Groomers Online Reviews

Name: Groomers Online
Address: 137 Greenham Business Park, Greenham, Thatcham, Greenham, West Berkshire
Rating: 4.76

4.8 Rating 9,979 Reviews

89 %

of reviewers recommend Groomers Online

4.8

Based on 9,979 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone

Excellent service speedy delivery and very good quality goods

Visit Website

Phone:

01635 581958

Location:

137 Greenham Business Park,
Greenham,
Thatcham, Greenham
West Berkshire
RG19 6HN

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Groomers Online 5 star review on 11th June 2025

262

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Happy with the towel and spray brush was not quite what I thought it would be and comb ok”

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Posted 6 years ago

“Always good, reliable service”

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Posted 6 years ago

“Find the postage frustrating....so expensive so like a lit of other of your customers only order when it's enough to get free postage. Also been a customer of yours for many years.....recommended Aquatowels to many customers. ...each one tells me it's much cheaper to buy your product through Amazon....which as a full time groomer finds this most annoying”

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Posted 6 years ago

“Very speedy delivery thanks. Although the brush I ordered was a nice quality brush and works well on my newfs I received a size medium instead of size large that I enquired about on the phone.”

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Posted 6 years ago

“Very fast delivery and staff were helpful.”

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Posted 6 years ago

“Groomers Online have been really helpful. I have spoken to them on the telephone and received good advice and ordering was easy. The only think I would caution is that I have now made a number of ordered and each time I have found DPD to be less than helpful when it comes to delivery. Although not groomers online's 'fault', it is very frustrating when you have paid for delivery.”

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Posted 6 years ago

“Parcel arrived promptly, as described, thank you. The order was the 3-pack of drying cloths. My only complaint is that these items could easily have been packed into a large envelope. They came in a box which was way too large, with bubble wrap inserts! They couldn't really have been damaged in the post, and in these days of concern over plastic and waste in general, the packaging was excessive.”

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Posted 7 years ago

Thank you for your review. We are glad to hear everything arrived promptly. However, we Thank you for your feedback and this will be fed back to our warehousing team to look into. Kind regards The Groomers Team

Posted 7 years ago

“Very helpful if item is out of stock they le you know, straight away when it's in.”

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Posted 7 years ago

“Received in good time. Material of garment not as thick as expected but nice garment”

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Posted 7 years ago

“Very speedy delivery, no problems. Website was easy to use and user friendly.”

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Posted 7 years ago

“Good service”

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Posted 7 years ago

“Product ok...but delivery needs attention...the driver opened my side gate.. Posted the packet through the dog flap and left the gate wide open. .I was horrified when I came home.....thankfully my dog didn't decide to go through the gate and out onto the road...I couldn't find the name of the delivery company to complain...hopefully Groomers will...the packet said. 85. HML van 45...drop 27...c round 6355”

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Posted 7 years ago

“All items came as ordered without any problems. Have used Groomers many times.”

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Posted 7 years ago

“Need more different brand equipment”

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Posted 7 years ago

“I have upped my review to 4 stars, to reflect a better outcome! I had ordered online with disappointment (my order had been refused the 10% off on a special Bank holiday offer). I emailed customer services, and was informed that the reason why the discount had been refused was because of ONE sale item, a fragrance spray! This had in my basket, which contravened "Terms and Conditions" -Gosh really?. So my order was cancelled. I then decided to call and simply ask; if they really wanted to loose an order on account of a spray. Afterall the rest of the items on my order were FULL price! Tom took the call and swiftly put thing right applying my discount. Much to my surprise when I opened the delivery, the spray was also inside the box. Result!. So thank you Groomers for listening.”

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Posted 7 years ago

“Always buy from this supplier. Not the fastest at getting despatched bot good enough.”

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Posted 7 years ago

“I have always been very pleased with the purchases from Groomers Online. They arrive promptly and in good condition. The only niggle was when I ordered a Black Roseline wallet containing 3 scissors, I was told only the purple wallet was available. I asked if the scissors would be the same size inside and was told "yes". When they arrived one of the scissors was larger than the 7.5" promised. Disappointing....”

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Posted 7 years ago

Dear Lindsay, Thank you for your review. Please accept our sincere apologies for any miscommunication on our part. If the product is not suitable and would like to exchange it for something else, please do not hesitate to call our helpline on 01635 581958 at your earliest convenience. Kind regards The Groomers Team

Posted 7 years ago

“Fast shipping, well packaged and easy to order, only issue is the sizing of clothes is not great, the quality is good but they run small. Otherwise a clean board!”

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Posted 7 years ago

“Great service, quick delivery, only issue I have is that the photos describing items are not always accurate”

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Posted 7 years ago

“Very easy ordering and fast delivery to Denmark”

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Posted 7 years ago

Groomers Online is rated 4.8 based on 9,979 reviews