Gruum Reviews

Name: Gruum
Rating: 4.72

4.7 Rating 23,985 Reviews

93 %

of reviewers recommend Gruum

4.7

Based on 23,985 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

About Gruum:

grüum is a young British brand that’s
on a mission to make skin, hair and self
care products that are kind to you, and
the world we share.

We’re passionate about creating effective, affordable, planet friendly personal care for everyone. Naturally.

Visit Website

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Gruum 5 star review on 20th October 2025

308

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“It’s quite friendly to my black skin and I say that because it’s quite difficult for men of my colour to find something that soothes our skin colour but Gruun does. And as for the shampoo, I love the smell of it.”

Helpful Report

Posted 5 days ago

“Hi have not yet used products but have tried soap for hair before and found it fine. The idea behind it is to be spplauded.”

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Posted 5 days ago

“I got the face cleanser and the soapbar shampoo. I absolute love the shampoo and although I have used the cleanser, I prefer to use it as a gel. Personally I find it too strong for my face due the perfumes”

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Posted 5 days ago

“Very good products at reasonable prices. But recently had a voucher that I was unable to use on sale items, which is fine, but when I added a non sale item to use the voucher I then had to pay carriage, because the non sale item was under carriage free, even though sale items were over carriage free. Spoke to Gruum and there was nothing they could do, so I stopped buying.”

Helpful Report

Posted 5 days ago

Hi Dawn, Thank you so much for sharing your thoughts – we truly appreciate it. We’re really glad to hear you’ve been enjoying our products and finding them good value. Regarding the voucher and delivery setup, our system handles sale and non-sale items differently, which can sometimes lead to situations like the one you mentioned when combining offers. Your feedback is extremely helpful, and I’ve shared it with the team so we can continue to refine how our promotions work together. If you ever need a hand or would like us to take another look at anything, we’re always here and happy to help. We’d love to welcome you back whenever the time feels right for you. Warm Regards, Andrea – Team grüum

Posted 3 days ago

“Smells amazing”

Helpful Report

Posted 5 days ago

“I really like Gruum and I think they have a lot of potential. I would love to see some travel kits from them perhaps.”

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Posted 5 days ago

“the shampoo bar was really good for the hair I recommend that the face wash and the face cream was ok It came on time so I’m happy with that I Would love to try other thing”

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Posted 5 days ago

“Affordable products but also great quality. Been using the light moisturiser for a while very good.”

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Posted 5 days ago

“I love Gruum products and I’m not easily pleased. I loved the facial wash and the scent took me to a spa facial .. it was amazing. The shampoo bar is also worth nothing as it smells clean, divine and also gives off good bubbles for a shampoo”

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Posted 5 days ago

“Excellent products, easy to order, and superb customer service.”

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Posted 5 days ago

“Amazing. Great products and ingredients. I recommend this brand to everybody, fast delivery too!”

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Posted 5 days ago

“I first came across grüum through LNER and it quickly became a favourite. The products feel really well made and the labels are clear and easy to understand. Everything I’ve bought so far has been a pleasure to use and I’ve grown to love the brand more with each order. They also have great offers and bundles, which makes trying new things fun and affordable. The fact that they’re a UK brand makes me even happier to support them. Overall, a lovely company with great products that genuinely feel cared for.”

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Posted 5 days ago

“Quick & Easy Products smell LOVELY!”

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Posted 5 days ago

“very good quality for money!! fast shipping too :)”

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Posted 5 days ago

“I honestly loved the products when I received my order ,my skin has honestly never felt better, I'd make sure everyone knows about gruum”

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Posted 5 days ago

“Beautiful products!”

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Posted 5 days ago

“The products are displayed to look bigger than they really are, I did chuckle when I received the order as the bottles are tiny (a bit like buying stuff from temu) On a positive note, the products smell nice... but the packaging make it look very cheap and not good value for money. In all honesty, I won these products and I wouldn't use my own money to purchase it. For the price it's not worth it , my opinion only.”

Helpful Report

Posted 5 days ago

Hi there, Thank you for sharing your feedback – we’re glad you enjoyed the fragrance of the products, but we’re sorry to hear the size and packaging didn’t meet your expectations. The items included in our giveaways are full-sized versions and a little goes a long way! Your comments about presentation and perceived value are really helpful, and we’ll take them on board as we continue to improve. We truly appreciate you taking the time to share your thoughts – it means a lot to us. Best wishes, Mikaela-Team grüum

Posted 5 days ago

“I have used grum and my skin is so much better, I’ve always struggled finding stuff for my skin as I’m sensitive to most products for years I’ve been struggling. Now my skin is glowing and I haven’t smelt any better before. I loveeee gruum!!”

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Posted 5 days ago

“The whole family use gruum products! Love their skin care products especially. The subscription plan is a great idea and it's configurable enough so you get it delivered at just the right time. Keep up the good work!”

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Posted 5 days ago

“Gruum just has the best products for my skin and hair. For years I have struggled with psiorasis, but since I am using their facial products and hair products this has noticably reduced. My skalp isn't flaky or weepy anymore and my face has barely any signs of psiorasis any more. I am so grateful to Gruum for that. Apart from that I am also using some of their other products and they have never disappointed. The room sprays for example are simply delicious. I am definitely going to stay a faithful customer.”

Helpful Report

Posted 5 days ago

Gruum is rated 4.7 based on 23,985 reviews