Greenhouse Stores Reviews

Name: Greenhouse Stores
Address: Blackbrook Hall, London Road, Lichfield, Staffordshire
Rating: 4.62

4.6 Rating 4,050 Reviews

95 %

of reviewers recommend Greenhouse Stores

4.6

Based on 4,050 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	96%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5

About Greenhouse Stores:

We offer a huge selection of high quality models and accessories from all of the leading brands and manufacturers in the glasshouse market today. We believe that gardeners need products that are made to last and won’t let them down, therefore we only have garden equipment for sale that we truly believe in and would happily use ourselves.

Visit Website

Phone:

0800 098 8877

Email:

Sales@greenhousestores.co.uk

Location:

Blackbrook Hall,
London Road,
Lichfield
Staffordshire
WS14 0PS

Greenhouse Stores 5 star review on 27th October 2026

344

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Greenhouse was delivered within the notified time frame. All parts labelled and full instructions supplied. I managed to fit the bits together and with the help of a friend, put all the sides together the added the roof and glass. It seems to be a substantial build now with staging, shelves and thermostatically controlled window and louvre. I did run out of rubber window sealing strip but rang the company and more was sent by post. I have some spare glass and other bits and pieces, but better than being short. A good experience, I would recommend this firm.”

Helpful Report

Thank you for your fantastic review! We're delighted to hear that the greenhouse arrived on time and that the labelled parts and instructions made assembly straightforward. It's great to know our team could quickly help when you needed additional sealing strip, and that you're now enjoying a sturdy, fully equipped greenhouse. We really appreciate your recommendation and wish you many happy years of growing in your new greenhouse! Kind regards, Team Greenhouse Stores

“Now it has been built I’m really pleased but the instructions were not good. Watching a video on the manufacturer’s website/you tube channel helped a bit but it was a different model. The instructions were black and white line drawings not photos and getting the joins right first time was difficult due to limited instruction.”

Helpful Report

Thanks for your review and for sticking with the build process. We're delighted to hear that you're really pleased with the finished product. We completely appreciate your comments regarding the instructions. Following similar feedback from previous customers, we have actually taken the step of rewriting the assembly instructions ourselves to make them clearer and easier to follow. We know that black-and-white line drawings can sometimes make certain stages, particularly the joins and orientation of parts, more difficult than they should be. Thank you for your patience and perseverance in completing the installation, and we're pleased that the manufacturer’s video was able to provide some additional guidance along the way. Your feedback helps us continue improving the experience for future customers. We hope you enjoy your new greenhouse for many years to come!

“Greenhouse very strong and looks lovely It took 2 weeks to assemble and instructions could have been clearer.”

Helpful Report

Thank you for your review. We’re glad the greenhouse looks lovely and is strong. Sorry the assembly took two weeks and that the instructions weren’t clear enough. If you need any clarification in the future, please let us know. Kind regards, Team Greenhouse Stores

“Website and ordering process was simple and effective to navigate. Lead time on supply of greenhouse was a little longer than anticipated and hoped for but communication to arrange delivery once they had worked out when they could fulfill our order and deliver was reasonable.”

Helpful Report

Thank you for sharing your experience, Ben. We’re glad the website and ordering process were easy to navigate, and that communication to arrange delivery was reasonable once the lead time was clarified. If you have any further questions or need assistance in the future, we’re here to help. Kind regards, Team Greenhouse Stores

“Greenhouse arrived on time . We took 3 days to put up . Instructions I felt were basic hence the three days it’s now up and working well”

Helpful Report

Thank you for your review. We’re glad the greenhouse arrived on time and is now up and working well. We understand the instructions felt basic, and if you ever need any guidance, we’re here to help. Kind regards, Team Greenhouse Stores

“Greenhouse stores good to deal with. Helpful. Items arrived as arranged. Instructions with Vitavia greenhouse really not fit for purpose. Some videos online but most didn’t show enough detail. Did get greenhouse built but it was a struggle. Could have been so much easier if instructions were clearer.”

Helpful Report

Hi there, Thank you for your review and for sharing your experience. We’re really pleased to hear that you found Greenhouse Stores helpful and that everything arrived as arranged. That’s exactly the level of service we aim to provide. We completely understand your frustration with the Vitavia instructions. You’re not alone in feeling they could be clearer, and we agree that the build would be far easier with more detailed guidance. We are already working closely with Vitavia to get updated, improved instructions produced for their greenhouse range. In the meantime, if you ever need any help or clarification during a build, please feel free to get in touch — we’re always happy to assist.

“My Vitavia greenhouse was delivered very promptly and was well packaged. The greenhouse itself seems to be well made and is going together (about to attach base to concrete plinth and start the glazing) to form what appears to be a solid structure. It is effectively meccano on steroids. However the instructions are poor. I am a very competent diy'er and I have and continue to struggle at times. The little diagrams do not provide enough detail and there needs to be more of them from different angles. A narrative would also help immensely. I currently have 3 parts, luckily not key to the structure, which I can't work out how they are attached. I am currently struggling with how the vents attach to the roof ridge beam. Some videos would also help. Perhaps this is more of a negative against Vitavia rather than Greenhouse Stores however if you are going to retail a product you should ensure that the customer can actually deal with it.”

Helpful Report

Thank you for your detailed feedback, and we’re really pleased to hear your Vitavia greenhouse arrived promptly and is coming together well so far. We completely understand your frustration with the instructions — they can be quite minimal, and some sections definitely benefit from clearer diagrams or additional explanation. We’ll get our customer services team to contact you directly to help you with the parts you’re unsure about and to talk you through the vent assembly on the roof ridge beam. They’re always happy to guide customers through any tricky steps. Thank you again for your review, and we hope the rest of the build goes smoothly.

“We bought a green lean to greenhouse, 8’ by 4’. It’s a beauty. I love it. It isn’t the simplest of greenhouses to put together but with attention to the instructions, both written and diagrammatical, you will be able to construct it. The first thing is to make sure that the base is level and square. If you are sloppy with this, the glass won’t fit into the frame properly. To make it square, not only should opposite sides be the same length but so should the diagonals. You can purchase a base (which is what I did) but remember that the corners the provide aren’t true right angles so you must measure as described. If you are unsure about creating a level, square base, get someone who knows what they are doing to do it. I did a fair bit of redoing’ as I was learning on the job. All the sides need to be vertical. Make use of a spirit level. Once everything is square, the glass goes in easily. I chose toughened glass which came in large sheets so it made glazing quicker and easier. If you like Meccano, you’ll love it. I am really pleased with the end result.”

Helpful Report

“My lean-to greenhouse is basically a well designed product, which I have now installed. Reasons I did not give 5 stars: 1. Delivery date was given and that was the date the greenhouse was delivered but no confirmation was give so the delivery was in effect a surpise 2. The instruction diagrammes are much too small and sometimes in the wrong sequence so assembly was pretty difficult.”

Helpful Report

“Easy to order ,9 weeks for delivery,Quality of greenhouse good,powdercoating Olive green high standard and beautiful colour. We opted for self assemble which we really wouldnt recommend unless your are competent in DIY . Our only gripe was that we ordered 2 water butt kitts that did not come with cap ends which we then had to purchase our selves cost of £14.00”

Helpful Report

“Well made and easy to build. Really happy with my greenhouse.”

Helpful Report

Thank you for your feedback, Robert. We’re glad the greenhouse is well made and easy to build, and that you’re happy with it. If you need anything else, we’re here to help. Kind regards, Team Greenhouse Stores

“You emailed me asking for a review before delivery!! Building it ongoing, but all okay so far. Please with the appearance”

Helpful Report

“Greenhouse is fine I assembled it myself and it took quite some time. The instructions I found were quite difficult to follow and lacked smaller detail. It would be a lot easier to fit with another person and I realise that is your recommendation but I had no one available.”

Greenhouse Stores 4 star review on 17th August 2026

Helpful Report

Thank you for your review, and well done for assembling the greenhouse on your own — it’s definitely a job that goes more smoothly with two people, so you did brilliantly tackling it solo. Looking at your images, we really would have advised adding the Vitavia base plinth. The plinth lifts the greenhouse off the ground, keeps the frame rigid, and ensures the door runs properly. Without it, the structure relies entirely on the customer’s own foundation, and you may find issues later on — especially with door alignment or frame movement over time. We hope the greenhouse serves you well, and if you ever need any advice or support, you’re very welcome to get in touch.

“Long wait due to it came from China. A the aluminium is a bit thin so thankfully I ordered the tempered glass to give it some structural weight. I think Im going to drill and bolt it down also as I accitently bash the lawmower into and it flext. Strong winds are a concern for the coming winter in Scotland. Instructions were a bit of a challenge to understand. 3 varients instructions. Delivery driver friendly enough afer his long drive.”

Greenhouse Stores 4 star review on 15th August 2026

Helpful Report

Thank you for your review. We’re glad to hear your delivery driver was friendly, and that the tempered glass has given you confidence in the structure. Every single unit is delivered directly from the Vitavia UK warehouse in Ipswich. The longer delivery time was due to your order being placed during peak season, and because it contains glass it must go on a dedicated glass‑safe delivery run rather than standard transport. We would always recommend toughened glass for locations that are even slightly windy, so you absolutely made the right choice—especially with the Scottish weather. Bolting the greenhouse down is also a sensible step if you’re concerned about strong winds or accidental knocks. Regarding the instructions, Vitavia include multiple variants depending on model and glazing type, and we appreciate they can sometimes be a challenge. If you ever need guidance, you can contact us at any time and we’re always happy to help. Thank you again for your feedback, and we hope you enjoy your greenhouse for many seasons ahead.

“The greenhouse was delivered within the time stated. The driver was great. I needed a couple of questions answered prior to the build. It wasn't the easiest to get through to get the answers. The greenhouse itself is of good quality. It took me 6 hours to assemble the sides and gable ends. And 6 hours to fit it all together, which is a two man job. All in all very pleased with the end result.”

Greenhouse Stores 4 star review on 13th August 2026

Helpful Report

Hi Richard, Thank you for sharing your feedback. We’re glad to hear the delivery and driver were good and that you’re happy with the greenhouse quality. Sorry it wasn’t easy to get the answers you needed before building. If you have any remaining questions, we’re here to help. Kind regards, Team Greenhouse Stores

“Delivery fine, good interaction with driver. Product assembled. Instructions documentation a joke, you should not have to go on line to find basic construction processes because it was either unclear or not with the product. Screws for door head socket strip. Other screws lost heads. Basic idea ok rubbish installation instructions no way good enough. B Holt I Eng. Miet.”

Helpful Report

Thank you for your feedback, and we’re glad to hear the delivery and interaction with the driver went smoothly. We’re sorry the instructions caused frustration — this is something we’re actively discussing with the manufacturer. In practice, around 99% of customers find the assembly quite straightforward, but we appreciate that it can come down to how the instructions are interpreted, and your comments help us identify where clarity can be improved. If you need any assistance at all, just get in touch and we’ll be happy to help.

“Good solid greenhouse, instructions could do with improving but bar that everything fitted together as it should.”

Helpful Report

Thanks for sharing your thoughts, Brian. We’re glad to hear the greenhouse is solid and that it mostly fit well; we’ll pass on your note about improving the instructions for clarity. If you need anything else, please feel free to reach out. Kind regards, Team Greenhouse Stores

“We love our new greenhouse but it's not a greenhouse for us ,it's a room on the back of our bungalow for our tumble dryer and shoes,plus small table and two seats.”

Helpful Report

Thanks for sharing. We’re glad you love the greenhouse and that it fits your space in its own way. If you need anything else, please feel free to reach out. Kind regards, Team Greenhouse Stores

“Good but the addition of some pictures to go with the assembly instructions supplied by Vitavia would really assit in bringing the "ikea like" instructions to life. Obviously Vitavia should do it but given the absence it would be good to go the extra mile.”

Helpful Report

Thanks for sharing. We appreciate your feedback on the assembly instructions and agree that pictures could help bring them to life. We’ll pass this along for consideration. Kind regards, Team Greenhouse Stores

“Quality very good, all parts fitted together, however, the pictures could have been a bit clearer, but on the whole very satisfied and the greenhouse is up and running”

Helpful Report

Thanks for sharing, Hazel. We’re glad the quality is good and that the greenhouse is up and running. We note your comment about the pictures being a bit clearer. If you need anything else, please feel free to reach out. Kind regards, Team Greenhouse Stores

Greenhouse Stores is rated 4.6 based on 4,050 reviews