Grisport Reviews

Name: Grisport
Address: GRS Footwear Lunar House , 1 Easter Park , Baker Road, Nelson Park West, Cramlington, Cramlington
Rating: 4.83

4.8 Rating 7,723 Reviews

97 %

of reviewers recommend Grisport

4.8

Based on 7,723 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

174

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“After a number of purchases over many years I had one pair of walking boots split open after just over a year of normal use. Because it was more than 1 year there has been no interest in addressing what is a clear shortfall to reasonable expectations. Simon”

Helpful Report

Posted 1 week ago

“Probably the worst customer service I have come across. Received the wrong size boots, requested the correct size on the returns paperwork and in a direct email to Customer Service. Received the wrong size again. Returned and asked to know how much would be refunded, again to Customer Service department. No reply. Received an email saying the order would be refunded. Asked how much the refund would be. No reply. Received an email saying the order had been refunded. Asked how much the refund was. No reply.”

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Posted 1 week ago

“I've sent my boots back 4days again haven't had any confirmation it that you have received them”

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Posted 2 weeks ago

“I had a pair of boots from Grisport but they now need replacement. As I loved them so much, I went on and ordered a new pair in the same size. They were unfortunatelly a size too small. No worries, the exchange process was really smooth. However, the new pair was a size too big. It is really annoying as the first pair was just so perfect. The customer service was really quick and easy, but I still need to find a new pair of boots from a different company”

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Posted 2 weeks ago

“Poor communication, disappointed”

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Posted 3 weeks ago

“Bought boots 5 weeks ago. Very pleased. Comfy, good fit, warm and dry. Today the right boot split at the seam on the inside Not good for a boot 5 weeks old. Very disapointed. Interesting to see what Grisports response is ??”

Helpful Report

Posted 1 month ago

“Unfortunately this will not be a good review. Purchased boots in December. Cleaned and treated regularly as i di a lot of walking. Within 3 months the boots have split on top surface. The split goes right through so they now leak. Not what I expected. I think I'll stick to Berghaus next time.”

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Posted 1 month ago

“I returned my 10 year old granddaughter's walking shoes as they were too small, however, they somehow managed to leave the box en route back to Grisport. Customer Services advised they were not securely packed and they would not refund the cost of them or replace for a larger size. I fail to understand how the free gift, socks and other small items were still in the returned parcel ???? After several emails I eventually was advised that a refund had been processed for £1.50 !!!! I had also purchased a cleaning brush for £4 which was returned to them so the £1.50 does not even cover that cost, all in all I am £71.50 down and my granddaughter has no birthday present, as my pension income is not enough to buy her another pair. Disgusting Customer Service.”

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Posted 3 months ago

“Never received my order . Still waiting for a response from grisport after numerous emails.”

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Posted 4 months ago

“I ordered a pair of Lady Glide hiking boots but was sent the wrong boots so I returned them only to be sent the wrong boots again! At least the person I rang did send the correct boots by next day delivery. There must be significant problems in the ordering system to send the wrong boots out twice.”

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Posted 5 months ago

“Walking boots I purchased were totally unfit for purpose. Customer services totally uninterested in what amounts to selling an item for £120 which ended up bringing unsafe to wear. Needless to say I will never purchase from Grisport again.”

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Posted 5 months ago

“I was sent the wrong shoe size. Despite the error being the supplier’s, I had to pay return postage which would have been £23.00. I decided to cut my losses and gave the shoes to charity. Returns postage should be the supplier’s responsibility when the error is theirs.”

Helpful Report

Posted 6 months ago

“As a customer of this company for many years I will no longer be buying the products. My last purchase was totally overpriced and the sterling/euro rate applied had no relation to the actual exchange rate. Another way of fleecing the loyal customer. Interaction with ‘customer service’ dismal with their answer to queries is to not answer!!”

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Posted 6 months ago

“UPSET WITH MY LATEST PAIR OF DARTMOORS IN BROWN USED THESE FOR MANY YEARS BUT THIS PAIR ARE NOT UP TO THE JOB ONE UPSET CUSTOMER .”

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Posted 8 months ago

“Product good. Customer service NIL”

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Posted 9 months ago

“The shoes are uncomfortable, poorly made, the shoes laces don't tighten and the laces come undone always. The worst walking shoes I've ever used.”

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Posted 11 months ago

“Description say waterproof, worn these twice now in heaven rain and my feet got wet through. These shoes are definitely not waterproof. The shoes themselves are very comfy.”

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Posted 11 months ago

“I purchased a pair of the decoy walking boots at the end of may and have found that one of the boots has very quickly deteriorated after only being worn 3 times on paved footpaths. The right boot leather has dried losing the oils that were in it making it dull compared to the left boot, this has also left severe creases that make the leather feel very week as well as one of the lace hooks has started tearing out of the leather.”

Helpful Report

Posted 11 months ago

“After my boots first outing, a dry sunny day with the route taking me through a couple of fields of long wet grass, they took several days to dry and were stained. Further spraying and polishing did not improve their appearance, and I contacted yourselves and at the same time found care instructions under the Help heading on your website , not somewhere I would expect to be looking having only purchased the boots in May. This advised me, as did your email response, that the boots can dry out after production while in storage and may need various products to enhance the quality and durability of the leather. Why then do the boots not come with this advice in the box and instead of the free gifts I think the products required would be more useful. Really disappointed as I wore my Brasher boots from day 1, the water always ran off and frankly they lasted 12 years, with regular wax , waterproofing and polish. It was only after my return from a walking holiday that I noticed that the soles were very badly worn on one boot , which might have contributed to a slight problem with my foot. Hence I decided to treat myself and chose your Boots having mostly excellent reviews and the ability to wear straight out of the box without needing to walk in. I walk 2-4 times a week, they are not much good to me in our climate if they then take days to dry.. I have requested a replacement pair so that I can start all over and give them the benefit of the doubt, I never had this problem with my original and cheaper high tec boots ..”

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Posted 1 year ago

“I purchased a pair of walking shoes for the summer. The second time o wore them the loop hole for the lace came off the boot. I can’t be bothered to send them back as I need the walking shoes but it’s annoying.”

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Posted 1 year ago

Grisport is rated 4.8 based on 7,723 reviews