Gruum Reviews

Name: Gruum
Rating: 4.72

4.7 Rating 25,898 Reviews

93 %

of reviewers recommend Gruum

4.7

Based on 25,898 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Gruum:

grüum is a young British brand that’s
on a mission to make skin, hair and self
care products that are kind to you, and
the world we share.

We’re passionate about creating effective, affordable, planet friendly personal care for everyone. Naturally.

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322

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Lovely products, lovely scents! Normally you are not getting so nice scents from sustainable brands (they are just fragrance-free) but Gruum did it! And I got the procucts easily my home door. Especially relaxing sleep mist is my favourite and also my very picky husband loves it”

Helpful Report

Posted 3 months ago

So happy you’re loving the scents 🥹💚 Thanks so much for the lovely feedback! All the best, grüum team

Posted 3 months ago

“My mum has always sworn by Gruum products. I recently ordered the charcoal face mask and my face felt so smooth and shiny afterwards I love it.”

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Posted 3 months ago

We love a mum-approved recommendation 🥹💚 So glad you gave the Charcoal Face Mask a try, that smooth, glowy feeling after is EVERYTHING ✨🙌 Thanks so much for sharing! All the best, grüum team

Posted 3 months ago

“Always a great range of skin friendly products that have always arrived promptly and have been great for my skin”

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Posted 3 months ago

Thank you so much! 💚 We’re thrilled to hear our products are working well for your skin and that everything arrives promptly, that’s exactly what we aim for! ✨ All the best, grüum team

Posted 3 months ago

“I really liked using Gruum’s product.”

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Posted 3 months ago

Thank you for your support, we appreciate your kindness! All the best, grüum team

Posted 3 months ago

“Their products are excellent and smell really good. I try to buy what’s best for the environment and they have very good offers. Also their products are very good to take on holiday as opposed to the big bottled toiletries.”

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Posted 3 months ago

Thank you so much! 💚 We’re so glad you’re enjoying the products and their scents, and that they fit perfectly for travel too ✨♻️ Your support for the environment means a lot! All the best, grüum team

Posted 3 months ago

“I absolutely love these products! The customer service is fantastic, delivery is quick, and everything arrives beautifully packaged. I have very fine hair, and traditional liquid shampoos always left it dry, lifeless, and static no matter what I tried. When I switched to the shampoo bar, I noticed a difference from the very first wash — amazing volume and healthier-feeling hair. Now I use the shampoo bar, a little conditioner on the ends, and a serum on my crown and hairline. This simple routine has transformed my hair. It feels softer, fuller, and easier to manage, and I’m even seeing baby hairs growing back at the front. I’ve only been using it for about a month, but I’m already so happy with the results!”

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Posted 3 months ago

We’re so glad the shampoo bar and your routine are giving your hair more volume, softness, and those baby hairs returning 🙌💚 Thanks so much for sharing and for your kind words about our service! All the best, grüum team

Posted 3 months ago

“I've ordered several times from Gruum and have never been disappointed. Easy to navigate website, wide range of products at great prices and speedy delivery”

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Posted 3 months ago

“I've loved everything thing ordered from gruum, skin, hair and body care.”

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Posted 3 months ago

“Still waiting for the "free" products that actually cost a fiver in postage. Thought it was too good to be true. No wonder it's taken you so long to get in touch with my first (and last) order. Suspect it's all a scam and will be contacting Trading Standards. Utter disgrace.”

Helpful Report

Posted 3 months ago

Thank you for sharing your experience. We want to assure you that we take all concerns seriously. We use standard Royal Mail for shipping, which can take up to 10 business days, and we don’t currently have a system that notifies us if an order hasn’t been received or delivered. That’s why we always encourage our customers to reach out to us directly, so we can provide assistance and support. We’ve now reached out to you privately in hopes of finding a solution that works for you. We truly appreciate your patience and the opportunity to make things right, and we hope we can resolve this together. All the best, grüum team

Posted 3 months ago

“have gotten free products from them before through my railcard or something i’m not entirely sure how, but they’re always amazing and great quality, keep that up. i will be buying products now.”

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Posted 3 months ago

“Lovely products. Arrived very quickly after ordering. Can definitely recommend this company.”

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Posted 3 months ago

“I regularly order for my own use and gifts , a variety of Gruum products . The home fragrances are wonderful , concentrated and powerful and you only need a bit to fragrance a room making them great value and long lasting . I was also lucky enough to receive the advent calendar for Christmas . It contained a cross section of all available products and I’m currently working my way through them and loving them all !”

Helpful Report

Posted 3 months ago

Hi Zoe, Thank you so much for your continued support – it means such a lot to us that you choose grüum for both yourself and as gifts. We’re thrilled you’re enjoying the home fragrances and finding them long-lasting and great value – that’s exactly what we aim for. And how lovely that you received the advent calendar! It’s wonderful to hear you’re working your way through it and loving the variety. We truly appreciate you taking the time to share this. Warm Regards, Andrea – team grüum

Posted 3 months ago

“The products are high quality”

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Posted 3 months ago

Hi there, Thank you so much for your kind words! We’re so pleased to hear you’re enjoying the quality of our products – that’s exactly what we strive for. We really appreciate you taking the time to share your feedback. Warm Regards, Andrea – team grüum

Posted 3 months ago

“Ive purchased Gruum products before and I love them but my latest order is for a friend, who likes vegan friendly, kind to animals, products. I don't think she has tried them before so I hope she loves what I have bought her!”

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Posted 3 months ago

Hi Dawn, Thank you so much for your continued support — we’re delighted you’ve been enjoying your grüum products. How lovely to gift them to a friend as well, especially knowing they align with her vegan-friendly, kind-to-animals values. We hope she loves them just as much as you do. Warm Regards, Andrea - team grüum

Posted 3 months ago

“Great natural products, efficiently delivered with friendly service. The soaps and shampoos are great to use, having some more soap dishes and travel soap boxes easily available would be an improvement.”

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Posted 3 months ago

Hi Mark, Thank you so much for your thoughtful review. We're delighted to hear you're enjoying the natural products and that everything arrived smoothly. It’s wonderful to know the soaps and shampoos are working so well for you. We really appreciate your suggestion about having more soap dishes and travel soap boxes available. Feedback like yours helps us shape what we offer, and it’s always helpful to hear what would make the experience even better. Thank you again for taking the time to share your thoughts and for supporting grüum. Warm Regards, Andrea - team grüum

Posted 3 months ago

“I love the products, especially the room sprays! Also highly recommended the face mask bars”

Helpful Report

Posted 3 months ago

Hi Ms Gillespie, Thank you so much for your lovely feedback! We're absolutely delighted to hear how much you're enjoying the products, especially the room sprays – they’re such a beautiful way to refresh a space. It’s also wonderful to know the face mask bars have been a hit. They’re a real treat for a little self-care moment, so we’re thrilled they’ve found a place in your routine. We truly appreciate you taking the time to share your recommendation – it means the world to us. Warm Regards, Andrea - team grüum

Posted 3 months ago

“The quality of the products is very poor . Will never buy from you again.”

Helpful Report

Posted 3 months ago

Hi Glyn, Thank you for taking the time to share your feedback. We’re very sorry to hear that you were unhappy with the quality of the products you received. This is certainly not the standard we aim to provide, and we truly value comments like yours as they help us to improve. If you would be willing to share a little more detail about which product you’re referring to and what the issue was, we would really appreciate the opportunity to look into this further for you. Please feel free to contact us at support@gruum.com, and our team will be more than happy to assist. Kind regards, The grüum Team

Posted 3 months ago

“Great site, great products. Simple, straight and easy to use the site. Highly recommend.”

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Posted 3 months ago

Thank you, Maxine! Really glad you’re enjoying the site and the products — we love keeping things simple and easy. Appreciate the recommendation! – team grüum

Posted 3 months ago

“I love Gruum's shampoos. They clean my long, curly hair really well, without leaving it dry and they last for ages. A couple of rubs in my palms and that's all I need. They're also super-handy when travelling, being small, light and of course they don't leak! They may look expensive for something small but they last way, way longer than a bottle of shampoo - and after all, most of what one is buying in liquid shampoo is water anyway.”

Helpful Report

Posted 3 months ago

Thank you so much, Rebecca! It’s amazing to hear how well our shampoo bars work for your long, curly hair — clean, soft, and never dry is exactly what we hope for. We’re so glad you're finding them long‑lasting too; a little really does go a long way! And yes, they’re absolute lifesavers for travelling. We really appreciate you sharing your feedback. – team grüum

Posted 3 months ago

“I ordered a bunch of products from Gruum. The face wash is fabulous stuff and the foot cream got a big thumbs up from my wife. I’ll definitely be ordering more.”

Helpful Report

Posted 3 months ago

Thanks, Andrew! We’re thrilled you enjoyed your grüum goodies — especially hearing that the face wash was a winner and the foot cream got a big thumbs‑up from your wife! That absolutely makes our day. Looking forward to sending more your way when you’re ready. – team grüum

Posted 3 months ago

Gruum is rated 4.7 based on 25,898 reviews