Gruum Reviews

Name: Gruum
Rating: 4.72

4.7 Rating 25,489 Reviews

93 %

of reviewers recommend Gruum

4.7

Based on 25,489 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

About Gruum:

grüum is a young British brand that’s
on a mission to make skin, hair and self
care products that are kind to you, and
the world we share.

We’re passionate about creating effective, affordable, planet friendly personal care for everyone. Naturally.

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Julia Whitwam

Una Griffiths

Barbara Ritchie

Mrs Deborah Parish

Gruum 5 star review on 7th February 2026

Oluwabusayo Oluwafunke Oyebode

318

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I absolutely love the room fragrance spray and reed diffuser I have from Gruum The scents are so lovely and dont smell atal chemically like many other room fragrances. Love em , highly recommended!”

Helpful Report

Posted 11 months ago

“I was very easy to place an order and I am truly happy with those things! Many thanks”

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Posted 11 months ago

“This room spray is the best scent to come out of my bathroom! Easy ordering and delivery process.”

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Posted 11 months ago

“Nice but the sample pack is small”

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Posted 11 months ago

“These products are amazing, I have the sleep wellness kit, I’ve had a couple of the diffusers and also the different hair products and I would highly recommend them to everyone, brilliant products 🥰”

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Posted 11 months ago

“Great products all smelly lovely”

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Posted 11 months ago

“Products are so good!! Sprays smell so nice, soaps don't irritate my skin at all”

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Posted 11 months ago

“Nice products, reasonable prices "on sale". I don't like the marketing strategy of always having a hire price crossed out and saying everything is an "exlusive sale" - seems disingenuous. But if you look past that and look at the prices as regular prices, they're above average products for a standard price.”

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Posted 11 months ago

“I purchased the home fragrances pack and was very pleased with them, a great fragrance and long lasting”

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Posted 11 months ago

“I really wanted to like Gruum products, their heart seems to be in the right place and I'd love to be more environmentally friendly in my day-to-day life, but... The products just aren't great (for me at least). The fragrances can be very hit-or-miss, I've had a couple of 'room ordorizers' (air freshners) and they smell very old fashioned (ie. like a nursing home), the shower gel bars are pretty much unusable due to not 'lathering-up' – I can often spend several minutes rubbing them against an abrasive wash cloth before there's enough suds to use. So, B+ for effort, E for execution. :-(”

Helpful Report

Posted 11 months ago

Hi Stuart, Thanks for taking the time to leave a review. We are sorry to hear that you have not been entirely satisfied with our products. We really appreciate your feedback as we are always trying to identify areas where we can improve and grow our business. I have passed on your comments to our Product Development Team for their consideration. Thanks again. Warm regards Mikaela-Team gruum

Posted 11 months ago

“Very poor in my opinion. Waited weeks for products to arrive.”

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Posted 11 months ago

Hi there, Thanks for taking the time to leave a review. We are sorry to hear that you waited a long time for your order to arrive. We do our best to despatch orders within 24 hours however sometimes during promotional campaigns there can be slight delays with despatch. Sometimes there are delays with couriers and orders can get lost but we will always do our best to put things right if your order gets lost in transit. If you need anything else please get in touch at support@gruum.com and we will be happy to help. Warm regards Mikaela-Team gruum

Posted 11 months ago

“I have received 2 orders so far, and I have to say I am impressed. Great quality and value for money, that I haven't found elsewhere.”

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Posted 11 months ago

“Fantastic products. Smell amazing”

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Posted 11 months ago

“I recently started using Gruum products after using the free gift system, I have to say I'm really pleased with their products and have since ordered a lot more products 😊. Very satisfied with all their products so far.”

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Posted 11 months ago

“Really good everything they do - I especially like the face serums and the room sprays - I wish the room sprays were available in a much larger size though ! X”

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Posted 11 months ago

“The candle melts smells amazing!! We left it in the bathroom and ita lush! We are excited to try other products from Grum🤍”

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Posted 11 months ago

“Fantastic shampoo and conditioner bars, my hair is in such good condition since using, and helpfully the conditioner bar is a different colour”

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Posted 11 months ago

“The product I bought is excellent and at a good price. My first order never arrived for some reason but I contacted customer services and had a replacement within a couple of days.”

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Posted 11 months ago

“I have been ordering this product since I moved to the UK from South Africa. It is great! The site is easy to use, clean and the user experience makes it easy for me to navigate to what I want, while also getting prompts at times to what I may need. I will continue to use this site and all its products and would suggest it to others!”

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Posted 11 months ago

“Awesome product! I'm delighted”

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Posted 11 months ago

Gruum is rated 4.7 based on 25,489 reviews