Gruum Reviews

Name: Gruum
Rating: 4.72

4.7 Rating 24,592 Reviews

93 %

of reviewers recommend Gruum

4.7

Based on 24,592 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

About Gruum:

grüum is a young British brand that’s
on a mission to make skin, hair and self
care products that are kind to you, and
the world we share.

We’re passionate about creating effective, affordable, planet friendly personal care for everyone. Naturally.

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Gruum 5 star review on 13th January 2026

312

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Love Gruum products. It started by my daughter buying me a sample gift set of face oils...I was addicted. I love the face oil, lip and under eye oils. The I explored other products and told my friends and sisters about it.. they are now also big fans.. sadly I had a problem with my delivery being delivered to the wrong address ... after some research by Gruum and me ... it had gone to the wrong address. Gruum customer service were excellent... I purchased the Advent Calender for my daughter and it was now sold out.. so I was really disappointed but they sorted it out and arranged a replacement.. excellent customer service but outstanding products..”

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Posted 1 month ago

“I'd never heard of gruum before and was introduced to it by an incentive from Railcard. I'm really pleased they did. The products I initially received were face oil, lip and under eye oil. I am delighted with all of them. It's early days to comment on long term use as I've only had them for 2 weeks. But what I can say is that they all feel wonderful on my skin and absorb into my skin very easily. I was impressed so much that I've bought more, just in time for Christmas. I love the fact that they're all completely natural and kind to our Earth. The package is no fuss but effective. The only reason that I've not made this a 5 star review is because I've only been using them for such a short time. However I feel in the future I may be back to give that extra star. Thanks.”

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Posted 1 month ago

“I first found grüüm by chance through a free product testing service. I have to say the under eye treatment and the nourishing face oil are my favourite and I definitely will buy more. Very great quality in handy little glass bottles .Natural and made in England. I am happy to support a small business too”

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Posted 1 month ago

“Absolutely love these products. Excellent service too.”

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Posted 1 month ago

“I've recently discovered this business, I must say, I'm impressed! The products look really cool, work really well, and are friendly for borh animals and they our planet 😊 as well as being affordable. They are also really friendly to humans and easy to communicate with. After my initial order I went back for presents . If you haven't tried them yet do!”

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Posted 1 month ago

“I have a great time using your products”

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Posted 1 month ago

“I like the eye and face serum”

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Posted 1 month ago

““Thank you message”

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Posted 1 month ago

“Great stuff👍”

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Posted 1 month ago

“Used their shampoo bars and my hair lose has slowed down along with my itchy scalp.”

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Posted 1 month ago

“The products are fantastic, ordering is simple but I haven't managed to be able to change my payment method to PayPal although I've tried a few times.”

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Posted 1 month ago

“Lovely products! Gentle on the skin.”

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Posted 1 month ago

“I love the products and my orders normally arrive very quickly. However, I had to contact you last time because it was several days and I hadn't heard anything. It would be good if you could email if you are waiting for part of my order. Thanks!”

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Posted 1 month ago

“I mostly bought bottles of face & eye serum, I love them they absorb really quickly & do not feel greasy. I have a few to use up but will purchase again when they’re finished. 😊 The winter fragrance is lovely too!”

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Posted 1 month ago

“Found the orders I made were very quickly shipped would highly recommend found all items I purchased very good”

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Posted 1 month ago

“Really like all the products I’ve used so far. My favourites are gel serum and pumpkin seed oil. I like the brand is using all natural ingredients. :)”

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Posted 1 month ago

“The Under Eye Treatment is fantastic, refreshing and really helping. Like also the lip oil (very oily, nice treatment) and the nourishing oil leaves the skin very soft.”

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Posted 1 month ago

“Wow great product and value for money long lasting smells beautiful thank you”

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Posted 1 month ago

“Very poor customer service and website.”

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Posted 1 month ago

Hi there, Thank you for sharing your feedback. We’re sorry to hear that your experience didn’t meet expectations. We’re always looking to improve, and if you’d like to share any specific details or suggestions, please feel free to reach out to us at support@gruum.com. Warm regards, Andrea – team grüum

Posted 1 month ago

“I am a huge fan of Gruum and I've loved every one of the (many) products that I've tried so far. Packaging, scents, range of products - I love all of it! Thank you”

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Posted 1 month ago

Gruum is rated 4.7 based on 24,592 reviews