Greenhouse Stores Reviews

Name: Greenhouse Stores
Address: Mere Green Chambers,338 Lichfield Road,, Sutton Coldfield
Rating: 4.65

4.7 Rating 3,433 Reviews

97 %

of reviewers recommend Greenhouse Stores

4.7

Based on 3,433 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

About Greenhouse Stores:

We offer a huge selection of high quality models and accessories from all of the leading brands and manufacturers in the glasshouse market today. We believe that gardeners need products that are made to last and won’t let them down, therefore we only have garden equipment for sale that we truly believe in and would happily use ourselves.

Visit Website

Phone:

0800 098 8877

Email:

Sales@greenhousestores.co.uk

Location:

Mere Green Chambers,338 Lichfield Road,
Sutton Coldfield
B74 4BH

Greenhouse Stores 4 star review on 27th March 2025

248

Anonymous

Anonymous // 01/01/2019

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“The product is good and the installation service was delivered very professionally and the work undertaken was really good and I am pleased with the overall product. However my greenhouse was installed 10th February and the waterbut was missing. Unfortunately six weeks later I still have no waterbut despite chasing.”

Helpful Report

Hi there, Thank you for your review and for sharing your experience with us. We're delighted to hear that you are pleased with the installation service and the overall product. However, we sincerely apologize for the inconvenience regarding the missing water butt. It’s important to us that our customers receive all parts in a timely manner, and we understand your frustration with the delay despite your follow-ups. Please reach out to our customer service team directly, and they will be more than happy to assist you in resolving this issue. Your satisfaction is our top priority. Best regards, The Greenhouse Stores Team

“good delivery experience, driver very helpful. greenhouse really good, very pleased. built myself no problems. over all very satisfied.”

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“good quality but wrong glass came for roof... we had to buy new pannels and have glass cut which unfortunatley left us with a bad taste in our mouth”

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“Very pleased with our greenhouse and the people who came and put it up for us I would recommend these again”

Helpful Report

Thank you for your glowing review! We're thrilled to hear you're pleased with your greenhouse and the installation service. Your recommendation means the world to us! If there’s anything else you need or any questions you have, please feel free to reach out. Best regards, The Greenhouse Stores Team

“We are more than happy with our replacement lean-to greenhouse and very satisfied with the people who installed it for us.”

Helpful Report

“Really good Vitavia Apollo greenhouse bought from Greenhouse Stores last year. They were very helpful advising on exactly which greenhouse would fit the existing base. Also they organised a team to come and install it, as we weren't in a position to do it. There was a bit of a wait for the installers, but it was worth it to ensure it was put together correctly.”

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“Great advice and very helpful. Really pleased with my purchase”

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“Excellent company to deal with, very helpful.”

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“Greenhouse arrived early And is brilliant just what I hoped for”

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“Can not fault product or service. I received exactly what I ordered and these were to a very high standard. No problem with erecting the greenhouse and ancillary pieces. Took myself about 4 hours on my own and this was at a slow pace of work!”

Helpful Report

Hi Richard, Thank you for your wonderful review! We're so pleased to hear that you're satisfied with both the product and service. It's great to know that you found the assembly straightforward and efficient. Your feedback truly means a lot to us! If you have any further questions or need assistance in the future, don’t hesitate to reach out. Best regards, The Greenhouse Stores Team

“Absolutely made the best choice when I brought mine very good service and answered all my questions immediately 😀 👍”

Helpful Report

Hi Giuseppe, Thank you so much for your fantastic review! We're thrilled to hear that you feel you made the best choice with your purchase and that our team was able to assist you promptly. Your satisfaction is our top priority, and your kind words mean a lot to us! If you have any more questions or need further assistance, don’t hesitate to reach out. Best regards, The Greenhouse Stores Team

“A Neptune greenhouse was ordered in April 2024. We were informed on 5th May that it was no longer available and so a Jupiter greenhouse was ordered on 7th May 2024. This was delivered on 15th June. Our builder was unable to understand the complicated instructions and so we asked your company to install it as your website stated this was possible. We asked for this to be done on 24th June but were told by Ian Willstead that this was not possible. We then tried the 4 names you gave us plus 12 others form Checkatrade but none of them agreed to help us. In the end we bought a different greenhouse from The Greenhouse People and it was ordered, delivered and installed within a month. We tried selling your greenhouse and managed to get £650 for it which means we lost about £1,000 on the deal which would not have happened if you had a returns policy which The Greenhouse People had or you were able to instal the greenhouse, as The Greenhouse People did.”

Helpful Report

Hi Patricia, Thank you for sharing your experience with us. We're truly sorry to hear about the challenges you faced with the greenhouse order and installation. Your frustration is understandable, and we apologize for any inconvenience caused. While installation is a service we strive to provide, we cannot always guarantee availability at all times. It's disappointing to hear that our recommended services could not help either but they do struggle to free up space in peak season. We appreciate your feedback regarding our returns policy which you will find at the bottom of all of our website pages and will take it into consideration as we look to improve our customer service. If you have any further concerns or require assistance, please reach out to us at support@greenhousestores.co.uk. Best regards, The Greenhouse Stores Team

“The greenhouse is good but the instructions for building it are in adequate. They need to be more comprehensive through pictures and instructions. It has taken a long time to assemble. The finished product is fine.”

Helpful Report

Hi Rosalind, Thank you for your review. We're glad to hear that you are pleased with the finished product of your greenhouse. We appreciate your feedback regarding the assembly instructions and understand how important clear guidance can be. We are always looking to improve our manuals and your comments will certainly help us in enhancing this for future customers. If there’s anything else we can assist you with, please feel free to reach out. Best regards, The Greenhouse Stores Team

“Good service”

Helpful Report

Thank you for your review! We're delighted to hear that you experienced good service. Your satisfaction is important to us, and we appreciate your kind words. If there's anything else we can assist you with, please don’t hesitate to reach out. Best regards, The Greenhouse Stores Team

“you were very kind & very caring as for the delivery to my back door thank you very much”

Helpful Report

Hi George, Thank you so much for your kind words! We're glad to know that our delivery made your experience positive and stress-free. Your satisfaction is important to us, and we truly appreciate your feedback. If you need any further assistance, feel free to get in touch! Best regards, The Greenhouse Stores Team

“The female fitter was excellent and they were very polite and helpful”

Helpful Report

Hi Ann, Thank you for your wonderful review! We're so pleased to hear that our female fitter provided excellent service and assistance. Politeness and helpfulness are key to us, and your positive feedback is greatly appreciated. If you need anything further, just let us know! Best regards, The Greenhouse Stores Team

“Great Greehouse that looks brilliant now it's up. It a shame that the instructions were not clear. I was sent instructions for more than one build and extra parts that I did not need which made the build very confusing. The videos that were available were also poor and did not have enough close-ups. I had to refer to a video on a German site in the end.”

Helpful Report

Hi Danny, Thank you for taking the time to share your thoughts with us. We're thrilled to hear that you're pleased with the final look of your greenhouse! However, we sincerely apologize for the confusion you encountered with the assembly instructions. We understand how frustrating that can be, and we appreciate your feedback regarding the clarity of our guides and videos. Your input is incredibly valuable, and we'll use it to improve our resources for future customers. If you have any further questions or need assistance, please don’t hesitate to get in touch. Best regards, The Greenhouse Stores Team

“Great customer care I had a small query and was resolved promptly.”

Helpful Report

Hi Hazel, Thank you for your wonderful review! We’re so pleased to hear that your query was resolved promptly. Providing great customer care is what we strive for, and your feedback reassures us that we’re on the right track. If you have any further questions or need assistance in the future, just let us know! Best regards, The Greenhouse Stores Team

“They don’t return emails - I wanted to buy a second greenhouse matching the first and emailed them but they never bothered coming back to me. They also advertise special offers but don’t have the stock in to supply during the offer period.”

Helpful Report

Hi Royston, Thank you for your review. We certainly would not ignore a customer's email, in fact I've checked back through our emails and the only emails we have with your email address are ones that we sent to you when you ordered in 2024. Our website does not allow us to advertise special offers on products that are not in stock so I think you may be getting us mixed up with someone else. If there is anything we can help you with in the future you can call us directly on 0800 098 8877. Regards, The Greenhouse Stores Team

“Fantastic quality exactly like the description and photos. Easy to assemble with the instructions highly recommend”

Helpful Report

Hi Phillip, Thank you for your wonderful review! We’re thrilled to hear that you found the quality to be fantastic and that the assembly process was easy for you. Your recommendation means a lot to us! If you ever need any further assistance, feel free to reach out. Best regards, The Greenhouse Stores Team

Greenhouse Stores is rated 4.7 based on 3,433 reviews