Gruum Reviews

Name: Gruum
Rating: 4.72

4.7 Rating 24,643 Reviews

93 %

of reviewers recommend Gruum

4.7

Based on 24,643 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

About Gruum:

grüum is a young British brand that’s
on a mission to make skin, hair and self
care products that are kind to you, and
the world we share.

We’re passionate about creating effective, affordable, planet friendly personal care for everyone. Naturally.

Visit Website

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Gruum 5 star review on 4th December 2025

311

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Products are so good!! Sprays smell so nice, soaps don't irritate my skin at all”

Helpful Report

Posted 8 months ago

“Nice products, reasonable prices "on sale". I don't like the marketing strategy of always having a hire price crossed out and saying everything is an "exlusive sale" - seems disingenuous. But if you look past that and look at the prices as regular prices, they're above average products for a standard price.”

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Posted 8 months ago

“I purchased the home fragrances pack and was very pleased with them, a great fragrance and long lasting”

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Posted 8 months ago

“I really wanted to like Gruum products, their heart seems to be in the right place and I'd love to be more environmentally friendly in my day-to-day life, but... The products just aren't great (for me at least). The fragrances can be very hit-or-miss, I've had a couple of 'room ordorizers' (air freshners) and they smell very old fashioned (ie. like a nursing home), the shower gel bars are pretty much unusable due to not 'lathering-up' – I can often spend several minutes rubbing them against an abrasive wash cloth before there's enough suds to use. So, B+ for effort, E for execution. :-(”

Helpful Report

Posted 8 months ago

Hi Stuart, Thanks for taking the time to leave a review. We are sorry to hear that you have not been entirely satisfied with our products. We really appreciate your feedback as we are always trying to identify areas where we can improve and grow our business. I have passed on your comments to our Product Development Team for their consideration. Thanks again. Warm regards Mikaela-Team gruum

Posted 8 months ago

“Very poor in my opinion. Waited weeks for products to arrive.”

Helpful Report

Posted 8 months ago

Hi there, Thanks for taking the time to leave a review. We are sorry to hear that you waited a long time for your order to arrive. We do our best to despatch orders within 24 hours however sometimes during promotional campaigns there can be slight delays with despatch. Sometimes there are delays with couriers and orders can get lost but we will always do our best to put things right if your order gets lost in transit. If you need anything else please get in touch at support@gruum.com and we will be happy to help. Warm regards Mikaela-Team gruum

Posted 8 months ago

“I have received 2 orders so far, and I have to say I am impressed. Great quality and value for money, that I haven't found elsewhere.”

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Posted 8 months ago

“Fantastic products. Smell amazing”

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Posted 8 months ago

“I recently started using Gruum products after using the free gift system, I have to say I'm really pleased with their products and have since ordered a lot more products 😊. Very satisfied with all their products so far.”

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Posted 8 months ago

“Really good everything they do - I especially like the face serums and the room sprays - I wish the room sprays were available in a much larger size though ! X”

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Posted 8 months ago

“The candle melts smells amazing!! We left it in the bathroom and ita lush! We are excited to try other products from Grum🤍”

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Posted 8 months ago

“Fantastic shampoo and conditioner bars, my hair is in such good condition since using, and helpfully the conditioner bar is a different colour”

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Posted 8 months ago

“The product I bought is excellent and at a good price. My first order never arrived for some reason but I contacted customer services and had a replacement within a couple of days.”

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Posted 8 months ago

“I have been ordering this product since I moved to the UK from South Africa. It is great! The site is easy to use, clean and the user experience makes it easy for me to navigate to what I want, while also getting prompts at times to what I may need. I will continue to use this site and all its products and would suggest it to others!”

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Posted 8 months ago

“Awesome product! I'm delighted”

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Posted 8 months ago

“I love these products! I took a gamble ordering tbem because I have sensitive skin and can have problems with changing my skincare routine. These products are fantastic and I won’t be changing ever again! I love the fact it’s affordable and products are excellent quality and the packaging is eco friendly and sustainable.”

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Posted 8 months ago

“I always receive good service from Gruum when I place an order. I always have a range of their products at home which I enjoy using. The SPF creams are nice to apply and work very well. I also like to top up my order with a bag of wonky soap bars which are a great alternative to normal shower gel and better for the environment. I have ordered from Gruum in the past and will do so again in the future.”

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Posted 8 months ago

“Ordered a discounted pack to try out your products. Loved the Reviving face gel so much l have just ordered some more. ☺️ Have ordered some fragrances too!! ☺️”

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Posted 8 months ago

“Ethical company with high standards and who are proud of what they do. This is what I get from my ordering of products and observation of the company. Love the soaps especially mint one in the morning. The Har Pro shampoo bar for hair growth is the absolute best: easy to carry around, lathers well and seems to lessen hair fall. I’ve ordered the kids shampoo bar for my niece and she loves it.”

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Posted 8 months ago

“Good informative site, well packaged on delivery and nice products”

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Posted 8 months ago

“I ordered these products on a whim after trying everything for my dry skin. After a couple of uses of the face wash and gel I have seen a dramatic difference with my skin feeling less angry, calmer and generally nourished. My daughter has used this for her teenage spots and they too have calmed down and are less sore. I’ll be reordering”

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Posted 8 months ago

Gruum is rated 4.7 based on 24,643 reviews