Groomers Online Reviews

Name: Groomers Online
Address: 137 Greenham Business Park, Greenham, Thatcham, Greenham, West Berkshire
Rating: 4.76

4.8 Rating 9,807 Reviews

99 %

of reviewers recommend Groomers Online

4.8

Based on 9,807 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Groomers Online Review - Excellent service speedy delivery and very good quality goods

Visit Website

Phone:

01635 581958

Location:

137 Greenham Business Park,
Greenham,
Thatcham, Greenham
West Berkshire
RG19 6HN

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Groomers Online 5 star review on 11th June 2025

262

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very speedy delivery, no problems. Website was easy to use and user friendly.”

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Posted 5 years ago

“Good service”

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Posted 5 years ago

“Product ok...but delivery needs attention...the driver opened my side gate.. Posted the packet through the dog flap and left the gate wide open. .I was horrified when I came home.....thankfully my dog didn't decide to go through the gate and out onto the road...I couldn't find the name of the delivery company to complain...hopefully Groomers will...the packet said. 85. HML van 45...drop 27...c round 6355”

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Posted 5 years ago

“All items came as ordered without any problems. Have used Groomers many times.”

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Posted 5 years ago

“Need more different brand equipment”

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Posted 5 years ago

“I have upped my review to 4 stars, to reflect a better outcome! I had ordered online with disappointment (my order had been refused the 10% off on a special Bank holiday offer). I emailed customer services, and was informed that the reason why the discount had been refused was because of ONE sale item, a fragrance spray! This had in my basket, which contravened "Terms and Conditions" -Gosh really?. So my order was cancelled. I then decided to call and simply ask; if they really wanted to loose an order on account of a spray. Afterall the rest of the items on my order were FULL price! Tom took the call and swiftly put thing right applying my discount. Much to my surprise when I opened the delivery, the spray was also inside the box. Result!. So thank you Groomers for listening.”

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Posted 5 years ago

“Always buy from this supplier. Not the fastest at getting despatched bot good enough.”

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Posted 5 years ago

“I have always been very pleased with the purchases from Groomers Online. They arrive promptly and in good condition. The only niggle was when I ordered a Black Roseline wallet containing 3 scissors, I was told only the purple wallet was available. I asked if the scissors would be the same size inside and was told "yes". When they arrived one of the scissors was larger than the 7.5" promised. Disappointing....”

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Posted 5 years ago

Dear Lindsay, Thank you for your review. Please accept our sincere apologies for any miscommunication on our part. If the product is not suitable and would like to exchange it for something else, please do not hesitate to call our helpline on 01635 581958 at your earliest convenience. Kind regards The Groomers Team

Posted 5 years ago

“Fast shipping, well packaged and easy to order, only issue is the sizing of clothes is not great, the quality is good but they run small. Otherwise a clean board!”

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Posted 5 years ago

“Great service, quick delivery, only issue I have is that the photos describing items are not always accurate”

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Posted 5 years ago

“Very easy ordering and fast delivery to Denmark”

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Posted 5 years ago

“Products great and clothing fit is good. Quality of items also good. service good. Just one improvement would be to speed up set up of student discount, which took a couple of days before I was able to place my order and benefit from the discount.”

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Posted 5 years ago

“My items arrived all as ordered apart from the bows they all turned up purple and I had ordered on line and expected burgundy and yellow. I know if I contacted them they will sort this out. Alway very helpful.”

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Posted 5 years ago

“Easy to use website, setting up an online account was easy. Items were delivered quickly and well packaged.”

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Posted 5 years ago

“Fantastic service and delivery with great products to choose from . Would always recommend.”

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Posted 5 years ago

“Order later than expected Quality of goods always excellent”

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Posted 5 years ago

“Very easy checkout and signing up process, was a little bit disappointed in the Express delivery service as i payed for my scissors on the Tuesday but didnt receive them until the monday. But other than that, great service.”

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Posted 5 years ago

Thank you for your review. Please accept our sincere apologies for the delay. We will arrange to refund you for the postage. Kind regards The Groomers Team

Posted 5 years ago

“Ordering was easy with speedy delivery. Not used the trimmer just yet has this will be my nervous cats and I first time., so I’m just getting her used to the noise. The noise is low and I can’t wait to start using it.”

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Posted 5 years ago

“Really good overall, keeps hair off only downfall is zip Broke after 6 months but have reordered because I liked it so much!”

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Posted 5 years ago

“Great brush for my beaded collies, no static great results. Would have been 5🌟 if the rubber padding was just a bit softer.”

Groomers Online 4 star review on 25th June 2019

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Posted 5 years ago

Groomers Online is rated 4.8 based on 9,807 reviews