Greenhouse Stores Reviews

Name: Greenhouse Stores
Address: Blackbrook Hall, London Road, Lichfield, Staffordshire
Rating: 4.63

4.6 Rating 3,942 Reviews

95 %

of reviewers recommend Greenhouse Stores

4.6

Based on 3,942 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	96%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour

About Greenhouse Stores:

We offer a huge selection of high quality models and accessories from all of the leading brands and manufacturers in the glasshouse market today. We believe that gardeners need products that are made to last and won’t let them down, therefore we only have garden equipment for sale that we truly believe in and would happily use ourselves.

Visit Website

Phone:

0800 098 8877

Email:

Sales@greenhousestores.co.uk

Location:

Blackbrook Hall,
London Road,
Lichfield
Staffordshire
WS14 0PS

Greenhouse Stores 5 star review on 15th August 2026

317

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Service was poor in my opinion, zero delay in taking my payment and from then on, minimal delivery updates. Having spent over 40 plus years in the Engineering industry I have found the assembly instructions totally confusing to the point the ' greenhouse' is currently still residing in parts on my garage floor, why, oh why, try to cram instructions for numerous variations and sizes of greenhouse configurations onto one document. Must do better, unlikely I would use in future or recommend to others. That said this is a quality product being let down by penny pinching.”

Helpful Report

“Instructions were horrendous i have had to email multiple times for help , I still think we are a piece of glass missing . I would be looking for compensation for all of the hassle and stress caused by wrong Instructions”

Helpful Report

“Delivered to side of house, narrow gap between neighbour had to email Vitara to find it. Instructions very bad. One pane of glass shattered in parcel fortunately I had ordered louvres so I did not need the broken pane- would have been nice for a spare. Instructions for toughened glass in last piece to unwrap. Got it together eventually. Sun shade instructions very vague had to trig it up with string.”

Helpful Report

Thank you for your feedback. We’re glad to hear you were able to get everything assembled in the end, though we’re sorry the process wasn’t as smooth as it should have been. Regarding delivery, Vitavia will always leave the greenhouse somewhere safe on the property, and in most cases that is the safest and most accessible location available. If there is ever any difficulty locating a delivery, we’re always here to help straight away. For the assembly, please remember you can call us at any time for guidance. We’re more than happy to talk you through fitting the greenhouse or any accessories. The shading you received is designed to be fitted internally and does come with clips for that purpose, so we could have helped clarify that and saved you some frustration. We’re sorry to hear one pane arrived shattered. It does happen from time to time, and Vitavia will replace it if you let us know. Luckily you have the extra pane that they include when you order a louvre vent, so it didn’t make any difference this time. If you need any further help with your greenhouse or accessories, we’re here whenever you need us.

“Quality for the price not good . Metal really cheap and thin and feels cheap . My other greenhouse was cheaper and thicker aluminium and was stronger . The auto vent screws work theierselves loose so i put some threadlock on them . I was marine rigger and mechanic so i know what im talking about . Very dissapointed all round .”

Helpful Report

Thank you for taking the time to share your feedback. We’re genuinely sorry to hear that the greenhouse hasn’t met your expectations, especially given your professional background and experience. Your comments about the frame thickness and the auto‑vent screws are valuable, and we appreciate you highlighting them. You’ve had the greenhouse for a couple of months now, and we wish we’d known about these concerns sooner so we could have helped. Our customer service team is always available, and we would have been more than happy to look into this for you, offer guidance, or explore solutions. These greenhouses are known for their quality and engineering. For the price point, it’s genuinely difficult to find anything with comparable build quality and features. That said, we understand that expectations can differ, and we’re disappointed to hear that this one didn’t meet yours. If you’d still like us to assist, please do get in touch. We’re here to help and want to make sure you’re fully supported.

“Many panels needed trimming before they would fit as they were not cut straight. We have had to use silicone to assist with fitting, thank goodness my husband is excellent at DIY. Instructions, be prepared to read a book .... literally. On the whole not really satisfied with quality for money paid.”

Helpful Report

Thank you for your review. The polycarbonate panels are mass‑produced and should be cut straight, so there shouldn’t be any variance in them at all. If you had contacted us about the issue we could have tried to help, but we haven’t received anything from you. We’re sorry to hear the instructions felt lengthy, though we’re glad to know you were able to complete the build. If you’d like us to look into the panel concern further, our team is always here to assist.

“The greenhouse itself is okay, the delivery was patchy - no call on the day as promised and the driver was late and arrived after the delivery window. This is quite unhelpful when you take time off work to be at home. Note that there was no way to contact Greenhouse Stores directly - when I called to check on delivery I was merely asked to leave a message. So in case something goes wrong - do not expect any immediate support. Ordered a greenhouse with toughened glass and two automated kits for the Louvre window and roof window. Neither of the kits fit the greenhouse with toughened glass (if you install it as per the instructions the sharp screws touch the glass and it will shatter), so they are still just sitting in a box and are effectively a waste of money. Not impressed and would not order again. I’m not sure if the problem is the manufacturer or the website description where to the best of what I can find they were sold as fitting the purchased greenhouse. Between the delivery being patchy, the company providing a phone that just goes to a voice mail and products they don’t fit - I don’t think this was a good purchase.”

Helpful Report

Thank you for taking the time to share your feedback. We’re pleased to hear you’re happy with the greenhouse itself, though we’re very sorry that the delivery experience and the difficulty reaching us caused frustration. We understand how important reliable communication is, especially when you’ve taken time off work to be available. If you had contacted us on our 0800 number and pressed 2 for Sales, you would always reach a member of the team between 9 a.m. and 5 p.m., Monday to Friday. You can also email us at any time, and we’re always happy to help. We’re sorry this wasn’t clear during your experience. Regarding the automated kits, all products we sell are designed to fit the greenhouse they are listed with, so we’re concerned to hear they didn’t appear compatible. We’ll have our customer services team contact you directly to look into this and help resolve the issue. We appreciate your feedback and would like the chance to put things right. If there’s anything further you need, please do reach out — we’re here to support you.

“Green house is very flimsy and the perspex comes loose very easily least bit breeze they pop out, the door comes of all the time Wouldn't buy again if given the choice”

Helpful Report

Thank you for your feedback. I’m really sorry to hear that you’ve had issues with the greenhouse, especially with the panels and the door coming loose. That’s not the experience we want for any of our customers. If you’d like, we can help troubleshoot the installation, provide replacement fittings, or look at alternative solutions to improve stability. You can contact us at any time for advice or support — we’re always here to help.

“Bought a greenhouse and when we put it together 2 months later one of the glass panels was broken. Due to it being after one month they didn't want to know except to sell me another panel”

Helpful Report

Thank you for your review. We’re sorry to hear you discovered a broken glass panel during assembly. Just to clarify, our order‑confirmation email explains that once You have received your delivery, customers have 14 days to check all parts for any damage or missing items. With glass products, this is especially important so we can replace anything promptly and free of charge. In this case, the greenhouse was assembled around two months after delivery, which meant we were outside the period where we can claim for transit damage with the manufacturer. We did offer a replacement panel at cost price so you could complete your build as quickly as possible. We do understand this was frustrating, and we’re always happy to help with any future questions or parts you may need.

“The greenhouse is fine, unfortunately, it took 5/6 months before it was installed due to lack of workmen available and able to build it. I would recommend the greenhouse but hold them to a build time or ask for a refund / discount for any delay.”

Helpful Report

Thank you for taking the time to leave your feedback. We’re really sorry to hear that your installation team arrived later than expected — that’s not the experience we aim to provide. We’ve checked our notes but unfortunately couldn’t find any details explaining the delay, so we’d really appreciate the chance to look into this properly for you. If you could get in touch with our customer care team, we’ll be happy to investigate what happened and make sure everything is put right. Thank you again for bringing this to our attention — your experience matters to us, and we’d like the opportunity to resolve it for you Kind regards, Team Greenhouse Stores

“Ordered and paid for horticultural glass, this is normal glass of which 4 panes were broken. I replaced these myself. Found someone to build it for me which went smoothly. I couldn’t find how to contact yourselves to replace all glass as this glass is dangerous as it shatters into shards!”

Helpful Report

Hi Gina, I'm sorry to hear your horticultural glass arrived damaged and that you had trouble finding a contact method. We state on your confirmation email to contact us directly for any breakages within 14 days, and they'll be replaced free of charge. Hortiglass does break into shards; we also state that on the website, which is why we try to recommend people go for tuff and glass if they can. Kind regards, Team Greenhouse Stores

“This is the second greenhouse bought from yourselves. The first experience was excellent 10/10. Unfortunately my second experience was not so good, with parts missing and I was made to feel I was lying. Stating that all was delivered and that was it. Eventually after continual harassment the parts were delivered, and the greenhouse is fine. I had spent over 4000 on the 2 greenhouses and expected better. Very disappointed and dissatisfied.”

Helpful Report

Hi John, Thank you for your feedback, and for choosing us again — we really do appreciate your repeat custom. I’m sorry that your second experience didn’t match the first. The confusion arose because our supplier had a signed delivery note confirming all items were received, which is why there was some back‑and‑forth while we tried to understand what had happened. I want to reassure you that no one was accusing you of lying — we were simply working to reconcile the paperwork so we could get the correct parts sent out. I’m glad the missing items were delivered and that your greenhouse is now complete, but I’m sorry for the frustration caused along the way. Kind regards, Team Greenhouse Stores

“Two panes of glass were completely shattered and of no use”

Helpful Report

“Estimated delivery timescale was missed , arrived weeks late , had to chase answer as no communcation from Greenhouse Stores in advance.”

Helpful Report

“Useless instuctions and leeks like hell”

Helpful Report

“I ordered my greenhouse in the middle of February. The parts arrived on 10th June and when I asked the lone driver when the installation team would arrive, he didn't know. At the moment I have had nothing from the installers. Poor show.”

Helpful Report

Hi William, Thank you for your feedback and please accept our apologies for any inconvenience caused. It looks like there was an initial delay with the delivery, which is something we will discuss with the manufacturer as we never normally have any issues. This may have had a knock on effect with the installation team who will endeavour to get to you as soon as possible. The Greenhouse Stores Tam.

“Almost impossible to interpret the assembly instructions. One glass pane broken. Rain pipes to water but were useless and very poor quality”

Helpful Report

Hi Chris, Thank you for your feedback. We're truly sorry to hear about the difficulties you faced with the assembly instructions and the broken glass pane. We understand that clear instructions are vital, and we'll take your comments on board to improve this for future customers. Regarding the rain pipes, it's disappointing to hear they didn't meet your expectations. Quality issues like this are taken seriously, and we’re grateful you brought it to our attention. If there's anything we can do to assist you further, please reach out, as your satisfaction is important to us. Best regards, The Greenhouse Stores Team

“Nice greenhouse, good price but parts were missing which contributed to huge delays. Paid for it to be fitted as part of the sale and that service was extremely poor. The fitter ( polite but questionably competent) - never did more than 4 hrs at a time although he did come back once a week over at least six weeks. The initial base he laid was too small and uneven, so began weeks of delays and excuses. It wasn’t an easy job but the whole process was very stressful and left us in a mess for far longer than we’d expected. There are still a couple of missing parts but we ran out of energy to bother to chase. We were disappointed not to be asked for a review at the time, the fitter had said there would be an after-care call but we didn’t receive one. Not sure where the responsibility for that lies.”

Helpful Report

Hi there, Thank you for taking the time to share your experience with us. We genuinely appreciate your feedback and are sorry to hear about the missing parts and the delays during your installation process. We understand how frustrating this can be, especially when you’ve paid for fitting services. Just a quick note on the base, our installation service does not include laying a base so we are assuming that you had a third party lay a base? We do state minimum base dimensions on the website to make sure that customers have all of the information required. This will have caused an initial delay as the installation team will have allocated your booking slot, but being unable to make a start would have meant a missed day for them. Due to the installers having an already busy schedule at this time of year, they will try and get back to customers as soon as they can. Regarding the missing parts, its very rare that we do have an issue but sometimes it does happen and we will be taking it up with that particular manufacturer. Best regards, The Greenhouse Stores Team

“It has taken 12 weeks from purchase and we are awaiting a company to come and erect it. If you live in Scotland you have to wait until there is enough work in the area before they will attend. I spent a lot of time and effort to get an installation date when I should have been using my greenhouse for summer bedding plants. They delivered the greenhouse and I stored it in my workshop. Thank goodness it was dry or the cardboard packages would have been in a sorry state. I can't comment on the quality and erection as it is due to be installed a week on Friday”

Helpful Report

Hi John, Thank you for sharing your experience, and we sincerely apologise for the delays you've encountered with the installation of your greenhouse. We understand how disappointing it is to have to wait, especially when you were eager to use it for your summer bedding plants. Your feedback is valuable to us, and we’re continuously working to improve our service. Please know that we appreciate your patience during this time. If there's anything further we can assist you with while you await installation, don't hesitate to reach out. Best regards, The Greenhouse Stores Team

“not easy to erect, allow a very long time. Bought May 2024 and erected in a sheltered spot as directed, but it was very severely damaged in the gale in January 2025. I appreciate these conditions are rare, but they are becoming more frequent and this greenhouse is not built to withstand a gale. Left many messages to Greenhouse Stores (they never pick up the phone) for replacement parts but they never reply. I would not buy from them again”

Helpful Report

Hi Judith, Thank you for taking the time to share your thoughts with us. We're truly sorry to hear about the challenges you faced with both assembly and the damage caused by the recent gale. We understand that extreme weather conditions can be tough on any structure, and your feedback is crucial as our suppliers continuously aim to improve the durability of their greenhouses. We're also sorry to hear about the difficulties you had with contacting our team for replacement parts. We want to ensure that every customer's needs are met, and your experience does not reflect the standard we strive for. . Best regards, The Greenhouse Stores Team

“Weak and flimsy , blew down and bent in the wind. Not easy to assemble, very confusing instructions and some fittings missing.”

Helpful Report

Hi there, Thank you for your feedback. We're sorry to hear that you found the greenhouse weak and difficult to assemble. We understand how frustrating that can be. Your insights regarding the assembly instructions and missing fittings are valuable, and we will certainly look into improving those areas. We can't find any correspondence from you regarding missing parts so I'm assuming that you sorted them yourself? Best regards, The Greenhouse Stores Team

Greenhouse Stores is rated 4.6 based on 3,942 reviews