Groomers Online Reviews

Name: Groomers Online
Rating: 4.75

4.8 Rating 9,556 Reviews

99 %

of reviewers recommend Groomers Online

4.8

Based on 9,556 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Groomers Online Review - Excellent service speedy delivery and very good quality goods

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Phone:

01635 581958

Location:

137 Greenham Business Park, Thatcham

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Groomers Online 5 star review on 17th April 2024

248

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I gave poor, as I received the wrong item initially, however once I contacted Groomers they quickly dispatched the correct item and prepaid label to return the wrong item to them”

Helpful Report

Posted 9 years ago

“I have not received my order yet!!”

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Posted 9 years ago

“Rating of poor for postage times ...if your paying postage you should get delivery next day or at least within a couple of days .Its now Wed and i ordered last week”

Helpful Report

Posted 9 years ago

Hello Jane. We are sorry to hear about your late delivery and will be talking to our delivery companies about this issue. If you would like to track your delivery, please call our sales team on 0845 230 7997 or email them at sales@groomers-online.com. Kind Regards, The Groomers Team.

Posted 9 years ago

“Ordered next day delivery but it got marked as normal delivery instead, and when did actually arrive was the wrong ones!”

Helpful Report

Posted 9 years ago

Dear Sabrina. We are very sorry to hear that your delivery was late and incomplete. We have noticed issues within our system and will shortly be getting a new one where the orders will run more smoothly. Please call us if you have any issues on 0845 230 7997. Many Thanks, The Groomers Team.

Posted 9 years ago

“Have not yet received goods I ordered, neither have I been notified of dispatch.”

Helpful Report

Posted 9 years ago

Dear Brian. We are sorry to hear that your goods have not arrived. To check whether the goods have been dispatched, please call our sales team on 0845 230 7997. We shall be looking into this matter to see why your items have not yet arrived, although sometimes it can take longer for large products. Many Thanks, The Groomers Team.

Posted 9 years ago

“The item was fine , well packed and arrived in good time unfortunately it was not sent to the correct address and this meant I missed a deadline and have had to repost it to the correct address ,not impressed with the error !”

Helpful Report

Posted 9 years ago

Dear Liz. We are sorry to hear that there has been a mix up in our deliveries and will be looking into the matter to ensure that this does not happen again. Kind Regards, The Groomers team.

Posted 9 years ago

“We have made 2 visits in the past week, we were rather disappointed with the response from certain members of staff, the atmosphere when you arrive could be cut with a knife. I must say that we always have had a good service from Sue and Hanna .”

Helpful Report

Posted 9 years ago

Dear Claire, we are sorry you feel that way and will be letting our staff members know about this to ensure they change their behaviour. We hope any further visits will not have this same atmosphere. Many Thanks, The Groomers Team.

Posted 9 years ago

“I've been ordering the dog grooming catalogues but they never been delivered. Last time I ordered one was last Sunday and it still hasn't come.”

Helpful Report

Posted 9 years ago

Dear Maria. We are working towards rectifying the issues with our catalogue delivery service and will be checking on your order. To track your order, please call 0845 230 7997. Kind Regards, The Groomers Team.

Posted 9 years ago

“The package arrived damaged. I had ordered a shampoo which was sent in a padded envelope. By the time I received it the top had been snapped off in transit and most of the shampoo had soaked into the envelope. Maybe a box would have been better packaging.”

Helpful Report

Posted 9 years ago

We are sorry to hear about your shopping experience with us and are doing all we can to ensure that these issues are addressed. Please do call our sales team on 0845 230 7997 if you have not already asked for a replacement. Kind Regards, The Groomers Team.

Posted 9 years ago

“Delivery time is excellent however, responding to emails is very poor.”

Helpful Report

Posted 9 years ago

We are sorry that you received inadequate communication in relation to your order and we are following up on this matter. We recommend calling us on 0845 230 7997 if you have further issues as our sales team will be able to help you immediately. We hope this has not caused you any issues. Thank you for your patience and your valuable feedback. The Groomers Team.

Posted 9 years ago

“Placed ad order that went missing in the post. Was asked to wait till to see if it showed up and it never did. A replacement order was then sent and arrived the next day.. Items were missing, there was no invoice ad no collector stamps. I again complained and I received the missing item and invoice the foll”

Helpful Report

Posted 9 years ago

We are sorry you have not enjoyed your recent shopping experience with us. We understand how frustrating this kind of experience can be and we will investigate further to fully understand what happened in our system. Thank you for your patience in this matter. The Groomers Team

Posted 9 years ago

“Delivery time was good and we'll packaged. But the delivery man held onto the contact number of my partner and started to ask her person questions later that night. This ruined the experience though we were able to to stop the texts. Thanks, forest”

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Posted 9 years ago

“sorry to say so far not such a good service, I requested a free brochure back in August and still not yet received it.”

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Posted 9 years ago

Dear Natalie, We are sorry to hear that you have not yet received your catalogue. Please do contact us if you are still awaiting your order and our sales team will follow up your order status. Call the sales team on 0845 230 7997 and they will assist you immediately. Thank you. The Groomers Team.

Posted 9 years ago

“order still not arrived”

Helpful Report

Posted 9 years ago

Dear Jade, Please do contact us if you are still awaiting your order and we will follow up any order status. Call the sales team on 0845 230 7997 and they will assist you immediately. Thank you. The Groomers Team

Posted 9 years ago

“The service was good in terms of delivery. The clipper blades were total rubbish. They didn't do the job at all.”

Helpful Report

Posted 9 years ago

Dear Sally, we are sorry to hear you were not happy with your clipper blades. The brands we stock are all long established and well regarded within the industry so we are surprised at your response. Please do contact our team to help us understand why you thought they were below standard as if there were problems with them we may be able to replace them. We really do our best to supply the best grooming equipment available so please call our team on 0845 230 7997 and we will do our best to help you. Kind regards, The Groomers Team

Posted 9 years ago

“Requested a catalogue 6 days ago still not received as a new customer it's now a great first impression will my orders take this long ??”

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Posted 9 years ago

“I recently placed an order with Groomers-Online. I did not receive any notifications of when the goods would be despatched which is normal with other similar companies. After 7 days and no communication, I contacted the company to find out what was happening. I received an email to say they were checking with delivery company and would be back in touch. I heard nothing further from Groomers except for a request to do a review to which I replied that I still had not received my order. I finally received my order today, 11 days after placing the order, and with no further communication from Groomers except a request to review. I was happy to have received the order in good condition, finally, but disappointed with the customer service from the company after querying the delivery.”

Helpful Report

Posted 9 years ago

Dear Anne-Marie, We are sorry that you received inadequate communication in relation to your order and we are following up on this matter to establish why this happened. Our sales team are dedicated to keeping customers informed of any changes to their orders and items are usually delivered within two to three working days, so we apologise for any delay. Thank you for your patience and your valuable feedback. The Groomers Team.

Posted 9 years ago

“my parcel has”

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Posted 9 years ago

“Disappointed that the last two times I've ordered with this company both items advertised in the new catalog have not been in stock. I thought that new products in a new catalog would mean they would be available for customers to purchase.”

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Posted 9 years ago

“Ordered 2 stripping knife s got wrong ones. Then sent out right one's but only sent one when I paid for two. Rang up. was told would look in to it and ring back same day and didn't.”

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Posted 10 years ago

Groomers Online is rated 4.8 based on 9,556 reviews