Greenhouse Stores Reviews

Name: Greenhouse Stores
Address: Mere Green Chambers,338 Lichfield Road,, Sutton Coldfield
Rating: 4.65

4.7 Rating 3,526 Reviews

96 %

of reviewers recommend Greenhouse Stores

4.7

Based on 3,526 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

About Greenhouse Stores:

We offer a huge selection of high quality models and accessories from all of the leading brands and manufacturers in the glasshouse market today. We believe that gardeners need products that are made to last and won’t let them down, therefore we only have garden equipment for sale that we truly believe in and would happily use ourselves.

Visit Website

Phone:

0800 098 8877

Email:

Sales@greenhousestores.co.uk

Location:

Mere Green Chambers,338 Lichfield Road,
Sutton Coldfield
B74 4BH

Greenhouse Stores 5 star review on 20th May 2025

255

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I purchased a Vitavia 6x10 (check the small print it is bigger than that!) I also purchased glazing bar capping and a number of other add ons. However the other add ons don't work terribly well when using the capping so a number of mods required. I would recommen checking although I suspect no-one has thought it through! After widening my base, doing a few adaptions now a loveley Greenhouse! Also the delivery driver (solo) was unwell and only just capable off moving the kit a small distance, I had just had Covid and was suffering after effects - right team!”

Helpful Report

Hi Richard, Thank you for your detailed review! We’re glad to hear that you’re now enjoying your lovely greenhouse, and we appreciate your insights on the capping and modifications. Your feedback is invaluable as we strive to improve our products. We hope your gardening journey is full of success! If you need any assistance in the future, don’t hesitate to reach out. Best regards, The Greenhouse Stores Team

“All good! Exactly as described & easy to assemble.”

Helpful Report

Hi Philip, Thank you for your fantastic review! We’re delighted to hear that everything arrived as described and that you found the assembly easy. Your satisfaction is our top priority, and we appreciate your feedback. If you have any questions or need assistance in the future, just let us know! Best regards, The Greenhouse Stores Team

“Greenhouse people were very helpful, sadly the base wasn't available which caused a delay to the order of around 6 weeks. The delivery driver was nice and friendly and everything was unloaded in a careful manner and all was checked off and inspected. I'm really pleased with the greenhouse. It's everything it should be.”

Helpful Report

Hi there, Thank you for your thoughtful review! We appreciate your understanding regarding the delay with the base and are glad to hear that our team was helpful throughout the process. It’s wonderful to know that you’re pleased with the greenhouse and that the delivery was handled with care. If you need any further assistance or have questions down the line, feel free to reach out. Best regards, The Greenhouse Stores Team

“Fabulous greenhouse. Looks great and great value for money. Instructions a little tricky but we made it work. I’d recommend this greenhouse”

Helpful Report

Hi Julia, Thank you for your fabulous review! We’re thrilled to hear that you’re happy with your greenhouse and found it to be a great value. We appreciate your feedback about the instructions and are glad you made it work. Your recommendation means a lot to us! If you have any further questions or need assistance, just let us know. Best regards, The Greenhouse Stores Team

“Very efficient service. Greenhouse was packed very well. My only criticism is that the instructions were unclear which made it tricky to construct. Having said that I am very pleased with the final result”

Helpful Report

Hi there, Thank you for your kind review! We’re pleased to hear that you found our service efficient and that your greenhouse was well packed. We appreciate your feedback regarding the instructions, and we’ll certainly take it into consideration for future improvements. It’s great to know that you’re happy with the final result! If you need any further assistance, please don’t hesitate to reach out. Best regards, The Greenhouse Stores Team

“I have had such a positive experience dealing with Ian of Greenhouse Stores. I was not quite the customer from hell, but I seemed to be continuously asking Ian for advice, changing my mind, doub;e-checking on things. Ian was always a great communicator and helped in so many ways. He liaised with the manufacturer on my behalf (Elite Greenhouses of Bolton) and organised assemblers. I recommend Greenhouse Stores to anyone who admires my new Elite Titan!”

Helpful Report

Hi John, Thank you for your fantastic review! We’re thrilled to hear about your positive experience with Ian and how he was able to assist you throughout the process. Great communication is key, and we’re glad to know Ian excelled in that regard while liaising with the manufacturer for you. Your recommendation means a lot to us! If you need anything else or have further questions, feel free to reach out. Enjoy your new greenhouse! Best regards, The Greenhouse Stores Team

“Very pleased with the greenhouse - sturdy construction - just what we were looking for.”

Helpful Report

Hi Kenneth, Thank you for your wonderful review! We’re so glad to hear that you are pleased with your greenhouse and that you found it sturdy. Your satisfaction is our top priority! If you have any questions or need assistance, feel free to reach out. Happy gardening! Best regards, The Greenhouse Stores Team

“It has taken 12 weeks from purchase and we are awaiting a company to come and erect it. If you live in Scotland you have to wait until there is enough work in the area before they will attend. I spent a lot of time and effort to get an installation date when I should have been using my greenhouse for summer bedding plants. They delivered the greenhouse and I stored it in my workshop. Thank goodness it was dry or the cardboard packages would have been in a sorry state. I can't comment on the quality and erection as it is due to be installed a week on Friday”

Helpful Report

Hi John, Thank you for sharing your experience, and we sincerely apologise for the delays you've encountered with the installation of your greenhouse. We understand how disappointing it is to have to wait, especially when you were eager to use it for your summer bedding plants. Your feedback is valuable to us, and we’re continuously working to improve our service. Please know that we appreciate your patience during this time. If there's anything further we can assist you with while you await installation, don't hesitate to reach out. Best regards, The Greenhouse Stores Team

“Better than I expected,love it.”

Helpful Report

Hi Keith, Thank you for your amazing review! We're delighted to know that our product exceeded your expectations. Your satisfaction means the world to us! If you ever need assistance or have any questions, don’t hesitate to reach out. Happy gardening! Best regards, The Greenhouse Stores Team

“Ordering made easy and installers helpful and tidy”

Helpful Report

Hi Lyn, Thank you for your wonderful review! We’re thrilled to hear that you found the ordering process easy and that our installers were helpful and tidy. We take pride in our team’s dedication to providing excellent service. If you need anything else or have questions in the future, don't hesitate to reach out. Happy gardening! Best regards, The Greenhouse Stores Team

“Great no fuss service, very pleased with the greenhouse. Everything was very well packaged and complete. Delivery was spot on and the driver was great too.”

Helpful Report

Hi Roger, Thank you for your fantastic review! We’re thrilled to hear that you were pleased with the greenhouse and our no fuss service. If you ever need anything else or have questions, feel free to reach out. Happy gardening! Best regards, The Greenhouse Stores Team

“Very good greenhouse at a great price.”

Helpful Report

Hi Ron, Thank you for your wonderful review! We're so pleased to hear that you find our greenhouse to be of great quality and value. We strive to offer the best products at competitive prices. If you have any questions or need assistance, just let us know. Happy gardening! Best regards, The Greenhouse Stores Team

“I am very unhappy with the casual way in which my order has been treated. The greenhouse was delivered later than promised and three weeks later I have still not heard from the installation team to build it.”

Helpful Report

Hi Andrew, Thank you for reaching out and sharing your concerns with us. We're truly sorry to hear about the delays you experienced with your order and the lack of communication regarding the installation. This is not the level of service we aim to provide, and we understand how frustrating this situation must be for you. We appreciate your feedback, and we will certainly address these issues with our team to ensure we do better in the future. If there's anything more we can do to assist you, please don’t hesitate to get in touch. Best regards, The Greenhouse Stores Team

“The greenhouse is great. It was erected well. Just as important was the service from all the team at Greenhouse Stores. The driver who delivered the greenhouse gave exemplary service I did in fact provide a quick thank you to the team after delivery. Once again thank you Mrs Moncur”

Helpful Report

Hi Mrs. Moncur, Thank you so much for your kind review! We're delighted to hear that your greenhouse was erected well and that our team, especially the delivery driver, provided exemplary service. We truly appreciate you taking the time to thank us. If you need any further assistance or have questions in the future, we're always here to help. Enjoy your new greenhouse! Best regards, The Greenhouse Stores Team

“Greenhouse Stores do not seem to accept any responsibility for any problems with the products they sell and just refer you to the manufacturer. I tried to get Elite to take the greenhouse back and issue a refund as I did not consider it satisfactory quality. Elite said that I would have to arrange to deliver it back to them myself "in a condition ready for resale". As the glass panels are all delivered loose (no packaging at all) there was no way any courier was going to accept a loose pile of glass panes for transit so it was impossible for me to return it. The assembly instructions are so bad that although I used a professional installer whose name was given to me by Greenhouse Stores he appeared unable to assemble the greenhouse (took 4 days to assemble including one day when he just looked at the instructions for two hours then left!). Greenhouse Stores take no responsibility for the competence of the installers whose names they give out. Even when I eventually got the greenhouse assembled the joints do not fit together properly, leaving gaps at the apex and at the corners where the roof meets the walls. Also, the nuts / bolts were of very poor quality and some bolts sheared in half when I tried to tighten them while assembling the staging (I am a 5 foot lady pensioner and was using a tiny 4 inch long hand spanner, so incapable of overtightening anything!) . If you want a company that take responsibility for the quality of the products they sell, try someone else.”

Helpful Report

“Apart from waiting a long time for delivery and erection I am very pleased with the end result - all just as I had envisaged it in my mind when deciding to order! I would strongly advise the professional erection - all very professional and helpful.”

Helpful Report

“Excellent! Very pleased with the service.”

Helpful Report

Hi Amanda, Thank you so much for your excellent review! We're delighted to hear that you were pleased with our service. Your satisfaction is our top priority, and we’re always here to assist you. Enjoy your greenhouse! Best regards, The Greenhouse Stores Team

“Well constructed and using the enclosed plan and you tube video took 2 of us about 6 hours in all Then 2-3hours glazing. Would take half the time for the next Greenhouse been brilliant this Spring Excellent product”

Helpful Report

Hi Michael, Thank you for your fantastic review! We're thrilled to hear that you found the construction process straightforward. It’s great to know that your greenhouse is thriving this Spring! If you have any questions or need assistance in the future, we're here to help. Enjoy your gardening! Best regards, The Greenhouse Stores Team

“One of the best companies I've ever dealt with polite helpful and understanding knowing it would be sometime.between delivery and construction and not knowing if all the parts where there and in one piece ie the glass thanks for your help in ordering and the understanding about length of time until erected all parts there and in good order much appreciated 👍”

Helpful Report

Hi Trevor, Thank you for your wonderful review! We're thrilled to hear that you found our team polite, helpful, and understanding throughout your order process. It's great to know everything arrived in good order. If you need any further assistance down the line, don’t hesitate to reach out. Enjoy your greenhouse! Best regards, The Greenhouse Stores Team

“Good service and competitively priced”

Helpful Report

Hi Robert, Thank you for your wonderful review! We’re glad to hear you experienced great service and found our prices competitive. Your satisfaction is our priority, and we’re here to help anytime you need. Enjoy your greenhouse! Best regards, The Greenhouse Stores Team

Greenhouse Stores is rated 4.7 based on 3,526 reviews