Greenhouse Stores Reviews

Name: Greenhouse Stores
Address: Blackbrook Hall, London Road, Lichfield, Staffordshire
Rating: 4.63

4.6 Rating 3,945 Reviews

95 %

of reviewers recommend Greenhouse Stores

4.6

Based on 3,945 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	96%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour

About Greenhouse Stores:

We offer a huge selection of high quality models and accessories from all of the leading brands and manufacturers in the glasshouse market today. We believe that gardeners need products that are made to last and won’t let them down, therefore we only have garden equipment for sale that we truly believe in and would happily use ourselves.

Visit Website

Phone:

0800 098 8877

Email:

Sales@greenhousestores.co.uk

Location:

Blackbrook Hall,
London Road,
Lichfield
Staffordshire
WS14 0PS

Greenhouse Stores 4 star review on 17th August 2026

ANTHONY I

326

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Greenhouse is fine I assembled it myself and it took quite some time. The instructions I found were quite difficult to follow and lacked smaller detail. It would be a lot easier to fit with another person and I realise that is your recommendation but I had no one available.”

Helpful Report

Thank you for your review, and well done for assembling the greenhouse on your own — it’s definitely a job that goes more smoothly with two people, so you did brilliantly tackling it solo. Looking at your images, we really would have advised adding the Vitavia base plinth. The plinth lifts the greenhouse off the ground, keeps the frame rigid, and ensures the door runs properly. Without it, the structure relies entirely on the customer’s own foundation, and you may find issues later on — especially with door alignment or frame movement over time. We hope the greenhouse serves you well, and if you ever need any advice or support, you’re very welcome to get in touch.

“Long wait due to it came from China. A the aluminium is a bit thin so thankfully I ordered the tempered glass to give it some structural weight. I think Im going to drill and bolt it down also as I accitently bash the lawmower into and it flext. Strong winds are a concern for the coming winter in Scotland. Instructions were a bit of a challenge to understand. 3 varients instructions. Delivery driver friendly enough afer his long drive.”

Greenhouse Stores 4 star review on 15th August 2026

Helpful Report

Thank you for your review. We’re glad to hear your delivery driver was friendly, and that the tempered glass has given you confidence in the structure. Every single unit is delivered directly from the Vitavia UK warehouse in Ipswich. The longer delivery time was due to your order being placed during peak season, and because it contains glass it must go on a dedicated glass‑safe delivery run rather than standard transport. We would always recommend toughened glass for locations that are even slightly windy, so you absolutely made the right choice—especially with the Scottish weather. Bolting the greenhouse down is also a sensible step if you’re concerned about strong winds or accidental knocks. Regarding the instructions, Vitavia include multiple variants depending on model and glazing type, and we appreciate they can sometimes be a challenge. If you ever need guidance, you can contact us at any time and we’re always happy to help. Thank you again for your feedback, and we hope you enjoy your greenhouse for many seasons ahead.

“The greenhouse was delivered within the time stated. The driver was great. I needed a couple of questions answered prior to the build. It wasn't the easiest to get through to get the answers. The greenhouse itself is of good quality. It took me 6 hours to assemble the sides and gable ends. And 6 hours to fit it all together, which is a two man job. All in all very pleased with the end result.”

Greenhouse Stores 4 star review on 13th August 2026

Helpful Report

Hi Richard, Thank you for sharing your feedback. We’re glad to hear the delivery and driver were good and that you’re happy with the greenhouse quality. Sorry it wasn’t easy to get the answers you needed before building. If you have any remaining questions, we’re here to help. Kind regards, Team Greenhouse Stores

“Delivery fine, good interaction with driver. Product assembled. Instructions documentation a joke, you should not have to go on line to find basic construction processes because it was either unclear or not with the product. Screws for door head socket strip. Other screws lost heads. Basic idea ok rubbish installation instructions no way good enough. B Holt I Eng. Miet.”

Helpful Report

Thank you for your feedback, and we’re glad to hear the delivery and interaction with the driver went smoothly. We’re sorry the instructions caused frustration — this is something we’re actively discussing with the manufacturer. In practice, around 99% of customers find the assembly quite straightforward, but we appreciate that it can come down to how the instructions are interpreted, and your comments help us identify where clarity can be improved. If you need any assistance at all, just get in touch and we’ll be happy to help.

“Good solid greenhouse, instructions could do with improving but bar that everything fitted together as it should.”

Helpful Report

Thanks for sharing your thoughts, Brian. We’re glad to hear the greenhouse is solid and that it mostly fit well; we’ll pass on your note about improving the instructions for clarity. If you need anything else, please feel free to reach out. Kind regards, Team Greenhouse Stores

“We love our new greenhouse but it's not a greenhouse for us ,it's a room on the back of our bungalow for our tumble dryer and shoes,plus small table and two seats.”

Helpful Report

Thanks for sharing. We’re glad you love the greenhouse and that it fits your space in its own way. If you need anything else, please feel free to reach out. Kind regards, Team Greenhouse Stores

“Good but the addition of some pictures to go with the assembly instructions supplied by Vitavia would really assit in bringing the "ikea like" instructions to life. Obviously Vitavia should do it but given the absence it would be good to go the extra mile.”

Helpful Report

Thanks for sharing. We appreciate your feedback on the assembly instructions and agree that pictures could help bring them to life. We’ll pass this along for consideration. Kind regards, Team Greenhouse Stores

“Quality very good, all parts fitted together, however, the pictures could have been a bit clearer, but on the whole very satisfied and the greenhouse is up and running”

Helpful Report

Thanks for sharing, Hazel. We’re glad the quality is good and that the greenhouse is up and running. We note your comment about the pictures being a bit clearer. If you need anything else, please feel free to reach out. Kind regards, Team Greenhouse Stores

“Delivery was fine and we thought we were missing a piece when putting it together. A quick email and we realised it was all there! Thank you!”

Helpful Report

Thanks for sharing, Jude. We’re glad a quick email helped sort out the missing piece and that delivery went smoothly. If you need anything else, please feel free to reach out. Kind regards, Team Greenhouse Stores

“A lengthy wait of 8 weeks before delivery, but fast fitting. Only gripe was the fitter didn't assemble the greenhouse staging as he said that wasn't part of his contract. A bit miffed when I paid for an end to end service. I think drivers and fitters are subcontracted in. Anyway, great greenhouse nonetheless.”

Helpful Report

Thanks for sharing. Sorry to hear about the 8-week wait but we’re glad the greenhouse itself is great. If you need anything else, please feel free to reach out. Kind regards, Team Greenhouse Stores

“Good company to deal with and plenty of choice.”

Helpful Report

Thanks for sharing. We’re glad to hear you found us easy to deal with and that there was plenty of choice. If you need anything else, please feel free to reach out. Kind regards, Team Greenhouse Stores

“The greenhouse itself is great and I love it, now that it’s built. The installation and instructions though, were not so great. Some of the instructions arrived water damaged, some of the number stickers had fallen off the parts and we had load of spare parts for different greenhouse setups which added to the confusion. Getting the glass in was nice and easy though.”

Helpful Report

Sorry to hear about the issues with the installation instructions and the parts mix-ups. We’re glad the greenhouse itself is meeting expectations, though, and we’ll feed your feedback about the damaged instructions and missing stickers to the team. If you need anything else, please feel free to reach out. Kind regards, Team Greenhouse Stores

“Good service delivered on date stated. We had an issue with not having glazing instructions. A quick email and new instructions were sent. I do think the instructions for assembly could be clearer.”

Helpful Report

Thanks for your feedback. We’re glad the service was on date and that the new glazing instructions were sent quickly. We’ll pass your note about clearer assembly instructions to the team. If you need anything else, please feel free to reach out. Kind regards, Team Greenhouse Stores

“Arrived with all the pieces, instructions on building it not completely clear, often shows front the back then front again so takes a minute to figure out which side your looking at.”

Greenhouse Stores 4 star review on 8th August 2026

Helpful Report

Thanks for your feedback. Sorry to hear the assembly instructions weren’t clear and caused confusion about orientation. If you’d like, we can help clarify the steps or point you to the diagrams to make it easier to follow. Please let us know how we can assist. Kind regards, Team Greenhouse Stores

“Greenhouse was fine but picked up a piece of glass and it broke straight away,they wouldn’t replace it as it was delivered ok but must have had a fault in it ,cost me £63 to replace”

Helpful Report

“Delivery and greenhouse all good so far? The only thing is I believe they give you poor assembly instructions so you are tempted to use their guys for fitting ? I am in the construction industry and still made mistakes in the assembly”

Helpful Report

Thanks for the feedback — and I completely understand where you’re coming from. Just to clarify, the assembly instructions aren’t actually produced by us; they come directly from the manufacturers. We don’t make them deliberately complicated, and we agree they could be clearer. We’re already in active discussions with all of our manufacturers to get these simplified and laid out in a more logical way.

“Took an awful long time from ordering to delivery. But once it arrived they came to erect it promptly and expertly. Lovely man, did the whole thing singlehandedly, no fuss and cleared up all the mess too. Excellent!”

Helpful Report

Hi there, Thanks for sharing your experience. We’re glad the installer arrived promptly and did a tidy job, once the delivery arrived. Kind regards, Team Greenhouse Stores

“Good solid greenhouse, everything was there for assembly but the instructions were very vague, took a few attempts to get it right but happy with the end result.”

Helpful Report

Hi Stephen, Thank you for your review. We’re glad to hear the greenhouse is solid and you’re happy with the end result. We’ll pass your comment about the instructions being vague to the team for consideration. Kind regards, Team Greenhouse Stores

“Excellent product”

Helpful Report

Hi James, Thank you for your review. We’re glad to hear you consider the product excellent. Kind regards, Team Greenhouse Stores

“The instructions are poor at best and a simple front or back stamp would help no end”

Helpful Report

Thank you for your feedback, Paul. We appreciate your note about the instructions and will pass it on to the manufacturer. Kind regards, Team Greenhouse Stores

Greenhouse Stores is rated 4.6 based on 3,945 reviews