Greenhouse Stores Reviews

Name: Greenhouse Stores
Address: Mere Green Chambers,338 Lichfield Road,, Sutton Coldfield
Rating: 4.65

4.7 Rating 3,528 Reviews

96 %

of reviewers recommend Greenhouse Stores

4.7

Based on 3,528 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

About Greenhouse Stores:

We offer a huge selection of high quality models and accessories from all of the leading brands and manufacturers in the glasshouse market today. We believe that gardeners need products that are made to last and won’t let them down, therefore we only have garden equipment for sale that we truly believe in and would happily use ourselves.

Visit Website

Phone:

0800 098 8877

Email:

Sales@greenhousestores.co.uk

Location:

Mere Green Chambers,338 Lichfield Road,
Sutton Coldfield
B74 4BH

Greenhouse Stores 5 star review on 20th May 2025

255

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Not all the pieces were in the package. The instructions were very poor-non existance. Overall look of the greenhouse is great”

Helpful Report

Hi Mary, Thank you for your feedback! We're glad to hear that you love the overall look of the greenhouse, but we sincerely apologise for the piece of broken glass which was replaced asap. Your comments will be shared with our team so we can work on improving this for future customers. If there's anything we can do to assist you further, please let us know. Warm regards, Team Greenhouse Stores

“Green house seems great so far but the louver vent automatic opening system doesn't fit”

Helpful Report

Hi Robert, Thank you for your review! We're glad to hear that you're enjoying your greenhouse so far. We're sorry to learn that the louvre vent automatic opening system doesn't fit as expected. Your feedback is important to us, and we will get customer services to contact you asap to advise. Best regards, The Greenhouse Stores Team

“four out of five.”

Helpful Report

Hi John, Thank you for your review! We're pleased to hear that you're enjoying your greenhouse overall. If there are any specific areas you think we could improve upon, we'd love to hear your thoughts. Your feedback is invaluable to us! If you have any questions or need assistance, please don't hesitate to reach out. Best regards, The Greenhouse Stores Team

“I purchased this greenhouse last year but too late to really use. It took 2 people nearly half a day to erect. The black trim on the door keeps sliding down and the door doesn't close flush at the top. Apart from that I'm excited to use my first greenhouse. The seeds are planted.”

Helpful Report

Hi Julie, Thank you for your review and for sharing your experience! We're glad to hear you’re excited to use your first greenhouse and that your seeds are planted. We apologize for the issues you encountered with the door trim and the fit at the top. Your feedback is important, and we will certainly take it into consideration for future improvements. If you need any assistance as you set up, feel free to reach out! Best regards, The Greenhouse Stores Team

“Prices and choice seemed reasonable”

Helpful Report

Hi Jo, Thank you for your feedback! We're pleased to hear that you found our prices and selection reasonable. Your insights help us continue to improve our offerings. If you have any further thoughts or need assistance, feel free to reach out. Best regards, The Greenhouse Stores Team

“Looks good scratches easily has started to bow. It would be better with thicker plastic if more expensive”

Helpful Report

Hi Helen, Thank you for your feedback! We're glad to hear that you think the greenhouse looks good. We're sorry to learn about the scratches and bowing issues you've experienced; we understand how important durability is. Your suggestion for thicker plastic is appreciated and will be taken into consideration as we look to improve our products. If there's anything else we can help you with, please let us know. Best regards, The Greenhouse Stores Team

“The greenhouse arrived in good time. It's quite difficult to assemble with the support structure being very flimsy. My first reaction was to return it but decided to on balance to keep it. We successfully grow thought the summer and the greenhouse performed well. Unfortunately it blow away in the fist strong wind despite it being fixed down and added support attached. Draw your own conclusion.”

Helpful Report

Hi Robert, Thank you for sharing your experience! We're glad to hear the greenhouse arrived in good time and that you were able to grow successfully over the summer. We appreciate your feedback about the assembly process and stability; it's important for us to hear how our customers engage with our products. We're sorry to learn that it did not withstand the strong winds despite your efforts to secure it. Your insights are invaluable in helping us enhance our designs for better durability. If there's anything else we can assist you with, please don't hesitate to reach out. Best regards, The Greenhouse Stores Team

“Firstly, I must say, for the price, it’s not at all bad. A nightmare to errect so it’s straight and true. A little flimsy and awkward- yes, but it certainly does do the job. The instructions are very vague, forcing some improvisation. If there’s any kind of strong wind, this bugger will blow over easily and the frames will distort, making it very hard to repair. All that said, keep it out of the wind and it works great. Great company and delivered safely and on time.”

Helpful Report

Hi Timothy, Thank you for your balanced review! We're pleased to hear that you find value in our pricing and that the product does the job when managed properly. We appreciate your feedback regarding the assembly instructions and product stability; it's valuable for us in improving our offerings. Keeping the structure sheltered from strong winds is definitely important and we do recommend fastening it down. Best regards, The Greenhouse Stores Team

“Not as stable as glass.doesn't withstand high winds as Windows blow out. Guess it's adequate for a few tomato plants”

Helpful Report

Hi June, Thank you for sharing your thoughts with us! We appreciate your feedback on the stability of the product, especially in windy conditions. If you have any questions or need assistance with your greenhouse, please don't hesitate to contact us. We're here to help! Best regards, The Greenhouse Stores Team

“If strong winds in area do not bye,good greenhouse but not in strong wind.”

Helpful Report

Hi Charles, Thank you for sharing your thoughts! We're glad you find the greenhouse to be a good option, though we understand the concern regarding strong winds. Stability is crucial, and your feedback is valuable as we continuously strive to improve our products. If you have any questions or need assistance, don’t hesitate to get in touch. Best regards, The Greenhouse Stores Team

“Had to keep hassling you to get delivery - waited several months after ordering vents in shed allow rain in, only 1 window in glasshouse part -2 would be ideal. Mould grows on wooden shelves and humidity always high despite 3 x de-humidifying eggs in there but solidly built and looks good”

Helpful Report

“Greenhouse fine until the ‘opening window’ was blown away in a storm! I got in touch to ask about a replacement but had no response!”

Helpful Report

“The product is good and the installation service was delivered very professionally and the work undertaken was really good and I am pleased with the overall product. However my greenhouse was installed 10th February and the waterbut was missing. Unfortunately six weeks later I still have no waterbut despite chasing.”

Helpful Report

Hi there, Thank you for your review and for sharing your experience with us. We're delighted to hear that you are pleased with the installation service and the overall product. However, we sincerely apologize for the inconvenience regarding the missing water butt. It’s important to us that our customers receive all parts in a timely manner, and we understand your frustration with the delay despite your follow-ups. Please reach out to our customer service team directly, and they will be more than happy to assist you in resolving this issue. Your satisfaction is our top priority. Best regards, The Greenhouse Stores Team

“good quality but wrong glass came for roof... we had to buy new pannels and have glass cut which unfortunatley left us with a bad taste in our mouth”

Helpful Report

“The greenhouse is good but the instructions for building it are in adequate. They need to be more comprehensive through pictures and instructions. It has taken a long time to assemble. The finished product is fine.”

Helpful Report

Hi Rosalind, Thank you for your review. We're glad to hear that you are pleased with the finished product of your greenhouse. We appreciate your feedback regarding the assembly instructions and understand how important clear guidance can be. We are always looking to improve our manuals and your comments will certainly help us in enhancing this for future customers. If there’s anything else we can assist you with, please feel free to reach out. Best regards, The Greenhouse Stores Team

“Great Greehouse that looks brilliant now it's up. It a shame that the instructions were not clear. I was sent instructions for more than one build and extra parts that I did not need which made the build very confusing. The videos that were available were also poor and did not have enough close-ups. I had to refer to a video on a German site in the end.”

Helpful Report

Hi Danny, Thank you for taking the time to share your thoughts with us. We're thrilled to hear that you're pleased with the final look of your greenhouse! However, we sincerely apologize for the confusion you encountered with the assembly instructions. We understand how frustrating that can be, and we appreciate your feedback regarding the clarity of our guides and videos. Your input is incredibly valuable, and we'll use it to improve our resources for future customers. If you have any further questions or need assistance, please don’t hesitate to get in touch. Best regards, The Greenhouse Stores Team

“Product good , delivery took 3 months but biggest issue it took another 10 weeks for it to be fully assembled . Glad I will never hopefully have to order another .”

Helpful Report

“Shed is nice but some parts dint link and line up like they were meant to the instructions wasn’t great atall”

Helpful Report

“Dear Sirs, I write to advise you that l have been happy with the greenhouse although limited until now because of health problems. But … l have had and am having problems with the clips holding the glass in place; they dont seem to be robust enough and l have lost three glass panels due to wind blowing them out. Your advice and comments would be welcome.”

Helpful Report

“Good product and service, by and large. My frame was fine, but the glass delivery had mistakes in it. After discussion, Greenhouse Stores agreed to send a further consignment of glass, although I had to wait about 5 weeks for it to be delivered. This delivery was correct, and I completed the greenhouse with it. I had to cut one sheet of glass to suit the louvre ventilator I had bought, which I think is poor to expect the customer to cut glass. It took a long time to make - over a week of full days (14ft x 8ft greenhouse). You need a suction gripper to safely install the roof glass.”

Helpful Report

Greenhouse Stores is rated 4.7 based on 3,528 reviews