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Groomers Online Reviews

4.8 Rating 9,568 Reviews

99 %

of reviewers recommend Groomers Online

Company Reviews

Product Reviews

4.8

Based on 9,568 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Groomers Online Review - Excellent service speedy delivery and very good quality goods

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Phone:

01635 581958

Location:

137 Greenham Business Park, Thatcham

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Groomers Online 5 star review on 17th April 2024

Groomers Online 5 star review on 16th April 2024

Charlotte Cooper

Groomers Online 5 star review on 28th March 2024

Groomers Online 5 star review on 17th March 2024

Amanda Lancaster

Groomers Online 5 star review on 17th March 2024

Amanda Lancaster

Groomers Online 5 star review on 15th March 2024

Groomers Online 5 star review on 12th January 2024

248

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I selected to use Groomers upon recommendation of a professional dog groomer but was very disappointed when the order arrived because clippers were obviously second hand rather than new and missing all the attachments including the blade! However, when Groomers was contacted, the staff member was polite and understanding and despatched a new clippers which arrived the next day. He also arranged for the second hand clippers to be collected by the delivery company.”

Posted 10 years ago

Dear Peter, Thank you for your feedback. We would also like to thank you for your patience in this matter. We are glad to hear that you found our Sales Team member helpful and the issue was resolved as quickly as possible. Please do not hesitate to contact us again if you require any help with your item, or any advice on grooming products or pet grooming in general. Thank you. The Groomers Team.

Posted 10 years ago

“I left an email about some faulty goods and no one has bothered getting back in touch. Very shhoddy customer care!”

Posted 10 years ago

“I did not like shopping on this site,as recently”

Posted 10 years ago

Dear Sharon, We are sorry to hear that you feel you did not have a positive experience on our website. We are glad to receive your feedback to help us look at ways of constantly improving our service. Please do feel free to add more information to further outline how the experience didn't meet your expectations. Thank you in advance. The Groomers Team

Posted 10 years ago

“I ordered some blades from Groomers and realised that I had got them sent to the wrong address as there was no one there to sign for it. The delivery was sent and a card was left with number for re delivery. I rang Groomers and spoke to a woman who appeared to sound very nice and helpful and adked if I get the blades sent to a different address. She said that would be fine, took the new address and supposedly rang the delivery company who said the blades would be with me at my new stated address on Tuesday. I got an email on the Monday saying that my blades were going to be with me at the original address that I didn't want them to be sent to!!!!!! As you can imagine I wasn't very pleased so rang Groomers again and explained the situation. The girl was very helpful and said I would finally get my items at the new address on Tuesday. It is Tuesday now and I FINALLY have my blades! When I opened the package and looked at my invoice it has the old address twice. So somewhere along the line someone didn't listen to my information about wanting to change my address! It really isn't rocket science! I am very disappointed with Groomers as they are normally very good and helpful but in this instance it took me ringing them TWICE to actually get them to realise what I wanted. Chloe”

Posted 10 years ago

“The delivery was sent to the billing address and not Seerscroft Vets as requested, where it was just left outside the front of the house. Luckily nobody has stolen it”

Posted 10 years ago

“I was missing two items one was said to be on it's way I'm still waiting and one wasn't even on there I also received two items that had leaked and I emailed them twice now and no reply”

Posted 10 years ago

“Item received was dusty & looked used, despite it being inside plastic packaging. Apart from that it was delivered Quickly and reasonably priced”

Posted 10 years ago

Dear Amanda, Thank you for your feedback. We would expect your item to arrive with you in perfect, brand new condition. If this is not the case, please do contact us as soon as possible and we will put this right. Please call 0845 230 7997 and speak to our sales team. Alternatively, email us and we will contact you when convenient. Many thanks, The Groomers Team.

Posted 10 years ago

“After placing our order we did not receive all of our items. We have noticed that there is always so much stuff out of stock and some items we wanted from their 'New Catalogue' were not available online!”

Posted 10 years ago

“My order arrived in bottles which had not had the lids tightened, therefore my shampoo's had leaked and I have been left with half the stock.”

Posted 10 years ago

Dear Anita, Unfortunately it appeared that your order was damaged in transit. We have resent your items so they should have arrived safely with you. We sincerely apologise for any inconvenience caused. Thank you for your patience. The Groomers Team.

Posted 10 years ago

“Delivery never came on day stated and only found out by checking tracking when it may arrived still not come as yet very dissapointed”

Posted 10 years ago

Dear Michelle, We're sorry to hear your order didn't arrive when you expected it. Please do call our Sales Team if you ever have a delay and we will do our best to help you track your order. Thank you for your patience. The Groomers Team.

Posted 10 years ago

“Not happy that my receipt had another companies name on it. The parcel arrived at the company I requested but didn't have my name on it so a member of staff had to open the parcel to see what the item was and who it belonged too. Not happy that someone other business is using my account details. The business must have contact yourselves and changed there address because they business has changed it place of business twice. When I set up the account the details was in my name.”

Posted 10 years ago

Dear Louise, We are sorry to hear that your parcel had additional delivery information on it. We do not usually experience issues like this so we would urge you to call Helen who leads the Sales Team and she can clarify your account details for you. We apologise for any inconvenience this may have caused. Thank you. The Groomers Team.

Posted 10 years ago

“I haven't received my catalogue from you yet so I don't feel that I can comment”

Posted 10 years ago

“I orderd a jacket for my Father on 28th Jan. You were quick to confirm receipt of order but 5 days later I have had no further response. Is the jacket in stock, dispatched?? It's Winter, my Father needs the jacket, when can I expect to receive it please? Your communication could be a lot better.”

Posted 10 years ago

Dear Nikki, We are sorry you experienced a delay with your order. Occasionally, if an item is out of stock it can take a little longer to despatch. Please do not hesitate to contact our sales team if you have further problems and they will help resolve any queries. Thank you for your patience. The Groomers Team.

Posted 10 years ago

“Good Day! I received my order today, but I was disappointed because I have not revived the Peter Paw Necklace that I ordered and paid for in advance and instead of the blue Peter Paw earring I got a grey one. I would like to return these earing , because it is not what I ordered and can I choose other product for the value of the necklace? (I can give you a delivery address from London, it doesn’t have to be Romania). And also the Geib Gator 3 Piece Set case has two holes on it which doesn’t bother me, it is ok, but unfortunately I can’t say that I am completely satisfied with the delivery. Looking forward to your reply! Egyed Monika”

Posted 10 years ago

Hello Monika, Hopefully you have made your exchange successfully. If you need any further help, or have another enquiry please call the sales team on +44 1635 581 958 (from outside the UK) or 0845 230 7997. Many thanks, The Groomers Team.

Posted 10 years ago

“Order was placed for a 5Ltr Container of Crown with Royal Jelly. We are pleased with the speed of the delivery however not with the packaging. Being that this item was delivered by a national courier we all know how parcels are handled, placed on vehicles, items placed on top of them etc. When I opened the packaging quite a lot of the product had leaked into the packaging through the cap lid and opening the packaging was slimy one as you could imagine with concentrated shampoo. I would suggest that Groomers uses a different kind of packaging that will withstand the riggers of being thrown around and also having items placed on top of them whilst in transit . It would also be a good idea to seal the top of the container not just have a screw on plastic cap to rely on. I have used this product many years it is excellent shame about the delivery.”

Posted 10 years ago

Dear David, We are sorry to hear your delivery arrived with damaged packaging and we have taken note of your feedback. If you do experience any problems such as this please contact our sales team at the first opportunity. We apologise for any inconvenience caused. The Groomers Team.

Posted 10 years ago

“Wrong item delivered and two pieces missing”

Posted 10 years ago

Dear Mrs Hutchinson, We are very sorry for any inconvenience caused when you received the wrong colour item in your delivery. You should have received the replacement, plus postage label to resolve that. In relation to your out of stock missing items, they will be on their way to you shortly. Please do not hesitate to contact us if you require any assistance or further information. We will do our best to get the out of stock items to you as quickly as we can. Thank you for your patience. The Groomers Team.

Posted 10 years ago

“Ordered on 11/01/2014”

Posted 10 years ago

“Having always been very happy with products from Groomers in the past, I was disappointed to find 2 items missing from my latest order. I must now chase these up, costing me time that no self employed business person has to waste.”

Posted 10 years ago

“Wouldn't rate the service I received at all, doubt very much I would use them again”

Posted 10 years ago

“Have not received order as yet.”

Posted 10 years ago

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Groomers Online is rated 4.8 based on 9,568 reviews