Grisport Reviews

Name: Grisport
Address: GRS Footwear Lunar House , 1 Easter Park , Baker Road, Nelson Park West, Cramlington, Cramlington
Rating: 4.83

4.8 Rating 7,723 Reviews

97 %

of reviewers recommend Grisport

4.8

Based on 7,723 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

174

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Unfortunately the boots I ordered were the wrong size. I could only find that out by going on a walk with them. I cleaned them up and sent them back but as they had been worn once they could not be refunded or replaced. I have a suggestion: personally I would be very happy to buy a pair of 'nearly new' boots at a discounted price, especially if that meant that I could get a partial refund if I needed to return a pair that I had only worn once. If Grisport did that, they would get 5 stars from me.”

Helpful Report

Posted 2 weeks ago

“Returned Aztec crazy horse widefit boots back as they were to tight and to small. Refund minus the postage charge.Shame they do not stock half sizes as next size up is to big decided not to purchase any further boots as would take to long to find a pair that fits properly and need them quickly Quality was good thou”

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Posted 2 weeks ago

“Ordering and delivery are very good. Unfortunately the boots I ordered on this occasion have not been as comfortable as previously so I’m wearing one old boot and one new, fortunately I ordered the same style.”

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Posted 2 weeks ago

“Usual comfort fit and smooth leather After two wears the soles are showing signs of wear I do walk a lot and on London pavement which is hard on shoes, but it seems a bit previous to have wear. The shoes have a slightly flappy feel about them whether this will change over time is another matter. Middle of the road is about it”

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Posted 3 weeks ago

“Great customer service. I was advised to purchased the Pyke Wide Fit Boot for my needs and they arrived on time. A comfortable and well-made boot, unfortunately, despite regular application of the Grisport waterproofing cream, these boots are not as advertised, waterproof.”

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Posted 1 month ago

“I have bought these boots for around 14 years. Each pair lasting about 2 years. Live in them.Comfy, never rubbed walking. This order returned pair as sole near heel not glued flat, lump. Exchanged all seem good until go walking. Something little toe rubbing. OK for work sit at desk . Shame”

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Posted 1 month ago

“Realy good fast service, quality is not great on the lace area other boots tighten up firm without pain in the foot area due to the laces”

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Posted 2 months ago

“Boots were great - laces provided were too short”

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Posted 2 months ago

“Good upper. Outsole insufficiently stiff in the midstep. Fair price.”

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Posted 3 months ago

“shoes are good - would be perfect if you did half sizes - having to wear 2 pairs socks and not quite right - smaller size too small.”

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Posted 5 months ago

“Hi Grisport never got the accessory pack order was £70.82 got the boots they are great work boots”

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Posted 7 months ago

“I have now purchased 3 lots of footwear and a few other items. Good product, fits well - no issue. Unfortunately I've had 2 separate fault issues and although the return service is simple enough it takes a long time for it to be actually addressed. Secondly there is no letter/comment to acknowledge the issue or any apology. Im my opinion this is basic customer service, so something Grisport should think about.”

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Posted 7 months ago

“Ordered some boots in my usual shoe size. Quick delivery and good communication initially. The boots were a tight fit so I had to return them for the next size up. The pre paid postage label and return form made the process very easy. However it’s now been 9 days since I returned the boots (48hr postage) and I haven’t had confirmation of the return being received, processed or when I might expect my replacement boots.”

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Posted 7 months ago

“Nice products, quick service this time. Previously they were not interested when a pair of new boots leaked and were very unhelpful.”

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Posted 7 months ago

“I ended up not buying the Grisport boots and bought Dedito instead. Whilst the Grisport were quite comfortable, found the tongue of the boot didn't sit very well between the laces and was hard to get to sit flat for maximum comfort and even harder to achieve with wet cold hands in winter. I also felt the extra creases would trap more mud. The Dedito boot tongue was much neater and I like the velcro strap they have that cross over the laces to secure them and to stop much becoming entagled in them. Yet to try in the winter season but above was my reasoning for my choice.”

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Posted 8 months ago

“My last Grisports were size 9, the same as the most recent shoes. These are quite a bit tighter on my feet than the previous ones and after a couple of weeks, they are not fitting any better. perhaps I hould not have trusted the fitting to be the same and should have purchases a pair half a size larger.”

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Posted 9 months ago

“Quick service and the shoes great fit and comfortable. But the reason for three stars is when they arrived the box was crushed and torn at one end. Luckily the shoes were ok. But no thanks to Evri the courier”

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Posted 10 months ago

“The order process is good and delivered within a couple of days. However the cost of delivery was expensive for a few laces”

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Posted 10 months ago

“I bought Grisport Aztec boots because Which Magazine recommended Grisport waking boots as a ‘best buy’. When I received them they looked great and felt comfortable and needed very little breaking in. However they have a serious design fault, in my opinion: I had only worn them a few times for short walks when I passed one foot over the other and somehow two of the metal lace hooks caught on each other, locking my feet together. I nearly fell over, but they released just in time. However the two lace hooks were damaged (see photos). This could have caused a serious accident in some hiking situations. This could only happen because of the design of the lace hooks. It’s only because they are made of thin metal that they can hook together. The thicker castings used on many other boots simply can’t hook together. So now I have two problems: 1. Do I continue using them, taking care because I know the lace hooks can catch and cause a fall? 2. Now that the lace hooks are bent outwards they may not hold the laces so well, and they may be more likely to catch on other things. But if I try to bend them back to their original position they may break, leaving me with boots that won’t fully lace. This isn’t technically a warranty issue, because I don’t see a fault in workmanship, but I do see a design fault that could be fixed by using thicker, cast-metal lace hooks. This means I really can’t recommend these boots to others, much as I would like to for their other great qualities.”

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Posted 10 months ago

“A bit disappointed at the comfort level of the discounted/cheaper Lady Nova walking shoes. I regret changing from the more expensive Constance walking shoe I normally purchase.”

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Posted 11 months ago

Grisport is rated 4.8 based on 7,723 reviews