Gruum Reviews

Name: Gruum
Rating: 4.72

4.7 Rating 26,953 Reviews

93 %

of reviewers recommend Gruum

4.7

Based on 26,953 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Gruum:

grüum is a young British brand that’s
on a mission to make skin, hair and self
care products that are kind to you, and
the world we share.

We’re passionate about creating effective, affordable, planet friendly personal care for everyone. Naturally.

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327

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Lovely products and excellent service throughout.”

Helpful Report

Posted 6 months ago

Hi Kanak, Thank you for your lovely feedback. We’re thrilled you enjoyed the products and the service throughout. Kind regards, Team Grüum

Posted 6 months ago

“Lovely smells and really nice to use. Would highly recommend 👌”

Helpful Report

Posted 6 months ago

Hi there, Thank you for sharing your lovely feedback. We’re thrilled you loved the lovely scents and found Gruum easy to use. Really appreciate your recommendation! Kind regards, Team Grüum

Posted 6 months ago

“This aromatherapy is lovely and every scent I received I liked and I found out I can buy it at my local matalan store now so intend to do that.”

Helpful Report

Posted 6 months ago

Hi Alexa, Thank you for sharing your lovely feedback. We’re glad you enjoyed the scents and that you can find Gruum at your local Matalan—great to hear you’ll be picking it up there. Kind regards, Team Grüum

Posted 6 months ago

“Products are very good and it is reassuring that they are suszainable products at reasonanle prices.”

Helpful Report

Posted 6 months ago

Hi Brian, Thank you for your kind words. We’re glad you value our sustainable products and find the prices reasonable. You're feedback means a lot :) Kind regards, Team Grüum

Posted 6 months ago

“I ordered a set of three pulse point rollers. They smell gorgeous and the roller feels cool on my skin. I like to apply them when I wake up. As they have different scents they are designed to help you feel a certain way. Pure focus is handy for work days and inner calm for lazy weekends!”

Helpful Report

Posted 6 months ago

Hi Rebecca, Thank you for sharing your experience! We’re thrilled to hear you’re enjoying the pulse point rollers and their different scents — “Pure Focus” for workdays and “Inner Calm” for weekends sounds like the perfect routine. Kind regards, Team Grüum

Posted 6 months ago

“Easy to use website, good information on the website, easy ordering process, fast delivery - great products”

Helpful Report

Posted 6 months ago

Hi Shona, Thank you so much for the wonderful review! We’re thrilled you had a smooth experience with our website and ordering, and that you’re enjoying the products. Kind regards, Team Grüum

Posted 6 months ago

“Conditioner bar is flakey and crumbly comparing to other makers' products. Dissappointing.”

Helpful Report

Posted 6 months ago

Hi there, Thank you for sharing your thoughts on our conditioner bar. We’d love to understand a bit more about your experience so we can improve our products and ensure the best possible results for our customers. If you’re happy to, please reach out to our customer service team at support@gruum.com so we can assist further and explore possible solutions for you. Thank you again for taking the time to provide your feedback—it really helps us improve. Warm regards, Team grüum

Posted 6 months ago

“Honestly, I’m so impressed with this grüum cosmetic set. The absolute star of the show is the badkar Bath & Shower Oil—it’s a total game changer. I love how it feels on my skin; it’s super nourishing and leaves me feeling insanely smooth without that annoying greasy residue some oils have. It’s become my favourite part of my routine because it actually keeps my skin hydrated all day. If you’re looking for something that makes your skin feel soft and pampered, you definitely need to try this!”

Helpful Report

Posted 6 months ago

Hi there, Thank you so much for your amazing feedback! We’re thrilled to hear the badkar Bath & Shower Oil has become a favourite in your routine and is keeping your skin nourished, smooth, and hydrated all day. Your kind words mean a lot to us! Kind regards, Team Grüum

Posted 6 months ago

“Very good products with natural ingredients, good deals, good communication, good delivery. One thing I would recommend is more product ranges as the ones currently are good but some more is beneficial. For example, a specific range for specific skin care types, maybe take advantage of some trends such as the ‘oat’ skin care trend, and advertise these online/influencers, eventually having products in stores. But overall a very good company :)”

Helpful Report

Posted 6 months ago

Hi there, Thank you for the great feedback! We’re glad you’re enjoying our natural ingredients, deals, and delivery. Your suggestion about expanding ranges and exploring trends like oat is noted, we’ll pass this to our product team as we plan future launches. Kind regards, Team Grüum

Posted 6 months ago

“Grüum have a really pleasant,helpful and efficient customer service.That is why I have given them the full 5 stars. Some companies do underestimate the value of great customer service,or their staff don't put enough effort to make it happen. Good value offer on the shampoo bar too.”

Helpful Report

Posted 6 months ago

Hi there, Thank you for your fantastic feedback! We’re thrilled our customer service met your expectations and that you found value in our shampoo bar. Kind regards, Team Grüum

Posted 6 months ago

“Love your products, they work so well with my combination skin”

Helpful Report

Posted 6 months ago

Hi Catriona, Thank you for your wonderful feedback! We’re delighted to hear our products work well with your combination skin. Kind regards, Team Grüum

Posted 6 months ago

“Fantastic products, all easy to use, arrived on time, well packaged”

Helpful Report

Posted 6 months ago

Hi Laura, Thank you for your wonderful feedback! We’re delighted to hear you found our products easy to use and that your order arrived on time and well packaged. 😊 Kind regards, Team Grüum

Posted 6 months ago

“Great products that are kind to the environment”

Helpful Report

Posted 6 months ago

Hi Sally, Thank you for your lovely feedback! We’re so glad you’re enjoying grüum products and appreciate their eco-friendly approach. Kind regards, Team grüum

Posted 6 months ago

“Love all the products especially the under eye roll on eye treatment and the face oil - very good value !”

Helpful Report

Posted 6 months ago

Hi Fee, Thanks so much for the lovely review. We’re thrilled you’re enjoying the under-eye roll-on and the face oil, and that you feel you’re getting good value from them. We really appreciate you sharing your experience with grüum. 😊 Kind regards, Team grüum

Posted 6 months ago

“I love the room sprays & have them all over the house , what’s changed is the bottle & spray tops are a different shade of cream/white & it makes them look cheap & they’re not! I like simple packaging but please upgrade them to match @£9 a bottle I would expect more, I end up decanting them into my own bottle so they look better”

Helpful Report

Posted 6 months ago

Hi Claire, Thank you for taking the time to share your thoughts and for loving the room sprays. We’re sorry the newer bottle/cream shade has affected the look for you. We’ll pass your feedback to the packaging team and see what we can do to improve the presentation while keeping the simple aesthetic you prefer. If there’s anything else you’d like us to consider, please let us know. Kind regards, Team grüum

Posted 6 months ago

“Always lovely products from Gruum at great prices. I have ordered many items and have been pleased with them all. Delivery is quick and the website is easy to navigate. Great products at great prices.”

Helpful Report

Posted 6 months ago

Hi Jenny, Thank you so much for your kind words! We’re delighted to hear you’ve enjoyed your grüum products and that the ordering and delivery process has been smooth. We really appreciate your support! 😊 Kind regards, Team Grüum

Posted 6 months ago

“Shampoo bar are great would not go back to any other shampoo”

Helpful Report

Posted 6 months ago

Hi Barbara, Thank you for your fantastic feedback! We’re thrilled to hear you love the shampoo bars and wouldn’t go back to any other. That’s exactly what we love to hear! 😊 Kind regards, Team grüum

Posted 6 months ago

“Very happy with my toothpaste tablets and body bar off-cuts. Will order again!”

Helpful Report

Posted 6 months ago

Hi Renny, Thanks so much for your lovely review! We’re thrilled you're happy with the toothpaste tablets and body bar off-cuts. Kind regards, Team grūum

Posted 6 months ago

“I use the sleep sprays and pulse point rollers every night- they are brilliant, and really gentle on my sensitive skin.”

Helpful Report

Posted 6 months ago

Hi there, Thank you so much for sharing your lovely feedback! We’re thrilled to hear the sleep sprays and pulse point rollers are brilliant for you and gentle on sensitive skin. Kind regards, Team grūum

Posted 6 months ago

“I switched to Gruum after becoming frustrated with my regular product manufacturers dragging their heels over excess/non recyclable packaging. Amazed to find the products cheaper, very effective and with mostly natural ingredients. There hasn't been anything that my temperamental menopausal skin has reacted to. My daughter is autistic and very sensitive to scents and textures. We've even found products that she enjoys using with great results. We've not tried the deodorants yet but that's next on the list due to increasing costs and shrinking refill sizes from our current provider. Highly recommend Gruum, there's something for everyone.”

Helpful Report

Posted 6 months ago

Hi Teresa, Thank you for your wonderful feedback! We’re so glad grüum has worked well for both you and your daughter, and that you’ve found our products effective and thoughtfully made. We hope you enjoy trying the deodorants next! Fingers crossed they become a new favourite! Thank you again for your kind words and for recommending grüum. 😊 Kind regards, grüum team

Posted 6 months ago

Gruum is rated 4.7 based on 26,953 reviews