Gruum Reviews

Name: Gruum
Rating: 4.72

4.7 Rating 25,844 Reviews

93 %

of reviewers recommend Gruum

4.7

Based on 25,844 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Gruum:

grüum is a young British brand that’s
on a mission to make skin, hair and self
care products that are kind to you, and
the world we share.

We’re passionate about creating effective, affordable, planet friendly personal care for everyone. Naturally.

Visit Website

Write Your review

Tell us how Gruum made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

321

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I recently received a selection of products from grüum and have been really impressed. Everything arrived quickly, well‑packaged, and felt thoughtfully put together. The quality of the products is excellent — gentle on the skin, nicely scented without being overpowering, and they feel like great value for money. It’s clear a lot of care goes into both the formulas and the presentation. Overall, a really positive experience and I’d happily recommend grüum to others.”

Helpful Report

Posted 1 month ago

Hi Karen, thanks so much for sharing this with us and for the 5 stars! We’re really pleased to hear you’ve been impressed with your overall experience, and we truly appreciate the recommendation 💚 Warm regards Mikaela – Team grüum

Posted 1 month ago

“Very handy face and shampoo bars for travelling. Much better than lugging bottles about!”

Helpful Report

Posted 1 month ago

Hi Virginia, thanks so much for sharing this! We’re really glad they’ve been so useful for travelling and appreciate you taking the time to leave a review. Warm regards Mikaela – Team grüum

Posted 1 month ago

“It has really good products, I have very sensitive skin but this doesn’t irritate it! The website is really easy to use and also arrives really quickly”

Helpful Report

Posted 1 month ago

Hi Lacie, thanks so much for sharing this! We’re really glad to hear the products have been kind to your sensitive skin and that everything felt easy and quick. We really appreciate your support. Mikaela – Team grüum

Posted 1 month ago

“Brilliant product Fast delivery”

Helpful Report

Posted 1 month ago

Awesome - glad to hear you order made it to you quickly! Kind regards, grüum Team x

Posted 1 month ago

“Always been pleased with the quality of the products. The only product that I didn't care for was the bar hair conditioner. It didn't condition my hair suitably for me to be able to get a comb through it. I think I picked the moisturising one too.”

Helpful Report

Posted 1 month ago

Thank you so much for your lovely review, we really appreciate it! Kind regards, grüum Team x

Posted 1 month ago

“I use the coconut and unscented shampoo bars. I find they leave my hair suitably moisturised and I am pleased to not be buying a product in a plastic bottle. The bar lathers well and does not leave a heavy residue ike some other shampoo bars I have used, that seem to have too much castor oil in them. My scalp feels lovely and clean with no irritation. These are the best shapoo bars I have tried,, and I have tried 5 or 6 different makes. I also bought a wash bag. It is lovely. The cream textile outer with the cheerful orange interior is a very subtle but lovely design. It looks and feels like a quality product.”

Helpful Report

Posted 1 month ago

Thanks so much 😊 Really appreciate you sharing this, grreat to hear the bars are working so well for your hair and scalp, and that you’re enjoying the wash bag too! Kind regards, grüum Team x

Posted 1 month ago

“Excellent service I’ve ordered a lot of products quick delivery and received in good condition very easy to order and pay some of your products are in Australia 🇦🇺 with family and friends who are really enjoying them”

Helpful Report

Posted 1 month ago

Thank you so much 😊 Really glad everything’s been arriving safely and that your family and friends in Australia are enjoying them too, that’s lovely to hear!

Posted 1 month ago

“I love this brand - all the products I've tried are amazing, smell great and really do what they say they do. I would 100% recommend them and I will continue to be a customer!”

Helpful Report

Posted 1 month ago

Really appreciate this 😊 So glad you’re enjoying everything and thank you for recommending us, it means a lot! Kind regards, grüum Team x

Posted 1 month ago

“I have pretty much loved Gruum products from the first time I got a little freebie of the sunscreen. The sunscreen is absolutely perfect for my sensitive skin and the best thing about it is it doesn’t even feel like you’re wearing sunscreen. I have recommended it to everyone I know. Ordering and delivery is easy and fast. I have multiple gruum products in my regular routine now and am super happy with them all. Great products, great value and good for the planet, what’s not to love!”

Helpful Report

Posted 1 month ago

Thank you so much 😊 We’re really happy to hear you’re enjoying the sunscreen and that grüum is part of your routine now, that means a lot! Best, grüum Team x

Posted 1 month ago

“I live the hair shampoo bar, but not so keen on the soap bar, I’m used to a little more lather. The delivery seemed to take a while”

Helpful Report

Posted 1 month ago

Thanks for your feedback 😊 Really glad you’re enjoying the shampoo bar, sorry the soap and delivery didn’t fully meet expectations, we appreciate you letting us know! Kind regards, grüum Team x

Posted 1 month ago

“Lovely products at an affordable price. Easy to order and delivery time good. Will start ordering more products once my stock of not so good for the planet is used up”

Helpful Report

Posted 1 month ago

Thanks so much 😊 Really glad you’re enjoying the products and ordering experience, we’d love to have you back when you’re ready! Kind regards, grüum Team x

Posted 1 month ago

“Love the products and the price is good.”

Helpful Report

Posted 1 month ago

Hi Sharon, Thank you so much for your lovely feedback! We’re really pleased to hear you’re enjoying the products and finding them good value too. It means a lot to know they’ve been a positive part of your routine. Warm Regards, Andrea - team grüum

Posted 1 month ago

“Ordering was easy, delivery packages were nice simple cardboard cases that didn't take up much room. Products I bought were the Facial Moisture Bar, Body Butter Bar and Intensive Hydrating Balm. I've only tried the first two so far, and am making the review now since I'm not sure when I'll get round to trying the third. In terms of moisturising, they do do that well and it's nice to have them as bars rather than liquid in a bottle. I like to store them on a spare soap dish I had. Smells are subtle and pleasant. The one minus I'd give us that they leave a bit too much of an oily texture when you first put them on. It gets slightly better as they're absorbed into the skin, especially if you properly rub them in - but it doesn't fully go away even after a while; the skin feels slightly too tacky to the touch than it would with other moisturizers. The body butter bar does this more than the facial moisture bar. It could be a bad case of my skin type being wrong for these specific products, but I'm not sure. They do leave the skin feeling soft and moisturised though.”

Helpful Report

Posted 1 month ago

Hi there, Thank you so much for such a detailed and thoughtful review – we really appreciate you taking the time to share your experience. It’s great to hear that you found ordering easy and enjoyed the simple, low-waste packaging. We’re also really pleased that the Facial Moisture Bar and Body Butter Bar are keeping your skin feeling soft and well moisturised, and that you’re enjoying the subtle scents and bar format. We completely understand what you mean about the texture. Our bars are rich in nourishing oils and butters, which can feel a little more indulgent on the skin at first. Many customers find that applying a small amount and taking a moment to work it in helps achieve a more balanced finish, but it can vary depending on individual skin types. Your feedback is really valuable and helps us continue to improve, so thank you again for sharing it. We hope you enjoy trying the Intensive Hydrating Balm when you get the chance too! Warm Regards, Andrea - team grüum

Posted 1 month ago

“Easy to navigate around the website and order. Great deals and offers. Products well packaged and updates re delivery. Love the products, smell lovely and nice for sensitive skin.”

Helpful Report

Posted 1 month ago

Hi Anna, Thank you so much for your lovely feedback! We’re really pleased to hear you found the website easy to use and enjoyed the ordering process, as well as the updates and packaging. It’s great to know you’re happy with the products too and that they’ve been a good match for your sensitive skin, with scents you enjoy. Warm Regards, Andrea - team grüum

Posted 1 month ago

“I have tried the products and I would like to try more products. I really liked the hydrated face balm”

Helpful Report

Posted 1 month ago

Hi Waleed, Thank you so much for your lovely feedback! We’re really pleased to hear you’ve been enjoying the våt Facial Moisture Bar and that it’s left your skin feeling well hydrated. It’s great to know you’re interested in trying more of our range too – we’d love for you to discover some new favourites. Warm Regards, team grüum

Posted 1 month ago

“I love the fact that Gruum is a small independent English company. Everthing that I have ordered from Gruum has been of excellent quality at a reasonable price. I would happily order more from them however I am a pensioner and at present have more than enough both for my personal use and for gifts.”

Helpful Report

Posted 1 month ago

Hi Rosamund, Thank you so much for your lovely and thoughtful message! We’re really pleased to hear you’ve been happy with the quality and value of your orders, and it means a great deal to know you enjoy supporting a small independent company like ours. We completely understand having enough for now, and we truly appreciate you taking the time to share your experience with us. We’ll be here whenever you do feel like treating yourself or picking up something for gifts in the future. Warm Regards, Andrea - team grüum

Posted 1 month ago

“Love the ethos of Gruum and the products are fab.”

Helpful Report

Posted 1 month ago

Hi Hayley, Thank you so much for your lovely feedback! We’re really pleased to hear you love the ethos behind grüum and that the products have been a great fit for you. It means a lot to know both the values and the range are resonating with you. Warm Regards, Andrea - team grüum

Posted 1 month ago

“Great products. Skin care is amazing”

Helpful Report

Posted 1 month ago

Hi Sim, Thank you so much for your kind feedback! We’re really pleased to hear you’re enjoying the products and that the skincare has been such a positive part of your routine. Warm Regards, Andrea - team grüum

Posted 1 month ago

“Love that everything is sustainable and all the products smell and feel amazing!!”

Helpful Report

Posted 1 month ago

Hi there, Thank you so much for your lovely feedback! We’re really pleased to hear you’re enjoying the scents and textures of the products, and that our focus on sustainability resonates with you. It means a lot to know they’re becoming a part of your routine. Warm Regards, Andrea - team grüum

Posted 1 month ago

“Brilliant products for very reasonable prices. Shampoo bars are terrific even on very long hair, products work for my daughter who has eczema, the face suncream is really effective and does not sting or hurt the eyes.”

Helpful Report

Posted 1 month ago

Hi there, Thank you so much for your lovely feedback! We’re really pleased to hear the shampoo bars are working so well for your long hair, and that the products are also suiting your daughter’s eczema-prone skin. It’s especially great to know the facial suncream has been effective and comfortable to use. Your kind words mean a lot to us, and we’re so glad the range is fitting well into your family’s routine. Warm Regards, Andrea - team grüum

Posted 1 month ago

Gruum is rated 4.7 based on 25,844 reviews