Gruum Reviews

Name: Gruum
Rating: 4.72

4.7 Rating 25,988 Reviews

93 %

of reviewers recommend Gruum

4.7

Based on 25,988 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Gruum:

grüum is a young British brand that’s
on a mission to make skin, hair and self
care products that are kind to you, and
the world we share.

We’re passionate about creating effective, affordable, planet friendly personal care for everyone. Naturally.

Visit Website

Write Your review

Tell us how Gruum made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

323

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I love this company, all the products I have had have been great. Easy to find products , plenty of new products. I like the mystery boxes too.”

Helpful Report

Posted 1 year ago

“I ordered a shampoo and conditioner amongst other things I must admit I was very sceptical but wow, the shampoo lathered up beautifully and the conditioner was brilliant. My hair felt so soft and I live in a hard water area. In facypt I have now bought 2 ti s for when I go away The after sun is in a block and again I was sceptical but hey it works I'm a convert , I have eczema and so far nothing has upset my skin”

Helpful Report

Posted 1 year ago

“Love all the products especially skin and hair care. Would like the packaging on lip care, under eye treatment and cuticle oil to be slightly different as they are very similar and easily confused.”

Helpful Report

Posted 1 year ago

“All products are brilliant I use a shampoo bar all the time also a solid shower bar always”

Helpful Report

Posted 1 year ago

“Delivered really quickly and packaged well. I’ve been using the face sun cream and I’m really happy with it, but I’ve not had chance to try the other products I bought yet.”

Helpful Report

Posted 1 year ago

“Great products, and also, every and each of them smells heavenly, and a very helpful customer service, which is on hand no matter what!”

Helpful Report

Posted 1 year ago

“Love the ethos and the products but more info on its use and value please, on item or accompanying leaflet which also explains about your company. Costly - but I have to do all your marketing for you when I buy specific product for friends/ family and impossible to do when purchasing bundles as gifts”

Helpful Report

Posted 1 year ago

“Diabolical products. Only takes you to read whats in the ingredients for their Sun Cream - octocrylene and tris-biphenyl triazine, which are known to raise health concerns. Yet the brand prides themselves on being 'clean'? When I requested a refund the service I received from the team was awful. Although I wasnt looking for any free products, I was still sent a product 'as a gesture of good will' that I had already complained about.”

Helpful Report

Posted 1 year ago

Hi there, Thank you for taking the time to leave a review. We are so sorry to hear about your recent experience. If you reach out to us we always do our best to help resolve any queries and we are sorry if we did not achieve this on this occasion. Regarding your concern about some of the ingredients in our SPF we hope the following information may help reassure you when using our products: The Food and Drug Administration (FDA) evaluated the safety of octocrylene for use in sunscreen products and found that concentrations of up to 10% are safe. The European Scientific Committee on Consumer. Safety (SCCS) also stated that octocrylene is safe in products containing concentrations of no more than 10%. We adhere to the European/UK guidelines as that is where we register our products. Tris-biphenyl triazine is one of the most innovative UV filters that has been developed in recent years that provides exceptionally high UV protection. With extensive research and study the unique filter technology Tris-Biphenyl provides has pushed the boundaries of skin protection across the whole UV spectrum, such as UVB and UVA. It’s ability to deflect UV rays outperforms other traditional sunscreen ingredients by helping to protect the skin with chemical and physical filters which is another reason why you will find this ingredient in other formulas apart from SPF. As the years continue you can expect to see ageing-preventing products include this talented sunscreen in their mixtures helping to prevent fine lines from becoming more deep set giving the skin a smoother, even complexion. We take your points on board and will look to see if there is something we can do in the future to reduce/remove it and we thank you for sharing your concerns with us. If you need anything else please do not hesitate to reach out to us at support@gruum.com and we will do our best to help. Thanks again for your review. Warm regards Mikaela-Team gruum

Posted 1 year ago

“I got a bundle including wax melts, room spray and some hand cream. The wax melts and the room spray got the job done, but I have to say, I was very impressed with the hand cream. I was a bit tentative because I have eczema and I’m very particular about brands of cream but this one was soothing and didn’t irritate me at all! It also smells lovely which is nice as I usually can’t use scented products. Would recommend!”

Helpful Report

Posted 1 year ago

“Brought as individual items for son & grandson to take to festival. I did ask if you did festival packs, just a thought 🙂”

Helpful Report

Posted 1 year ago

“Great products, ethical. Website easy to use and value for money - what's not to like!”

Helpful Report

Posted 1 year ago

“Gruum products are amazing. My sons (14 years old) use a wide range of them and have recently been getting more spots so my husband bought some spot cream from the pharmacy which they had been using for a few months religiously (full of chemicals) but still getting spots. I bought the clear complexion serum and removed the chemical spot cream and after 10 days my boys (both of them) have no more spots. I asked them to trust me when I removed their chemical spot cream which they thought was helping their skin, and they were not happy but the results speak for themselves. All the other products (we use many) are equally brillaint so highly recommend them. We wont be moving to any other brand any time soon.”

Helpful Report

Posted 1 year ago

“Great products - I've only recently realised the difference to the environment of using bars rather than liquid based products, particularly transport. Great to see Gruum working on this. I bought 4 bars - I haven't used the conditioner yet. The hair shampoo is great The body butter bar too. I found the face wash bar a little hard to get a lather that feels like it is cleaning my face fully but I do still use it and my skin feels great.”

Helpful Report

Posted 1 year ago

“v,,,,,,,,,,,,,”

Helpful Report

Posted 1 year ago

“Ordering was very easy and arrived in about a week. I do love the product's and they smell so clean and fresh.”

Helpful Report

Posted 1 year ago

“So easy to order. Very efficient. Excellent products . Good luck Gruum for your future 😀”

Helpful Report

Posted 1 year ago

“Enticing offers”

Helpful Report

Posted 1 year ago

“Funny. I was reading my luke warm, but nevertheless, warm, review on your website and it vanished. Before my very eyes! Do you only display nice ones? I’m sorry I said the soap bars don’t lather, but they DONT.”

Helpful Report

Posted 1 year ago

Hi Chris, Thanks for taking the time to leave a review. We would love to know which bars you are referring to. Some of our Shower gel bars, do not foam like regular shower gel as they are soap-free. The surfactant in the product is derived from coconut and cleans just as well however the bars do not create large bubbles but are more of a creamy layer that cleans and moisturises the skin at the same time. I have forwarded your feedback to our Product Development team. Thank you for your review. If you need anything else, please don’t hesitate to get back in touch at support@gruum.com. Warm regards Mikaela-Team gruum

Posted 1 year ago

“Body bar….lather? In the same sentence? Come ON! The story of the Emperor’s new clothes comes to mind. I think you’d get a blister or rsi before seeing lather. But once you’ve realised it’s not that you’re doing anything wrong or that your water has suddenly gone diamond hard, it imbues a pleasant smoothness to the skin.”

Helpful Report

Posted 1 year ago

Hi Chris, Thanks for taking the time to leave a review. Some of our Shower gel bars, do not foam like regular shower gel as they are soap-free. The surfactant in the product is derived from coconut and cleans just as well however the bars do not create large bubbles but are more of a creamy layer that cleans and moisturises the skin at the same time. I have forwarded your feedback to our Product Development team. Thanks again for your review. If you need anything else, please don’t hesitate to get back in touch at support@gruum.com. Warm regards Mikaela-Team gruum

Posted 1 year ago

“I have been pleased with my purchases so far”

Helpful Report

Posted 1 year ago

Gruum is rated 4.7 based on 25,988 reviews