Greenhouse Stores Reviews

Name: Greenhouse Stores
Address: Blackbrook Hall, London Road, Lichfield, Staffordshire
Rating: 4.63

4.6 Rating 3,943 Reviews

95 %

of reviewers recommend Greenhouse Stores

4.6

Based on 3,943 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	96%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour

About Greenhouse Stores:

We offer a huge selection of high quality models and accessories from all of the leading brands and manufacturers in the glasshouse market today. We believe that gardeners need products that are made to last and won’t let them down, therefore we only have garden equipment for sale that we truly believe in and would happily use ourselves.

Visit Website

Phone:

0800 098 8877

Email:

Sales@greenhousestores.co.uk

Location:

Blackbrook Hall,
London Road,
Lichfield
Staffordshire
WS14 0PS

Greenhouse Stores 5 star review on 15th August 2026

317

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Asked for review but delivery is not until next week 🤔”

Helpful Report

Thank you for leaving a review, and we’re sorry you received the request before your delivery has arrived. The email you received is for a company review rather than the product itself, which is why it came through early. Once your greenhouse is delivered next week, if you need anything at all, just get in touch — we’re always here to help.

“Delivery arrived late afternoon of the evening I went into hospital for major surgery.....not ideal but hey, thats life right? Not the fault of Greenhouse Stores and not the fault of the NHS just how the cookie crumbles as they say. I ordered my Greenhouse back in March, Ive been waiting for surgery for 18 months and they collided. Wet weather at the beginining of the year prevented the laying of a hard base, drought has prevented the base being laid now! Greenhouse remains in storage unchecked as I type as Im to unwell post op to check it. Have written this "review" before, it will be sometime before the Greenhouse is erected. Greenhouse was a special order - lean2 style, painted to my colour request and size. Just the way it goes Im afraid. I'll get back to you with details in due course. Oh, havent checked everything is "there", delivery was literally dropped off and I had to go to the hospital.”

Helpful Report

Thank you for taking the time to leave a review, and we’re sorry you ended up receiving two emails — one for the company and one for the product. No rush at all on checking the greenhouse; your situation has clearly been far from ideal, and we hope your recovery goes smoothly. When you’re feeling well enough and finally get to put everything together, just get back to us if you need anything at all. We’re here to help whenever you’re ready.

“Delivery was good, trying to build it up was terrible,there should be instructions for each individual model ,the instructions failed to mention which was the front or back of any panel,we got more information from watching a Russian gentleman on YouTube. When we got stuck and asked for help at ,3.50pm on a Friday nobody got back till we received an e mail on the following Monday. By this time Sergi the russian,freeze framing his build and enlarging certain frames we had found the solution ourselves.”

Greenhouse Stores 3 star review on 11th August 2026

Helpful Report

Hi there, Thanks for your feedback. I’m really glad to hear the delivery went smoothly, though I’m sorry the build caused frustration. Just to clarify, the instructions do show whether each panel is for the inside or outside — there’s a double line around the page that indicates orientation. Vitavia also has a helpful YouTube channel with model‑specific videos, which can make things a bit easier. Regarding the delay in support, Vitavia’s customer service closes at 2:00 PM on Fridays, so that’s why no one was able to reply until Monday. I’m pleased you managed to get everything sorted in the end, and we appreciate you taking the time to share your experience. Kind regards, The Greenhouse Stores Team

“Vitavia greenhouse is ok but GS customer contact is terrible - email is only contact option And 2 months to deliver on money up front is not good.”

Helpful Report

Thank you for your feedback. Just to clarify, you’re always welcome to contact us directly by telephone or email at any time — we’re happy to help. It’s only the manufacturer who requires communication strictly by email. Regarding delivery, the timeframe you experienced is quite standard for that time of year, and we do state this clearly on our website. If you ever need anything further, please feel free to get in touch with us directly.

“seems ok, we will see how it fairs in more inclement weather”

Helpful Report

Thanks for your message. If you’re concerned about how the polycarbonate will perform in poor weather, we do offer an optional glazing bar cap that provides additional security and helps keep everything firmly in place. If you’d like to add this, we can still supply the part — just let us know and we’ll arrange it for you. From what you’ve described, everything seems fine so far, and it should continue to fare well even in more inclement conditions. If you notice anything unusual or need further support, we’re always here to help. Kind regards,

“If I could put difference ratings for this I would as the service and delivery were ok. I probably didn’t get as much communication as I would have liked as it did take a while to arrive but the order was complete so I would give the company a 4 star. The actual greenhouse is ok quality and alright for what we wanted however the instruction were a nightmare and it was so difficult to put together! Initially our site supervisors, who are very experienced, tried and failed. We then got a gardening company in, they managed to do it but it took a long time and they said it was really hard as the instructions were very complicated and confusing. I would give 2 stars for the assembly part.”

Helpful Report

Thank you for your detailed feedback — we’re glad to hear the service and delivery met expectations, and we appreciate your honesty regarding the assembly. Our greenhouses are designed for DIY installation, and many customers do successfully build them themselves. However, we completely understand that instructions can feel challenging, especially on larger models. There are several variables that can make assembly trickier — site conditions, alignment, and familiarity with greenhouse construction — and this can sometimes make the process feel more complex than expected. We do have step‑by‑step videos and guides available, and you’re always welcome to reach out to us during assembly. We’re more than happy to advise at any stage to make things easier. Thank you again for your review — we’re pleased the greenhouse suits your needs, and we appreciate you sharing your experience.

“The delivery was quite quick at 4 weeks from ordering. Carefully unloaded and placed the glass etc where we asked, not just a curbside delivery. On making the greenhouse we found the instructions very vague and not at all helpful. We were sent 2 pieces of glass the wrong size for the middle of the doors, missing 2 gable ‘h’ strips and short on a couple of other clips. So actually disappointed in this. Didn’t bother contacting the company as I just wanted the darn thing to be finished as it took 3 days to build. If you can splash out £500 for a professional installation person then do it!!!”

Helpful Report

Thank you for your review, and we’re glad to hear your delivery arrived quickly and was placed exactly where you needed it rather than left at the kerbside. We’re sorry to hear you found the instructions vague and that you ran into issues during the build. In situations like this, we always encourage customers to contact us — we’re here to help, and we could have advised you straight away rather than you having to struggle through it. It’s also worth mentioning that because you ordered a low‑threshold base kit, you would have received spare glass panels as part of that package. This can sometimes cause confusion during assembly, especially if the instructions aren’t followed step‑by‑step, and may explain why some pieces appeared to be the wrong size. Missing parts such as gable H‑strips or clips are rare, but if anything is ever short, we replace it immediately. Had you reached out, we could have resolved that for you without delaying your build. We appreciate your feedback and will continue working with the manufacturer to improve the clarity of the instructions. Thank you again for taking the time to share your experience.

“The delivery time took longer than stated. One delivery guy driving in ridiculous heat alone. He was very apologetic when he arrived. I live 5hrs drive from where he collected my delivery from . You complete underestimated the delivery time slot. For that and the manner in which you treated your employee I will not be recommending you to anyone.”

Helpful Report

Thank you for your feedback. We’re sorry the delivery took longer than expected and appreciate you acknowledging the driver’s professionalism in difficult heat. For clarity, all VitaVia greenhouses are delivered directly from the VitaVia factory in Ipswich. They’re always sent on routed transport runs, not individual point‑to‑point trips. This system is used for every customer because the greenhouses contain glass, and delivering them straight from the factory significantly reduces the risk of damage. It also keeps transport costs down so they aren’t passed on to the end customer. That said, your delivery clearly fell outside the usual timeframe, and we apologise for the inconvenience caused. We’re reviewing this run with Vitavia to understand why the delay occurred. We appreciate you taking the time to share your experience, and we’re sorry it left you disappointed.

“The experience was mixed. The greenhouse itself (Elite) is an excellent piece of engineering, and we are now benefitting from it. We would unreservedly recommend it. But the organisation and management of the order was chaotic - wrong parts delivered, some parts missing, slow response in sorting this out. The person we liaised with at Greenhouse Stores was himself extremely helpful, and did what he could to sort out the problems. In the end, he did manage to get the right parts to us. But the chaos seemed to erupt somewhere in the relationship between Greenhouse Stores and Elite Greenhouses. In short, we would recommend Elite, and on the whole would recommend Greenhouse Stores, but we would advise any customer to insist on a full specification of the greenhouse parts before dispatch and we would advice cross-checking every part immediately upon delivery.”

Helpful Report

Thank you for taking the time to leave such a detailed review. We’re delighted to hear that you’re now enjoying your Elite greenhouse — they really are superbly engineered, and it’s great to know you would happily recommend it. We’re also grateful for your honest feedback regarding the ordering and delivery process. We fully appreciate how frustrating missing or incorrect parts can be. Throughout the process, we liaised closely with Elite, as the issues with missing components originated on their side rather than ours. Each time we contacted them, we received a positive confirmation that the required parts had been dispatched, and we continued to follow up until everything reached you. We’re pleased that, in the end, all the correct parts arrived and that our team member was able to support you throughout. If you experience any further issues at all, please let us know — we’re always here to help. Thank you again for your balanced and constructive feedback. It genuinely helps us improve the experience for future customers.

“Insructions to build difficult to understand . Glass panels at least 4 broken/cracked on opening packaging .”

Helpful Report

Thank you for your feedback. We’re genuinely sorry to hear you experienced issues with broken glass and found the instructions difficult to follow. We do state clearly in our confirmation email that if any parts arrive damaged — especially glass — you should contact us right away so we can resolve the problem quickly. We’ve checked our records and unfortunately we haven’t received any contact from you regarding broken panels or assembly concerns. Had we known, we would have replaced the damaged glass and been happy to guide you through the build, as our team helps customers with greenhouse assembly every day. If you still need assistance or replacement parts, please reach out and we’ll make sure everything is put right for you.

“The buying experience and delivery was fine but the proxy was very time consuming to put up.”

Helpful Report

Thank you for your feedback. We’re glad to hear the buying experience and delivery went smoothly, though we’re sorry the greenhouse took longer to put up than expected. Palram do have step‑by‑step videos available to help with installation, and our team is always happy to provide guidance if anything is unclear. If you ever need additional information or support in the future, please feel free to contact us — we’re here to help.

“The moveable windows on the roof section have a problem. The frames of the windows do not stay square as they only have one bolt in each corner to keep the frame rigid. The frame moves out of square when the window is opened, leaving gaps.”

Helpful Report

Hi Stephen, Thank you for your feedback. We've asked Elite to reach out to you to see if they can solve the problem. Regards The Greenhouse Store team

“Delivery went great, build ok on the frame. However no glazing details came with the package and there are two broken panes so took longer than planned”

Helpful Report

Thank you for your review. We’re pleased to hear delivery went smoothly and that the frame build went well. Regarding the missing glazing details and the two broken panes, if you had let us know at the time we could have got this sorted for you ASAP. We haven’t received any contact from you about these issues, but our team is always here to help and would have been happy to resolve it quickly. If you still need assistance, please get in touch and we’ll take care of it right away

“The product is very good, would have preferred not to have had to wait 8 weeks for delivery”

Helpful Report

Thank you for your review. We’re really pleased to hear you’re happy with the product. We do try to keep delivery times as quick as possible, but as we move into peak season they can occasionally extend, which is what happened in this case. We appreciate your patience, and we’re glad the item met your expectations once it arrived.

“A hasstle to construct but when finally up happy with it.”

Helpful Report

Thank you for your feedback. We’re pleased to hear you’re happy with the greenhouse now that it’s up, though we’re sorry the construction caused you hassle along the way. If you had contacted us at any point during the build, we could have offered some assistance and guidance to help make things easier. If you ever need support in the future, we’re always here to help.

“Our lean to greenhouse with toughened glass is fine, but putting it up was a complete nightmare. The instructions are simply the worst I have ever seen. The individual pieces are not labelled. There are long paragraphs instead of ikea-like diagrams. There is no YouTube for the lean- to version. There were not enough bolts. To install the automatic vent opener, you need to drill extra holes into the aluminium frame. We have done a lot of DIY, followed countless instructions manuals. This one was utterly appalling. Which is a shame, since the greenhouse itself is okay. Unless ( and even if) you get a professional installer, you're in for a frustrating time.”

Helpful Report

Thank you for taking the time to share such detailed feedback. We’re really pleased to hear that you’re happy with the greenhouse itself, but we’re genuinely sorry that the build was such a frustrating experience. We completely understand your concerns about the instructions. Many manufacturers still rely on quite dated manuals, and your comments highlight exactly why this needs to improve. We’ll be reviewing the instructions with the manufacturer, including the lack of part labelling, the reliance on long text blocks instead of clear diagrams, and the missing guidance for the lean‑to version. Your note about the automatic vent opener and the bolt count is especially helpful, and we’ll make sure this is raised directly. We know how capable and experienced many of our customers are with DIY, so if you found the process difficult, that tells us something isn’t up to standard. We really appreciate you flagging it so constructively. Thank you again for your honesty — and we’re glad the finished greenhouse is performing well for you, even if the journey to get there wasn’t as smooth as it should have been. If there’s anything else we can help with, we’re here.

“The greenhouse was fine and was erected easily. When I eventually got it. I waited in all day for the delivery but it was delivered to another house 200 yards away on a different street with a different postcode and left in their garage without even knocking on their door. I only got it because the house owner saw my name and address on a label. I (75 years old) had to carry 3 heavy parcels through the streets to get them to where they should have been delivered in the first place.”

Helpful Report

Hi there, I’m really sorry to hear about the delivery mix-up and the trouble it caused you waiting all day and carrying the parcels. That isn’t what we want for our customers, especially when it affects you personally. We’ll pass your feedback to help improve the delivery process moving forward. Kind regards, Team Greenhouse Stores

“Greenhouse delivered too early so that I had to arrange a base to be constructed in haste Delivery man was belligerent and would not put in garden position and would only prop glass against a wall. Fitters excellent Not an overall good experience”

Helpful Report

Hi Alan, Sorry to hear the delivery arrived too early and caused you to rush to prepare a base. We’re glad the fitters performed well, though. We’ll pass your feedback to help improve the delivery experience moving forward. Kind regards, Team Greenhouse Stores

“Spares arrived promptly. However, having left a voicemail message months ago I never got a call back. Very difficult to actually speak to someone.”

Helpful Report

Hi Aaron, Thank you for your feedback. I’m sorry to hear you had trouble getting a callback after leaving a voicemail. Our phone lines are open 9 a.m. to 5 p.m., Monday to Friday, or you could always email in.. Kind regards, Team Greenhouse Stores

“Good delivery and reasonable price. Wish I had chosen a stronger model and gone for toughened glass. Far too flimsy for my location. Help with that decision would have been appreciated. Thank you”

Helpful Report

Hi Tim, Thank you for the feedback. We’re glad the delivery was smooth and the price reasonable. Sorry to hear the greenhouse felt flimsy for your location, and I appreciate you sharing that a stronger model would have helped. We’re always available to give advice either via telephone or the live messaging system on the website. Kind regards, Team Greenhouse Stores

Greenhouse Stores is rated 4.6 based on 3,943 reviews