Gruum Reviews

Name: Gruum
Rating: 4.72

4.7 Rating 24,020 Reviews

93 %

of reviewers recommend Gruum

4.7

Based on 24,020 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

About Gruum:

grüum is a young British brand that’s
on a mission to make skin, hair and self
care products that are kind to you, and
the world we share.

We’re passionate about creating effective, affordable, planet friendly personal care for everyone. Naturally.

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Gruum 5 star review on 20th October 2025

308

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Lovely products. And shipped quickly.”

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Posted 4 months ago

“Never received it, emailed but no response”

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Posted 4 months ago

Hi Andrea, Thanks for taking the time to leave a review. We are sorry to hear that you have not received your order. I have had a look into this for you and I can see that your latest order was returned to us and we reached out to you on 17/06 to follow up on this. Don't worry though, I have sent you a private email to help resolve this. Please check your inbox for an email from support@gruum.com and we will get this sorted out for straight away! Warm regards Mikaela-Team gruum

Posted 4 months ago

“Disappointed by the quality of the product - the packaging of the product is really poor for the price of the items. Won't buy again.”

Helpful Report

Posted 4 months ago

Hi there, We’re really sorry to hear that you were disappointed with the quality and packaging of your product. We take feedback like yours seriously, and we’re always looking for ways to improve. We understand your frustration, especially when you're investing in a product, and we’ll be sure to review your comments with our team. We hope you’ll reconsider in the future and give us another chance. Thanks for sharing your thoughts with us! Warm regards, Andrea-team gruum

Posted 4 months ago

“Ordered the travel essentials set for my partner and myself and every piece was full of natural fragrance and great on the skin. I especially liked the shampoo bar”

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Posted 4 months ago

“Excellent, effective products. Great for sensitive skin. I'd like some more intensive hair conditioner in a pot or bottle. (Or as a serum concentrate?) The conditioner bars don't work great on my hair. Fave product is the Daily Defence Lotion spf 50. Thanks so much.”

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Posted 4 months ago

“Splendid product .highly recommend”

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Posted 4 months ago

“Love Gruum products, been using them for years. Great ingredients, fair prices and excellent quality. Especially love the sun screen and after sun bar, great for sensitive skin too. Warmly recommended Gruum!”

Helpful Report

Posted 4 months ago

“Simply divine! I adore all the skin and hair oils… they’re a treat .. moisturising and silky.. small lovely .. the body massage bars are lovely and nourishing. The reed diffusers smell amazing! As so the wax melts.. long lasting and lingering.. the packaging is beautiful .. the advent calendar was astounding! X I love grüum… love the discounts and subscribe and save… discovery club is always a lovely surprise.. sun are stuff is amazing.”

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Posted 4 months ago

“Fabulous range of products”

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Posted 4 months ago

“I love all their products -you can tell they are good for your skin. Pleasant smell ( not overly perfumed). Sun cream lasts well even after swimming. Been ordering regularly since they started”

Helpful Report

Posted 4 months ago

“The products are good and can tell they are made with care, the only think I think the company could think to include, is for the after sun oil bar to release a little packaging for it that’s maybe plastic or stronger as the paper one disintegrates after a while, to keep sustainability I would sell the normal paper ones and the hard packaging separate so people can reuse them”

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Posted 4 months ago

“When will you reply ,to my emails ?”

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Posted 4 months ago

“Had several orders delivered already good quality products and prompt delivery”

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Posted 4 months ago

“I use the spf 50 everyday and it lasts so long! None greasy and soaks into the skin nicely”

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Posted 4 months ago

“Absolutely love this brand ! Only just discovered it as part of a subscription box. First time I’ve kept really soft skin after sun exposure - love the facial oil and I’m usually quite sensitive but these products work with you - love them 🫶 highly recommended, the website is super easy to order from, thanks for the lovely products xx”

Helpful Report

Posted 4 months ago

“I use Grüum products for the majority of things but I still have to go to another company for toothpaste. I know you do tablets but I don’t get on with them. Can you do eco friendly toothpaste please? 🙏”

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Posted 4 months ago

“I never received this product”

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Posted 4 months ago

Hi Ann, Thanks for your review. Sorry to hear that your order did not arrive. I have looked into this for you and I can see that my colleague was waiting for a reply from you regarding this at the end of May. Don't worry though, I have sent you a private email so that we can resolve this for you swiftly. Please check your inbox for an email from support@gruum.com and we will get this sorted! Warm regards Mikaela-Team gruum

Posted 4 months ago

“good products. Bought for my husband the shampoo and conditioner bars. Bought the tins to keep them in which I thought would be a good idea - avoids messy soap scum around the shower - however despite the netting it is becoming increasingly difficult to handle, which is to be expected I suppose. Could do with a genius invention to make this easier. Overall nice products though and I would buy again.”

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Posted 4 months ago

“I ordered the summer travel set. I have Eczema so I have to be careful. This set smelt beautiful, it went on easy and most importantly my skin loved it! Good size for travelling and goes further than you think.”

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Posted 4 months ago

“I ordered the summer skin care package, I am really loving the spf lib conditioner and the vit C after sun face bar in particular, really nice product and very eco friendly packaging for the products”

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Posted 4 months ago

Gruum is rated 4.7 based on 24,020 reviews