

Posted 7 months ago

Hi there, Thanks for taking the time to leave a review. We value your feedback as this helps us to identify how we can improve. We are pleased to hear that you have enjoyed trying some of our products! Sorry if you did not want to receive so many emails, you can always manage your preferences by going to the bottom of an email you have received. If you need anything else please let us know at support@gruum.com. Thanks again. Warm regards Mikaela-Team gruum

Posted 7 months ago

“Super sustainable small business looking after everyone’s health and appearance. Great products which care for us and the planet.”

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Posted 7 months ago

“Excellent items planet friendly fast delivery”

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Posted 7 months ago

Hi Caroline, Thanks so much for taking the time to leave a review. Your feedback is lovely to hear and we are pleased that you have had a good experience with us but it doesn't match the 1 star review. Please let us know how we can improve! Warm regards Mikaela-Team gruum

Posted 7 months ago

“I've yet to buy a product from Gruum that I wouldn't heartily recommend, to friend and stranger alike.”

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Posted 7 months ago

“Love gruum, gifted also to my son who is very impressed”

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Posted 7 months ago

“Today was new Gruum day like clean sheets day but opening a new Gruum product. This time it was pro shampoo hair growth bar and matching conditioner. I’ve been a fan of Gruum products for a while now but these bars are next level. Shampoo lathers well as usual conditioner is absolutely mega. I didn’t need to use as much as normal and my hair feels amazing. Don’t know about the hair growth yet but watch this space. Only slight downside is that the smell is not very noticeable and I do like a nice strong perfume in my shampoo. It’s a small concern because of the amazing performance though and I will definitely stick with it now”

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Posted 7 months ago

“Beautiful products, I bought as a gift for a friend and she loved them !”

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Posted 7 months ago

“Lovely products and easy to order, I would recommend Gruum.”

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Posted 7 months ago

“Love the ethos of this company and its products. Easy website to order from.”

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Posted 7 months ago

“Very clear site. Easy to order. Absolutely beautiful products at a very affordable price. The shampoo and conditioner bars are fabulous. Everything smells fresh and lovely. I would highly recommend.”

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Posted 7 months ago

“Loving the soap hair products. I have several skin allergies and these products do not have any effect on me. So a big thank you.”

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Posted 7 months ago

“Fabulous products and service and competitive pricing .”

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Posted 7 months ago

“Fabulous products and equally fabulous customer service.”

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Posted 7 months ago

“Love everything I've tried so far”

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Posted 7 months ago

“Nice products in simple packaging. Ordering and delivery is easy.”

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Posted 7 months ago

Gruum is rated 4.7 based on 24,642 reviews