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Grisport Reviews

4.8 Rating 6,553 Reviews

97 %

of reviewers recommend Grisport

Company Reviews

Product Reviews

4.8

Based on 6,553 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Grisport 5 star review on 6th April 2024

Grisport 5 star review on 5th March 2024

Grisport 5 star review on 4th February 2024

Grisport 5 star review on 4th February 2024

Grisport 5 star review on 4th February 2024

Grisport 5 star review on 3rd January 2024

Grisport 5 star review on 25th December 2023

138

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Sadly Grisport shoes seem small, have an old trusty pair of boots but the walking shoes i ordered were tiny even tho i went a full size up! Come on Grisport, stop cutting back on materials and make boots the right size! I am a 7 usually, ordered an 8 and they were still too small!”

Posted 1 week ago

“I wanted to buy shoes that were temporarily out of stock. Grisport said they would email me when they had them. I did get an email but they were still out of stock. I have not had a reply to my subsequent email.”

Posted 4 months ago

“I am probably going to return my walking boots as they let the water in the first time I wore them and it states that they are waterproof. I am going to give them one more go to see if they still let the water in. Oddly it’s only one boot!”

Posted 5 months ago

“My second but different pair of Grisport hiking boots leaked the first time I wore them even though they were sold as waterproof. Even walking through wet grass made my socks wet. I contacted customer services who suggested a replacement, after a week of to and fro emails and very wet feet I am getting a refund. I have never received a reason why the boots are sold as waterproof yet leaked terribly in quite mild conditions. A replacement was something I questioned as why should an identical pair be any different? I walk 6 miles a day every day and have had wet feet for almost two weeks and will not have nothing to wear until I get my refund and find an alternative. I think the boot isn’t fit for purpose and customer services should have done more to help and answer my questions. I disappointed as I thought from my previous pair I had finally found a good brand. This will submit as Michelle Clarke (old name) my purchase was Michelle Campbell Joy Cottage”

Posted 5 months ago

“I have owned 4 pairs of Grisports excellent Ranger boots and need to renew. On the net I discovered several reputable sites offering these boots substantially cheaper, by as much as £20 so I contacted Grisport and said that I would like to continue to buy direct from them and continue to support their business. Also, on the Grisport website I found a pair of boots that looked identical to the Rangers called decoy and that were substantially cheaper than the Rangers so I emailed and received the following reply "Hi, Yes, they are practically the same boot. Decoy is Dark Brown though. Ranger has the better lining which adds to the cost but the lining in Decoy is more than adequate. Kind regards Gavin" With this information I ordered a pair of Decoys. Faults: Firstly, I would have expected Grisport to at least offer to match the prices advertised elsewhere of their boots and secondly the Decoy boots are not the same, the Ranger is a wide fit and the Decoy is not.”

Posted 5 months ago

“These are not comfortable boots and definitely not the 'straight from box' comfort that they describe themselves as. I went for a walk and it felt as if there was a sharp rod sticking into my toe the entire time. I was very disappointed.”

Posted 5 months ago

“Ordered boots on the Sunday got a dispatch notice on Wednesday but the courier site kept stating that they were waiting for it. Contacted Grisport who were quick to reply stating its probably gone missing and we don't have the item in stock any more. I looked on website and they were still advertising the boots they had just gone up in price! Was expecting a boot bag,laces and socks "free" with my order, thought it was too good to be true and it was! Very disappointing.”

Posted 7 months ago

Hello Debra, Very sorry your review was not more positive. From time to time, parcels do go missing, which we have no control over but know are disappointing. Our investigations all lead to this parcel not being found within the DPD system we sent the parcel through. To which we have performed the relevant claims. Unfortunately we could not re-send the order as the item/size was out of stock after checking. Other sizes in this colour/style were available which is why they were showing on our website. The weekend offer had also finished when you checked which is the reason for the difference in cost. Why would we deliberately want to lose a sale, especially in these hard times. Hundreds of customers receive their orders and free goods (as many reviews show) normally but here you seem to be very unlucky. Kind regards Grisport UK

Posted 7 months ago

“Defiantly go up One size. I wear size 41 in Scarpa hiking boots and 41 in Grisport are way too small. with $90 AUS return shipping for international, its not worth the return fees :( The shoe looks fantastic, just the sizing is way off.”

Posted 8 months ago

“I returned my shoes and asked for the next size up to be sent over a week and a half ago. I still have not even received confirmation that Grisport have them although Royal Mail say they were delivered on the next working day. I wish I had sent them back and bought some from somewhere else instead. I love Grisport shoes and boots, though, not so keen on their service.”

Posted 8 months ago

“Ordered wide fit boots and they are no wider than a normal boots of the same size. Boot returned six days ago and no comment from GRISport other than them asking for this review.”

Posted 9 months ago

“Received the wrong pair of walking shoes. I'm hoping the correct ones will come in the post soon and if so I will increase the rating.”

Posted 11 months ago

“I have purchased Grisport boots in the past and been more than satisfied. My new boots which I recently purchased are already leaking. I am on holiday for a week but I shall be in touch with Grisport on my return. Anthony Darby”

Posted 11 months ago

“Disappointed, ordered PPE work boots for staff and the courier company you use decided to drop them off at a different company. Still awaiting confirmation of refund and now the size of boot we need is out of stock. Now having to wait upto 3 weeks for item to come back into stock.”

Posted 11 months ago

“Grisport boots feel good but the courier company you used, DPD, was not. I paid for next day delivery and it took 4 days to be delivered and then to a pick up point that was NOT local to us although there were at least 3 which were, instead it was miles away. Delivery let down has made this review a much lower rating than it could have been.”

Posted 1 year ago

“Very happy with the product but very unhappy to receive a bill for import duty and VAT weeks after delivery. Why does this only happen for deliveries from the UK? I regularly buy goods from outside Europe and never have this problem elsewhere.”

Posted 1 year ago

“Second pair of shoes ive brought 1st pair very pleased with .decond pair brought 2 weeks ago very poor .wet feet even in damp grass worn 3 times they look 2 years old and very dissapointed”

Posted 1 year ago

“Not very quick at giving a refund, not had any sort of acknowledgemnt even though they were received back by Grisport over a week ago. Nothing wrong with the boots but had to return them because of the size.”

Posted 1 year ago

Thank you for your review. We do try to refund all returns as soon as possible. Our returns policy states to allow up to 30 days for parcels to reach us and then be processed. I can see your order was refunded 6 days after being received but this did include weekends and bank holidays when we are cloded so this would have been the delay. Many thanks Grisport UK

Posted 1 year ago

“Can’t comment as items not delivered and on their way back to Grisport. Will await redelivery or refund.”

Posted 2 years ago

Hi Jonathan, Thank you for your review. Your parcel was returned to us by DPD as there was nobody to receive the delivery on two occasions. Unfortunately, there was no "safe place" entered on your order for the courier to follow. We have re-sent the parcel again today. You should receive an email about the delivery from DPD and you can access your tracking and divert it if you know you are not going to be in to receive the parcel. Many thanks Grisport UK

Posted 2 years ago

“This is my second pair of Grisport walking boots. My first pair was like stepping into an old pair of slippers. Not too high around the ankles. Never rubbed caused me pain or blisters. The newest pair I have is the lady glide higher in the ankle feels a little suffocating and on my second walk has caused a lovely blister, three layers of material joining into each other. Grisport it would nice when on the website you could include the back measurements of boot from sole to cuff.”

Posted 2 years ago

“NOT sure YET if the soles on my new Airwalker walking shoes are going to be slippery !!! They dont feel very secure as the soles are curved ? I will write another review in WINTER”

Posted 2 years ago

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Grisport is rated 4.8 based on 6,553 reviews