Greenhouse Stores Reviews

Name: Greenhouse Stores
Address: Mere Green Chambers,338 Lichfield Road,, Sutton Coldfield
Rating: 4.65

4.7 Rating 3,526 Reviews

96 %

of reviewers recommend Greenhouse Stores

4.7

Based on 3,526 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

About Greenhouse Stores:

We offer a huge selection of high quality models and accessories from all of the leading brands and manufacturers in the glasshouse market today. We believe that gardeners need products that are made to last and won’t let them down, therefore we only have garden equipment for sale that we truly believe in and would happily use ourselves.

Visit Website

Phone:

0800 098 8877

Email:

Sales@greenhousestores.co.uk

Location:

Mere Green Chambers,338 Lichfield Road,
Sutton Coldfield
B74 4BH

Greenhouse Stores 5 star review on 20th May 2025

255

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered my greenhouse in the middle of February. The parts arrived on 10th June and when I asked the lone driver when the installation team would arrive, he didn't know. At the moment I have had nothing from the installers. Poor show.”

Helpful Report

Hi William, Thank you for your feedback and please accept our apologies for any inconvenience caused. It looks like there was an initial delay with the delivery, which is something we will discuss with the manufacturer as we never normally have any issues. This may have had a knock on effect with the installation team who will endeavour to get to you as soon as possible. The Greenhouse Stores Tam.

“Almost impossible to interpret the assembly instructions. One glass pane broken. Rain pipes to water but were useless and very poor quality”

Helpful Report

Hi Chris, Thank you for your feedback. We're truly sorry to hear about the difficulties you faced with the assembly instructions and the broken glass pane. We understand that clear instructions are vital, and we'll take your comments on board to improve this for future customers. Regarding the rain pipes, it's disappointing to hear they didn't meet your expectations. Quality issues like this are taken seriously, and we’re grateful you brought it to our attention. If there's anything we can do to assist you further, please reach out, as your satisfaction is important to us. Best regards, The Greenhouse Stores Team

“Nice greenhouse, good price but parts were missing which contributed to huge delays. Paid for it to be fitted as part of the sale and that service was extremely poor. The fitter ( polite but questionably competent) - never did more than 4 hrs at a time although he did come back once a week over at least six weeks. The initial base he laid was too small and uneven, so began weeks of delays and excuses. It wasn’t an easy job but the whole process was very stressful and left us in a mess for far longer than we’d expected. There are still a couple of missing parts but we ran out of energy to bother to chase. We were disappointed not to be asked for a review at the time, the fitter had said there would be an after-care call but we didn’t receive one. Not sure where the responsibility for that lies.”

Helpful Report

Hi there, Thank you for taking the time to share your experience with us. We genuinely appreciate your feedback and are sorry to hear about the missing parts and the delays during your installation process. We understand how frustrating this can be, especially when you’ve paid for fitting services. Just a quick note on the base, our installation service does not include laying a base so we are assuming that you had a third party lay a base? We do state minimum base dimensions on the website to make sure that customers have all of the information required. This will have caused an initial delay as the installation team will have allocated your booking slot, but being unable to make a start would have meant a missed day for them. Due to the installers having an already busy schedule at this time of year, they will try and get back to customers as soon as they can. Regarding the missing parts, its very rare that we do have an issue but sometimes it does happen and we will be taking it up with that particular manufacturer. Best regards, The Greenhouse Stores Team

“It has taken 12 weeks from purchase and we are awaiting a company to come and erect it. If you live in Scotland you have to wait until there is enough work in the area before they will attend. I spent a lot of time and effort to get an installation date when I should have been using my greenhouse for summer bedding plants. They delivered the greenhouse and I stored it in my workshop. Thank goodness it was dry or the cardboard packages would have been in a sorry state. I can't comment on the quality and erection as it is due to be installed a week on Friday”

Helpful Report

Hi John, Thank you for sharing your experience, and we sincerely apologise for the delays you've encountered with the installation of your greenhouse. We understand how disappointing it is to have to wait, especially when you were eager to use it for your summer bedding plants. Your feedback is valuable to us, and we’re continuously working to improve our service. Please know that we appreciate your patience during this time. If there's anything further we can assist you with while you await installation, don't hesitate to reach out. Best regards, The Greenhouse Stores Team

“not easy to erect, allow a very long time. Bought May 2024 and erected in a sheltered spot as directed, but it was very severely damaged in the gale in January 2025. I appreciate these conditions are rare, but they are becoming more frequent and this greenhouse is not built to withstand a gale. Left many messages to Greenhouse Stores (they never pick up the phone) for replacement parts but they never reply. I would not buy from them again”

Helpful Report

Hi Judith, Thank you for taking the time to share your thoughts with us. We're truly sorry to hear about the challenges you faced with both assembly and the damage caused by the recent gale. We understand that extreme weather conditions can be tough on any structure, and your feedback is crucial as our suppliers continuously aim to improve the durability of their greenhouses. We're also sorry to hear about the difficulties you had with contacting our team for replacement parts. We want to ensure that every customer's needs are met, and your experience does not reflect the standard we strive for. . Best regards, The Greenhouse Stores Team

“Weak and flimsy , blew down and bent in the wind. Not easy to assemble, very confusing instructions and some fittings missing.”

Helpful Report

Hi there, Thank you for your feedback. We're sorry to hear that you found the greenhouse weak and difficult to assemble. We understand how frustrating that can be. Your insights regarding the assembly instructions and missing fittings are valuable, and we will certainly look into improving those areas. We can't find any correspondence from you regarding missing parts so I'm assuming that you sorted them yourself? Best regards, The Greenhouse Stores Team

“The greenhouse is very flimsy and didn't stand up to the first bit of bad weather we had. It is currenly pinned down with scaffolding.”

Helpful Report

Hi Colin, Thank you for sharing your experience with us. We're sorry to hear that the greenhouse did not hold up as you had expected during bad weather. We appreciate your feedback, as it helps us understand where we can improve. If you have any further concerns or if there's anything we can assist you with, please don't hesitate to reach out. Best regards, The Greenhouse Stores Team

“The greenhouse arrived in good time, I had a couple of problems that a couple of the thin bars was twisted and I had to get these untwisted to make sure they fit correctly. I also found that a couple or the clear panels had warped on the edges which I had to use a heat gun to put back to normal. I would say its good for a beginner but I would not invest in one of these from something else.”

Helpful Report

Hi Matt, Thank you for your feedback, and we're sorry to hear about the issues you faced with your greenhouse. Your experience is valuable to us, and we will take your comments into account as we strive to improve our products. If you have any further concerns or if there's anything we can assist you with, please feel free to reach out. Best regards, The Greenhouse Stores Team

“Greenhouse Stores were very good. The product was poor quality though.”

Helpful Report

Hi Bernie, Thank you for your review! We're glad to hear that you found our service to be very good. However, we're sorry to learn that the product didn’t meet your expectations in terms of quality. Your feedback is invaluable to us, and we'll use it to improve our offerings. If there’s anything we can do to assist you further, please don't hesitate to reach out. Best regards, The Greenhouse Stores Team

“Please advise where I can buy spare window perspex parts for greenhouse roof”

Helpful Report

Hi Peter, If you email us in directly exactly what you need, we can contact Palram and arrange some replacement: sales@greenhousesatores.co.uk

“The polycarbonate panels make a lot of noise - in even the lightest of winds and that is with product sent by the company to reduce this!!!”

Helpful Report

Hi Mel, Thank you for your feedback. We're sorry to hear that the noise from the polycarbonate panels has been an inconvenience for you, even with the reduction measures we provided. Your experience is important to us, and we appreciate you bringing this to our attention. We continuously strive to enhance our products, and your insights play a vital role in that process. If you have any further concerns or need assistance, please don’t hesitate to reach out. Best regards, The Greenhouse Stores Team

“The frist process to buy was good but the return and the 3ndless wait for refund is very very very long and confusing”

Helpful Report

Hi Ann, Thank you for your review. The issue with returning a glass greenhouse is that it has to be collected when the transport team are next passing as it cannot be collected by a normal courier due the to glass so this can take a number of weeks The product then has to be checked over and in some cases repackaged to make them sellable again, which as you can appreciate, can take a lot of time. Kind Regards The Greenhouse Stores Team

“They don’t return emails - I wanted to buy a second greenhouse matching the first and emailed them but they never bothered coming back to me. They also advertise special offers but don’t have the stock in to supply during the offer period.”

Helpful Report

Hi Royston, Thank you for your review. We certainly would not ignore a customer's email, in fact I've checked back through our emails and the only emails we have with your email address are ones that we sent to you when you ordered in 2024. Our website does not allow us to advertise special offers on products that are not in stock so I think you may be getting us mixed up with someone else. If there is anything we can help you with in the future you can call us directly on 0800 098 8877. Regards, The Greenhouse Stores Team

“I was sent the wrong sized base for my greenhouse and then made to feel I wasn’t telling the truth when I contacted the business. I then had to wait for a replacement which was thankfully sent via an express delivery.”

Helpful Report

“If the item W was a Halls greenhouse fromJuliana Group, the service was excellent although the construction instructions left a lot to be desired. The staff at Juliana Group were most helpful.”

Helpful Report

“Very flimsy and took a long time to erect. Glass blew out of door after 2 days and smashed (toughened glass) I rang to enquire about someone coming to inspect greenhouse to see if fitted correctly but not something they were prepared to do as they didn’t fit it and wouldn’t send me replacement glass which I obviously would pay for but just told me to look up a local glass dealer as they would charge me 5 times the amount !”

Helpful Report

“We put the greenhouse up ourselves. Instructions not very clear looked on YouTube for help. Sections of glass too big 2 x 4 feet. One shattered on its own (replaced with polycarbonate). Door difficult to slide open and gap between door and framework no matter what we tried cannot rectify but it was the last thing we put up so make do. Window does not shut properly.”

Helpful Report

“The green house looks good but I'm not sure how sturdy it is. It was quite difficult for our Bulder to put it together as the small pieces of glasses are clipped together. The clips are nuisances. The website mentioned that, that is theirmost popular greenhouse. And we purchased our greenhouse based on that declaration. We should have gone for toughened glass and not the one we have.”

Helpful Report

“Slow to deliver a full service, inter department/company communication needs a radical, if not urgent overhaul. Still waiting for greenhouse to be erected, NOT a company to be recommended.”

Helpful Report

Hi, If you recall, you had ordered the incorrect glass in your original online order. If you had called us for advice, we would have recommended Toughened glass for the site you were putting the greenhouse. As it was, the fitter arrived in good time but had a wasted day due to the glass not being safe for your situation which he advised you on. The glass has to go back onto a routed delivery run as with your original greenhouse delivery as the glass cannot be sent via courier. Halls only have a finite number of installers and at this time of year and they try to get to you as soon as they can. As this is his second visit to you, he would have to reschedule some of the other installations he has in front of him. Hopefully, this has clarified the actual situation a bit more.

“Instructions not very clear to follow, took several days to install, only one broken glass on unpacking, what a difficult task this was to follow. glad its all sorted now, looks good.”

Helpful Report

Greenhouse Stores is rated 4.7 based on 3,526 reviews