Gruum Reviews

Name: Gruum
Rating: 4.72

4.7 Rating 25,441 Reviews

93 %

of reviewers recommend Gruum

4.7

Based on 25,441 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

About Gruum:

grüum is a young British brand that’s
on a mission to make skin, hair and self
care products that are kind to you, and
the world we share.

We’re passionate about creating effective, affordable, planet friendly personal care for everyone. Naturally.

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319

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I love all the Grüum products I use especially the moisturiser. They last a long time and now I'm looking forward to the softer plastic packaging as I'll be able to use it to the last drop.”

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Posted 8 months ago

“I haven’t tried the products yet but service and delivery was great”

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Posted 8 months ago

“I never received my order.”

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Posted 8 months ago

Hi Rachel, We’re really sorry to hear your order didn’t arrive - We’ve just sent you an email to confirm your delivery address so we can get a replacement sent out right away. Best Regards, Andrea - team gruum

Posted 8 months ago

“Products are great, easy to use and free of unnecessary additives. I particularly like the shampoo bar, which lathers straight away and lasts for ages”

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Posted 8 months ago

“I got a free box of Grüum products through Vodafone rewards, and the minute I smelled the amazing products I was hooked. My skin is so much healthier, the products don’t leave any stickiness or residue, they are indulgent at a friendly price. My friends have even commented on how good my skin is looking and they had no idea I had changed my skincare! I have just received my first order of hair care and I’m confident that they will be just as good.”

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Posted 8 months ago

“Great deal from Gruum fast delivery enjoying using lovely products”

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Posted 8 months ago

“I started using Grüum a couple of years ago, I was hesitant since trying other Shampoo Bars and not getting on with them at all. However, I LOVE these products especially the Shampoo Bars!! Cannot recommend them enough, fast easy delivery, reasonably priced, locally made, just PERFECT!”

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Posted 8 months ago

“Some really great products! Kind to skin & wonderful fragrances too.”

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Posted 8 months ago

“The face wash and hair serum are good, however I find the design of the containers very dull looking. also,the body butters that are place in a box melts, therefore I would suggest wrapping in paper first before placing in the box since the company is trying to not use much plastic .The body butter is rich and I did like this product,apart from it melting before I even open the small box placed into.”

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Posted 8 months ago

Hi there, Thanks so much for your thoughtful feedback — we're really pleased to hear you’re enjoying the face wash and hair serum, and that you found the body butter rich and effective! We completely understand your concerns about the packaging. We’re always working to find the right balance between sustainability and practicality, and your suggestion about wrapping the body butter in paper before boxing it is a really helpful one — we'll definitely pass that along to our product team. As for the design, we aim for a minimalist look, but we appreciate that it’s not to everyone’s taste. Feedback like yours helps us grow and improve, so thank you again for sharing your experience. Best wishes, Andrea - team gruum

Posted 8 months ago

“I was made aware of Grüum by Martin Lewis / Moneysaving Expert when they were highlighting a special deal that was on, last summer I think, in which I received a cool little pack of the factor 30 sun cream, a soap and something else, and all for £5, which was amazing value. I have very sensitive skin, having life long eczema, so was skeptical of it agreeing with my skin, but I needn’t have worried, my skin loved it, and it’s now the only sun cream I use. Thanks Grüum, and keep up the good work.”

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Posted 8 months ago

“I have had a few of the "only pay postage" offers via Railcard. They are always nicely & securely packaged. I like the room diffusers & especially like the sun cream for the skin and lips but can't get on with the soap (I have tried a few) or the skin rubs. Even though we have a water softener I can't get them to lather.”

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Posted 8 months ago

“A delightful fragrant and soothing product for my face easy to carry when travelling”

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Posted 8 months ago

“I ordered a small pack of facial sun care products from Grüum, and found the process simple & effective. Above all, the quality of the products stood out - especially the aftersun balm (in the shape of a disc), which made an immediate difference to my wife on our recent holiday.”

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Posted 8 months ago

“The shampoo is nice and it lathers up so quickly. I’m not sure about the benefits but my husband seems to like a bar of soap for washing his hair and this works for him well. I’ll be getting a replacement for him soon.”

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Posted 8 months ago

Hi there, Thanks so much for your lovely comment, we’re really glad to hear you love the Shampoo Bar! It looks like the 3-star rating might have been selected by mistake, but either way, we really appreciate your support and feedback. 💚 If there’s anything else we can help with, just let us know! Best wishes, Andrea - team gruum

Posted 8 months ago

“Very good service. Products are top class.”

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Posted 8 months ago

“I've repeatedly ordered from Gruum and always found their products to be good - the only thing I've had that has been a slight disappointment is some a free reed diffuser, where the scent wasn't very strong (though I've had other diffusers before and since that have been of a good strength)”

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Posted 8 months ago

“I love the gruum products that I received through the post. The spf face cream is brilliant and a little goes a long way. In the evening I wash it off with the oil bar and it's really improved my skin. The spf lip balm is equally as nice and protects my lips and moisturises them. Ordering was seamless and delivery was quick and the items were well packaged.”

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Posted 8 months ago

“Simon and his team have a great range of products at Gruum. I haven't yet tried a product I didn't like and find effective. Their moisturisers are sublime. However, what I appreciate more about Gruum is that they are a company that values sustainability, and their products are excellent value. Where big branded skin products can be ridiculously expensive, with Gruum, you are getting exceptional quality at the right price! I highly recommend you try some of their products. Keep up the good work Gruum!”

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Posted 8 months ago

“Excellent products, fabulous customer services, would recommend to friends and family.”

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Posted 8 months ago

“I am so very pleased to know about Gruum. I love the products and also the ethos/values of the Company. I have used a wide variety of Gruum products and love them all. Ive also given Gruum products as gifts to friends and relatives, and they are now fans too.”

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Posted 8 months ago

Gruum is rated 4.7 based on 25,441 reviews