Greenhouse Stores Reviews

Name: Greenhouse Stores
Address: Blackbrook Hall, London Road, Lichfield, Staffordshire
Rating: 4.63

4.6 Rating 3,935 Reviews

95 %

of reviewers recommend Greenhouse Stores

4.6

Based on 3,935 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	96%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour

About Greenhouse Stores:

We offer a huge selection of high quality models and accessories from all of the leading brands and manufacturers in the glasshouse market today. We believe that gardeners need products that are made to last and won’t let them down, therefore we only have garden equipment for sale that we truly believe in and would happily use ourselves.

Visit Website

Phone:

0800 098 8877

Email:

Sales@greenhousestores.co.uk

Location:

Blackbrook Hall,
London Road,
Lichfield
Staffordshire
WS14 0PS

Greenhouse Stores 5 star review on 13th August 2026

313

Anonymous

Anonymous // 01/01/2019

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“Greenhouse is good, build instructions are terrible. I now know I need two windows but a second one is crazy expensive.”

Helpful Report

“Fantastic product when found some glass broken the surport was fantastic replaced no problem”

Helpful Report

Hi Geoff, Thank you for sharing your experience. We’re glad the product met your expectations and that the replacement for the broken glass was no problem. If there’s anything else you’d like us to assist with, just let us know. Kind regards, Team Greenhouse Stores

“Excellent service, there chosen installer was fantastic. Very happy and pleased to recommend them.”

Helpful Report

Hi Lukas, Thank you for sharing your experience. We’re glad the service and the installer were fantastic and that you’re happy to recommend us. If there’s anything else you’d like us to assist with, just let us know. Kind regards, Team Greenhouse Stores

“Easy peasy - from ordering to installation went perfectly. When I was doing the order a couple of queries arose but these were quickly sorted by Ian.”

Helpful Report

Hi there, Thank you for sharing your experience. We’re glad the ordering and installation went smoothly and that Ian could quickly sort out your queries. If there’s anything else you’d like us to assist with, just let us know. Kind regards, Team Greenhouse Stores

“I’m very happy with my greenhouse. Although the delivery took a little longer than expected, the customer service was excellent. While assembling it, I discovered that two glass panels in the last box were broken. I contacted the seller straight away, and they responded very quickly and arranged to send two replacement glass panels without any hassle. The after-sales service was outstanding, and I really appreciate how efficiently they resolved the issue. Overall, I’m very satisfied with both the product and the support. Highly recommended!”

Greenhouse Stores 5 star review on 21st July 2026

Helpful Report

Hi there, Thank you for sharing your experience. We’re glad you’re happy with the greenhouse and that our team resolved the broken glass panels quickly. We’re sorry the delivery took longer than expected, but it’s great to hear the after-sales support was outstanding. If there’s anything else you’d like us to assist with, just let us know. Kind regards, Team Greenhouse Stores

“Easy to order. Delivered on time. Driver very helpful. Clear assembly instructions”

Helpful Report

Hi there, Thank you for sharing your experience. We’re glad the ordering was easy, delivery on time, the driver was helpful, and the assembly instructions were clear. If there’s anything else you’d like us to assist with, just let us know. Kind regards, Team Greenhouse Stores

“Delivery quick,earlier than expected.”

Helpful Report

“The customer services were good when I rang with a few questions, the delivery was well organised and on time, although it may be helpful to explain how all the components are packaged as I needed help to unpack, not having the correct tools or even strength to do it myself. The installers arrived on time, but were very grumpy, especially the older one, and did not engage with me, other than to say straight away that it would cost me extra to have the staging erected, although I ordered it at the same time as the greenhouse. Perhaps this should be clearer on ordering, if this is indeed the case. I wanted the greenhouse positioning in a corner, with there being walls on 2 sides, and no space in the corner. It was not until this was bolted into this position that I was told that the capping in the corner could not, or wasn't put on. This makes the rain-collecting apparatus on this side redundant as there is nothing stopping the rain dripping out into the corner, and there is no way of rectifying this now. The older installer then told me that he couldn't place the corner capping on the accessible corner on the other side of the greenhouseeither, but then did it. At least I have one side where I can collect rainwater. The younger installer then engaged with me and explained some things. I am happy with my greenhouse and the ordering process, but for the money it cost to have it installed, I would have expected a better service”

Helpful Report

Hi there, Thank you for your detailed feedback. We’re glad the delivery and initial customer service were satisfactory, but we’re sorry to hear about the experience with the installers and the confusion around the corner capping and staging. We’ll pass your comments about clearer ordering information and the installer interaction to the relevant teams for review. If there’s anything specific you’d like us to assist with regarding the rainwater setup or the corner capping, please let us know and we’ll help where we can. Kind regards, Team Greenhouse Stores

“The assembly instructions were not entirely clear, particularly on double door assembly. I seem to have ended with some spare bits.......... but it looks great. Very pleased with speedy replacement of one pane of glass which had disintegrated.”

Helpful Report

Hi Judy, Sorry to hear the double door assembly instructions weren’t clear, and that you have some spare bits. We’re glad the replacement pane arrived and you’re pleased with the result. If you’d like any tips or a quick check on the assembly, please let us know. Kind regards, Team Greenhouse Stores

“Good quality collapsible shelves that work in my greenhouse perfectly.”

Helpful Report

Thank you for your review, Peter. We’re glad to hear the collapsible shelves work perfectly in your greenhouse. Kind regards, Team Greenhouse Stores

“The moveable windows on the roof section have a problem. The frames of the windows do not stay square as they only have one bolt in each corner to keep the frame rigid. The frame moves out of square when the window is opened, leaving gaps.”

Helpful Report

Hi Stephen, Thank you for your feedback. We've asked Elite to reach out to you to see if they can solve the problem. Regards The Greenhouse Store team

“Quality for the price not good . Metal really cheap and thin and feels cheap . My other greenhouse was cheaper and thicker aluminium and was stronger . The auto vent screws work theierselves loose so i put some threadlock on them . I was marine rigger and mechanic so i know what im talking about . Very dissapointed all round .”

Helpful Report

Thank you for taking the time to share your feedback. We’re genuinely sorry to hear that the greenhouse hasn’t met your expectations, especially given your professional background and experience. Your comments about the frame thickness and the auto‑vent screws are valuable, and we appreciate you highlighting them. You’ve had the greenhouse for a couple of months now, and we wish we’d known about these concerns sooner so we could have helped. Our customer service team is always available, and we would have been more than happy to look into this for you, offer guidance, or explore solutions. These greenhouses are known for their quality and engineering. For the price point, it’s genuinely difficult to find anything with comparable build quality and features. That said, we understand that expectations can differ, and we’re disappointed to hear that this one didn’t meet yours. If you’d still like us to assist, please do get in touch. We’re here to help and want to make sure you’re fully supported.

“Great greenhouse brilliant service”

Helpful Report

Thank you for your review, Michael. We’re glad to hear you had a great greenhouse and brilliant service. Kind regards, Team Greenhouse Stores

“Very good no problems”

Helpful Report

Thank you for your review, Stuart. We’re glad to hear there were no problems and you had a very good experience. Kind regards, Team Greenhouse Stores

“Delivery went great, build ok on the frame. However no glazing details came with the package and there are two broken panes so took longer than planned”

Helpful Report

Thank you for your review. We’re pleased to hear delivery went smoothly and that the frame build went well. Regarding the missing glazing details and the two broken panes, if you had let us know at the time we could have got this sorted for you ASAP. We haven’t received any contact from you about these issues, but our team is always here to help and would have been happy to resolve it quickly. If you still need assistance, please get in touch and we’ll take care of it right away

“Very pleased with the whole process, great quality greenhouse”

Helpful Report

Thank you for your review, Elizabeth. We’re glad to hear you’re very pleased with the whole process and the quality greenhouse. Kind regards, Team Greenhouse Stores

“excellent and very helpful”

Helpful Report

Thank you for your review. We’re glad to hear you found it excellent and very helpful. Kind regards, Team Greenhouse Stores

“Great service, great product, arrived promptly and we are very pleased.”

Greenhouse Stores 5 star review on 20th July 2026

Helpful Report

Thank you for your review, Ronnie. We’re glad to hear you’re pleased with both the service and the product, and that it arrived promptly. Kind regards, Team Greenhouse Stores

“The product is very good, would have preferred not to have had to wait 8 weeks for delivery”

Helpful Report

Thank you for your review. We’re really pleased to hear you’re happy with the product. We do try to keep delivery times as quick as possible, but as we move into peak season they can occasionally extend, which is what happened in this case. We appreciate your patience, and we’re glad the item met your expectations once it arrived.

“Very happy with the service I received. Delivered and installed when I was told. Delighted with it and have been enjoying using it this summer.”

Helpful Report

Thank you for your review, John. We’re glad everything went as scheduled and that you’re enjoying it this summer. Kind regards, Team Greenhouse Stores

Greenhouse Stores is rated 4.6 based on 3,935 reviews