Greenhouse Stores Reviews

Name: Greenhouse Stores
Address: Mere Green Chambers,338 Lichfield Road,, Sutton Coldfield
Rating: 4.65

4.7 Rating 3,523 Reviews

96 %

of reviewers recommend Greenhouse Stores

4.7

Based on 3,523 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

About Greenhouse Stores:

We offer a huge selection of high quality models and accessories from all of the leading brands and manufacturers in the glasshouse market today. We believe that gardeners need products that are made to last and won’t let them down, therefore we only have garden equipment for sale that we truly believe in and would happily use ourselves.

Visit Website

Phone:

0800 098 8877

Email:

Sales@greenhousestores.co.uk

Location:

Mere Green Chambers,338 Lichfield Road,
Sutton Coldfield
B74 4BH

Greenhouse Stores 5 star review on 20th May 2025

255

Anonymous

Anonymous // 01/01/2019

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“Super efficient, brilliant customer service and high quality product, erected on date agrreed to a very high standard. Would totally recomend them to anyone! I am an extremley happy customer.”

Helpful Report

Hi Timothy, Thank you for your amazing review! We're delighted to hear that you had a positive experience with our customer service and that your product met your expectations. Your recommendation means the world to us! If you ever need anything else, we're here to help. Best regards, The Greenhouse Stores Team

“I am so pleased with my greenhouse.The quality is very good.I can highly recommend the greenhouse.”

Helpful Report

“absolutely superb. so happy”

Helpful Report

Hi Richard, Thank you for your fantastic feedback! We're so glad to hear that you're absolutely happy with your experience. If there's anything more we can do for you, just let us know. Best regards, The Greenhouse Stores Team

“They offer good products at an excellent price. Delivery is on time and they are very helpful when called. A good all round company, and my purchase was worth every penny.”

Helpful Report

Hi Euan, Thank you for your amazing review! Should you need any assistance in the future, don’t hesitate to get in touch. Best regards, The Greenhouse Stores Team

“Very good to deal with and I couldn't be happier with my greenhouse.”

Helpful Report

Hi Robin, Thank you for your wonderful review! We’re thrilled to hear that you had a great experience with us and that you're very happy with your greenhouse. Your satisfaction means the world to us! If you need any help or have any questions in the future, don’t hesitate to reach out. Best regards, The Greenhouse Stores Team

“Excellent product but took 10 weeks to deliver”

Helpful Report

Hi James, Thank you for your review! We're thrilled to hear that you're happy with the product. We sincerely apologise for the delay in delivery; your feedback is invaluable as we strive to improve our shipping times. If you have any further questions or need assistance, please don't hesitate to reach out. Best regards, The Greenhouse Stores Team

“Almost impossible to interpret the assembly instructions. One glass pane broken. Rain pipes to water but were useless and very poor quality”

Helpful Report

Hi Chris, Thank you for your feedback. We're truly sorry to hear about the difficulties you faced with the assembly instructions and the broken glass pane. We understand that clear instructions are vital, and we'll take your comments on board to improve this for future customers. Regarding the rain pipes, it's disappointing to hear they didn't meet your expectations. Quality issues like this are taken seriously, and we’re grateful you brought it to our attention. If there's anything we can do to assist you further, please reach out, as your satisfaction is important to us. Best regards, The Greenhouse Stores Team

“We chose to errect the greenhouse ourselves. We found the instructions easy to follow, and although some aspects were slightly fiddly, we managed to put it all together. Have been using for a month now, and so pleased. Very sturdy, spacious inside, and looks good at the end of my garden. Due to the fantastic weather we have been having using the greenhouse has been a joy to bring on seedlings and young plants. Something I have wanted for years and finally purchased, at a very reasonable price.”

Helpful Report

Hi Rachel, Thank you for your fantastic review! We’re so pleased to hear that you found the instructions easy to follow and that you successfully erected the greenhouse yourself. It’s wonderful that you’re enjoying your new space, especially with the beautiful weather for nurturing your seedlings and plants. We love to hear that it looks great in your garden! If you have any questions or need assistance in the future, feel free to reach out. Best regards, The Greenhouse Stores Team

“Great service and great product, come quickly and easy to assemble just in time for our seedlings. Thanks!”

Helpful Report

Hi Josh, Thank you so much for your amazing review! We’re delighted to hear that you found our service great and that your product arrived quickly and was easy to assemble. It’s fantastic that it's just in time for your seedlings – we can't wait for you to enjoy your gardening experience! If you need any further assistance, feel free to reach out. Best regards, The Greenhouse Stores Team

“Nice greenhouse, good price but parts were missing which contributed to huge delays. Paid for it to be fitted as part of the sale and that service was extremely poor. The fitter ( polite but questionably competent) - never did more than 4 hrs at a time although he did come back once a week over at least six weeks. The initial base he laid was too small and uneven, so began weeks of delays and excuses. It wasn’t an easy job but the whole process was very stressful and left us in a mess for far longer than we’d expected. There are still a couple of missing parts but we ran out of energy to bother to chase. We were disappointed not to be asked for a review at the time, the fitter had said there would be an after-care call but we didn’t receive one. Not sure where the responsibility for that lies.”

Helpful Report

Hi there, Thank you for taking the time to share your experience with us. We genuinely appreciate your feedback and are sorry to hear about the missing parts and the delays during your installation process. We understand how frustrating this can be, especially when you’ve paid for fitting services. Just a quick note on the base, our installation service does not include laying a base so we are assuming that you had a third party lay a base? We do state minimum base dimensions on the website to make sure that customers have all of the information required. This will have caused an initial delay as the installation team will have allocated your booking slot, but being unable to make a start would have meant a missed day for them. Due to the installers having an already busy schedule at this time of year, they will try and get back to customers as soon as they can. Regarding the missing parts, its very rare that we do have an issue but sometimes it does happen and we will be taking it up with that particular manufacturer. Best regards, The Greenhouse Stores Team

“Very happy with my greenhouse. Looks smart and has several useful features I wouldn't have thought of.”

Helpful Report

Hi Nicola, Thank you for your wonderful review! We’re thrilled to hear that you’re happy with your greenhouse and that it not only looks smart but also includes features that enhance your gardening experience. We aim to provide products that truly meet our customers' needs. If you have any questions or need further assistance, feel free to reach out. Enjoy your gardening journey! Best regards, The Greenhouse Stores Team

“There was a good selection, and ordering was easy (including requesting someone to come and put it up for us). I was a bit unclear when my greenhouse was supposed to arrive, and it does take some time. But arrive it did, and a cheerful bunch of guys put it up for us. And it's a lovely greenhouse.”

Helpful Report

Hi Sarah, Thank you for your lovely review! We’re glad to hear that you found our selection good and that the ordering process was easy for you. We appreciate your feedback regarding the delivery timeline and are thrilled that our cheerful team was able to set up your greenhouse. Enjoy your new space for gardening! If you need anything else, don’t hesitate to reach out. Best regards, The Greenhouse Stores Team

“Excellent service from ordering through to delivery”

Helpful Report

Hi there, Thank you for your fantastic review! We’re so pleased to hear that you received excellent service from start to finish. It's our goal to ensure a smooth experience for our customers, and your feedback makes it all worthwhile. If there’s anything more we can do for you in the future, please don’t hesitate to reach out. Best regards, The Greenhouse Stores Team

“Love our greenhouse - good size with high roof. Had it two years and all is well.”

Helpful Report

Hi Angela, Thank you for your kind review! We’re delighted to hear that you love your greenhouse and that it’s been serving you well for the past two years. It sounds like it’s the perfect fit for your gardening needs! If there’s anything we can assist you with in the future, please feel free to reach out. Happy gardening! Best regards, The Greenhouse Stores Team

“Collapsible greenhouse shelving with very poor unstable fixation and not truly collapsible in situ”

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“I have the 6ft by 4ft greenhouse with horticultural glass. I am so happy with my purchase and would highly recommend this greenhouse. It was delivered within the agreed time and without any fuss. Great service”

Helpful Report

Hi Kerry, Thank you so much for your glowing review! We’re thrilled to hear that you’re so happy with your greenhouse and that it arrived right on time without any hassle. Your recommendation means a lot to us, and we’re here if you need anything else. Happy gardening! Best regards, The Greenhouse Stores Team

“Delivered 1st April and am still waiting 14th May for it to be built. So that's the reason for this rating.”

Helpful Report

“Great service order two 10x8 greenhouses arrived on the date given easy to assemble”

Helpful Report

Hi Neville, Thank you so much for your wonderful review! We’re thrilled to hear that your greenhouses arrived on schedule and that the assembly was a breeze. Your satisfaction means a lot to us, and we’re here if you need anything else in the future. Enjoy your gardening! Best regards, The Greenhouse Stores Team

“I purchased a Vitavia 6x10 (check the small print it is bigger than that!) I also purchased glazing bar capping and a number of other add ons. However the other add ons don't work terribly well when using the capping so a number of mods required. I would recommen checking although I suspect no-one has thought it through! After widening my base, doing a few adaptions now a loveley Greenhouse! Also the delivery driver (solo) was unwell and only just capable off moving the kit a small distance, I had just had Covid and was suffering after effects - right team!”

Helpful Report

Hi Richard, Thank you for your detailed review! We’re glad to hear that you’re now enjoying your lovely greenhouse, and we appreciate your insights on the capping and modifications. Your feedback is invaluable as we strive to improve our products. We hope your gardening journey is full of success! If you need any assistance in the future, don’t hesitate to reach out. Best regards, The Greenhouse Stores Team

“All good! Exactly as described & easy to assemble.”

Helpful Report

Hi Philip, Thank you for your fantastic review! We’re delighted to hear that everything arrived as described and that you found the assembly easy. Your satisfaction is our top priority, and we appreciate your feedback. If you have any questions or need assistance in the future, just let us know! Best regards, The Greenhouse Stores Team

“Greenhouse people were very helpful, sadly the base wasn't available which caused a delay to the order of around 6 weeks. The delivery driver was nice and friendly and everything was unloaded in a careful manner and all was checked off and inspected. I'm really pleased with the greenhouse. It's everything it should be.”

Helpful Report

Hi there, Thank you for your thoughtful review! We appreciate your understanding regarding the delay with the base and are glad to hear that our team was helpful throughout the process. It’s wonderful to know that you’re pleased with the greenhouse and that the delivery was handled with care. If you need any further assistance or have questions down the line, feel free to reach out. Best regards, The Greenhouse Stores Team

Greenhouse Stores is rated 4.7 based on 3,523 reviews