Greenhouse Stores Reviews

Name: Greenhouse Stores
Address: Blackbrook Hall, London Road, Lichfield, Staffordshire
Rating: 4.63

4.6 Rating 3,935 Reviews

95 %

of reviewers recommend Greenhouse Stores

4.6

Based on 3,935 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	96%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour

About Greenhouse Stores:

We offer a huge selection of high quality models and accessories from all of the leading brands and manufacturers in the glasshouse market today. We believe that gardeners need products that are made to last and won’t let them down, therefore we only have garden equipment for sale that we truly believe in and would happily use ourselves.

Visit Website

Phone:

0800 098 8877

Email:

Sales@greenhousestores.co.uk

Location:

Blackbrook Hall,
London Road,
Lichfield
Staffordshire
WS14 0PS

Greenhouse Stores 5 star review on 13th August 2026

313

Anonymous

Anonymous // 01/01/2019

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“Very happy with the service,the delivery man was lovely. The product looks great in the garden.”

Helpful Report

Thank you for your review, Caroline. We’re glad you’re happy with the service, that the delivery person was lovely, and that the product looks great in the garden. Kind regards, Team Greenhouse Stores

“Very happy only issue for me was delivery schedule”

Greenhouse Stores 5 star review on 2nd August 2026

Helpful Report

Thank you for your review, Richard. We’re glad you’re very happy overall, and we appreciate your note about the delivery schedule. Kind regards, Team Greenhouse Stores

“We are really thrilled with the Greenhouse, it's really super quality and perfect for our needs. It would have speeded the construction if the instructions were clearer, we got there in the end though and we cannot fault the end result, we would defn recommend this company and this product”

Helpful Report

Thank you for your review, Elizabeth. We’re thrilled you’re happy with the Greenhouse and its quality, and we appreciate your feedback about the instructions. Kind regards, Team Greenhouse Stores

“Very pleased from start to finish. Communication and customer service was excellent. The guys who came and installed my greenhouse were thorough and tidy. Well recommended!!”

Helpful Report

Thank you for your review. We're glad to hear you were pleased from start to finish, and that our communication and the installation team were thorough and tidy. We appreciate the kind words and your recommendation. Kind regards, Team Greenhouse Stores

“Good profuct that went went together well and relatively straightforward”

Helpful Report

Thank you for your review, Steve. We’re glad the product went together well and was relatively straightforward. Kind regards, Team Greenhouse Stores

“The delivery time took longer than stated. One delivery guy driving in ridiculous heat alone. He was very apologetic when he arrived. I live 5hrs drive from where he collected my delivery from . You complete underestimated the delivery time slot. For that and the manner in which you treated your employee I will not be recommending you to anyone.”

Helpful Report

Thank you for your feedback. We’re sorry the delivery took longer than expected and appreciate you acknowledging the driver’s professionalism in difficult heat. For clarity, all VitaVia greenhouses are delivered directly from the VitaVia factory in Ipswich. They’re always sent on routed transport runs, not individual point‑to‑point trips. This system is used for every customer because the greenhouses contain glass, and delivering them straight from the factory significantly reduces the risk of damage. It also keeps transport costs down so they aren’t passed on to the end customer. That said, your delivery clearly fell outside the usual timeframe, and we apologise for the inconvenience caused. We’re reviewing this run with Vitavia to understand why the delay occurred. We appreciate you taking the time to share your experience, and we’re sorry it left you disappointed.

“The product is really good and the quality is excellent. We couldn’t find anyone to assemble our greenhouse for us so had to do it ourselves. I would say the instructions are quite basic and could be improved but we got there without having to undo many bolts and most importantly not breaking any glass! Very pleased with the end result and would recommend the product. Also I made a mess of the cutting of two half capping bars and the factory was super helpful in me replacing them.”

Greenhouse Stores 5 star review on 31st July 2026

Helpful Report

Thank you for your review, Mark. We’re glad the product quality is excellent and that you’re pleased with the end result. Sorry the instructions could be improved, but it’s great to hear the factory could help with the capping bars replacement. Kind regards, Team Greenhouse Stores

“The instructions are poor at best and a simple front or back stamp would help no end”

Helpful Report

Thank you for your feedback, Paul. We appreciate your note about the instructions and will pass it on to the manufacturer. Kind regards, Team Greenhouse Stores

“Delighted with my 10x8 very good quality build no issues with self erecting.”

Helpful Report

Thank you for your review, David. We’re delighted you’re happy with the 10x8 and that the self-erecting build went smoothly. Kind regards, Team Greenhouse Stores

“Good customer support, really delighted with my greenhouse. It took about two days to assemble, the frame day 1 then the glass on the 2nd day. It was the first time my husband had assembled a greenhouse, but it was okay. Before the greenhouse arrived he had built a decking base for it. My only disappointment was the lead time was longer than expected/stated. I think that was to do with the delivery company. Also, I had ordered it late April, so probably not the ideal time.”

Helpful Report

Thank you for your review, Gillian. We’re glad you’re delighted with the greenhouse and that the assembly went smoothly, and we appreciate your feedback about the lead time. If you’d like to share any more details, please let us know. Kind regards, Team Greenhouse Stores

“The staff were extremely helpful and guided me through the process of choosing a new greenhouse so that I’m definitely replacing like with like.”

Helpful Report

Thank you for your review, Hazel. We’re glad our staff were extremely helpful and guided you through choosing a new greenhouse so you’re replacing like with like. Kind regards, Team Greenhouse Stores

“Excellent customer service, fast delivery and quality product”

Helpful Report

Thank you for your review, Lisa. We’re glad you’re happy with the customer service, delivery speed, and product quality. Kind regards, Team Greenhouse Stores

“Good price compared to other sites, quick delivery.”

Helpful Report

Thank you for your review, Bette. We're glad you found our prices competitive and delivery quick. Kind regards, Team Greenhouse Stores

“I purchased a 6x4ft vitavia Venus greenhouse to replace our rotting wooden framed one. Delivery was on the date we requested and everything was packed well with no damage. Construction was on a concrete base using the steel base supplied and bolted into the concrete at about 50cm spacing to give a solid foundation. Building the frame was relatively straightforward with two of us taking about 5 hours to put is together and secured it to the base. I did drill holes in the frame base to add extra bolts alongside the base fixing brackets. Glazing was on the following day, again taking about 5 hours. What would help is if the glazing sheets could be labelled with letters to match the plan as you currently have to look up the sizes on the plan to match the glass to the opening. So far I have been really happy with the final result and hopefully the extra anchoring will keep everything secure come the winter storms.”

Greenhouse Stores 5 star review on 30th July 2026

Helpful Report

Thank you for your detailed review, Richard. We’re glad the delivery, packing, and build went smoothly and you’re happy with the final result. Noted about labeling the glazing sheets to match the plan; we appreciate the suggestion. Kind regards, Team Greenhouse Stores

“Thank you for my wonderful greenhouse, great value and customer service is superb !”

Helpful Report

Thank you for your wonderful feedback, Mark. We’re glad to hear you’re happy with the greenhouse, value, and our customer service. Kind regards, Team Greenhouse Stores

“Good service and installation went well.”

Helpful Report

Thank you for your feedback. We’re glad to hear the service and installation went smoothly. Kind regards, Team Greenhouse Stores

“Delivered to side of house, narrow gap between neighbour had to email Vitara to find it. Instructions very bad. One pane of glass shattered in parcel fortunately I had ordered louvres so I did not need the broken pane- would have been nice for a spare. Instructions for toughened glass in last piece to unwrap. Got it together eventually. Sun shade instructions very vague had to trig it up with string.”

Helpful Report

Thank you for your feedback. We’re glad to hear you were able to get everything assembled in the end, though we’re sorry the process wasn’t as smooth as it should have been. Regarding delivery, Vitavia will always leave the greenhouse somewhere safe on the property, and in most cases that is the safest and most accessible location available. If there is ever any difficulty locating a delivery, we’re always here to help straight away. For the assembly, please remember you can call us at any time for guidance. We’re more than happy to talk you through fitting the greenhouse or any accessories. The shading you received is designed to be fitted internally and does come with clips for that purpose, so we could have helped clarify that and saved you some frustration. We’re sorry to hear one pane arrived shattered. It does happen from time to time, and Vitavia will replace it if you let us know. Luckily you have the extra pane that they include when you order a louvre vent, so it didn’t make any difference this time. If you need any further help with your greenhouse or accessories, we’re here whenever you need us.

“This greenhouse is amazing if you’re tight for space. It looks lovely, the doors slide easily. Easy to assemble with a couple of pairs of hands. Lovely coating, excellent quality. Delivery was 6 weeks and handled with great care. Highly recommend.”

Greenhouse Stores 5 star review on 29th July 2026

Helpful Report

Thank you for your lovely feedback, Michelle. We’re delighted you’re enjoying the greenhouse and that its design and build worked well for your space. It’s great to hear the doors slide easily and that you’re happy with the coating and overall quality. We’ll pass along your note about the delivery care. Warm regards, Team Greenhouse Stores

“Greenhouse is great delivery was not so great took ages to get delivered then they delivered to the wrong house and I was swore at by the delivery driver would definitely recommend the product though”

Helpful Report

Thank you for your feedback — we’re really pleased to hear you’re happy with the greenhouse itself. We’re sorry to read your comments about the delivery experience, as this doesn’t reflect the standards we expect from our delivery partners. After reviewing the delivery logs, we can confirm the greenhouse was delivered to the correct address, and the driver attempted to call several times. We also reached out ourselves to ensure everything was received properly. We have no record of any complaints about an incorrect product being delivered though, but we absolutely take your concerns seriously. We will pass your comments on to the delivery company so they can look into this further — no customer should ever feel spoken to disrespectfully. Thank you again for recommending the product, and we hope you enjoy your greenhouse for many years to come.

“All good, no problems”

Helpful Report

Thank you for letting us know. We’re glad to hear everything went smoothly. If you need anything else, we’re here to help. Kind regards, Team Greenhouse Stores

Greenhouse Stores is rated 4.6 based on 3,935 reviews