Gruum Reviews

Name: Gruum
Rating: 4.72

4.7 Rating 26,957 Reviews

93 %

of reviewers recommend Gruum

4.7

Based on 26,957 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Gruum:

grüum is a young British brand that’s
on a mission to make skin, hair and self
care products that are kind to you, and
the world we share.

We’re passionate about creating effective, affordable, planet friendly personal care for everyone. Naturally.

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327

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Most of the products I have tried I would re-purchase regularly. I like the simplicity and sustainability of the brand ethos. The prices are very fair.”

Helpful Report

Posted 6 months ago

Hi there, Thank you so much for the wonderful review. We’re thrilled you’re enjoying Gruum’s simplicity and sustainability. If you ever need recommendations or have questions, we’re here to help. Kind regards, Team Gruum

Posted 6 months ago

“Love the company, love the products. I'm very happy with my order and the service provided..”

Helpful Report

Posted 6 months ago

Hi Elisabeth, Thank you so much for the lovely review. We’re glad you’re happy with your order and the service. Your support really means a lot to us. Kind regards, Team Gruum

Posted 6 months ago

“Fantastic response to a request made directly about a purchase but. . . Website is clunky and difficult to navigate with razors, not blades being impossible to access.”

Helpful Report

Posted 6 months ago

Hi Haydn, Thanks for your feedback. We’re glad you found the response helpful, and we’re sorry to hear the website is challenging to navigate and that razors are hard to access. We’ll pass this on to the team to look into improvements. If you’d like any help finding the right product or getting what you need, please feel free to contact us at support@gruum.com, and our team will be more than happy to assist. Kind regards, The grüum Team

Posted 6 months ago

“Lovely products, beautifully presented. I find the harvekst hair density serum very soothing on my scalp and noticeable less hair loss.”

Helpful Report

Posted 6 months ago

Hi there, Thank you for the lovely review! We’re really glad you’re enjoying Gruum and that the Harvekst hair density serum is soothing and helps with hair loss. If you ever need recommendations or have questions, we’re here for you. Kind regards, Team Gruum

Posted 6 months ago

“Their ethical products are made from sustainable materials which take care of our planet.”

Helpful Report

Posted 6 months ago

Hi there, Thank you so much for your lovely review! We truly appreciate you taking the time to share your kind words, and we’re really glad to hear you’ve had a positive experience with us. Warm regards, Mikaela-Team grüum

Posted 6 months ago

“Honestly, I'm afraid to write a raving review just because I really don't want anything about Gruum to change. The offers, the quality of the product or the excellent delivery of their packages...”

Helpful Report

Posted 6 months ago

Hi there, Thank you for the kind words! We’re so glad you’re enjoying Gruum and that our offers, quality, and delivery consistently meet your expectations. Your support means a lot to us. Kind regards, Team Gruum

Posted 6 months ago

“I bought the three set pulse oil and loved it as it definitely works especially the concentrate one! Would buy again soon!”

Helpful Report

Posted 6 months ago

Hi Joan, Wonderful to hear you loved the three-set pulse oil! We’re thrilled it’s working well for you and that you’d buy again soon. If you need any recommendations or have questions, we’re here for you. Kind regards, Team Gruum

Posted 6 months ago

“I’ve been really impressed with the”Gruum”cosmetics line. The products feel beautifully made and very gentle on the skin. What I loved the most, however, is their lip oil – it’s incredibly nourishing, not sticky at all and leaves the lips looking soft and glossy. It’s quickly become a staple in my handbag.”

Helpful Report

Posted 6 months ago

Hi Arina, Thank you for your review. We’re really glad to hear you’ve been impressed with our products and that the lip oil has become a favourite for you. We’re sorry to see the 1‑star rating, though — if there’s anything that didn’t go quite right or anything we can help with, please let us know. You can reach us anytime at support@gruum.com. We’d be happy to assist. Kind regards, Gruum team

Posted 6 months ago

“Discovered the lavender Gruum via a friend giving me a gift from there. Slowly i have purchased more and more products. None have disappointed. So much so, I now gift to friends. The youth skin serum has changed my skin texture and appearance big time, along with prickly pear oil. Absolute god send. The lavender roller ball pulse point is also a staple. Such a peaceful sleep. Even hubby uses it. Please give Gruum a chance. Their ethos is also worth thinking about too.”

Helpful Report

Posted 6 months ago

Hi Janice, Thank you for your wonderful review! We’re thrilled to hear that our lavender range and the youth skin serum, prickly pear oil, and lavender roller ball have become staples for you—and that they’ve helped with sleep and skin texture. It’s lovely to know you’re sharing Gruum with friends too. We appreciate your support and are glad our ethos resonates with you. Kind regards, Team Gruum

Posted 6 months ago

“I’ve purchased body soaps before and this is what I ordered again. I’ve used a suncream too and I’ve been pleased with my purchases. I’d recommend and it’s nice to use more natural products.”

Helpful Report

Posted 6 months ago

Hi there, Thank you for your lovely review! We’re happy to know you’re enjoying our body soaps and sun cream, and that you’re happy with choosing more natural products. Kind regards, Team Gruum

Posted 6 months ago

“Great products excellent price super service”

Helpful Report

Posted 6 months ago

Hi Rebecca, Thank you so much for your amazing review and the 5 stars! We are so pleased to hear you are enjoying your products! Warm regards Mikaela-Team grüum

Posted 6 months ago

“I really love Gruum products. My favourite is the charcoal and lemongrass soap which really helps my rosacea.”

Helpful Report

Posted 6 months ago

Hi Bonnie, Thank you for your lovely review! We’re thrilled to hear the lemongrass soap helps with rosacea. Kind regards, Team Gruum

Posted 6 months ago

“I'm interested in room fragrances / candles rather than skincare and beauty. I have found the ideal scent from the £18 intro offer and now wait for the sale time to purchase the candle scent I love - long lasting and house filling Spicy Naranja. Thank you for restoring my faith in house fragrance From Clare Devon”

Helpful Report

Posted 6 months ago

Hi Clare, Thank you for your review! We’re thrilled you’ve found your ideal scent with our intro offer and that our house fragrances have restored your faith. If you need any help or recommendations for future purchases, just let us know. Kind regards, Team Gruum

Posted 6 months ago

“Received my hair serum in good time, I can't review the product as I brought it for my daughter but she said she happy with it.”

Helpful Report

Posted 6 months ago

Hi there, Thanks for your review! We’re glad the delivery was timely and your daughter is happy with the serum. If you need anything else, just let us know. Kind regards, Team Gruum

Posted 6 months ago

“I really like all the mists, so calming and relaxing. Makes me feel like im in a lavander fields. I really liked the bath oil as well, very nourishing”

Helpful Report

Posted 6 months ago

“The candles were gorgeous, no black soot off them and the smell lasted for ages, lovely”

Helpful Report

Posted 6 months ago

Hi Maria, Thank you for your lovely review! We’re thrilled to hear the candles performed beautifully. Kind regards, Team Gruum

Posted 6 months ago

“The product is great, good quality and delivery. Will definitely be getting more from gruum again.”

Helpful Report

Posted 6 months ago

Hi there, Thank you for your review! We’re delighted you’re happy with the product, quality, and delivery, and we look forward to having you back for more from Gruum. Kind regards, Team Gruum

Posted 6 months ago

“I have been using gruum for years now and love there products- trying to get to a point where most my skin and hair care is from them! I have reccomened the body oil to so many friends and they all love it!”

Helpful Report

Posted 6 months ago

Hi Bessie, Thank you for your lovely review! We’re so pleased you’ve been with Gruum for years and that you love the body oil enough to recommend it to friends. We really appreciate your support and look forward to continuing to bring you great skin and hair care. Kind regards, Team Gruum

Posted 6 months ago

“I purchased some Home Fragrance and Diffusers. I am so impressed with the quality of these products and so many visitors toy home have commented on the fragrance. The website is easy to navigate and I enjoyed free delivery also. I will purchase from Grüum again.”

Helpful Report

Posted 6 months ago

Hi Orla, Thank you for your lovely review! We’re so pleased to hear you’re impressed with our Home Fragrance and Diffusers, and it’s wonderful that your visitors have noticed the scent too. We’re glad the website was easy to use and that you enjoyed the free delivery. We really appreciate your support and look forward to welcoming you back to grüum! Kind regards, Gruum team

Posted 6 months ago

“I have been using Gruum products for a few years (shampoos, conditioners, soaps, creams) and would say that these are very, very good quality! Creams are not irritating my very sensitive skin, soaps are not drying my dry skin, and shampoos are excellent quality and good for travel! Customer service is responsive and efficient. I am very happy with the products and the service.”

Helpful Report

Posted 6 months ago

Hi Erika, Thank you for your wonderful review! We’re so glad to hear you’ve been enjoying our shampoos, conditioners, soaps, and creams over the years. It’s great to know the creams work well with your sensitive skin, the soaps don’t dry your skin, and the shampoos are perfect for travel. We’re also happy to hear you’ve had a good experience with our customer service. We really appreciate your continued support! Kind regards, Gruum team

Posted 6 months ago

Gruum is rated 4.7 based on 26,957 reviews