Greenhouse Stores Reviews

Name: Greenhouse Stores
Address: Blackbrook Hall, London Road, Lichfield, Staffordshire
Rating: 4.63

4.6 Rating 3,944 Reviews

95 %

of reviewers recommend Greenhouse Stores

4.6

Based on 3,944 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	96%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour

About Greenhouse Stores:

We offer a huge selection of high quality models and accessories from all of the leading brands and manufacturers in the glasshouse market today. We believe that gardeners need products that are made to last and won’t let them down, therefore we only have garden equipment for sale that we truly believe in and would happily use ourselves.

Visit Website

Phone:

0800 098 8877

Email:

Sales@greenhousestores.co.uk

Location:

Blackbrook Hall,
London Road,
Lichfield
Staffordshire
WS14 0PS

Greenhouse Stores 5 star review on 15th August 2026

317

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Delivery was great. the delivery driver was cheerful and friendly. Erecting the greenhouse was a nightmare. I bought the greenhouse for my daughter. Id say ive probably erected 6 or 7 greenhouses in my lifetime. Some new, some 2nd hand with no instructions. Firstly the instructions for this greenhouse were awful. Higgledypiggledy. Instructioons not clear Diagrams not clear for the greenhouse and options I bought. So we look online at your instructional videos. The videos were just as bad as the printed instructions. The close up bits we needed to see were shown from a distance so were no help at all. These videos were filmed without a thought for someone who hasnt erected this type of greenhouse before theyve just been fiilmed to tick a box. If we had the timeto make instructional videos ourselves for this greenhouse, in the way they shouldbe, we are sure theyd be popular. It took us days and days to finish and we are still not certain it is correct. Some of the strips to hold the glass in have fell out. The door isnt smooth at all. So there you have it!”

Helpful Report

Thank you for taking the time to leave such a detailed review. We’re very glad to hear your delivery went smoothly and that our driver made a good impression. We’re genuinely sorry that the assembly of your greenhouse turned into such a frustrating experience, especially given your background and the number of greenhouses you’ve put up over the years. Your feedback about the instructions and videos is extremely valuable. We know how important clear guidance is, and it’s clear we fell short of your expectations here. If you had reached out during the build, we would absolutely have done everything we could to support you through the process. Even now, if any part of the greenhouse doesn’t seem right—such as the glazing strips or the door—we’re more than happy to help troubleshoot and get things sorted for you. Please feel free to contact us directly so we can assist further. We want your daughter to enjoy her greenhouse fully, and we’d like the chance to make sure everything is as it should be.

“Rude self entitled person on phone who probably approaches customers as a nuisance to be tolerated, rather than served.”

Helpful Report

Thank you for sharing your feedback — I’m really sorry to hear that your experience over the phone didn’t feel welcoming. That’s absolutely not the standard we aim for, and I’d really like to understand what happened so we can put it right. If you’re able to let us know a bit more about the call — what the issue was, or who you spoke with — it would really help us look into this properly. We genuinely want every customer to feel listened to and supported, so your details would be appreciated. Thanks again for taking the time to let us know, and we hope we can resolve this for you. Kind regards, Team Greenhouse Stores

“Instructions very poor.. very difficult to follow.. I wouldn’t buy one again.”

Helpful Report

Thank you for taking the time to share your feedback. I’m really sorry to hear that you found the instructions difficult to follow — that’s certainly not the experience we want for any of our customers. If you ever run into issues during assembly, our team is always here to help. A quick call or message to us can usually resolve things straight away, and we’d have been more than happy to guide you through it. We genuinely appreciate your comments, and we’ll be reviewing the instructions to see where they can be improved. If there’s anything still unresolved or if you’d like us to look into your experience in more detail, please feel free to get in touch. We’re always here to support you.

“No communication. No delivery. I ain't got no satisfaction . SERIOUSLY UNIMPRESSED.”

Helpful Report

Thank you for your review. We’re sorry to hear you feel this way. Our records show that we emailed you regarding your order, and the product was dispatched and delivered within the expected timeframe. We haven’t been made aware of any issues from you, but we’re always happy to help. If there’s anything still outstanding, please contact us so we can resolve it promptly.

“Six polycarbonate panels blew out at the first sign of any wind. I received a one sentence dismissive response from them and then they ghosted me. WORST COMPANY EVER. The person who replied, Ian, is mentioned in many poor reviews.”

Helpful Report

Hi Deborah, Thank you for your review. We’d just like to clarify a few details so others have the full picture. Your greenhouse had been installed for a couple of months before the panels came out, and this happened during a period of very severe gale‑force winds. On the website, we do state, that polycarbonate isn’t suitable for exposed or windy locations, and The installers. confirmed that the glazing bar cap was fitted correctly. If you’d like us to take another look and help resolve things, we’re still here.

“Delivery time very disappointing ordered summer time it arrived late autumn introduction very poor parts not of a good standard regretting my purchase”

Helpful Report

Hi there, Thank you for taking the time to leave a review. I’ve checked the notes on your order, and it looks like Elite attempted to arrange delivery on several occasions, but unfortunately you weren’t available on the dates they had scheduled. As their deliveries are organised by area, if a customer can’t accept the offered date it can mean waiting a little longer until they are next in that region. They do normally provide 7–10 days’ notice, and there is also the option for the greenhouse to be left in a safe place if that’s suitable. We couldn’t see any notes regarding issues with the quality of the greenhouse or its parts, so if you have experienced any problems, please do get in touch with us directly and we’ll be happy to look into this for you. Kind regards, Team Greenhouse Stores

“Very disappointed in the build I paid for - 4 panels have come out on 3 occasions - we have replaced the broken panels and put in more clips to hold them, the quantity that probably should have been put in during the installation. Equally disappointed in the attitude I encountered when I raised my complaint at the time.”

Helpful Report

Hi Sue, We’re sorry to hear about the repeated panel issues but this is generally down to exceptionally high winds. If you’d like to share any details about when this happened or what occurred, we’ll do our best to understand and assist. Kind regards, Team Greenhouse Stores

“Greenhouse ok but fitting not good”

Helpful Report

Hi there, Thank you for your feedback, and we’re sorry to hear the fitting wasn’t satisfactory. If you’d like to share what specifically wasn’t right with the installation, we’ll do our best to help and provide guidance on next steps. Kind regards, Team Greenhouse Stores

“Cheap nasty Chinese built . The people who erect these greenhouses look for any reason why they can't do it,and openly brag about jobs the have refused to do ,then they charge you £180. Customer service is poor . AVOID AT ALL COSTS”

Helpful Report

Hi Alan, Thank you for taking the time to leave a review. After reviewing the notes on your order, our installers reported that the base was not sufficiently level for the greenhouse to be fitted. We do make this requirement clear both on our website and in the confirmation email sent to all customers, as a level base is essential for a safe and long-lasting installation. We also advise that a charge may be applied in the event of a failed installation for this reason. If you have any questions or would like guidance on preparing the base, we’re always happy to help. Kind regards, The Greenhouse Stores Team

“Long wait for delivery when it arrives its on a pallet. So could not be delivered as driver cannot unload it. Returned. Had to cancel fitter. Redeliverd some months later as fitter couldn't fit until then. Day before fitter was due he wanted to cancel due to rain. Strange as we hadn't had any rain for weeks. Having told us prior that he was in the area it turned out he was in Surrey. We told him if he didn't turn up we would cancel. He turned up spent 3 hours sitting on a bench working out how to fit it.!”

Helpful Report

“Glass fell out and they would not replace it even though they installed it”

Helpful Report

“Terrible after sales. A louvre window was missing from my order and the gutters promised to return to fit it on delivery. I have chased and chased . The greenhouse was assembled the first week in May it’s now mid November and despite promises the louvre window remains unfitted. Seriously never again.”

Helpful Report

“Collapsible greenhouse shelving with very poor unstable fixation and not truly collapsible in situ”

Helpful Report

“Delivered 1st April and am still waiting 14th May for it to be built. So that's the reason for this rating.”

Helpful Report

“I am very unhappy with the casual way in which my order has been treated. The greenhouse was delivered later than promised and three weeks later I have still not heard from the installation team to build it.”

Helpful Report

Hi Andrew, Thank you for reaching out and sharing your concerns with us. We're truly sorry to hear about the delays you experienced with your order and the lack of communication regarding the installation. This is not the level of service we aim to provide, and we understand how frustrating this situation must be for you. We appreciate your feedback, and we will certainly address these issues with our team to ensure we do better in the future. If there's anything more we can do to assist you, please don’t hesitate to get in touch. Best regards, The Greenhouse Stores Team

“Greenhouse Stores do not seem to accept any responsibility for any problems with the products they sell and just refer you to the manufacturer. I tried to get Elite to take the greenhouse back and issue a refund as I did not consider it satisfactory quality. Elite said that I would have to arrange to deliver it back to them myself "in a condition ready for resale". As the glass panels are all delivered loose (no packaging at all) there was no way any courier was going to accept a loose pile of glass panes for transit so it was impossible for me to return it. The assembly instructions are so bad that although I used a professional installer whose name was given to me by Greenhouse Stores he appeared unable to assemble the greenhouse (took 4 days to assemble including one day when he just looked at the instructions for two hours then left!). Greenhouse Stores take no responsibility for the competence of the installers whose names they give out. Even when I eventually got the greenhouse assembled the joints do not fit together properly, leaving gaps at the apex and at the corners where the roof meets the walls. Also, the nuts / bolts were of very poor quality and some bolts sheared in half when I tried to tighten them while assembling the staging (I am a 5 foot lady pensioner and was using a tiny 4 inch long hand spanner, so incapable of overtightening anything!) . If you want a company that take responsibility for the quality of the products they sell, try someone else.”

Helpful Report

“Should not be selling such awful products”

Helpful Report

Hi Julia, Thank you for taking the time to share your thoughts. We're truly sorry to hear that you found our products unsatisfactory. Your feedback is important to us, and we take it seriously as we continuously work to improve our offerings. If there's anything specific you'd like to discuss or if there's a way we can assist you, please feel free to reach out. Best regards, The Greenhouse Stores Team

“The greenhouse I received was not the one I thought I’d bought. It’s extremely flimsy and gives no protection to the cold. I was away when I employed someone to put it up and when I got back was very shocked to see it. I had expected double skinned roof and got single bubble roof. Not atall happy”

Helpful Report

Hi Philippa, Thank you for your feedback. We've just resent your original confirmation email, you had ordered the Harmony model which is all Single Wall Polycarbonate. Its the Hybrid model that has the mix of Polycarbonate. The Greenhouse Stores Team

“Extremely difficult to build, with confusing instructions. Polycarbonate panels failed on the first windy day - coming out of the slots in the frame and bending. I contacted the company and asked how to fit the panels back in - no response to this. When stormy weather then came along, three panels came out completely, others out of their runners, metal cross bars bent. I sent photos of the damage but only response was to send details of any parts that needed replaced. I did not feel that the company were supportive in any way.”

Helpful Report

Hi Lynn, Thank you for sharing your experience. We're truly sorry to hear about the difficulties you faced with building the greenhouse and the issues with the polycarbonate panels. We understand how frustrating this can be, especially in challenging weather conditions. Your feedback regarding the instructions and our support is invaluable, and we will certainly use it to improve our communication and product quality. If there’s anything we can do to assist you further, please feel free to reach out. Best regards, The Greenhouse Stores Team

“A Neptune greenhouse was ordered in April 2024. We were informed on 5th May that it was no longer available and so a Jupiter greenhouse was ordered on 7th May 2024. This was delivered on 15th June. Our builder was unable to understand the complicated instructions and so we asked your company to install it as your website stated this was possible. We asked for this to be done on 24th June but were told by Ian Willstead that this was not possible. We then tried the 4 names you gave us plus 12 others form Checkatrade but none of them agreed to help us. In the end we bought a different greenhouse from The Greenhouse People and it was ordered, delivered and installed within a month. We tried selling your greenhouse and managed to get £650 for it which means we lost about £1,000 on the deal which would not have happened if you had a returns policy which The Greenhouse People had or you were able to instal the greenhouse, as The Greenhouse People did.”

Helpful Report

Hi Patricia, Thank you for sharing your experience with us. We're truly sorry to hear about the challenges you faced with the greenhouse order and installation. Your frustration is understandable, and we apologize for any inconvenience caused. While installation is a service we strive to provide, we cannot always guarantee availability at all times. It's disappointing to hear that our recommended services could not help either but they do struggle to free up space in peak season. We appreciate your feedback regarding our returns policy which you will find at the bottom of all of our website pages and will take it into consideration as we look to improve our customer service. If you have any further concerns or require assistance, please reach out to us at support@greenhousestores.co.uk. Best regards, The Greenhouse Stores Team

Greenhouse Stores is rated 4.6 based on 3,944 reviews