Gruum Reviews

Name: Gruum
Rating: 4.72

4.7 Rating 25,502 Reviews

93 %

of reviewers recommend Gruum

4.7

Based on 25,502 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

About Gruum:

grüum is a young British brand that’s
on a mission to make skin, hair and self
care products that are kind to you, and
the world we share.

We’re passionate about creating effective, affordable, planet friendly personal care for everyone. Naturally.

Visit Website

Write Your review

Tell us how Gruum made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Julia Whitwam

Una Griffiths

Barbara Ritchie

Mrs Deborah Parish

Gruum 5 star review on 7th February 2026

Oluwabusayo Oluwafunke Oyebode

318

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Lovely little business which it is lovely to be able to support. I have had a few of their sample boxes which is such a great idea as it gives me an idea of the fragrances & scents so I can purchase in future. Very reasonable cost for some nice scents.”

Helpful Report

Posted 1 year ago

“Quality product & excellent customer service”

Helpful Report

Posted 1 year ago

“Product quality is awful Delivery is very slow, I had to chase Bought item for Mother's Day gift but arrived a week after Mother's Day I delay account, will never use them”

Helpful Report

Posted 1 year ago

Hi Senol, Thanks for taking the time to leave a review. Sorry to hear your feedback about your recent experience with gruum. We would love to know more about which items you have ordered. Sorry if there was a delay with your order, we always aim to despatch within 48 hours however during promotional offers this can be slightly delayed. If you need any further assistance then please do not hesitate to get in touch with us at support@gruum.com and we will be happy to help put things right. Warm regards Mikaela-Team gruum

Posted 11 months ago

“Shampoo and condioner bars are the best ! Love all of the products I've used , from Shampoo bars to Reed defusser.Really are a great company.”

Helpful Report

Posted 1 year ago

“Great products, great variety. Everything I ever bought is great. The shampoo and conditioner bars are particularly excellent, as is the sun cream. Thanks gruum!”

Helpful Report

Posted 1 year ago

“Easy to order however I ordered a hand moisturizer and the next day Gruum put them down half price! Very turd”

Helpful Report

Posted 1 year ago

“The beautiful products from Gruum always make me feel like I’m on holiday! Their high quality and wonderfully cheery and refreshing fragrances and scents are divine… the tea tree & orange mist spray is one of my favourites. Luxury and escapism in a bottle.”

Helpful Report

Posted 1 year ago

“I couldn't believe it when I received the starter pack off these guys! Still have the charcoal stick and am still flabbergasted by it as I have sensensitive skin! Also loved the Camomile soap, that was a lovely touch after being out in the sun at times. Thank you, always ✨️”

Helpful Report

Posted 1 year ago

“Didn’t receive product nothing to review”

Helpful Report

Posted 1 year ago

Hi Aklema, Thanks for taking the time to leave a review. Sorry to hear that you did not receive your order. I can see that one of our team have been looking into this for you. Please check your inbox for a follow up email from support@gruum.com and we will do our best to resolve this quickly for you. I hope this helps! Warm regards Mikaela-Team gruum

Posted 11 months ago

“Loved the hand cream, smells gorgeous and sinks in well. Leaves hands feeling soft and hydrated without any greasyness”

Helpful Report

Posted 1 year ago

“Wow! Just Wow! My skin is so different since using these products. So much better. It’s the first thing I’ve found that really suits my skin and feels amazing.”

Helpful Report

Posted 1 year ago

“Beautiful aroma from the diffuser and the room spray I ordered, probably will order again but try a different aroma.”

Helpful Report

Posted 1 year ago

“Brilliant products. The mother's day sale, was a nice touch and my mum said the scents are divine. Hand made and very good quality products.”

Helpful Report

Posted 1 year ago

“I have been buying these products for a while now and I can truly say I’ve loved experiencing all of them on my hair and skin. I have noticed differences in my hair (looking more strong and healthier) and my skin (much more clearer and less dried out). I will continue recommending to others!”

Helpful Report

Posted 1 year ago

“Frankly didn’t like the products at all - took ages to arrive too”

Helpful Report

Posted 1 year ago

Hi Anne, Thank you for taking the time to leave a review about your recent purchase with gruum. Sorry to hear that you were not happy with your products and that you experienced a delay with your delivery. This is not what we want for our customers. I have passed your feedback on as this helps us to identify areas where we can improve. If you need anything else then please do not hesitate to reach out to us at support@gruum.com and one of our team will be happy to help. Warm regards Mikaela-Team gruum

Posted 11 months ago

“I ordered trial skin/hair care products . Not the only trial product. arrived promptly. No instructions. No idea if for face or body or hair. No idea if cleanse or moisturiser and therefore still in box and not used. No contact details in the box”

Helpful Report

Posted 1 year ago

Hi Debra, Thanks for taking the time to leave a review. Sorry to hear that you are not sure about what products you have received. From looking at your order number I can see this was for our Spring Home Fragrance Bundle which contained a diffuser, a room spray and some wax melts. You can find detailed information for all our products on our website but if you still need any further assistance with this then please do not hesitate to reach out to us at support@gruum.com and one of our team will be happy to help. Thanks again. Warm regards Mikaela-Team gruum

Posted 11 months ago

“Excellent product and fast and efficient delivery, thank you”

Helpful Report

Posted 1 year ago

“the app was very easy to use, i ordered a skincare bundle after trying multiple other companies to try and help with my severe psoriasis , nothing had ever worked before and i thought might aswell give it a go, nothing has EVER given me the relief this brand has. thank you so much gruum for helping me”

Helpful Report

Posted 1 year ago

“Great product/s, However, the deleivery took too long. This is why i gave 4stars”

Helpful Report

Posted 1 year ago

“Very pleased with my order. Wax melts smell amazing.”

Helpful Report

Posted 1 year ago

Gruum is rated 4.7 based on 25,502 reviews